Rivermede Court Care Home

The Avenue, Egham TW20 9AD
Submit a Review
9.8 93 Reviews
  • Rivermede Court Care Home, Egham
Rivermede Court provides quality residential, dementia and short stay care in a luxurious 'home from home' environment. It offers 80 generously proportioned en-suite bedrooms and high-quality facilities including delightful dining areas, cosy lounges, a cafe/bar, cinema and a hair and beauty salon.

All this comes with the added reassurance of 24-hour on-site care and support along with a dedicated activity team providing a variety of activities and events reflecting residents' interests. Rivermede Court also boasts its own driver and vehicle who will ensure residents have a regular outing and excursion schedule to enjoy.

The home offers specialist dementia care in a dedicated area of Rivermede Court. This safe environment has been designed to calm and soothe yet also stimulate the people cared for.

The wonderful facilities at Rivermede Court include a cafe-bar, relaxing lounges, welcoming dining rooms, cinema rooms as well as a hair and beauty salon.

You can be certain of the warmest of welcomes so please do get in touch and make a date to visit soon.

Rivermede Court, conveniently located in Egham town center, is the latest addition to the luxury care home group, Cinnamon Care Collection.

Cinnamon Care Collection is proud to have been recognised as a Top 20 Mid Sized Care Home Group by carehome.co.uk for two years running (2018 and 2019)

Show Rivermede Court Care Home on the Map

Care Provided by Rivermede Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Assessments
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Rivermede Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Fees are subject to an assessment and availability. Please call us for up to date availability and information on any live offers.
  • (these prices are only a guideline, please contact Rivermede Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Now open so visitors welcome to visit at anytime.


  • Parking

  • Parking on site


Rivermede Court Care Home Reviews (93)

Total of 93, showing 81-93
9.8

Rivermede Court Care Home has a Review Score of 9.8 (9.842) out of 10, based on 54 reviews in the last 2 years. Over all time Rivermede Court Care Home has 93 reviews.

Overall Experience

  • 85
  • 7
  • 1
  • 0
  • 0

Date Published

93
11
28
54
39

Review from Thomas B (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable home.
Wonderful and patient staff.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you for your kind words and we are really honoured that you have chosen us as your home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Granddaughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has nothing but praise for the lovely staff at Rivermede Court. They are always friendly, helpful, attentive and take time to chat and get to know residents.
He has been eating a lot more than usual since entering the home as he is enjoying the food so much. His room is really nice, clean
and well presented. I would definitely recommend this care home whether permanently or just for respite care.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you for your review.
Please let your Grandad know that we really enjoyed having him stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith D (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Rivermede following a spell in hospital, we were immediately impressed with the professionalism of the staff and management. My mother was given excellent care and she settled into the home very quickly. She has made some new friends with ease, thanks to the effort of the highly
friendly staff who look after her. In addition to this, she has enjoyed many activities and most recently a trip to Windsor which she loved. When we meet with her, she always says the food is tremendous, we cannot thank the staff enough for making mum so happy.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you very much for your feedback, we are so pleased to know that mum is enjoying her time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D Y (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional home, top-class rooms and facilities where my mother receives care of the highest standard from very caring and friendly staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid Y (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and well cared for. There is a nice atmosphere and the staff is very good and caring.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you for your lovely review. We are really happy to know that you are enjoying living with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Friend of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this beautiful care home. I have just visited my friend, and he is so pleased with the care, cleanliness, activities and lovely bedroom. I am extremely impressed with the whole building, and the staff are so caring; which is a very important thing. 100% brilliant.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you for your kind words and we are really pleased that you enjoy your time with us when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Niece of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I visited Rivermede, I knew it was perfect for my auntie. The staff are extremely friendly; always most welcoming. The activities are well planned and suitable for all to take part in. The food is varied and of very good quality. Friends and family are made to feel welcome at all times.
What
I particularly like is that no resident is left to sit on their own, they are moved around so that the can be included in whatever is going on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard J (Husband of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like being in a 5-star hotel. First-class. I can't fault it. I was told it was like being in a 5-star hotel and it has lived up to expectations.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you for you kind words Richard.
It's been a pleasure having you both here and we are really pleased you are enjoying your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I was very impressed with Rivermede Court. In particular, I thought that all the staff, carers and admin were excellent. They seemed both motivated and enjoyed their work. The room was ok but could have done with a few improvements (better lighting, broadband TV, grab rail in the shower). I
enjoyed my short time at Rivermede and it helped me with my recuperation.

Reply from Louise Challand, Home Admissions Adviser at Rivermede Court Care Home

Thank you so much for your feedback, we are pleased you enjoyed your stay with us. Please be advised that we fit grab rails to individual requirements. Following your feedback, we have since purchased some free-standing reading lamps for our respite residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marguerite W (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Rivermede Court, I knew straight away that this was the care home I wanted my husband to live in. We were impressed with the luxury surroundings. When we met the staff and some of the carers, their dedication to the patients was second to none.

Reply from Sandra Patricio, Home Admission Advisor at Rivermede Court Care Home

Thank you very much for your review and for the kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention were second to none, the staff could not have been better. The catering also was excellent and the residents were made to feel at home instantly. You could not better anything. I would recommend to all as a place which was made home from home.

