Portobello Place

Chartridge Lane, Chartridge, Chesham HP5 2SH
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9.9 56 Reviews
  • Portobello Place, Chesham
Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.

The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro area for residents to spend time with visiting friends and family, and the Bellingdon Bistro where cuisine of the finest quality is served, it’s easy to see why. Freshly cooked, nutritious food is served every day.

Run by Berkley Care Group, a small care group with a proven track record for high-quality care in the UK, Portobello Place is focused on caring for residents with dignity and respect, with wellbeing at the heart of it all.

The group's skilled, trained staff working for the group are paid above the living wage. And with more staff than the norm, there’s always time for the smaller but just as significant aspects of care, such as having a chat.

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Care Provided by Portobello Place

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Cindy Alland (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Portobello Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,780
    • Self-Funded Residential Dementia Care from £1,779
    • RESPITE Self-Funded Residential Care from £1,930
    • RESPITE Self-Funded Residential Dementia Care from £1,930

  • As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
  • (these prices are only a guideline, please contact Portobello Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Portobello Place Reviews (56)

Total of 56, showing 1-20
9.9

Portobello Place has a Review Score of 9.9 (9.927) out of 10, based on 13 reviews in the last 2 years. Over all time Portobello Place has 56 reviews.

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Review from A D (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.


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Review from Ann H (Private Carer of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content
life with pride and dignity.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for taking the time to share such a heartfelt and glowing review. We're thrilled to hear that you consider Portobello Place the best and that our team's dedication to care, dignity and engagement shines through. It's especially great to know you appreciate the high standards and that we're on the same page about believing good food is an essential part of a person's well-being!


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Review from Stephen M (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova,
was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience at our bistro and that both the food and atmosphere contributed to a pleasant and enjoyable lunch. Our team takes great pride in providing high-quality meals and it means a lot that you found the setting clean, comfortable, and conducive to good conversation. We hope to welcome you again soon!


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Review from M W (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and helpful. A very nice come I cannot fault it.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

Thank you for your great review, we will share your comments with the team at Portobello Place.


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Review from Carl I (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who
are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

We would like to thank you very much for your excellent review based on your mothers respite stay with us recently. We will be delighted to share your wonderful comments to our great team. Thank you very much.


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Review from Louise S (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Private dining.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.

Reply from Jo Swerling, Customer Relations Manager at Portobello Place

Thank you very much for your lovely review based on your recent private dining experience. I will thank both our chef and our maintenance manager who were able to help you. We are very lucky to have such a lovely private dining room in our beautiful home. Please feel free to book the room at any time.


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Review from Charles V (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing
menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for taking the time to leave this wonderful review. We are so happy you and your mother were happy with the customer service and care. We will share your kind words with all our team at Portobello Place, as it is truly a group effort.


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Review from Alison M (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have
my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for entrusting us with the care of your dad, and for taking a moment to recommend us to others. It's been so lovely for us to see him settle in and we're happy that you feel the same. Your kind words are truly appreciated and have been passed on to our team. We pride ourselves in ensuring every individual receives a tailored approach and so I hope you never hesitate to let us know how we can continue to best serve your dad.


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Review from F M (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned
to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for taking the time to write a positive review. As a new home 3 years ago, we appreciate the possible frustrations you would have experienced. But the team are delighted to hear that you have noticed the significant improvement in your father's care. Your father added a very special something to Portobello Place and it's been a delight caring for him.


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Review from Martin P (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Portobello Place for 8 months now; he immediately felt at home right from the start and his overall well-being has improved noticeably during his time here. It ticks so many boxes for him and for us as his family; making new friendships, having regular trips out, along with exercise
classes (Tai Chi and Qigong!) which have all helped to give him plenty to look forward to each week. The food is superb at Portobello and I know that this is another highlight of each day for him; we are able to join him for meals when we visit (we just need to let them know a little bit in advance) and is usually a real treat. There is an overall sense that the staff are wanting to do their very best for residents; there is a friendly, patient, and caring atmosphere between residents and staff; this extends throughout the home from caring staff to management. In short, Dad is extremely happy at Portobello; it's an excellent and well-run place and we are really happy that he's there.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you so much for taking the time to leave us feedback and sharing your father's experience as well as yours. We're glad that our facilities are ticking all the boxes and we truly appreciate your continuous support and trust in us. Your 5-star review has brightened our day and it serves as a constant reminder of why we love what we do!


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Review from Sally T (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has made my mum feel very welcome and comfortable.
I have been made to feel very confident that she has received the best care.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for the review. It was an absolute pleasure caring for your mum, getting to know her and the family during the stay. We're so happy to hear that you were pleased with our facilities and felt confident with the care provided at Portobello Place.


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Review from Fiona H (Respite Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for respite care, I have been able to observe whether I would like to return later as a permanent resident and the answer is yes!
I have watched and listened to the kindness shown by staff to everyone. The infinite patience and the attention to detail, always going the extra mile to help and support
their patients.
Thank you everyone!
Varied and delicious food too/interesting menu.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for the lovely review. It was a pleasure caring and getting to know you during your respite stay. We look forward to welcoming you again!


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Review from L P (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This can only be a snapshot rather than a review as I have only spent three weeks here. On arrival I was immediately made to feel welcome, shown to my accommodation, the bistros, lounges and happy areas being picked out. There are plenty of helpful staff to guide if needed and I was given a copy of
the weekly calendar with all the daily activities. Between events, there is time to spend in the bistros where there is a supply of good quality food and drinks. Time is passing quickly and I am so pleased that I have become a member of Portabello.

