Rivermede Court Care Home

The Avenue, Egham TW20 9AD
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9.8 93 Reviews
  • Rivermede Court Care Home, Egham
Rivermede Court provides quality residential, dementia and short stay care in a luxurious 'home from home' environment. It offers 80 generously proportioned en-suite bedrooms and high-quality facilities including delightful dining areas, cosy lounges, a cafe/bar, cinema and a hair and beauty salon.

All this comes with the added reassurance of 24-hour on-site care and support along with a dedicated activity team providing a variety of activities and events reflecting residents' interests. Rivermede Court also boasts its own driver and vehicle who will ensure residents have a regular outing and excursion schedule to enjoy.

The home offers specialist dementia care in a dedicated area of Rivermede Court. This safe environment has been designed to calm and soothe yet also stimulate the people cared for.

The wonderful facilities at Rivermede Court include a cafe-bar, relaxing lounges, welcoming dining rooms, cinema rooms as well as a hair and beauty salon.

You can be certain of the warmest of welcomes so please do get in touch and make a date to visit soon.

Rivermede Court, conveniently located in Egham town center, is the latest addition to the luxury care home group, Cinnamon Care Collection.

Cinnamon Care Collection is proud to have been recognised as a Top 20 Mid Sized Care Home Group by carehome.co.uk for two years running (2018 and 2019)

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Care Provided by Rivermede Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Assessments
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Rivermede Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Fees are subject to an assessment and availability. Please call us for up to date availability and information on any live offers.
  • (these prices are only a guideline, please contact Rivermede Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Now open so visitors welcome to visit at anytime.


  • Parking

  • Parking on site


Rivermede Court Care Home Reviews (93)

Total of 93, showing 61-80
9.8

Rivermede Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 54 reviews in the last 2 years. Over all time Rivermede Court Care Home has 93 reviews.

Overall Experience

  • 85
  • 7
  • 1
  • 0
  • 0

Date Published

93
11
28
54
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Review from Anne G (Wife of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Rivermede in October 2021 and was a resident until admitted to into hospital at the end of August. Whenever I visited he seemed well looked after and had put on weight because he ate all the meals! His room was pleasant and overlooked the garden. The monthly bulletin showed that he
was participating in events and going out in the minivan. The staff were very caring and welcoming whenever I visited. Although he had dementia at least he seemed to enjoy the last months of his life. Thank you to all the staff that made this possible.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for your kind words and taking the time to write a review- it was an honor to be able to support your husband.


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Review from Christopher C (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has severe dementia and has been here for over a year. She is well looked after by the caring staff.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write this review.


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Review from Una N (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a month and mum is delighted. We can't fault the staff all are excellent. Facilities excellent, care excellent.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to complete the review we really do appreciate it.


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Review from Ian B (Power of Attorney of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As POA of a recently deceased resident of Rivermede Care Home, I have nothing but praise for the care and dignity that was given to my charge during his 3 year stay at Rivermede. Nothing was too much trouble for the staff and on those occasions where I arrived unannounced and went to his room a member
of staff was often with him and I could see he was very well cared for. The facility is very clean and fresh and given my charge actually gained a little weight during his stay, I believe the food is well prepared and served.
I know Rivermede is not an inexpensive option, but I do believe that for my charge it was certainly value for money considering the care and attention he received during his stay.
Finally, a big thank you to his care team whom I thought were excellent.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so Much for your kind words and for taking the time to write review. I was an honour to support your loved one


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Review from J W (Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy at Rivermede and I found everything and everybody very welcoming and helpful.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words, we are so pleased that you are enjoying your stay with us.


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Review from C B (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's which was diagnosed during a lockdown and during 2021, we realised we would need care much earlier than we thought. Looking at homes was a really daunting experience and felt like we didn't know what questions to ask. Visiting Rivermede made us realise how different the approach
is (and those who start talking about their shareholders and parent companies before they have even asked you about your parent are to be avoided) as they wanted to know who and how she was, where things were and how fast we needed to move. In our case, it was within days. Looking back, it was amazing how things were organised and the contact from the team during the whole process helped me take a breath for the first time in months. My siblings and I felt at ease especially in the middle of covid. Nearly six months on and we cannot fault the care and our mother is well and safe. Our thanks to the whole team and the other amazing staff.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words and for trusting in us to support and care for your mother - we really do appreciate it. We completely understand how difficult it can be for families and their loved ones to make such a change, we are so pleased that you found the experience reassuring.


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Review from B H (Resident) assisted by family/friend published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall very caring environment. Excellent activities provided, which were helpful and well done. Sometimes the food isn't exactly what I'm used to, but usually, there is something on the menu that I can choose - excellent soup.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for your kind works and taking the time to do a review.


