Five Rivers Living

12 Sangha Close, Leicester LE3 9SW
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9.8 58 Reviews
  • Five Rivers Living, Leicester
Five Rivers Living Ltd hosts 50 ensuite bedrooms and is a purpose-built care home that has been sensitively designed to meet the needs of older people with residential or dementia needs.

The home nurtures a caring atmosphere encouraging family unity. It is run by a team who strive to care for loved ones with a standard of excellence, without exception.

Located just a few minutes’ drive from the bustling centre of Beaumont Leys shopping centre Five Rivers is situated in the heart of Leicestershire.

The home is near the glorious Bradgate Park, Leicester town and other surroundings that offer plenty of history and memorabilia.

There are plenty of local shops around and facilities to choose from Fosse park is also located within close proximity. A GP, Dentist and NHS facilities are on the doorstep.

There is a full activities programme in the home based upon the interests and abilities of the service users. Five Rivers Living employs an activities co-ordinator who organises a wide variety of activities to suit the needs of the service user. For those who do not wish to participate in a group environment, the home can offer one to one support.

Other facilities offered:

-•        A Cinema room that shows a wide selection of films.
•        A general shop for small items to be purchased.
•        Each Floor has a cosy lounge that residents can relax in.
•        A hairdressing salon
•        A coffee shop
•        There is an attractive sensory garden within the home.

Food choice preference and diet management assessments are carried out when new service users reside at the home. The catering team provide a healthy, enjoyable balanced diet. This includes consideration of food allergies/intolerances, in addition to different dietary needs based on religious belief and cultural lifestyles.

The Vision is to be a first-choice home where residents want to live and enjoy the futures in a caring warm environment, supported by helping

Show Five Rivers Living on the Map

Care Provided by Five Rivers Living

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richan Care (Midlands) Ltd
  • Person in charge
  • Durga Thapa (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Five Rivers Living

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £995
    • RESPITE Self-Funded Residential Dementia Care from £995
  • (these prices are only a guideline, please contact Five Rivers Living to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed


  • Parking

  • There are 10 dedicated parking spaces including disabled parking with ramp access to the property


Five Rivers Living Reviews (58)

Total of 58, showing 41-58
9.8

Five Rivers Living has a Review Score of 9.8 (9.840) out of 10, based on 58 reviews in the last 2 years. Over all time Five Rivers Living has 58 reviews.

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Review from Diane W (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the warm atmosphere when I visit, I feel my dad is safe and looked after well, staff are approachable and friendly and address me by name. I feel comfortable and it gives me peace of mind. Management always have time to talk with me, either in person or by telephone, which in other places you
don't get.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your feedback! We're glad to hear that you feel comfortable and that your dad is well taken care of. We strive to maintain a warm atmosphere and prioritize personalised care for our residents and their families. Your peace of mind is important to us, and we appreciate your recognition of our approachable staff and accessible management.


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Review from B C (Grandson of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Five Rivers Living has been of both friendliness and approachability from the management and staff.
We visit daily to see my aged grandma and the home is always clean and tidy. Her room is well-appointed, spacious with an ensuite wetroom. Gran has formed good relationships
with several members of the care team, who are both supportive and kind.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your kind words and positive feedback! We're thrilled to hear that your experience with Five Rivers Living has been pleasant and that your grandma is enjoying her time here. Our team strives to provide a warm and welcoming environment for all residents and visitors. We appreciate your recognition of our efforts and look forward to continuing to provide excellent care and service.


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Review from E K (Granddaughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers are very good, they are attentive and do actually care. It is a good care home with well equipped rooms.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your positive feed back about our service.


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Review from B H (Grandson of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are good with visitors of the residents and are very understanding with the client's needs.
They really do need to update their buzzers though as not always very good.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

We are always looking for ways to improve, we appreciate your suggestion. Many thanks for taking the time to review our service.


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Review from Matt S (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled very well at Five Rivers and we have seen a big improvement in his speech, mobility, personal care and his general well-being since moving here. Our thanks to all the staff who have been excellent at communicating, their dedication and care for the residents is clear to see.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you very for such positive feedback. Our team would be delighted. Many thanks.


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Review from K D (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The current manager has been so kind during the two weeks my dad spent in respite care at the care home. The carers were helpful and were chatty with Dad. The facility and grounds are always well-maintained. Previously the former management team was poor, but since the current manager has arrived I
have seen big changes for the better and the care home is making huge improvements under her guidance.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your kind words, the team thoroughly enjoyed caring for dad at Five Rivers. We wish you all the best.