Reply from Priya Virdee, Customer Relations Manager at Portobello Place

Thank you for your kind words! We're really pleased to hear you received a warm welcome and that you have plenty of options for activities in our weekly planner. We are honoured that you have chosen Portobello Place and have become a part of our family.


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Review from Muriel P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems to have settled into life at Portobello Place remarkably quickly. My brother and I have both noticed a clear improvement in his well-being after only 3 weeks. He has been warmly welcomed into Portobello, as have we! A highlight of his first week was having Sunday lunch with all his close family.
The wonderful member of staff who looked after us so royally and we could see the absolute delight on Dad’s face to have us all there. We all loved the experience so thank you so much to the manager for arranging it. Big shout out to two other members of staff for a delicious lunch and Dad is clearly thriving from having fantastic home-cooked food, not to mention the odd alcoholic drink in the evening!

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you, Muriel, for the lovely feedback on our home. I am pleased to hear that you and the family enjoyed Dad's first fine dining experience at Portobello Place. I am also glad to hear that Dad has settled well and is enjoying the facilities in our home. All our staff aim to treat not only our residents like royalty but their relatives too. We look forward to hosting you again in the near future.


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Review from Jonathan H (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and support. Pleasant atmosphere, like a cruise ship, rather than a typical " care home" type. Relaxed feel and kindness. Staff seem to genuinely enjoy their work. Food looks ok and must be hard to cater for sensitive and restricted diets, but may benefit from more "comfort food" options
as well as international cuisine. Overall, an excellent experience.

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Review from Peter H (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been staying at Portobello Place. I can see a great improvement in his health. We looked at a lot of homes and Portobello is one of the best. We are so glad Dad is able to stay here.
All the staff without exception are excellent. Food is very good and staff are very friendly.
My
only grumble is after, 5 pm it's difficult to get into the front door with a wait on occasion.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you very much Peter for the wonderful review of our home. We are so pleased to hear that Dad's health has improved since being in our care. It is also lovely that you find our team to be excellent. We are so lucky to have such a wonderful and caring team.


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Review from Anne H (Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here and felt very safe. My health has improved tremendously and I feel ready to go back to my flat and cope with life there on my own. Many thanks.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review of our home. I am glad that you were happy with your care during your stay with us and more importantly, you felt very safe. You are always welcome at Portobello Place even if it is just for a cuppa.


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Review from P S (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Portobello Place as a potential place of convalescence for my 92-year-old mother following her month-long stay in hospital. My mother immediately decided she wished to become a permanent resident, and it’s easy to see why a decision I heartily endorsed and actioned on her behalf. At every stage
of my dealings with the home, I have been impressed with the very high standards of professionalism, care, the individuality of attention, as well as the environment and amenities. Not only has my mother appreciated the warmth of welcome and care as she makes this significant transition from independent living to residential life, but so have I. As her only daughter and living alone myself, I have nobody with whom to share the practical and emotional impacts of this significant change, and I too, have received empathetic and valuable guidance and personal support. This is one leap of literal faith neither of us shall regret. Thank you!

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the wonderful review, Pippa. It is an absolute pleasure to have mum in our care. I am pleased to see that mum has settled well in our home. We will continue to ensure that mum is supported with her care needs.


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Review from Nicky R (Respite Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a lovely couple of weeks being cared for and made many new friends. The place is like a 5 star hotel so doesn’t feel like a care home at all. The staff are friendly and helpful and the rooms airy and comfortable.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review of Portobello Place. We are glad to hear that mum enjoyed her stay with us. Our doors are always open should mum need to come back.


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Review from Cindy F (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Portobello Place a couple of months ago she has settled in well. The room and all facilities are lovely and the staff are welcoming and inclusive even to me when I visit Mum.
It is so lovely, me and the husband think we'll move in when we get too old to live at home.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review of Portobello Place. It is great to hear that mum has settled well in the home. Our team are loving and welcoming and when the time is right, we look forward to welcoming you both.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Portobello Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Portobello Place is calculated as follows: ( (140 Excellents x 5) + (11 Goods x 4) ) ÷ 151 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portobello Place is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

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Cindy Alland

Job Title: General Manager

Joined: 2024

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!


Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.


I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.


I love to travel, spend time with my family, and am a keen gardener.


My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.


I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.


Richard

Richard Manzano

Job Title: Head Chef

Joined: 2019

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.


Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.


Simba

Simba Murebwa

Job Title: Home Administrator

Joined: 2022

Simba is dedicated to providing efficient and confidential administration service for our Home.


She is known to go above and beyond for residents and enjoys adrenaline adventures such as skydiving.


Priya

Priya Virdee

Job Title: Customer Relations Manager

Joined: 2023

Your dedicated Customer Relations Manager is Priya Virdee. Priya will be our first point of contact when making an enquiry for care at Portobello Place and is responsible for ensuring the transition of your loved one, into our home is as smooth as possible. Priya has previously worked as a CRM in the social care sector and takes a great deal of care in getting to know each resident and their family.


Viktoria

Viktoria Shevchuk

Job Title: Activities Co-ordinator

Joined: 2022

Viktoria is an abstract artist from Ukraine and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.


Frequently Asked Questions about Portobello Place

What types of Care is Portobello Place registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Portobello Place provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Portobello Place have?

There are 61 Single Rooms.

What are the Facilities & Services at Portobello Place?

Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portobello Place to the centre of Chesham?

1.4 mile(s) as the crow flies, distance by road may be significantly further.