Telford Hall

Bryce Way, Lawley Village, Telford TF4 2TB
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9.7 32 Reviews
  • Telford Hall, Telford
Telford Hall is a luxury, purpose-built care home in Lawley Village, Telford.

The home combines extensive facilities and beautiful rooms with the priority to deliver the best possible resident-focused care.

Led by a dedicated Home Manager, Telford Hall offers care and support in warm and friendly surroundings with tastefully decorated rooms and plenty of communal areas.

The caring and thoughtful staff deliver the right care, including dementia care, so residents feel their lives are full of love, security and happiness.

The home’s resident chef, who joined when the home opened in 2018, has created a daily menu of tasty and nutritious food using fresh and locally sourced ingredients.

Whether you want to spend the day with friends or family, take part in one of the varied activities or join in one of the excursions, you’re free to spend your time how you wish. It’s your home.

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Care Provided by Telford Hall

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Pennell (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Telford Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,369
    • Self-Funded Residential Dementia Care from £1,408
    • Self-Funded Nursing Care from £1,703
    • Self-Funded Nursing Dementia Care from £1,703
    • RESPITE Self-Funded Residential Care from £1,369
    • RESPITE Self-Funded Residential Dementia Care from £1,461
    • RESPITE Self-Funded Nursing Care from £1,703
    • RESPITE Self-Funded Nursing Dementia Care from £1,734

  • Fees are subject to assessment completed by the home. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Telford Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mealtimes are protected. Please contact the home to arrange a tour.


  • Parking

  • Free car park on site.


Telford Hall Reviews (32)

Total of 32, showing 21-32
9.7

Telford Hall has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years. Over all time Telford Hall has 32 reviews.

Overall Experience

  • 26
  • 6
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  • 0

Date Published

32
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7
15
17

Review from Andrea C (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a bit of a shaky start, to begin with, as we all settled in. I think this was due to the lack of leadership from the previous manager. The staff seemed in low spirits and seemed disheartened. But the management that are running the home now - we could not have faulted them. I have to say the
care and attention we all received as a family was excellent. Whilst our mom was at the end of her life, they allowed us all to say goodbye in a dignified, respectful way. And the care they gave to us all, was great. Thank you all.

Reply from Ajay Mackenzie, Regional Manager at Telford Hall

Hi Andrea, thank you so much for sharing your experience with us. Your mum was a wonderful lady and It was an absolute pleasure to support you and your family in our home.


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Review from Gary T (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so caring and looked after my mom so well. From the start, Mom was hard work for staff because of her attitude but they were patient and won her over and it was pure pleasure from thereon. Mom was there approx 3 months and she was so well looked after. And when my mom passed, she was respected
in death the same as in life. The manager made it also easy to handle too which we as a family are so grateful for. Thank you to all the staff, god bless you.

Reply from Ajay Mackenzie, Regional Manager at Telford Hall

Hi Gary, thank you for this. Your mum was so wonderful and so were you, as a family. It was always a pleasure when you visited. We could see how loved and well cared for your mum was, from you all. I'm glad we could provide her with the dignity she deserved.


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Review from Carla T (Granddaughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana had been taken into the farmstead a couple of months ago and I visited on days off and on the weekends. The staff were welcoming and friendly. In the last few days when nana was very very poorly, nothing was too much to ask for. They ensured that she was comfortable, pain-free and as we stayed
with her, we were offered food, drinks and support. They went above and beyond and when nana passed, they all came in to say goodbye and offered their condolences. We have even been offered coffee and cake if we want a chat at any point. So glad to have such lovely memories for the last memories with my nana. The manager and two members of staff, in particular, deserve special recognition and so much thanks for everything they have done. Thank you again for all that you have done guys.

Reply from Ajay Mackenzie, Regional Manager at Telford Hall

Hi Carla, This is so heart-warming to hear. I'm so glad we could leave you with those precious memories and reassurance that your Nana was pain-free and comfortable. You all, as a family, were lovely and we are so glad we could support you, as well as your Nana.


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Review from J E (Daughter-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled well into a bright, airy home with amazing care. The staff provide through personal care and enjoys. She drinks and eats well; helping her as necessary. It is a testament to the tasty meals that she is eating well and enjoys her meals. There is a very active activities coordinator,
and so far, my mother-in-law has gone to the inhouse cinema, completed artwork, participated in quizzes and gardened. She has also been given a lovely memory book of family photos made by the said coordinator.

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Review from B B (Respite Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food was top-class. Staff warm and cheerful, very pleasant always. Drinks tea hot and often.

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Review from Paul E (Son of Resident) published on 31 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since 25/2/21 and has settled in very well. We are very impressed by the home and the staff and feel very fortunate to have chosen it to care for my mum. When I left after a visit today, I really did feel that I was getting to know the place, it now feels like her proper home. Thank
you everyone at The Farmstead for the love and care you give to your residents, you're very special people.

