Portobello Place

Chartridge Lane, Chartridge, Chesham HP5 2SH
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9.9 56 Reviews
  • Portobello Place, Chesham
Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.

The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro area for residents to spend time with visiting friends and family, and the Bellingdon Bistro where cuisine of the finest quality is served, it’s easy to see why. Freshly cooked, nutritious food is served every day.

Run by Berkley Care Group, a small care group with a proven track record for high-quality care in the UK, Portobello Place is focused on caring for residents with dignity and respect, with wellbeing at the heart of it all.

The group's skilled, trained staff working for the group are paid above the living wage. And with more staff than the norm, there’s always time for the smaller but just as significant aspects of care, such as having a chat.

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Care Provided by Portobello Place

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Cindy Alland (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Portobello Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,780
    • Self-Funded Residential Dementia Care from £1,779
    • RESPITE Self-Funded Residential Care from £1,930
    • RESPITE Self-Funded Residential Dementia Care from £1,930

  • As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
  • (these prices are only a guideline, please contact Portobello Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Portobello Place Reviews (56)

Total of 56, showing 41-56
9.9

Portobello Place has a Review Score of 9.9 (9.927) out of 10, based on 13 reviews in the last 2 years. Over all time Portobello Place has 56 reviews.

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Review from N H (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came from their own home for 3 weeks of respite care. Portobello Place were able to accommodate them at very short notice due to the original respite care home being unable to have them.
The care and attention they received was excellent and they soon settled into the routine. The staff
really seemed to care about my parents and nothing seemed too much to ask. Although my visits were limited due to Covid restrictions, the weather was nice and we had some nice times outside in a courtyard area.
Since their great experience at Portobello, they have subsequently moved into one of their sister Berkley Care Group homes.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the lovely review. I am so pleased that based on their experience with us they have chosen to stay within the Berkley Care Group family closer to their loved ones.


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Review from Tony L (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was living in a retirement flat on the South Coast when Covid-19 hit, so she was isolated and became very inactive, without a formal routine to follow. Early in 2021 she suffered 2 strokes and a number of falls. We chose to move her closer to family members in May 2021, and after considerable research
decided upon Portobello Place.
Mum's transformation is miraculous. She is now back to smiling, starting conversations and has realised that she needs to sort of care and attention that Portobello Place provides, she even pops up on the Portobello Place social media page from time to time!
It isn't cheap but the standard of care and the friendliness of the staff, confirms that the decision we made was definitely the right one.

Reply from Carey Burden, Sales at Portobello Place

Thank you for the lovely review - it's wonderful how settled and happy Mum is.


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Review from Wayne K (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently a resident of Portobello Place, it was a difficult time for her, myself and my family following her diagnosis, however, the team at Portobello Place are truly outstanding! They cared so well for my mum and made her feel so comfortable and happy in her last few months. They also made
the family and friends feel so welcome and comfortable during our visits there. Knowing my mum was so well cared for and looked after brings me so much comfort and I will always be grateful to the team for that.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the review, our team strives every day to go above and beyond for all of our residents and it makes our job so worthwhile when we hear such positive views.


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Review from Alan H (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Portobello Place on respite after an unexpected fall. Their professional response to our urgent request for respite was exceptional, and she was treated with great kindness at a difficult time. For 6 months she has been cared for with thoughtfulness and affection and has now decided
to make her stay permanent as she is so happy! It is a wonderfully friendly environment, where residents are encouraged to both relax and pursue many different and interesting activities according to their wishes. The rooms, facilities and gardens make for a lovely environment and food is of top-quality restaurant standard. We will always be so grateful to the staff for their care and kindness, and we can't praise enough the ongoing communication with relatives, giving us confidence that mum’s ongoing needs are constantly evaluated to ensure that her care remains at a high standard. I have no hesitation in recommending Portobello Place for top quality respite or residential care.

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Review from Dolores D (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into hospital due to having a fall, she suffers with dementia and we can no longer give her the care she requires, it is a very anxious time for the family. I can not thank Portobello staff enough for the care and kindness they have shown towards her and the family, mum does not hear very well
therefore a telephone call is not an option. However, with the help from the staff, I have been able to FaceTime mum most days, this has been very reassuring to know she is happy and well. Portobello is a lovely care home with excellent food, catering for all needs, very well kept, excellent gardens, but most important of all the kind and caring staff. Thank you.