Reply from Libby Barrett, General Manager at Rivermede Court Care Home

Thank you for your kind words. It’s a privilege to support your neighbour.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day we viewed the care home we knew this was perfect for mum to stay. All the staff have been so kind and welcoming, they show that they truly care about the resident's needs and make you feel like it's your home too. We as a family have been overwhelmed with the service you provide in such a beautiful
care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial viewing at Rivermede Court we knew it was the right place for our mum.
All of the staff are so welcoming and accommodating to our family as well as giving our mum superb care. So much time and care and consideration is given to every need that mum requires. Great time has gone into
all of the facilities available and the staff are clearly highly trained to understand the residents needs our mum is happy and relaxed and has found her new home the best place to be. Thank you everyone at Rivermede.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Rivermede Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Rivermede Court Care Home is calculated as follows: ( (550 Excellents x 5) + (90 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 646 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rivermede Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Candice

Candice O'Neill

Job Title: General Manager

Joined: 2021

What I Do:
I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference to the lives of people who live at Rivermede Court. We all share the common goal of putting our residents first and ensuring the highest level of care.
I am delighted to join Cinnamon as their dedication to offering luxury living with exceptional care is a vision shared by me.


My Experience:
I have worked in the care industry since 1998 and been a registered manager in different settings supporting people with varied needs since 2004, with a background in working with the elderly and in dementia care.
Before starting at Cinnamon I was the registered manager of a residential home which had received an Outstanding CQC rating twice in a row.


About Me:
I believe that being part of something so special is a true privilege and I relish the opportunity to deliver exceptional person-centred care in a Beautiful Luxury home.


Ruby

Ruby Clark

Job Title: Home Admissions Advisor

What I do
I am absolutely delighted to be a part of the Rivermede team here at Cinnamon Care. As the Home Admissions Adviser, it is a privilege to help families find a perfect solution for their loved ones during the later stages of their life.


My Experience
I have over eight years’ experience working within the care sector, supporting families throughout the journey, from their initial call, through the move-in process, and getting to see them regularly when they visit family within the home. Care homes give people the chance for a relaxed, stress-free and enriched life and it’s lovely to see our new residents settle in, make friends and become happier enjoying what each day’s activities can bring to them.


About Me
I love nature and animals. I live in a cottage and have four dogs that require plenty of attention and exercise. I enjoy short breaks abroad and love to see and create art where possible. My family are all artistic including an illustrator, painter, calligrapher and children’s book writer.


Hanka

Hanka Vlhova

Job Title: Activities Coordinator

Joined: 2019

What I Do: I'm the Activity Co-Ordinator at Rivermede Court and my role is to compose activities and events for our residents that are inductive, enjoyable,
and exciting. I liaise within the local community events within the home and visits to outside events too.
This helps to promote a social network for our residents.
My role includes activity plans based on well being, mental stimulation, physical well -being and of course the most important ingredient fun.


My Experience: I am a qualified hairdresser, however, I have been for the past 20 years working around care for children starting as an au-pair all the way to teaching assistant and cub scout leader. I have been helping out organizing events and fundraising in our local community.


About me: I am family-oriented person, I love spending time with my two lovely children and my partner together we are enjoying adventures trips or just staying home playing board games. In my twenties, I spend 5 years travelling around the world. I love playing board games and I am up for any challenge. My hobbies are cooking, baking, any types of craft, gardening and scouting.


Jose

Jose Oca

Job Title: Head Chef

Joined: 2023

I am the head chef at Rivermede Court and I have been working at Rivermede since October 2023.


I have been working as a chef for over 20 years and have been in the UK living and working as a chef for more than 15 years.


I am Spanish and I am a passionate, confident, and creative chef. I love to create delicious and nutritious menus using fresh seasonal ingredients from the local area.


Manon

Manon James-Mallinger

Job Title: Deputy Manager

Joined: 2021

What I do:
I started work at Rivermede Court last year as a Team Leader and have recently been promoted to Deputy Manager. I am enjoying my new role and all the challenges it brings. I am looking forward to growing the fantastic team at Rivermede Court and in helping to deliver excellent person centred care.


My experience:
Originally from Luxembourg, I came to the UK in 2006 and have worked in the care sector ever since I started as a Care Assistant and I have worked my way up from Carer to Senior Carer to Care Manager. I have worked in different care settings mostly homes that provided nursing care. My passion lies within the care sector and my ambition is to make a positive difference in people‘s lives.


About me:
I have recently gotten married. It only took 14 years but we got there in the end. In my spare time I like to meet with friends, have coffee and watch the world go by. I also enjoy reading a good book.


Rose

Rose Strutt

Job Title: Head Housekeeper

Joined: 2021

My main role is to support my team and provide the highest standards of cleanliness in Rivermede Court for the residents.


I have been Head Housekeeper for 15 years in the care industry and have now come to Cinnamon Care. I feel very privileged to be working with such a professional team.


In my spare time, I enjoy decorating, walking my dogs and spending time with my family, especially my 8 grandchildren.


Sharon

Sharon Smith

Job Title: Administrator

Joined: 2021

I am the administrator for the home and I deal with a variety of tasks including recruitment, HR admin, payroll to name just a few. I also manage and support the reception team. This is my first role in a care setting, but I have had many years of experience in administration roles. I have been working at Rivermede Court for 6 months now and I absolutely love my job. It feels like a privilege to be able to come to work in such beautiful surroundings and to be met by so many smiling faces every morning.