Carpathia Grange

2 Southampton Road, Hythe, Southampton SO45 5GQ
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9.9 118 Reviews
  • Carpathia Grange, Southampton
Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, café and cinema, plus beautifully furnished lounges, sitting areas and lovely landscaped gardens.

The skilled and dedicated home team provides a wide range of short-term and permanent care services, including residential and nursing care through to dementia care. All care is person-centred, meaning it is tailored to the person’s unique needs, preferences and interests.

The lifestyle team organises daily group and one-to-one activities, as well as regular entertainment and outings, so every day is meaningful for residents.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Carpathia Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Farr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Carpathia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,990
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,849
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £2,090

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Carpathia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Television point in own room
  • Wheelchair Access

Carpathia Grange Reviews (118)

Total of 118, showing 21-40
9.9

Carpathia Grange has a Review Score of 9.9 (9.857) out of 10, based on 39 reviews in the last 2 years. Over all time Carpathia Grange has 118 reviews.

Overall Experience

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Date Published

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Review from O F (Son-in-law of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The admissions manager was very patient with us as we tried to get the mum-in-law into agreeing to move to Carpathia. The experience since has been of genuinely caring staff with a homely atmosphere that is essential for the difficult transition of someone used to their independence. Thank you for making
this work.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for taking the time to write this review, it is truly appreciated and we are so pleased that everything worked out so well. Many thanks Nikki


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Review from Graham H (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and extremely helpful while staying very professional in what they do taking time to reassure you that everything is done in the best interest of the resident. I cannot rate Carpathia Grange highly enough and my friend is extremely happy there.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for your lovely review we really appreciate all of our wonderful families and friends support.


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Review from Kim M (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a fall and broke her hip in November 2023, she spent three weeks in hospital after developing pneumonia too. She had to have respite care at Carpathia Grange because she wouldn't have managed at home. She was well fed and cared for and the staff were all lovely.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

It was an absolute pleasure to look after Mum and to meet you all. Hope she is keeping well. Always welcome to pop by and see us. Thank you for taking the time to write us a review, very much appreciated.


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Review from S M (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum is a resident of this care home, she suffers from dementia, she is generally happy and says that she likes it at the home, however as a relative I cannot say the same, since moving into the home in the summer of 2023 I have not been very impressed with the level of care provided for £6k + per
month, we have encountered lost and mislaid jewellery, Mum wearing other residents clothes, looking dishevelled, lack of personal hygiene, recently turned up and the clothes Mum is wearing are soaked in urine, raised concerns with Carpathia’s management but nothing changes, all for £1500+ per week, looks great from the outside and decor etc, but not too sure what is happening regards to the management of the home.

Reply from Samantha Debenham, PA to Marketing Director at Carpathia Grange

Thank you for your recent review of our service at Carpathia Grange. We are very pleased to hear that your mum is happy and likes the home she lives in. However, we are sorry and disappointed to hear that you have concerns.

Our management team are continuously working with all departments to ensure that residents are settled and well cared for in every aspect. We would be grateful if you could please get in touch to confirm who you spoke to in management about your concern over the weekend, as we do not seem to have any correspondence about this until Monday morning when one of your family members contacted the home manager and shared the concerns. As explained in our last meeting, your mum's care needs are extremely complex, and the team are continually trying their best to assist without causing distress. As you can imagine, dementia care is often complex and the team endeavour to do the best for Mum by balancing both her physical and emotional care needs. We are more than happy to meet with you to discuss this in more detail.

Residents with dementia will at times mislay items and we work towards minimising this as much as possible. There are times that residents do not have adequate supplies of clothing or have accidents and there is a need to use spare clothing we have in the home for such eventualities (not other residents). Management have met with you previously and have always listened to your concerns. We would like to invite you to meet in person to go through your concerns thoroughly.


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Review from Anita P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was initially admitted to Carpathia for respite, which has since become permanent. We felt lucky to get a room for him as it was an emergency situation and we knew we wanted him to be here as they took such excellent care of my mum when she needed it. The team couldn’t have been more welcoming
and helpful with the logistics and everything involved in the move. The staff are really lovely - cheerful, welcoming, caring and understanding to both my dad and the family. I feel that everyone is very approachable. I can call with any issues and they are resolved immediately. They also keep me updated on any changes to my dad’s circumstances. It is such a relief that he is being kept as safe as possible, that all his meds are updated appropriately and administered regularly and that he is getting a well-balanced diet. He has improved already. The surroundings are bright, clean and cheerful and it’s always lovely to visit as everyone is so welcoming.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for writing this review for us it really means so much to our team who read this fabulous feedback.


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Review from Brian A (Son of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has been living in Carpathia now for over a year, and is quite happy there. As it’s a purpose-built care home the layout is well thought out and the rooms and decor make it a nice place to stay. The staff are very welcoming and do a fantastic job caring for all the residents.
They try hard to keep the residents entertained and happy on a daily basis. The food is great and good choices every day, I know my father loves it. The managers and office staff are very knowledgeable and helped me a lot when my father first came to stay. We have thought of Carpathia for some time now as visiting dad at his home.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Many Thanks for taking the time to write this review for us at Carpathia Grange. It is very much appreciated by all.


