Portobello Place

Chartridge Lane, Chartridge, Chesham HP5 2SH
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9.9 56 Reviews
  • Portobello Place, Chesham
Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.

The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro area for residents to spend time with visiting friends and family, and the Bellingdon Bistro where cuisine of the finest quality is served, it’s easy to see why. Freshly cooked, nutritious food is served every day.

Run by Berkley Care Group, a small care group with a proven track record for high-quality care in the UK, Portobello Place is focused on caring for residents with dignity and respect, with wellbeing at the heart of it all.

The group's skilled, trained staff working for the group are paid above the living wage. And with more staff than the norm, there’s always time for the smaller but just as significant aspects of care, such as having a chat.

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Care Provided by Portobello Place

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Cindy Alland (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Portobello Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,780
    • Self-Funded Residential Dementia Care from £1,779
    • RESPITE Self-Funded Residential Care from £1,930
    • RESPITE Self-Funded Residential Dementia Care from £1,930

  • As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
  • (these prices are only a guideline, please contact Portobello Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Portobello Place Reviews (56)

Total of 56, showing 21-40
9.9

Portobello Place has a Review Score of 9.9 (9.927) out of 10, based on 13 reviews in the last 2 years. Over all time Portobello Place has 56 reviews.

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Review from Keith R (Respite Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had an operation, I arrived two days after my wife was admitted, being her carer I would not be able to attend to her needs. So I chose this delightful home. I had five weeks respite and the home looked after myself and my wife so well that on myself departing and because of my wife's condition
which was deteriorating. I made the decision to retain her in the home based on what I saw around me while I was being cared for.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review. It was a pleasure to have had both of you in our care. Our doors are always open should you need to come back.


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Review from L C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Portobello Place for respite last year and we loved the care and attention she received.
She has now moved in permanently and even after 24 hours has settled in extremely well. It feels like coming home! The management, administration and all the staff have been so helpful and attentive
to our needs.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you so much for the lovely review of our home. It is lovely to know that mum has settled in well, and so heart-warming to know that you are happy with all that we do to support and care for Mum.


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Review from Y H (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy for the whole time she has been at the care home. The staff always go that extra mile and are very attentive and caring. The activities on a regular basis are well arranged and inclusive. All of the activities that are organised for special events are brilliant. The rooms
are comfortable and well furnished. My mum has everything she needs in her room. It is safe, clean, well managed and a nice place for all.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the lovely review of our home. We are pleased to hear that mum is happy under our care and that you find our team very attentive and caring. We are so fortunate to have a wonderful team at Portobello Place.


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Review from H S (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy and pleased with everything about Portobello Place. The staff are very helpful towards residents and visitors. We don't have any concerns over the welfare of my dad and stepmother.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for the wonderful review of Portobello Place. We are glad to hear that you are pleased with everything about our beautiful home. We appreciate your feedback.


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Review from Janice G (Daughter-in-law of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent place to live in your later years. I have only ever experienced a friendly, welcoming and caring environment, My mother-in-law is very well cared for in all ways. There is so much fun and positivity from the staff whilst caring intently for every person there. All her needs are taken
care of and she is very happy! As a family, you can't find better peace of mind.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you Janice for the wonderful review of our home. This means a lot to the team. We pride ourselves on ensuring that Portobello Place is a home away from home for our residents and their loved ones.


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Review from Martin A (Husband of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good. The staff are, in the main, very friendly but I did not like today being told to pull my mask up when sitting in my wife's room. I was told sharply and it is not required when in a client's bedroom.
With the one exception, the staff are very good although some of the English
has a lot to be perfected. This confuses my wife. The alarm bells are a problem. It takes ages for the staff to turn them off.
Why do I often find my wife's fruit bowl empty? I was told it would be refilled every day.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for your feedback. We are happy to hear that you find our care home to be very good. We are also pleased that we were able to address the concerns raised in this review during our recent care plan review meeting. We appreciate your feedback.


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Review from Lynn B (Daughter-in-law of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely helpful, courteous and kind. They care for the residents impeccably and as a result, my mother-in-law has improved in both her medical and mental wellbeing. There is ample opportunity to take part in many activities and enjoys the friendly atmosphere. She is extremely happy
here. Guests are always made to feel welcome and it is the best decision we've ever made to move her here. My mother-in-law very much likes the food on offer and always looks forward to meal times.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you so much for your lovely review of our service. We are extremely pleased to hear that your mother-in-law has improved in her general well-being whilst in our care. We will continue to provide the highest standard of care to her.