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Review from J D (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Rivermede, Egham, for over a year and I have to say that all the effort the carers make to keep the residents entertained and mentally stimulated is amazing. They organise games, quizzes and arrange for outside entertainers, such as singers or piano players to come to the home. They
make a special effort to mark relevant events such as Remembrance Sunday, Valentine’s Day, Yorkshire pudding day, the National Blood Transfusion day; there have been many others,
Every day they have a fantastic tea, with freshly made individual cakes.
The choice of food available is great and the chef is aware of everyone’s likes and dislikes and remembers them too!

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for you kind words and review. We are so pleased that your mother is enjoying the activities and food here at Rivermede.


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Review from B L (Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for a short stay I enjoyed it.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for your review - we really appreciated it and we are so pleased that you enjoyed your stay with us.


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Review from A B (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from A A (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the quality and care that my mum has received over the last two months. Every member of staff are polite and helpful and nothing seems to be too much trouble for them to make my mother comfortable and content. They also answer any questions that I might have and inform
me of any problems regarding my mother. I know my mum feels safe in their care and I would have no hesitation in recommending Rivermead to friends with elderly relatives who are thinking of going into care.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words, we are so pleased that your mother has settled well and that you are pleased with the quality of care she is receiving, and that she feels safe at Rivermede.


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Review from Margaree D (Niece of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in nicely. The staff, when I visited, were very friendly and attentive. Even visiting during Covid everyone made me feel very safe. I found the facilities very nice and the gardener was lovely. I would recommend this care home in a heartbeat.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words, we are so pleased that your aunt has settled well and that you have felt safe during the pandemic.


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Review from Jane H (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very friendly and accessible. The staff are excellent and are always there to answer any queries I may have. The care my mum receives is first-class and she has settled in very well.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words and review. We are pleased that your mother has settled well and enjoys her stay.


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Review from J F (Respite Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whatever you ask of the staff, however difficult it may seem, they always say 'no problem' and they fulfil the task with kindness and efficiency. I am so thankful that we have this place for our respite care and will be telling all our friends about Rivermede Court. Thank you all very much, we were
treated like royalty.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words and lovely feedback. We are so pleased that you enjoyed your stay with us.


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Review from D F (Respite Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really excellent break here. The atmosphere is peaceful and very pleasant. All the staff are really kind and caring. The food is very good and the whole accommodation is first-class. Thank you very much.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your kind words and lovely feedback. We are so pleased that you enjoyed your stay with us.


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Review from Elizabeth B (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff at Rivermede, and one member of staff in particular, who went to great lengths to ensure Mum's care and safety when she was admitted to hospital this week.
And to the rest of the care team who have worked so hard to get her well again when she returned. You are all stars and
we are so grateful.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you for your kind words. We are happy that we can make a difference in peoples lives.


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Review from Stan S (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has severe dementia, became a resident earlier this year on the recommendation of a friend. I have been very impressed with the standard of care and the high level of monitoring in place to meet her rather complicated needs. It is good to know that she is clean, safe and well looked after.
The home itself is lovely and I am very impressed with the staff and the level of involvement of those residents who are able in various projects.
Well done all and keep up the good work!

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so very much for your kind words and for trusting in us to support and care for your mother. Thank you


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Review from Thomas B (Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive the utmost attention from the staff.
Very friendly and attentive.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you taking the time to write this review, we are glad you are enjoying your stay with us.


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Review from Elizabeth G (Wife of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very warm welcome, and every effort made to help my husband settle and keep him comfortable, especially as he arrived straight from the hospital. Attention was paid particular to his needs and appropriate help given, with professional advice. Despite covid restrictions, I was reassured and always
given information and advice.

Reply from Louise Challand, Home Admissions Adviser at Rivermede Court Care Home

Thank you so much for your kind words. We are pleased that you felt supported as much as your husband too.


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Review from H B (Sister of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home more highly. I researched many homes before bringing my brother up from Dorset. I had a shortlist of three, and this home far out-did the others. The home itself is beautiful, the staff fantastic, facilities wonderful, and more than anything, I appreciated 'no hidden costs'
policy. My brother is extremely happy here, enjoys every minute. In his words 'I'm happy and content'. So, from my brother and our family, we would like to thank Rivermede for their care, and for dispelling any worries we might have had.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you so very much for your kind words and for trusting on us to support and care for your brother. Thank you.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Rivermede Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Rivermede Court Care Home is calculated as follows: ( (550 Excellents x 5) + (90 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 646 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermede Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Candice

Candice O'Neill

Job Title: General Manager

Joined: 2021

What I Do:
I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference to the lives of people who live at Rivermede Court. We all share the common goal of putting our residents first and ensuring the highest level of care.
I am delighted to join Cinnamon as their dedication to offering luxury living with exceptional care is a vision shared by me.


