Five Rivers Living

12 Sangha Close, Leicester LE3 9SW
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9.8 52 Reviews
  • Five Rivers Living, Leicester
Five Rivers Living Ltd hosts 50 ensuite bedrooms and is a purpose-built care home that has been sensitively designed to meet the needs of older people with residential or dementia needs.

The home nurtures a caring atmosphere encouraging family unity. It is run by a team who strive to care for loved ones with a standard of excellence, without exception.

Located just a few minutes’ drive from the bustling centre of Beaumont Leys shopping centre Five Rivers is situated in the heart of Leicestershire.

The home is near the glorious Bradgate Park, Leicester town and other surroundings that offer plenty of history and memorabilia.

There are plenty of local shops around and facilities to choose from Fosse park is also located within close proximity. A GP, Dentist and NHS facilities are on the doorstep.

There is a full activities programme in the home based upon the interests and abilities of the service users. Five Rivers Living employs an activities co-ordinator who organises a wide variety of activities to suit the needs of the service user. For those who do not wish to participate in a group environment, the home can offer one to one support.

Other facilities offered:

-•        A Cinema room that shows a wide selection of films.
•        A general shop for small items to be purchased.
•        Each Floor has a cosy lounge that residents can relax in.
•        A hairdressing salon
•        A coffee shop
•        There is an attractive sensory garden within the home.

Food choice preference and diet management assessments are carried out when new service users reside at the home. The catering team provide a healthy, enjoyable balanced diet. This includes consideration of food allergies/intolerances, in addition to different dietary needs based on religious belief and cultural lifestyles.

The Vision is to be a first-choice home where residents want to live and enjoy the futures in a caring warm environment, supported by helping

Show Five Rivers Living on the Map

Care Provided by Five Rivers Living

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richan Care (Midlands) Ltd
  • Person in charge
  • Durga Thapa (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Five Rivers Living

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995
  • (these prices are only a guideline, please contact Five Rivers Living to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed


  • Parking

  • There are 10 dedicated parking spaces including disabled parking with ramp access to the property


Five Rivers Living Reviews (52)

Total of 52, showing 21-40
9.8

Five Rivers Living has a Review Score of 9.8 (9.831) out of 10, based on 52 reviews in the last 2 years. Over all time Five Rivers Living has 52 reviews.

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Review from Martin P (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for close to a year now and they have gone out of their way to accommodate my dad and his emotional needs. They have kept me informed on all matters, been respectful of my needs and concerns and always have been approachable. My dad has been in a couple of care homes since
his needs have developed and can safely say that I feel more comfortable with Five Rivers in comparison to previous care my dad has been a resident.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your kind words. We're delighted to hear that your father is comfortable and well-cared for at Five Rivers. Our team takes great pride in ensuring the well-being and happiness of our residents and keeping their families informed. Your feedback is greatly appreciated and will be shared with our staff. Thank you for trusting us with your father's care.


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Review from T E (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Five Rivers for 6 months now and I have had a very positive experience living here. All the staff and management work very hard to keep all the residents clean and happy. Always willing to help whenever needed. The home is very clean and each room is cleared every day. The activities
staff are amazing, having activities morning and afternoon to keep us entertained. We have had fetes, ladies' afternoon tea and gentlemen's afternoon. More entertainment is planned for future BBQs with the family members to attend too.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience at Five Rivers. Our team is dedicated to providing a clean and happy environment for all residents, and it's great to know our efforts are appreciated. We're glad you enjoy the activities and events we organise and look forward to seeing you at our future gatherings. Your feedback means a lot to us!


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Review from M G (Son of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First brought Dad to this home because it felt right. Good people, good vibes, all good. Dad loves it here - no problems. Staff very good in all ways. Owners of the home, top people. Food good. Rooms very clean. Can't fault anything, will be booking my room here in the future. Would recommend this palace
to anybody.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your kind words! We're delighted your dad feels at home here and that you appreciate our staff, cleanliness, and amenities. We look forward to welcoming you in the future. Your recommendation means a lot to us!


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Review from J M (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom stayed at the home and I felt she was well looked after by the staff. I would like to take this opportunity to thank all the staff for looking after mom during her stay. You are all appreciated and keep up looking after all your residents in your care.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your kind words and for taking the time to share your experience with us. It means a great deal to our entire team to hear that your Mum was well looked after during her stay.


