Carpathia Grange

2 Southampton Road, Hythe, Southampton SO45 5GQ
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9.9 118 Reviews
  • Carpathia Grange, Southampton
Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, café and cinema, plus beautifully furnished lounges, sitting areas and lovely landscaped gardens.

The skilled and dedicated home team provides a wide range of short-term and permanent care services, including residential and nursing care through to dementia care. All care is person-centred, meaning it is tailored to the person’s unique needs, preferences and interests.

The lifestyle team organises daily group and one-to-one activities, as well as regular entertainment and outings, so every day is meaningful for residents.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Carpathia Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jodie Farr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Carpathia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,660
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,990
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,849
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £2,090

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Carpathia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Television point in own room
  • Wheelchair Access

Carpathia Grange Reviews (118)

Total of 118, showing 81-100
9.9

Carpathia Grange has a Review Score of 9.9 (9.857) out of 10, based on 39 reviews in the last 2 years. Over all time Carpathia Grange has 118 reviews.

Overall Experience

  • 107
  • 8
  • 2
  • 1
  • 0

Date Published

118
7
19
39
79

Review from Alison B (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum joined Carpathia Grange straight from the hospital and I cannot fault the communication, care and support provided to all of us through this transition. I can't wait for Mum to see all the facilities and meet new friends following her quarantine period. The staff went above and beyond when Mum's
glasses went missing and all are a very friendly bunch! Thank you for looking after Mum and us!

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Review from Angela C (Daughter of Resident) published on 5 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service and attention to mum has been above what we expected. We are happy we know mum is in safe hands.

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Review from Sally G (Daughter of Resident) published on 5 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough and have no hesitation in recommending it. My father has been a resident since May, having been told it would be for a short while and palliative care only. When entering the home he was not eating or drinking but due to the hard work, compassion and nursing care
he is still there and we are so thankful that we chose Carpathia Grange. Even when we could not visit we knew he was in safe hands. Everyone from reception, management, nursing and care staff all deserve nothing but admiration for the work they do whilst keeping so cheerful and approachable. This home goes the extra mile to ensure residents and family are happy and kept informed of any developments. Thankyou, thankyou, thankyou.

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Review from N J (Husband of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Strange coming from your own home with everything to hand, people, bells, telephones, cups of tea. Having to wait at least half an hour for a response or request to happen. Time costs money.. Glad to be back in our own home where I have little rest, but my wife is contented.

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Review from Laura-Jane C (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this care home enough. Since welcoming my nan last month, they have been nothing shy of excellent. We have received constant updates throughout her stay as well as pictures to show us how she is getting on. Although things are currently difficult due to not being able to visit, the team
at Carpathia Grange have made everything so easy for us as a family. They go above and beyond for their patients and it shows how well looked after and comfortable my nan is in all of the pictures we have seen of her. Would highly recommend this care home to anyone!

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Review from Richard T (Nephew of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first visiting Carpathia Grange in Feb 2020 it was only partially open due to being a new facility, however, I was made very welcome by the staff and given a comprehensive tour of the Home despite just turning up on the off chance. I was immediately impressed by the friendliness of the staff and
the quality of the layout and décor of the building which is very open and airy compared to others I had visited, more like a quality hotel or cruise ship than my perception of a care home. Residents I met seemed happy and comfortable with the surroundings and there appeared to be a good selection of activities for them to be involved with if they wished. The menus were impressive and the dining areas and café inviting as were the socialising areas, including a cinema and cocktail bar. Not what I expected at all. On the practical side, the nursing station on each floor was very centralised to give quick access to all rooms. The result being I completed an application form for my Aunt.

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Review from O D (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We felt like the staff were looking down on us. They are slow to inform the family of what is currently happening.
They would get frustrated with us when my dad would say on the phone he wasn't feeling very well and we would ask if they would check on him, which we had to do as unable to enter the
home ourselves. When he was angry they rang us, give him the phone, and leave the room.
When we saw him for a visit he looked messy and unshaven. We also had to ask multiple times for them to bring him a jumper.
They cancelled two of our visits. The first one they claimed it was because of a potential COVID outbreak in the home but then when using the taxi service I work for the staff had to be prompted to wear a mask when in the taxi (when was mandatory anyway at the time). This was a red flag for our family as I want my family to be cared for by people who keep up to date with and follow current guidance, not that are either don't know or don't follow it.
There were two members of good staff.

Reply from Samantha Debenham, Personal Assistant at Carpathia Grange

Thank you for taking the time to submit your review.
We were quite shocked by your words, as we feel this is not at all representative of the home or the team at Carpathia Grange, and speaking to the home manager I understand that you did not raise any of these issues with her and had only given positive feedback when asked. We would always recommend and hope that if anyone had any concerns, questions or suggestions, that they would discuss these with the manager or one of the team, so we can do our best to rectify and help. In regards to masks, our team have access to PPE and have full training and strict guidance on its use. Although I’m very saddened to hear your comments, we are very proud of the strong team we have at the home, and we feel our other excellent feedback from other residents and their families speaks for itself.


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Review from David (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here during the pandemic. The care provided by staff and friendships built has provided much support in terms of helping my mother cope with the difficulties she has faced over several years.