My Experience:
I have worked in the care industry since 1998 and been a registered manager in different settings supporting people with varied needs since 2004, with a background in working with the elderly and in dementia care.
Before starting at Cinnamon I was the registered manager of a residential home which had received an Outstanding CQC rating twice in a row.


About Me:
I believe that being part of something so special is a true privilege and I relish the opportunity to deliver exceptional person-centred care in a Beautiful Luxury home.


Ruby

Ruby Clark

Job Title: Home Admissions Advisor

What I do
I am absolutely delighted to be a part of the Rivermede team here at Cinnamon Care. As the Home Admissions Adviser, it is a privilege to help families find a perfect solution for their loved ones during the later stages of their life.


My Experience
I have over eight years’ experience working within the care sector, supporting families throughout the journey, from their initial call, through the move-in process, and getting to see them regularly when they visit family within the home. Care homes give people the chance for a relaxed, stress-free and enriched life and it’s lovely to see our new residents settle in, make friends and become happier enjoying what each day’s activities can bring to them.


About Me
I love nature and animals. I live in a cottage and have four dogs that require plenty of attention and exercise. I enjoy short breaks abroad and love to see and create art where possible. My family are all artistic including an illustrator, painter, calligrapher and children’s book writer.


Hanka

Hanka Vlhova

Job Title: Activities Coordinator

Joined: 2019

What I Do: I'm the Activity Co-Ordinator at Rivermede Court and my role is to compose activities and events for our residents that are inductive, enjoyable,
and exciting. I liaise within the local community events within the home and visits to outside events too.
This helps to promote a social network for our residents.
My role includes activity plans based on well being, mental stimulation, physical well -being and of course the most important ingredient fun.


My Experience: I am a qualified hairdresser, however, I have been for the past 20 years working around care for children starting as an au-pair all the way to teaching assistant and cub scout leader. I have been helping out organizing events and fundraising in our local community.


About me: I am family-oriented person, I love spending time with my two lovely children and my partner together we are enjoying adventures trips or just staying home playing board games. In my twenties, I spend 5 years travelling around the world. I love playing board games and I am up for any challenge. My hobbies are cooking, baking, any types of craft, gardening and scouting.


Jose

Jose Oca

Job Title: Head Chef

Joined: 2023

I am the head chef at Rivermede Court and I have been working at Rivermede since October 2023.


I have been working as a chef for over 20 years and have been in the UK living and working as a chef for more than 15 years.


I am Spanish and I am a passionate, confident, and creative chef. I love to create delicious and nutritious menus using fresh seasonal ingredients from the local area.


Manon

Manon James-Mallinger

Job Title: Deputy Manager

Joined: 2021

What I do:
I started work at Rivermede Court last year as a Team Leader and have recently been promoted to Deputy Manager. I am enjoying my new role and all the challenges it brings. I am looking forward to growing the fantastic team at Rivermede Court and in helping to deliver excellent person centred care.


My experience:
Originally from Luxembourg, I came to the UK in 2006 and have worked in the care sector ever since I started as a Care Assistant and I have worked my way up from Carer to Senior Carer to Care Manager. I have worked in different care settings mostly homes that provided nursing care. My passion lies within the care sector and my ambition is to make a positive difference in people‘s lives.


About me:
I have recently gotten married. It only took 14 years but we got there in the end. In my spare time I like to meet with friends, have coffee and watch the world go by. I also enjoy reading a good book.


Rose

Rose Strutt

Job Title: Head Housekeeper

Joined: 2021

My main role is to support my team and provide the highest standards of cleanliness in Rivermede Court for the residents.


I have been Head Housekeeper for 15 years in the care industry and have now come to Cinnamon Care. I feel very privileged to be working with such a professional team.


In my spare time, I enjoy decorating, walking my dogs and spending time with my family, especially my 8 grandchildren.


Sharon

Sharon Smith

Job Title: Administrator

Joined: 2021

I am the administrator for the home and I deal with a variety of tasks including recruitment, HR admin, payroll to name just a few. I also manage and support the reception team. This is my first role in a care setting, but I have had many years of experience in administration roles. I have been working at Rivermede Court for 6 months now and I absolutely love my job. It feels like a privilege to be able to come to work in such beautiful surroundings and to be met by so many smiling faces every morning.