Five Rivers Living

12 Sangha Close, Leicester LE3 9SW
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9.8 58 Reviews
  • Five Rivers Living, Leicester
Five Rivers Living Ltd hosts 50 ensuite bedrooms and is a purpose-built care home that has been sensitively designed to meet the needs of older people with residential or dementia needs.

The home nurtures a caring atmosphere encouraging family unity. It is run by a team who strive to care for loved ones with a standard of excellence, without exception.

Located just a few minutes’ drive from the bustling centre of Beaumont Leys shopping centre Five Rivers is situated in the heart of Leicestershire.

The home is near the glorious Bradgate Park, Leicester town and other surroundings that offer plenty of history and memorabilia.

There are plenty of local shops around and facilities to choose from Fosse park is also located within close proximity. A GP, Dentist and NHS facilities are on the doorstep.

There is a full activities programme in the home based upon the interests and abilities of the service users. Five Rivers Living employs an activities co-ordinator who organises a wide variety of activities to suit the needs of the service user. For those who do not wish to participate in a group environment, the home can offer one to one support.

Other facilities offered:

-•        A Cinema room that shows a wide selection of films.
•        A general shop for small items to be purchased.
•        Each Floor has a cosy lounge that residents can relax in.
•        A hairdressing salon
•        A coffee shop
•        There is an attractive sensory garden within the home.

Food choice preference and diet management assessments are carried out when new service users reside at the home. The catering team provide a healthy, enjoyable balanced diet. This includes consideration of food allergies/intolerances, in addition to different dietary needs based on religious belief and cultural lifestyles.

The Vision is to be a first-choice home where residents want to live and enjoy the futures in a caring warm environment, supported by helping

Show Five Rivers Living on the Map

Care Provided by Five Rivers Living

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richan Care (Midlands) Ltd
  • Person in charge
  • Durga Thapa (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Five Rivers Living

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995
  • (these prices are only a guideline, please contact Five Rivers Living to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed


  • Parking

  • There are 10 dedicated parking spaces including disabled parking with ramp access to the property


Five Rivers Living Reviews (58)

Total of 58, showing 1-20
9.8

Five Rivers Living has a Review Score of 9.8 (9.840) out of 10, based on 58 reviews in the last 2 years. Over all time Five Rivers Living has 58 reviews.

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Review from E B (Relative of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands cousin has been treated with dignity and respect by the care staff who really do care about the residents. They are always up to date on what is happening.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words! We're so glad to hear that your husband's cousin has received respectful, caring treatment and that the staff stay up to date on everything. We truly appreciate your feedback!


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Review from k c (Niece of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home. My uncle has very complex needs that take up a lot of time and understanding. The management keeps us updated and is open and honest with the needs required. They are supportive and try to implement different things to support his needs. They keep him safe at all times.
The carers are kind and caring, and they are always interactive with the residents.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind words. We're truly grateful for your trust in us. Supporting your uncle and ensuring he feels safe and cared for is a top priority, and it means a lot to hear that our team's efforts are making a difference. We'll be sure to share your lovely feedback with both the management and care staff.


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Review from James C (Nephew of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support being given by the carers and the management at the care home. My uncle is a tricky resident who causes the home issues, however, they are dealing with him very well.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your thoughtful feedback. We're really pleased to hear you're happy with the care and support your uncle is receiving. We understand he can be a challenge at times, but we're committed to providing resident, respectful, and consistent support. Your kind words mean a great deal to the whole team.


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Review from A M (Son of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my person experience I find this place clean, safe and reasonably equipped. The staff have always been welcoming polite and professional. Overall this is the best place that my father has stayed.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words! We're delighted to hear that you've had such a positive experience and that your father feels safe and well cared for. Your feedback means a lot to our team, and we truly appreciate your support!


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Review from N G (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mother has been receiving. The building and rooms are always clean and the food looks very nice. Any problems or needs I have needed the staff have always been there to help.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your lovely feedback! We're so pleased to hear that you're happy with the care your mother is receiving. Our team works hard to provide a clean, comfortable environment, and it's great to know their support has made a difference. We truly appreciate your kind words!


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Review from S W (Brother of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since new management/owners took over the place has vastly improved. Any queries are taken seriously and we don't feel "fobbed off" with answers.Very nice people and crew. Thank you.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your thoughtful feedback! We're delighted to hear that you've noticed positive changes and feel heard and valued. Our team is committed to providing the best care and support, and your kind words mean a lot to us. We truly appreciate your support!


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Review from J S (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given to my partner has been very good indeed. I have no complaints about his wellbeing.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you very much for your review. We are pleased to hear that you are happy with the care provided to your partner. Your satisfaction is important to us, and we appreciate your feedback.


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Review from R G (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always friendly and helpful, nice environment.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words and positive feedback. We are delighted to hear that you find our staff friendly and helpful and that you appreciate the environment we strive to create. Your support and recognition mean a lot to us.


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Review from Emma G (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Rivers is a wonderful, friendly, clean and caring home. When moving my mum with advanced dementia 10 months ago we were very concerned with how she would settle as she did not respond well to carers at home. We couldn't be any more delighted with the home. She has a lovely clean, bright en-suite
room. Her appearance is always clean and she always has a smile on her face when staff talk to her. She is very happy there. They even look after my dad as he spends every day at the home visiting my mum. The lounge is nice and bright and beautifully decorated. Staff are so friendly and nothing is too much trouble. My autistic children are very sensitive to their environment and they love visiting their nana in the cinema room, watching cartoons and having a biscuit. My mum never asks to go home which is very reassuring. I would highly recommend.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your lovely feedback! We're delighted your mum is happy and settled, and that your family feels welcome here. It means so much to us!