Reply from Carey Burden, Administrator at Portobello Place

Thank you so much for the review. When loved ones move into a care home it can be an extremely anxious time for all concerned, and we are very proud of our team going above and beyond daily to ensure each and every person who lives at Portobello Place is happy and well cared for.


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Review from Kate K (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portabello has been nothing but amazing with our mum. It's been a difficult time for mum and the family following mums diagnosis, but the team have made this so much easier to deal with by knowing that mum is safe, cared for at such a high level, treated and respected as an individual and made to feel
so welcomed and part of the portabello family. We have never seen mum as happy as she is now! The food is incredible, the staff communicates with mum and us whenever and whatever the need. Everyone is accommodating and understanding of person-centred care. Mum has been involved in many activities and it's amazing to see her so happy and cared for. You really are doing an amazing job... you are all heroes! Exceptional service and highly recommend.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your review of the care we provide for Mum. It is lovely to see her so happy! Your comments mean we can all go home knowing we have made a difference.


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Review from Sandra W (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Portobello Place for a few weeks respite, the care he received there was outstanding. The staff are very helpful and friendly and they couldn’t do enough for my dad (who didn’t want to leave). The food was excellent. This is by far the best care home for miles. I would definitely recommend
Portobello Place to anyone.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your comments, Sandra. We are so pleased that you and your Dad found the care and support here at Portobello Place second to none. We loved having him here.


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Review from Alistair F (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffered a stroke in November 2019 and my dad passed away from Covid-19 in May 2020. My parents lived overseas and I had to repatriate my mum at short notice. Portobello Place were amazing in providing short term respite care while I found my mum an apartment nearby. Their standards are very
high in all areas. The staff are cheery and professional. They genuinely care about their residents and they provide high-quality rooms and facilities.
It's worth mentioning that this was right in the middle of lockdown and they were able to accommodate my mum on an outside wing with a garden where we could visit her and speak to her through the fence to help her not feel cut off during her stay with all of the restrictions in place.
I highly recommend Portobello Place to families who are looking for high quality yet affordable care for their relatives.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your kind words of appreciation. It was an absolute pleasure meeting your Mum and helping to guide her on the road to recovery.


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Review from Shirley B (Respite Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my Father today 17th July 2020 at the beautiful Portobello Place. What a fantastic setup, with lovely individual patio areas for the residents to sit out and enjoy. Dad is being looked after by very caring staff who are doing a fantastic job, all who are lovely ladies/gents who
make time to update you on how dad is getting on. This is a great comfort to myself and my sisters and certainly takes away any stress from our busy lives.
All staff from administrators to carers do a fantastic job.
I would certainly recommend Portobello Place to any family looking for permanent or respite care.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review, thank you very much, from everyone at Portobello Place :)


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Review from Karen P (Respite Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first drove up, we thought what a beautiful home. The careers were very kind and lovely. We had booked a visit to see my mum in respite, and they looked after us very well. Would definitely recommend this home.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review Karen, thank you very much, from everyone at Portobello Place.


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Review from Kelly E (Ex Family Member) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home, the staff are very caring and they spend valuable time with the residents, which is fantastic, as it can be daunting for the residents being away from there main home life. Well done team, keep up the great work.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review Kelly, thank you very much, from everyone at Portobello Place.


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Review from Sarah (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home straight from hospital initially as respite care but has decided to stay. From the staff who took care of him while he was in isolation to another staff member who is always there when we have a socially distant visit, the staff have been warm, welcoming and caring. He
enjoys his art lessons and we look forward to sampling some of the delicious-sounding food when we can meet him inside.