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Review from D C (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently visited Five Rivers Living and was pleasantly impressed as I entered the care home, I was greeted by a lovely bubbly outgoing career that took me to a large open-plan lounge area where my friend was.
They had an arts and crafts afternoon being run and saw all residents enjoying themselves
and getting involved, I was offered a cup of tea and asked if I wanted any cake.
I was met by the care home manager, who gave me an extremely in-depth update on my friend and how he was getting on, I noticed he had put on weight which is fantastic as he had found it difficult to do at home.
The whole team were absolutely amazing and were engaging with all the residents, all outstanding and their work and dedication are second to none.
The care home was clean, tidy and respectable and residents were active.
The care home is a very vibrant place and staff and management always giving over 100%.
I would highly recommend Five Rivers Living.
Keep up the amazing work.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your lovely words, we appreciate you taking time out to review the service at Five Rivers.


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Review from S B (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our family are very happy with Five Rivers Living. We are pleased with everything and everyone.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you. We will share your feedback to our team.


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Review from Sally W (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Rivers provides a loving and caring environment for those in need of full-time support. Very happy with the treatment my mother has received for a very difficult-to-manage condition. She is always treated with dignity and the utmost care. The staff are very kind and supportive and are always on
hand to help with visits if needed. The facilities are very good with plenty of organised activities. A big thank you to the Five Rivers team for everything you do.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for such lovely and positive feedback, Sally. It is very reassuring for the team to know they are delivering good person-centred care at Five Rivers.


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Review from Alexious W (Respite Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been top-notch, all staff are really friendly and helpful. The management team are outstanding, any concern I have is dealt with promptly, I am treated with so much respect and consideration and staff and management have a laugh with me. I have also made good friends and I feel more
comfortable and belong. I have been going through anxiety for a long time however since I came to Five Rivers I am a lot happier. I would like to thank the whole team for your outstanding effort towards me. Keep up the great work team.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you, we are very happy to know that we are able to meet your emotional needs and offer you a place of comfort. I will share your feedback with the whole team at Five Rivers for the good job they are doing.


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Review from Zoe B (Granddaughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and compassionate, they really do care. My grandma has been very challenging for the carers and I feel very bad for the challenges they have faced but I want them to know I appreciate the care they have given. I am sorry if my grandma has upset any of the staff.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you, Zoe, for such thoughtful feedback. Our staff are trained to deal with all kinds of needs and take pride in what they do. We are happy looking after Grandma.


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Review from R S (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has just moved to Five Rivers and the team have made him very welcome. They have taken the to really get to know us and Dad and allow him to be himself. They allow Dad the freedom to be as independent as he can be while making sure he is happy and healthy and all his needs are met. Dad has settled
really quickly and we all enjoy the family feel of Five Rivers.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your positive experience with us at Five Rivers. We will ensure your feedback is shared amongst the team.


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Review from D C (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully situated quiet care home. Lovely, well-appointed light room with ensuite wet room. Lift access is very good, efficient and clean reception areas. Felt like a hotel and we were given a warm and friendly greeting by the management and staff. This was everything we needed after a traumatic
stay in hospital. Mum has improved greatly.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you, it is really reassuring to the team that Dad is happy within our care.


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Review from Donna W (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, our dad loves it here. Highly recommended. The staff are great, five stars.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you, Donna, for your reassuring words, mean a lot. The home ensures all the staff are trained to meet the different needs of our residents and take pride in what they do.


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Review from Jonathan H (Respite Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the staff here and the facilities too. This home has a couple of chefs to make your food here as and when needed. All over a nice clean place to stay I recommend that anybody bring a loved one here or recommend it to a friend.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you, John and it is our pleasure to have you back again to live with us at Five Rivers.


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Review from Samuel H (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are always supportive as it's an open-door policy and always available. The staff always go above and beyond for my friend who actively engages in activities. Despite his attitude towards them the staff always treat him with dignity. Thank you team for looking after him.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've had such a positive experience with our management and staff.
Five Rivers Management Team.


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Review from Paul K (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, hardworking and always have a smile. Easy to talk to and listened. Happy with all the staff.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you for your kind words which have been shared with our staff team. All the best.


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Review from Tony T (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Five River for two and a half years now, and in that time, she has been shown care, compassion and dignity! The place is always well-kept and fresh, with no noticeable wear and tear around the place! I would not hesitate to recommend this care home for respite or general
care for an elderly relative or family member.

Reply from Five Rivers Management Team, Managers at Five Rivers Living

Thank you so much for your heartfelt review! We're thrilled to hear that your mother has been receiving the care, compassion, and dignity she deserves at Five River.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Five Rivers Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Five Rivers Living is calculated as follows: ( (569 Excellents x 5) + (100 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 673 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Rivers Living is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 58 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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