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Review from Stephen L (Son of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mother at lunchtime. Arrived at 12.05 and was invited up to the bistro to await my mother's arrival. Upon her arrival, we proceeded to a table to be served lunch. The lunch was excellent with a varied choice of meals, and the staff were very considerate and helpful. Made the visit to my mother
an enjoyable experience.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you so much for your wonderful review. We are pleased to hear that you are happy with our catering service. As a luxury care provider, we pride ourselves on providing an exceptional dining experience, as well as outstanding care, not only for our residents but their loved ones too.


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Review from R M (Friend of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment in which to visit a resident.
My commentary is in areas relevant to experience.

Reply from Catherine Emekwuo, General Manager at Portobello Place

Thank you for your positive feedback about Portobello Place. We are delighted that you find our home welcoming and pleasant during your visit. We look forward to welcoming you again.


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Review from Susan C (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with all the staff members who genuinely care with compassion and tenderness. The customer liaison manager helped us greatly with all the details and emotions factored around moving my mother into full-time residential care. The team give 100 percent support and are a pleasure
to deal with.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for your comments. The team at Portobello Place are truly amazing and I will be sure to pass this on.


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Review from Nicola G (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Portabello Place. Mum moved in a few months ago and received such a caring welcome and the staff went out of their way to make sure she had what suited her as an individual - helping us to choose the right room, the right furniture, timing of her arrival etc. Despite Covid restrictions
we as a family were made as welcome as restrictions would allow. This week we were delighted that the home laid on a birthday tea for dad when he visited - 'its not just about the resident, it is about care for the whole family' they said! Thank you so much!

Reply from Carey Burden, Sales at Portobello Place

Thank you for the lovely review - it's incredibly heartwarming to read your comments - I will pass these onto the team.


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Review from Anne H (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Portobello Place in April 2021. She was apprehensive about the move, giving up independent living and adapting to a new way of life. Settling in was gradual and the team really helped with adjustment challenges. Mum has a great rapport with the staff, is very happy with how she is cared
for and if there’s anything she doesn’t like she says so, and the team are unwaveringly respectful of her views.


In October after a major operation, she lost total confidence in the ability to walk and had a high level of dependency on the carers. The team at Portobello Place were absolutely brilliant. They tended to her physical recuperation but were just as focused on getting her ‘old self’ back. They were individually attentive and found lots of different ways to engage and support her. She has got back her spirit and determination thanks to their care and thoughtfulness.


The whole team at Portobello Place are fabulous, they operate as a team for the good of residents. Thank you!


Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the lovely review. It's so heartwarming to know that you are happy with all that we do to support and care for Mum. I will share your kind words with the team.


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Review from Martin S (Son of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (89 years old) stayed at Portobello Place for 4 weeks for respite care following a hip replacement. She's a very independent lady and was nervous about being looked after. She was nicely surprised! All the staff cared for her in this wonderful place. She says that they treated her more like
a "guest" and a "friend" than a "patient" or "resident". The food was five stars. Adventurous and varied (each of her 4 weeks had a different menu every day).


The facilities were great too. Her room, lovely lounges, social activities, hairdressing, transport to hospital for follow up appointments - everything. All this has given her a huge boost to her recovery. She had been through a horrible time last year with that hip. She felt pampered and valued.


Well done all of you at Portobello Place and thanks!


Reply from Carey Burden, Sales at Portobello Place

Thank you so much for your wonderful review. It was an absolute pleasure meeting and taking care of mum.


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Review from Gráinne G (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just spent two months at Portobello Place and received excellent respite care. The staff are outstanding and she had the best Christmas ever! The facilities, activities and food are second to none!


Portobello truly is a beautiful place and Mum was sad to leave her new friends (staff and residents)

behind. I would thoroughly recommend this luxurious care home and I know where I'm going if I ever need looking after!

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the review. Your Mum is one special lady and we miss her dearly.


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Review from H W (Granddaughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother stayed at Portobello Place for 3 weeks of respite care and I cannot recommend it enough. All of the staff I met during her stay were wonderful - caring, respectful and very friendly. Nothing was too much trouble. All of the facilities are incredible, very modern and really well thought.
My Grandmother’s room was lovely and overlooked the beautiful courtyard. She had a wonderful stay - thank you to the team who took such great care of her!

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the review - it was a pleasure to be able to help and ease the stress for Mum.


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Review from Sara E (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Portobello Place with my dad today to look at it for respite care for him. The facilities are amazing and the staff were so friendly and welcoming, nothing was too much trouble and they went out of their way to give my dad the time and information he needed. Everyone we met had a smile on
their faces.