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Review from Sandra V (Friend of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our old friend had over the last year become increasingly frail. A diagnosis of dementia meant that he did not always remember to take his medication, and was not interested in looking after himself, and was becoming confused with tasks needed to continue living independently.
We visited Carpathia
Grange, Hythe in February. This was with a view to our friend having a period of ' Respite', as up to this point our friend did not think he needed care! Two weeks respite was prolonged to a further two weeks, after which our friend readily agreed to stay. Carpathia Grange became his home.
Since then, he has settled and become one of the homes 'Characters'. We are very happy to have the knowledge that he is happy, cared for, and safe during these uncertain times.

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Review from Susan M (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and went into a care home 15 months ago. Recently the care home found they could no longer meet her needs and asked me to find another home for her. When I contacted Carpathia Grange they did everything they could to help me sort things out and make the transition for my mother
as smooth as possible. Wonderful staff, friendly and helpful.

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Review from V C (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum being admitted in the middle of the Covid lockdown was a real worry, however, all of the staff members I have dealt with have been so cooperative and helpful, their professionalism, genuine care and understanding have been wonderful.
Mum does not fully understand the magnitude and consequences
of Covid and sadly for me, mum suffers from agoraphobia so would not agree to any visits in the gardens and yet despite this, the staff could not be more understanding and helpful especially in keeping dialogue and communications open.
Although I have only viewed Carpathia Grange from the entrance it certainly looks more like a lovely hotel than a care home and this must have such a positive impact on mum’s wellbeing.
A very big thank you to all of the staff at Carpathia Grange for looking after mum so well.

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Review from Hayley M (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the home since July she has Alzheimer's and was not coping during lockdown. I am amazed at how well she has settled in as she was very independent. The care she has received has been brilliant and she now seems so content and happy which is such a contrast to her last few months living
home alone, I put that down to the care she is receiving she would definitely tell us if she was not happy! Feel very lucky to have got Mum a place at Carpathia.

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Review from Tina D (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to stay here at the start of Covid and has loved every minute, she enjoys the activity room talking to other people. Everyone is so friendly and welcoming, she never wanted to go to a care home but now she doesn’t want to leave.

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Review from J C (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's home has been Carpathia Grange for a while now, she is very settled and happy in beautiful surroundings. The staff at all levels are so caring and professional and are working so hard during the Covid19 pandemic to keep everyone, residents and staff safe. Without doubt, we made the right choice
when choosing Carpathia Grange.

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Review from Susan M (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carpathia Grange is a very new beautifully appointed care home, the staff and volunteers are all very professional and caring for all the individual residents, my mother has improved greatly since becoming a resident after a fall and her strength and ability has grown, she speaks highly of the staff
especially the chef!
It would be lovely to join her one day for lunch and we all hope that once this terrible time is over the residents and relatives can once more enjoy each other and the facilities at Carpathia.

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Review from Jane T (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received at Carpathia Grange has been outstanding. The home itself is superb, and my dad's room was spacious, clean and nicely decorated. They even ordered him an extra-long bed due to his height. The staff are kind, compassionate and supportive both to the residents and to their
relatives as well. I would not hesitate to recommend Carpathia as a care home and am extremely glad we chose them as my Dads care provider.

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Review from Jenny H (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law joined Carpathia Grange during the pandemic. We had only ween the reception area before, so can't comment on the rooms. The staff and care they gave her was fantastic and she has settled in very well indeed after being there only 5 weeks. They have all worked really hard to make her
feel wanted and I cannot praise them enough for their care and keeping us very well informed during this unfortunate time. A big thank you to all.

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Review from A H (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Carpathia during the lockdown period. The staff were very helpful throughout the early days and have continued to be most helpful. This made her first few weeks very easy for our family. Full marks to all the staff and managers.

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Review from June A (Niece of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my aunt to go to Carpathia Grange for an initial period of three weeks, but what a lovely place. She is so happy there with her new friends that she will not be going back to live by herself. The staff are amazing, so supportive and friendly, Whatapp is used as a communication tool
during Covid restrictions which has meant we have remained in contact. I also get sent photos of her joining in the social life. Cannot wait to be able to go into the restaurant to join her for lunch. Thank you so much to all the staff who have not only supported my aunt but also myself through what can be a difficult transition period.

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Review from N W (Relative of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided that Carpathia Lodge was the best place to look after my aged uncle who was not able to look after himself and in grave danger from falls etc. The improvement in his health and wellbeing has been remarkable - so much so that I decided that my mother, his sister, should also move here. I feel
confident that the excellent staff, food and facilities will do the same for her.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Carpathia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Carpathia Grange is calculated as follows: ( (413 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 463 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carpathia Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Jodie

Jodie Farr

Job Title: Home Manager

Joined: 2025

We have a terrific team at Carpathia Grange. I started working here in 2020 and have progressed from Team Leader to Unit Manager, Deputy Manager, and Home Manager.


We all work incredibly hard, and I am proud of what we have achieved. So far we have received gold standard framework accreditation, which shows that we consistently deliver high quality end of life care when needed.


We have also achieved VIPS accreditation which focuses on high quality person-centred care for residents living with dementia. Both demonstrate our commitment to residents, ensuring we make a real difference to those we support.


Asa Home Manager, it’s important to have good communication skills, be transparent and have a vision for high standards. As a leader, you also need to be positive and approachable; it is my role to provide help and support to colleagues as well as residents.


My favourite part of working here is ensuring all residents enjoy being at Carpathia Grange. We create happy memories and actively nurture healthy lifestyles. Seeing smiles on the lovely faces of residents makes me smile too. I feel privileged to be able to make such a positive difference in people’s lives.


Outside of work, I love a spa day to unwind and relax. I also enjoy spending time with my family.