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Review from Gail G (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Mum is in good hands. The staff are very friendly well. She is happy and looks well. She was ill and the staff looked after her.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you Gail for your lovely comment. Mum is a beautiful soul and the staff loves caring for her.


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Review from Beverley S (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Five Rivers since December 2023 (approx 5 months). He now seems very settled and comfortable, after being repeatedly moved from various hospitals. All Management, senior staff, as well as, caring staff have been very helpful and responded well to any questions we may ask. Visiting
Dad has not been a problem. Dad's room is nice although I'm pleased he is normally in the lounge with other residents and is enjoying the recreational activities provided by the 'Activities' person.
My Dad can be very active, and although his mobility is now very limited, and he needs a wheelchair, it is good that he can still play Dominoes (his favourite game) with me, and the rest of the family and staff. He also enjoyed a good old sing-song, with us playing the Ukulele, on our last visit. Dad still has a good sense of humour, and misses his Caribbean food but I can't wait until the sun shines so that we can take him outside to sit in the Five Rivers' garden. Big thanks to all the staff.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your dad has settled in well and is enjoying his time at Five Rivers. It's wonderful to know that our team has been supportive and responsive to your needs and inquiries. We're glad that visiting your dad has been smooth and that he's able to engage in recreational activities and socialize with other residents. It's heartwarming to hear that despite mobility challenges, your dad is still able to enjoy his favorite activities like playing Dominoes and having sing-alongs with family and staff. We're looking forward to the sunny days ahead so we can all enjoy the garden together. Your kind words mean a lot to us, and we'll continue to strive to provide the best care possible for your dad. Thank you again for your feedback and trust in Five Rivers.


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Review from Tim P (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my Mother was taken into care around 6 months ago, very much against her will. We chose 5R for her because it seemed very clean and modern and the staff was helpful. Since that time, I would say the staff have gone out of their way to manage a difficult situation and make this work for
my Mother. I hugely appreciate the efforts of the individual staff who provide my Mother's care needs - unfortunately owing to her condition she is not always grateful, and I know this requires an effort to rise above. My Mother has always been very independent but sociable - I visit her twice weekly, and gradually she has settled in. I know she appreciates the physical environment and enjoys her room and ensuite shower/WC. Whenever I meet the management they always seem very professional, and I believe they are sincerely striving to make 5R the best it can be. On behalf of my family, I'd like to thank them for their support at what has been a very difficult time.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for sharing your experience with us. We understand that transitioning to care can be challenging, especially when it's against one's will. We greatly appreciate your kind words about our staff and management. We're dedicated to providing the best possible environment for your mother and all our residents, and we're glad to hear that she's gradually settling in and enjoying her surroundings. Your family's gratitude means a lot to us, and we're here to support you every step of the way.


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Review from Debbie H (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really think this place is amazing. They are great with Dad, he really enjoys being around other people. He enjoys talking to people. He has a beautiful room. Staff are really great. We can only say great things about Five Rivers. Management are very approachable. If you have any problems they will
sort stuff our for you.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your kind words! We're thrilled to hear that your dad is enjoying his time at Five Rivers and that you've had such positive experiences with our staff and management.


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Review from L O (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan seems very happy and has been talking more. Looked after well and is now eating and drinking and is settling in well with support from staff. Management and staff are very helpful and nothing is too much.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

We are delighted to hear that your nan is settled in well and has experienced such positive changes since joining us. Our team is dedicated to providing exceptional care and support to all our residents, and it's heartwarming to know that your nan was feeling happy and comfortable in our care. We appreciate your kind words about our management and staff and rest assured, we will continue to go above and beyond to ensure everyone's well-being and happiness remain our top priorities. Thank you for entrusting us with her care.


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Review from I P (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Issues raised are always addressed. The staff staff are very pleasant but with a bit more training for new and refresh with old staff would benefit the home greatly. A good home.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your feedback! We greatly appreciate your positive comments about our staff and their pleasant demeanour. We also take your suggestion for additional training for both new and existing staff very seriously. Continuous training and development are crucial to ensuring the best possible care for our residents. We will certainly look into implementing further training programs to enhance the quality of service provided at our home. Thank you for bringing this to our attention and we hope to continue meeting and exceeding your expectations.