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Review from Roger T (Son of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the excellent accommodation and care my mother has received at Portobello Place especially given difficult conditions over the past three months. She has had her own small flat in sheltered housing for the past ten years but earlier this year it was clear that the responsibilities
of doing everything for herself was becoming too much at age 91. The welcome she has received at Portobello has been fantastic and the quality of care from the excellent staff has reassured me that moving to the home was the correct decision. The space and cleanliness of the accommodation are first class, her meals are varied, nutritional and always good quality. She enjoys all sorts of activities - games/exercises/just chatting with the other residents and, although due to the virus she can't leave the premises, she enjoys walking in the garden and sitting in the open air. I have no hesitation in recommending this care home where I know my mother is being expertly looked after.

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Review from Alan (Son-in-law of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Portobello Place at the beginning of the Government lockdown, in a respite capacity. It was a big decision for her and not taken lightly. We are all so impressed with the staff team, the management and the whole home. They have given the most fabulous care and support to
their residents whilst keeping us updated and informed all the time. We have been able to have web chats as often as we want, so my mum-in-law is still seeing us all. The restaurant standard food is amazing, and we get photos of what she is enjoying daily - so jealous! The activities that she has been enjoying are brilliant from daily exercise, cinema films, walks in the grounds, baking, carpet bowls, singing, even online art lessons.
I would like to say a huge thank you to Portobello Place for all you have done and continue to deliver. Mum-in-law has decided that she wants to become a permanent resident now, which I think speaks volumes from someone who is living there and receiving the care.

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Review from Emma (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the level of care, food, entertainment, and accommodation that Portobello Place offers. My mum went into Portobello place as respite care when her health deteriorated quickly in February. We were very concerned that she would be unhappy and desperate to come home at the earliest
possibility. She has surprised us all with how quickly she has settled and along with her health improving, she also seems happier than she has been in some time. COVID 19 has meant she has stayed longer than we first anticipated but my brother and I are comforted by how well she is getting on. The staff is warm, kind, and professional and she is well entertained all day. We believe it would be a very different picture for her quality of life to be back at home.
Worthy of separate mention is the amazing food! We were lucky enough to join Mum for a few meals pre-lockdown and now we get a daily update on what delicious meals she is having we are very envious.

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Review from Hilary R (Friend of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly friend came into Portobello Place at the end of February for a short period of respite care. In mid-March, virus restrictions were introduced, so she has had to stay under the government's lockdown regulations.
We cannot praise the staff and facilities at Portobello Place highly enough.
Our friend has received excellent care from the wonderful, friendly staff, and we are confident that she has been in a safe, caring environment from the beginning, and this has continued during the recent crisis. Nothing is too much trouble.
Facilities at Portobello Place are second to none.
Accommodation in large luxurious rooms all with ensuite, in house facilities e.g. hairdressing salon, activity rooms, gym, private dining facilities for residents' use, lounges on each floor and a spacious bar bistro area in which to relax; giving the feel of a 5-star hotel with care - including outstanding restaurant standard food and even a small cinema.
A very happy atmosphere with always something of interest and to do.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Portobello Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Portobello Place is calculated as follows: ( (140 Excellents x 5) + (11 Goods x 4) ) ÷ 151 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portobello Place is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Mid-size Care Home Groups 2025

Recipient: Berkley Care Group

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Berkley Care Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Berkley Care Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (5)

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Cindy Alland

Job Title: General Manager

Joined: 2024

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!


Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.


I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.


I love to travel, spend time with my family, and am a keen gardener.


My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.


I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.


Richard

Richard Manzano

Job Title: Head Chef

Joined: 2019

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.


Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.


Simba

Simba Murebwa

Job Title: Home Administrator

Joined: 2022

Simba is dedicated to providing efficient and confidential administration service for our Home.


She is known to go above and beyond for residents and enjoys adrenaline adventures such as skydiving.


Priya

Priya Virdee

Job Title: Customer Relations Manager

Joined: 2023

Your dedicated Customer Relations Manager is Priya Virdee. Priya will be our first point of contact when making an enquiry for care at Portobello Place and is responsible for ensuring the transition of your loved one, into our home is as smooth as possible. Priya has previously worked as a CRM in the social care sector and takes a great deal of care in getting to know each resident and their family.


Viktoria

Viktoria Shevchuk

Job Title: Activities Co-ordinator

Joined: 2022

Viktoria is an abstract artist from Ukraine and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.