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Review from J W (Friend of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Carpathia Grange on Thursday 26th and Friday 27th October 2023. The staff were all very welcoming and the lunch we had on the Thursday was lovely.
I found my friend to be happy and in good spirits and she has everything she needs. I gave a couple of items to reception for her name to be
put on them and the receptionist said she would make sure it was done. All in all, a very pleasant visit.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi J W (friend Of Resident), thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jane G (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit, through to Dad’s welcome at Carpathia Grange and ongoing care, support from all team members has been absolutely outstanding. The rooms and facilities are exceptional with plenty of space, always clean and tidy and variety of food options available at all meals – the café with
daily treats and lovely coffee is a great location for residents and visitors. We recently celebrated Dad’s birthday and the team arranged a private lounge, fully decorated with balloons and streamers, bluetooth speaker and the most incredible chocolate cake – Dad and the whole family had a wonderful afternoon. We cannot thank you enough for helping us all through the transition and for looking after Dad (Mum and the whole family) so well.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Jane G (daughter ff resident), thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Dad and all of your family were a pleasure to look after.


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Review from D P (Friend of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a very pleasant experience when I come to visit at the Carpathia Grange. Lovely, helpful, cheerful staff and it's always welcoming, bright and friendly.

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Review from Margaret J (Sister of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled in better than I thought, they tell me of any changes in his needs and routines. We are always welcomed with a nice hello when we arrive and nothing is too much trouble, if we have any issue they deal with it right away.

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Margaret J (sister of resident), thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lovely as always to see you both visit and for us to look after your brother.


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Review from Barbara A (Sister of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring both to my brother and myself. Nothing too much trouble and are very supportive in any situation. Really do an excellent job!

Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Barbara, thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Always a pleasure, you can contact us at any time.


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Review from Peter B (Son of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Carpathia Grange for just over six months, my mum is now considerably more independent and happy. She is looked after really well and, for the first time in a long while, she now enjoys the quality of her life. Her health is considerably better, and she feels safe knowing that every member
of staff looks after her.

Reply from Kaylie Jennings, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Carpathia Grange team.


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Review from S L (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Carpathia Grange for two years this coming October 2023 and she is so happy in there, she told me it's the closest to home because she feels it's like home.

Reply from Kaylie Jennings, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us a review about your experience.
At Carpathia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Carpathia Grange team.


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Review from C D (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely fantastic care home. Nothing is too much trouble for any of the staff who always have the residents' care at the forefront of everything they do.
They are always most welcoming to relatives and it feels like home from home.

Reply from Kaylie Jennings, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Carpathia Grange team.


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Review from Anthony B (Husband of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unclear what the problem is with my wife. She is unwilling to partake in activities and has been like this for many months.

Reply from Samantha Debenham, Reviews Team at Carpathia Grange

Thanks for you your valuable feedback. We are delighted with the positive scores for the care and support we provide here at Carpathia Grange. We do our best to encourage residents to participate in activities and we will continue to work with your wife on this. We appreciate you taking the time to leave this review.


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Review from Janet W (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer relations manager, at Carpathia Grange Care Home, went to a lot pf trouble to accommodate my husband at Carpathia Grange - nothing was too much trouble. The welcome was ver warm there and everyone is very helpful and friendly. He has settled very well and is very happy there. He is very
well cared for in every respect and he feels very much at home. The meals are well thought out - balanced, varied and nourishing. The personal care is provided with compassion and dignity.

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Review from K M (Granddaughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carpathia Grange Care Home staff show genuine care and compassion for their residents. They provide a very welcoming environment and a sense of one, big family. Staff also consider residents' families and are very supportive.

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Review from Susan L (Wife of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful. Made welcome on arrival when visiting.

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Review from Jacqueline F (Friend of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is such a pleasant atmosphere whenever I visit - the staff are so caring and the facilities are excellent. A happy home!

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Review from T W (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Carpathia Grange Care Home have been brilliant at welcoming my dad into their community. They are kind, caring and encouraging and I feel that he is in a safe and nurturing space with a support network around him who will encourage him to enjoy himself and be happy.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Carpathia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Carpathia Grange is calculated as follows: ( (413 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 463 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carpathia Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Jodie

Jodie Farr

Job Title: Home Manager

Joined: 2025

We have a terrific team at Carpathia Grange. I started working here in 2020 and have progressed from Team Leader to Unit Manager, Deputy Manager, and Home Manager.


We all work incredibly hard, and I am proud of what we have achieved. So far we have received gold standard framework accreditation, which shows that we consistently deliver high quality end of life care when needed.


We have also achieved VIPS accreditation which focuses on high quality person-centred care for residents living with dementia. Both demonstrate our commitment to residents, ensuring we make a real difference to those we support.


Asa Home Manager, it’s important to have good communication skills, be transparent and have a vision for high standards. As a leader, you also need to be positive and approachable; it is my role to provide help and support to colleagues as well as residents.


My favourite part of working here is ensuring all residents enjoy being at Carpathia Grange. We create happy memories and actively nurture healthy lifestyles. Seeing smiles on the lovely faces of residents makes me smile too. I feel privileged to be able to make such a positive difference in people’s lives.


Outside of work, I love a spa day to unwind and relax. I also enjoy spending time with my family.