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Review from Ann D (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While my mother has been in the home I feel she has received excellent care. The staff are always very friendly and willing to chat. Rooms are clean and comfortable, the new activities lady is very good lots of new ideas. Residents enjoying and engaging.

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Review from C A (Sister of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, so friendly and caring, not only to him but myself also. Can't thank them enough. Well done.

Reply from Yvonne Russon, Home Manager at Telford Hall

Thank you for your review - at The Farmstead we are privileged to look after your relative.


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Review from A H (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Farmstead is a great place for my mum to stay because the nurses and carers are kind, they talk to the residents with respect and take great care of them. They will answer any queries or concerns you may have, and the management will also take time to discuss your relatives needs.

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Review from D O (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been an 'enablement' resident for three weeks following a period in hospital. Dad has been well supported in his recovery by the whole team at The Farmstead. The standard of cleanliness is exceptional and the rooms are well provisioned. The food is good, the care is friendly, professional
and compassionate and dad has been happy here. I am happy to recommend The Farmstead.

Reply from Jessica Tilson, Marketing at Telford Hall

Thank you for taking the time to share this review, we really appreciate all feedback. We're really pleased yourself and Dad, has been happy. We will pass these comments on to our hard-working team to ensure they receive the recognition they're due. Thank you again. Kindest regards, The Management Team.


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Review from S P (Daughter of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been well looked after, they arrange several activities but given the majority of residents are female, he is resistant to join in which is not their fault they do try to encourage and include him. They keep you informed of falls, vaccinations, dentist visits or any other problems. Overall,
the staff are very attentive and kind to the residents.

Reply from Jessica Tilson, Marketing at Telford Hall

Thank you for taking the time to share this review and showing your appreciation for the staff team. We always appreciate feedback and will be sure to pass these comments on. Thank you, The Farmstead Management Team.


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Review from Donna M (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at The Farmstead since April 2019. As soon as Dad visited The Farmstead he decided this is where he wanted to live. Initially Dad went to The Farmstead for 4 weeks respite, however, he made it very clear within a couple of days that this is where he wanted to stay permanently.
My Dad is very happy and the staff are helpful, friendly and professional. The standard of cleanliness is exceptional and all the rooms are furnished to a very high standard. Residents are encouraged to bring personal possessions/photographs etc to make their room their home. The staff all know the residents by name and treat them all with the utmost respect. I have complete peace of mind that Dad is well looked after and the staff always put the needs/requests of the residents first. I wouldn't have any hesitation in recommending The Farmstead to anyone looking for Residential or Nursing Care for a family member.

Reply from Rachel French, Manager at Telford Hall

Thank you for taking the time to share your lovely comments. We will pass your kind message onto all of the team!
Thank you again.
The Farmstead Management Team


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Telford Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Telford Hall is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Telford Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Karen

Karen Pennell

Job Title: Registered Manager

Joined: 2024

Hi, I am Karen and I am the Registered Manager of Telford Hall. I have extensive experience in the care sector. Over the course of 34 years, I have garnered invaluable experience working across various roles, including management positions in both large-scale and boutique operations.


Assuming the role of Manager at Telford Hall Care Home fills me with immense pride. Collaborating with Sandstone Care, I am thrilled to contribute to providing unparalleled care and support to our residents. It's a privilege to play a part in shaping services and assistance for our elderly community, ensuring they receive the quality of care we would all desire if faced with diminished independence. Witnessing the joy and laughter of our residents is truly the most rewarding aspect of my work.


Kevin

Kevin Fellows

Job Title: Head Chef

Joined: 2018

Meet Kevin our head chef.


Kevin has been here at Telford Hall since we opened our doors in 2018 and has managed to implement his amazing menus since then.


He has a wealth of experience in the industry and has built an amazing team here.


He has recently attended the IDDSI Level 4 training program, which provides practical advice and recipe ideas to help residents who have a serious swallowing disorder called dysphagia.


Maria

Maria Armstrong

Job Title: Activities Co-ordinator

Joined: 2021

Maria joined in April 2021 as Telford Hall's dedicated Activities Coordinator.


She has worked in the care industry for many years and has great relationships with people in the community and community leaders, including Raj Mehta, Mayor of the Borough of Telford and Wrekin.


Maria is one of our biggest assets and a firm favourite. She provides positive, engaging and meaningful activities to the residents.


She holds support groups on a Monday for residents with dementia which have proved very successful. She also provides weekly exercise classes to keep residents moving to the best of their ability.


Maria enjoys assisting residents in being as independent as possible and helping them reach their goals, whatever they may be.


Maria is always a happy, friendly and smiley person and the residents all appreciate her wonderful activities and trips out into the community.


Tracy

Tracy Broomhall

Job Title: Registered Nurse

Joined: 2019

Tracy is one of our nurses here at Telford Hall and shares our passion for the job she does.


She has been a qualified nurse since 2007 and has built up a wealth of knowledge in that time.


She has over 13 years experience of working in a hospice and brought her skills to us in 2019.


She is a mother of 2 daughters and an avid crafter.