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Review from S M (Great-Nephew of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my great uncle, I couldn't ask for a more lovely bunch of staff members. The home is always clean, food is always cooked to a great standard and all the staff do everything in their power to make mu uncle comfortable

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words! We're thrilled to hear your uncle feels comfortable and cared for. It means a lot to our team!


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Review from Jean W (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited my friend I have always been very welcomed by all the staff. My friend seems very happy, so to me, that means you are all doing a good job.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words! We're delighted to hear your friend is happy and that you feel welcome when visiting. Your feedback means a lot to us!


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Review from Barry D (Husband of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel comfortable. My wife looks very well thanks to the excellent staff and manager. My wife is really safe here. Thank you.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind words! We're thrilled to hear that you feel your wife is safe and well cared for. It means a lot to us that you feel comfortable and confident in our team. We're always here to support you both and thank you for trusting us!


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Review from L B (Wife of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care home is a very good care home. The staff are very good and caring.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your kind words! We're glad to hear you feel positive about our care home and staff. Your feedback means a lot to us!


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Review from P C (Brother of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has settled in well with both the home and staff who treat him with respect and dignity. My brothers needs are always taken care of by pleasant staff. The staff always greet me in a welcoming manner and keep me updated on things. I would recommend this care home.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you for your lovely feedback! We're glad your brother feels at home and appreciate your recommendation.


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Review from Rajinder K (Respite Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been very pleasant. I feel I was well looked after by all the staff. They were very understanding and caring. I got on well with everyone I felt relaxed. Very good place to be, like home! I will miss everyone.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind words! We're delighted to hear that you felt at home and well cared for during your time with us. It means a lot to know you had such a positive experience with our team. We'll miss you too and wish you all the best!


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Review from Brian H (Husband of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife now has been living in the care home for 9 months, and I can't praise this care home enough, they are always so loving and welcoming to me when I come to visit my wife, I'm offered lunch drinks each time I'm in the care home which is most days of the week. Care staff deserves a 5 star model.
They are are very caring and do everything beyond expectations. My well could not have been in a better place. I was very worried for her going into the care home but my fears have been laid. Thank you guys for always making us feel so special. Management are brilliant hats off to you guys for such amazing caring environment. When you walk in you feel the warmth of this beautiful care home. Always kept clean. This is really a home from home. Thank you to all the team at five rivers. Highly recommended to those seeking a person centered home.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind and thoughtful words. It means the world to us to know that your experience at Five Rivers has been so positive and reassuring. We're thrilled to hear that the care and attention your wife receives, along with the warmth and hospitality you feel, have exceeded your expectations. Our team works hard to create a caring, comfortable, and welcoming environment, and your feedback is a true testament to their dedication. We're so grateful for your trust and support, and we're honoured to be a part of your wife's journey. Thank you again for your kind recommendation!


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Review from D F (Husband of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. The staff and management are very good and helpful. My wife is treated with so much love and respect and have managed her challenging behaviour extremely well.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind words! We're delighted to hear that you feel your wife is well cared for and respected. Our staff takes great pride in providing compassionate care, especially when managing challenging behaviours. We truly appreciate your feedback and will continue to do our best to ensure she feels loved and supported.


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Review from B E (Mother of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my daughter I find everyone is very pleasant and they call me mum. Everywhere is clean and tidy. I come to all the activities they have here like the Easter Egg Raffle with prizes, drawing and colouring Easter Eggs and chicks. They had a clothes sale with somebody from a market stall and
had a singer so we could join in singing. It is a pleasure to visit my daughter and I always get a cup of tea. I think it is a good home for convalescence or retirement. There is a BBQ tomorrow.

Reply from Ricky Sood, Managers at Five Rivers Living

Thank you so much for your kind words! We're thrilled to hear that you enjoy visiting your daughter and that our team makes you feel welcome. It's great that you participate in our activities, and we're glad you find the environment clean and inviting. it was great seeing you at the BBQ .


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Review from L N (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is much happier now settled in a family-friendly environment. In a lovely room, able to have her own choice of linen for her bed, and all her entertainment within reach especially her smart TV. All the staff have built a very good rapport with mum and her family. All are approachable and keen to
help with mum's needs. Very good at referring to multidisciplinary teams for example GP, District Nurse, Physio when needed. Food and drinks - good choices and enjoyed by mum. It would be better if hot meals were still hot when served as on occasions have not been. Mum does not like to complain, I am a happy daughter.

Reply from Five Rivers, Managers at Five Rivers Living

Thank you for the positive feedback! We're delighted to hear that your mum is happy and well-settled. We'll address the issue with the meal temperatures to ensure they are consistently hot. We're glad you're satisfied with the care she's receiving and appreciate your input.


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Review from J E (Son of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and thoughtful staff who go out of their way to engage with the residents and make their family members comfortable when they visit. Came today and their staff had a family fun day for the residents and their families which was enjoyed by everyone.
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Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your kind words! We're thrilled to hear that you and your family had a great time at our family fun day. Our team is dedicated to making every visit special, and it means the world to us that you felt comfortable and engaged. We look forward to seeing you again soon!


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Five Rivers Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Five Rivers Living is calculated as follows: ( (569 Excellents x 5) + (100 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 673 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Rivers Living is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Five Rivers Living

What types of Care is Five Rivers Living registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Five Rivers Living provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Five Rivers Living have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Five Rivers Living?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Five Rivers Living to the centre of Leicester?

2.6 mile(s) as the crow flies, distance by road may be significantly further.