Reply from Carey Burden, Sales at Portobello Place

It was a pleasure meeting your dad yesterday and we look forward to welcoming him here in the next couple of weeks.


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Review from Gary C (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiancé and I contacted Portobello Place when searching for suitable end-of-life care for my mum who sadly had acute myeloid leukaemia and Alzheimer's. From the initial inquiry call with them to the final days of my mum's life, the customer service and care standard given to my mum has been faultless.
All of the team went over and above their jobs during a very stressful and sad time in our lives, showing warmth and compassion when helping to deliver the level of care we would have wanted to give our mum at home in the final few weeks of her life. We couldn't recommend Portobello Place highly enough for all of the support they have shown our family.

Reply from Alina Verescu, General Manager at Portobello Place

Thank you very much for your lovely review. It was a privilege to look after your mother during such sensitive times. We will pass your lovely feedback onto the staff team.


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Review from Annabelle P (Granddaughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portobello Place has been fantastic with the care of my Nan. She might not be the easiest resident but have been fantastic with her, and continue to help her through rehab and activities. My Nan enjoys the company of the other residents and continues to tell me how amazing the food is. Even through
COVID, we were able to safely meet up with her outside, which has been lovely. Everyone one of the staff members are so friendly and can’t do enough for us and her. I can rest easy at night knowing my Nan is in the best care and enjoys being there. Thank you to all the staff at Portobello Place, really can’t thank you enough.

Reply from Alina Verescu, General Manager at Portobello Place

Thank you for your lovely feedback! We are very pleased to hear that Nan has a great time at Portobello Place! We ensure that we are going above and beyond to offer our residents a wonderful experience.


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Review from Sarah C (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a very comfortable four weeks residing at Portobello Place for some respite prior to an operation. Her initial worries and concerns soon dissipated after meeting all the kind, caring and concerned staff from the lovely ladies who cleaned her room through to the professional and discreet
carers and the genuinely interested managers. Everyone treated her as an individual with her own specific requirements. She soon felt totally at home and although encouraged to join in with activities, she, unfortunately, didn't feel well for much of the time but was never pressured into anything, instead treated with care and understanding. She was fortunate to have a lovely room opening onto the courtyard where our family were able to visit her daily. I wouldn't hesitate to recommend Portobello Place as a permanent home or for respite for your loved ones.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for your kind words - I'm so pleased you were happy with the care and support given to Mum and the family whilst she stayed with us


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Review from Sue A (Daughter-in-law of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law came to Portobello Place from hospital where he was recovering from a broken pelvis. He was quite confused and anxious in hospital, but was much better at Portobello Place and settled well.
He said himself that the carers looked after him really well and he had no complaints about
the carers at all. I think for a relative that is the most important thing to hear.
He particularly enjoyed the exercise programme put together for him and he really liked the gym. I have no doubt this helped in his rehab and permitted him to return to his own apartment.
I think that in normal non-Covid times he would have really enjoyed all the activities. He did get a bit frustrated with the Covid safe visiting arrangements, but often mentioned the lovely garden and we had some good visits there.
Thank you Portobello Place for all you did for him and we will certainly recommend you.

Reply from Carey Burden, Sales at Portobello Place

Thank you for the lovely review. So pleased that your father-in-law enjoyed his respite stay with us and that we helped in terms of his rehabilitation back to his home.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Portobello Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Portobello Place is calculated as follows: ( (140 Excellents x 5) + (11 Goods x 4) ) ÷ 151 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portobello Place is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

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Cindy Alland

Job Title: General Manager

Joined: 2024

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!


Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.


I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.


I love to travel, spend time with my family, and am a keen gardener.


My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.


I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.


Richard

Richard Manzano

Job Title: Head Chef

Joined: 2019

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.


Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.


Simba

Simba Murebwa

Job Title: Home Administrator

Joined: 2022

Simba is dedicated to providing efficient and confidential administration service for our Home.


She is known to go above and beyond for residents and enjoys adrenaline adventures such as skydiving.


Priya

Priya Virdee

Job Title: Customer Relations Manager

Joined: 2023

Your dedicated Customer Relations Manager is Priya Virdee. Priya will be our first point of contact when making an enquiry for care at Portobello Place and is responsible for ensuring the transition of your loved one, into our home is as smooth as possible. Priya has previously worked as a CRM in the social care sector and takes a great deal of care in getting to know each resident and their family.


Viktoria

Viktoria Shevchuk

Job Title: Activities Co-ordinator

Joined: 2022

Viktoria is an abstract artist from Ukraine and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.