We are so pleased that we found Rivermede Court, we have no worries at all about the care
Lyn S (Daughter-in-law of Resident)
Mum is happy, relaxed and very comfortable with all aspects of the care home. She loves the activiti
Louise S (Daughter of Resident)
The facilities are superb but the excellent, warm and professional staff team truly make it.
S B (Grandson of Resident)
Fees are subject to an assessment and availability. Please call us for up to date availability and information on any live offers.
Now open so visitors welcome to visit at anytime.
Parking on site
Rivermede Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 54 reviews in the last 2 years. Over all time Rivermede Court Care Home has 93 reviews.
Review from Mark C (Son of Resident) published on 2 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your kind words and for taking the time to complete a review.
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Review from E H (Resident) published on 13 October 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
We are so pleased you are enjoying your stay.
Thank you for taking the time to write the review.
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Review from Ann W (Respite Resident) published on 28 September 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your kind words, we loved seeing you here again for your return stay with Rivermede. I will be sure to pass your comments on to the team.
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Review from Ann S (Daughter of Resident) published on 25 September 2023
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Overall Experience
4.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for taking the time to write a review - we do value your feedback. We are pleased that he is able to maintain his independence as much as possible and that he is enjoying the activities we have to offer. I will of course pass on your comments to the team.
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Review from Alice D (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your review. I am so pleased that we were able to support your mother for a respite stay and that she had such a lovely time at Rivermede.
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Review from Harriet M (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your review - at Rivermede, we strive to provide great care to the folks that live here. I am so pleased that you have had a great experience. I will be sure to pass your comments on to the team.
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Review from Gillian B (Wife of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for your review and kind words, I will be sure to pass your comments on to the team.
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Review from S M (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for taking the time to write a review, I am pleased that you and your father have had such a lovely welcome and positive experience.
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Review from Sharon E (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for taking the time to write a review. We do value your feedback and will pass your comments on to the team.
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Review from Charlotte D (Daughter of Resident) published on 13 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for taking the time to complete a review. I am so glad that your mother has had such a positive experience.
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Review from L M (Niece of Resident) published on 12 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your kind words and recognition of the team at Rivermede. We are so sorry for your loss, it was an honor to be able to support her and your family. Your comments will be passed on to the team.
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Review from Susan M (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for taking the time to review us. We appreciated the comments you made for the team and the home.
Kind Regards.
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Review from Sally T (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your comments about the caring staff team at Rivermede. We are extremely proud of our dedicated staff team.
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Review from Graham W (Son of Resident) published on 19 April 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you for your kind words and for taking the time to write the review.
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Review from Ann W (Respite Resident) published on 2 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for your kind words and for taking the time to complete this review. We are so pleased that you enjoyed your stay.
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Review from Ann P (Resident) published on 11 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for your kind words. We are so pleased you have enjoyed your time ar Rivermede.
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Review from Suzanne S (Daughter of Resident) published on 28 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Hazell, Home Admissions Adviser at Rivermede Court Care Home
Thank you for your kind words, we shall be sure to share your feedback with the team.
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Review from J B (Wife of Resident) published on 10 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for your kind words. It was a great honour to be able to support your father and family.
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Review from H K (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for your kind words. It was a great honour to be able to support your father and family.
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Review from M A (Wife of Resident) published on 27 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home
Thank you so much for taking the time to write a review.
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The Review Score of 9.8 (9.842) out of 10 for Rivermede Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Rivermede Court Care Home is calculated as follows: ( (550 Excellents x 5) + (90 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 646 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rivermede Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2021
What I Do:
I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference to the lives of people who live at Rivermede Court. We all share the common goal of putting our residents first and ensuring the highest level of care.
I am delighted to join Cinnamon as their dedication to offering luxury living with exceptional care is a vision shared by me.
My Experience:
I have worked in the care industry since 1998 and been a registered manager in different settings supporting people with varied needs since 2004, with a background in working with the elderly and in dementia care.