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Review from Amy W (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is very happy and is being looked after very well. Everyone is very happy, Nana looks happy.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

We're thrilled to hear such positive feedback about your experience with us! Ensuring the happiness and well-being of our residents, like your Nana, is our top priority. It warms our hearts to know that Nana is content and receiving excellent care. Thank you for entrusting us with her care, and please don't hesitate to reach out if there's anything more we can do to continue providing exceptional service.


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Review from D W (Granddaughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff welcoming, such a caring loving home. The management to the carers are supportive. They will go above and beyond to help anyone. My Pa is happy and settled at Five Rivers Living. He gets on well with other residents and staff.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for sharing your positive experience with Five Rivers Living! We're thrilled to hear that all staff members have been welcoming and that your Pa is happy and settled in his new home. Our team takes great pride in creating a caring and loving environment, and it's wonderful to know that both management and carers have been supportive and willing to go above and beyond to assist residents. We appreciate your kind words and are delighted that your Pa gets along well with other residents and staff. If there's anything else we can do to enhance his experience or yours, please don't hesitate to let us know.


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Review from Malcolm G (Son-in-law of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Betty was very unsettled when she arrived but she has now settled nicely and is very happy here. She gets on well with the staff and they attend to her every need. The family are pleased with her care, she enjoys the meals provided. The staff are very engaging with her.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for sharing your review! We're thrilled to hear that your mother-in-law has settled in nicely and is happy in our care. Our dedicated staff strives to ensure the comfort and well-being of all our residents, and it's wonderful to know that she gets along well with them and feels attended to. We take pride in providing delicious meals and engaging interactions to create a supportive and welcoming environment. Please don't hesitate to reach out if there's anything else we can do to enhance your mother-in-law's experience further.


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Review from Daphne O (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all excellent and treat my mother very well. I was worried about my mother going into care but the change in her is second to none. She is happy and chats more. The home is spotless and she has made lots of friends.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for sharing your experience! It warms our hearts to hear that your mother is thriving in our care. Our staff is dedicated to providing exceptional service and creating a welcoming environment for all residents. We're delighted to hear that your mother is happy, socialising more, and enjoying her time with us. If you ever have any questions or concerns, please don't hesitate to reach out. We're here to support you and your family every step of the way.


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Review from Diane W (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the warm atmosphere when I visit, I feel my dad is safe and looked after well, staff are approachable and friendly and address me by name. I feel comfortable and it gives me peace of mind. Management always have time to talk with me, either in person or by telephone, which in other places you
don't get.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your feedback! We're glad to hear that you feel comfortable and that your dad is well taken care of. We strive to maintain a warm atmosphere and prioritize personalised care for our residents and their families. Your peace of mind is important to us, and we appreciate your recognition of our approachable staff and accessible management.


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Review from B C (Grandson of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Five Rivers Living has been of both friendliness and approachability from the management and staff.
We visit daily to see my aged grandma and the home is always clean and tidy. Her room is well-appointed, spacious with an ensuite wetroom. Gran has formed good relationships
with several members of the care team, who are both supportive and kind.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your kind words and positive feedback! We're thrilled to hear that your experience with Five Rivers Living has been pleasant and that your grandma is enjoying her time here. Our team strives to provide a warm and welcoming environment for all residents and visitors. We appreciate your recognition of our efforts and look forward to continuing to provide excellent care and service.


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Review from E K (Granddaughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers are very good, they are attentive and do actually care. It is a good care home with well equipped rooms.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your positive feed back about our service.


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Review from B H (Grandson of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are good with visitors of the residents and are very understanding with the client's needs.
They really do need to update their buzzers though as not always very good.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

We are always looking for ways to improve, we appreciate your suggestion. Many thanks for taking the time to review our service.


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Review from Matt S (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled very well at Five Rivers and we have seen a big improvement in his speech, mobility, personal care and his general well-being since moving here. Our thanks to all the staff who have been excellent at communicating, their dedication and care for the residents is clear to see.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you very for such positive feedback. Our team would be delighted. Many thanks.


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Review from K D (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The current manager has been so kind during the two weeks my dad spent in respite care at the care home. The carers were helpful and were chatty with Dad. The facility and grounds are always well-maintained. Previously the former management team was poor, but since the current manager has arrived I
have seen big changes for the better and the care home is making huge improvements under her guidance.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your kind words, the team thoroughly enjoyed caring for dad at Five Rivers. We wish you all the best.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Five Rivers Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Five Rivers Living is calculated as follows: ( (507 Excellents x 5) + (94 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 605 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Rivers Living is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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