Before starting at Cinnamon I was the registered manager of a residential home which had received an Outstanding CQC rating twice in a row.
About Me:
I believe that being part of something so special is a true privilege and I relish the opportunity to deliver exceptional person-centred care in a Beautiful Luxury home.
Job Title: Home Admissions Advisor
What I do
I am absolutely delighted to be a part of the Rivermede team here at Cinnamon Care. As the Home Admissions Adviser, it is a privilege to help families find a perfect solution for their loved ones during the later stages of their life.
My Experience
I have over eight years’ experience working within the care sector, supporting families throughout the journey, from their initial call, through the move-in process, and getting to see them regularly when they visit family within the home. Care homes give people the chance for a relaxed, stress-free and enriched life and it’s lovely to see our new residents settle in, make friends and become happier enjoying what each day’s activities can bring to them.
About Me
I love nature and animals. I live in a cottage and have four dogs that require plenty of attention and exercise. I enjoy short breaks abroad and love to see and create art where possible. My family are all artistic including an illustrator, painter, calligrapher and children’s book writer.
Job Title: Activities Coordinator
Joined: 2019
What I Do: I'm the Activity Co-Ordinator at Rivermede Court and my role is to compose activities and events for our residents that are inductive, enjoyable,
and exciting. I liaise within the local community events within the home and visits to outside events too.
This helps to promote a social network for our residents.
My role includes activity plans based on well being, mental stimulation, physical well -being and of course the most important ingredient fun.
My Experience: I am a qualified hairdresser, however, I have been for the past 20 years working around care for children starting as an au-pair all the way to teaching assistant and cub scout leader. I have been helping out organizing events and fundraising in our local community.
About me: I am family-oriented person, I love spending time with my two lovely children and my partner together we are enjoying adventures trips or just staying home playing board games. In my twenties, I spend 5 years travelling around the world. I love playing board games and I am up for any challenge. My hobbies are cooking, baking, any types of craft, gardening and scouting.
Job Title: Head Chef
Joined: 2023
I am the head chef at Rivermede Court and I have been working at Rivermede since October 2023.
I have been working as a chef for over 20 years and have been in the UK living and working as a chef for more than 15 years.
I am Spanish and I am a passionate, confident, and creative chef. I love to create delicious and nutritious menus using fresh seasonal ingredients from the local area.
Job Title: Deputy Manager
Joined: 2021
What I do:
I started work at Rivermede Court last year as a Team Leader and have recently been promoted to Deputy Manager. I am enjoying my new role and all the challenges it brings. I am looking forward to growing the fantastic team at Rivermede Court and in helping to deliver excellent person centred care.
My experience:
Originally from Luxembourg, I came to the UK in 2006 and have worked in the care sector ever since I started as a Care Assistant and I have worked my way up from Carer to Senior Carer to Care Manager. I have worked in different care settings mostly homes that provided nursing care. My passion lies within the care sector and my ambition is to make a positive difference in people‘s lives.
About me:
I have recently gotten married. It only took 14 years but we got there in the end. In my spare time I like to meet with friends, have coffee and watch the world go by. I also enjoy reading a good book.
Job Title: Head Housekeeper
Joined: 2021
My main role is to support my team and provide the highest standards of cleanliness in Rivermede Court for the residents.
I have been Head Housekeeper for 15 years in the care industry and have now come to Cinnamon Care. I feel very privileged to be working with such a professional team.
In my spare time, I enjoy decorating, walking my dogs and spending time with my family, especially my 8 grandchildren.
Job Title: Administrator
Joined: 2021
I am the administrator for the home and I deal with a variety of tasks including recruitment, HR admin, payroll to name just a few. I also manage and support the reception team. This is my first role in a care setting, but I have had many years of experience in administration roles. I have been working at Rivermede Court for 6 months now and I absolutely love my job. It feels like a privilege to be able to come to work in such beautiful surroundings and to be met by so many smiling faces every morning.
