Pendle Brook Care Home

2 Haworth Street, Oswaldtwistle, Accrington BB5 3EA
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9.1 21 Reviews
  • Pendle Brook Care Home, Accrington
Pendle Brook is a five-star residential and dementia care home based in the small town of Oswaldtwistle on the border of Accrington in Lancashire.

Pendle Brook is a family-owned luxury care home established in 2019. Management prides itself on providing exceptional accommodation and expert care for people aged 65 and over in a homely community setting.

The home has been specifically designed to minimise residents' stress and confusion often associated with dementia.

There are 50 ensuite bedrooms, three lounges and four quiet rooms.

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Care Provided by Pendle Brook Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Gough (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Pendle Brook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
  • (these prices are only a guideline, please contact Pendle Brook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pendle Brook doesn't have set visiting times – the home is always open to visitors. Friends and family are welcome to pop in at any time to see loved ones in rooms, lounges, and other communal areas. Residents have the right to decide who they see and when, and are also free to get up and go to bed when it suits them.


  • Parking

  • Parking available onsite.


Pendle Brook Care Home Reviews (21)

Total of 21, showing 1-20
9.1

Pendle Brook Care Home has a Review Score of 9.1 (9.064) out of 10, based on 12 reviews in the last 2 years. Over all time Pendle Brook Care Home has 21 reviews.

Overall Experience

  • 18
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21
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9

Review from A B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had to write this review my mother came to Pendle Brook (25/11/24), it has been marvelous the care is second to none, the feeling of nothing is too much trouble, I know and now feel settled and not worried as my mum is safe and truly cared for. On an occasion last week Sunday, my husband and
I saw a care member of staff taking a tray of crisps, biscuits into the lounge area for residents, how lovely treats in an afternoon watching television. Just like we do at home, the activities every week, marvelous, the social media page, brilliant, please pass this to the bosses. Thank you.

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Review from Jude C (Regular Volunteer) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering on a weekly basis at Pendle Brook Care Home on a Tuesday since mid November 2024, and it is now my favourite day of the week!
It really is 5* in every capacity, staff, service users, the care, compassion, communication, cleanliness, activities, outings, food and hospitality,
are just exceptional in every way.
I am always made to feel very welcome and the integration with the residents is second to none.
Love this place!

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Review from E F (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a newish resident, my mum has struggled with the change having been so independent all of her life. Mum's feelings of having lost her independence are difficult to deal with and although the carers do their very best, Mum can be challenging like most dementia patients in their 90th years I'm sure.
The staff are lovely although there seems to have been a high turn over over the last 8/9 months which isn't helpful. The quality of care and kindness from all staff is truly appreciated. Mum's needs have been continually assessed and her care plan tweaked accordingly to make it right for her and us. Staff have been incredibly supportive of me as a daughter. Truly grateful. Thank you.

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Review from Thomas I (Husband of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this care home which has very bright & modern rooms & food and very good staff, also very good. The dementia cafe & entertainment are excellent. Her items sometimes get lost but that seems to be the case with most care homes.

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Review from James M (Husband of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife was in for about 7 weeks before having to be taken to Hospital. The overall impression is of a lack of staff, and that it's being run for profit, not necessarily for the benefit of residents. Security is not helped by the fact of leaving rooms open, with residents prone to rambling, and she
lost several items, particularly glasses and dentures, within days, and it continued. There never seemed enough staff, mostly reactive, with one appalling incident of neglect, for which fulsome apologies were given and accepted. Most of all, management is remote from the action, making it very difficult to properly operate, as is acknowledged. A Care Home should be caring and proactive, not give an impersonal impression. The good staff are unfortunately let down by the poorer. I have been caring full-time for my wife who, as an ex-private nursing Home Matron, would have been appalled at some of the activity.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you for sharing your feedback. We're deeply sorry for the challenges your loved one faced during their stay. We're taking your concerns seriously and are committed to making improvements. Our primary concern is the health and well-being of those we care for and we always strive to do better, we will continue to educate our staff to ensure the safety of those staying with us in the future.


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Review from S T (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mother in law left in room unwashed not dressed at 2pm. Never anything going on for entertainment don’t even put tv on for her. Furnishings getting tatty. Mums sheets dirty full of stains. No regular staff who can say how she is doing and most have poor language skills. Seems to be the dementia floor
worst as other floors have better reviews. Never liked this home, no friendly atmosphere residents just seem to be left. we would move her but her daughter has picked this home.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

I'm sorry to hear about your experience at our home. It deeply concerns us to hear that there were issues as we take cleanliness and hygiene very seriously. Our housekeeping team will be alerted to address this issue immediately. Regarding entertainment options, we strive to offer a variety of activities to engage and uplift our residents. We apologize if this was not adequately provided during your visit. We apologize for your disappointing experience and appreciate your feedback.


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Review from Morgan K (Granddaughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan came to Pendle Brook in October 2023. We were very welcomed and Nan settled in very well. She is happy and content.
Staff are very friendly and caring towards the service users and family. As a family, we love that there are different activities every day and trips out.
Nan has had an amazing
quality of life since living here and we are really appreciative of all the care and support you give.

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Review from Joyce S (Sister of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere. Happy residents are always clean and tidy. Entertainment is second to none always something going on. Visitors are always made welcome. Easy location with parking. Easy access is always open, excellent.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you so much for your kind words, we're thrilled to hear Pendle Brook has been such a great experience for you!


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Review from A J (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a permanent resident at Pendle Brook, she has been there since November 23, and the change in her has been amazing, every member of staff is so professional and very friendly and I know that my mum is being looked after. The care home keeps me up to date with everything regarding
my mum or any concerns, her room is bright and clean and my mum is so happy there. I can't thank them enough for taking great care of her, they are all amazing. I've even got to know some of the residents there myself and it's so nice to see everyone each time I go and visit my mum. What an amazing care home. Thank you so much to every member of staff who works there.

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Review from T R (Granddaughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has dementia and has settled in well, the rooms and communal areas are lovely and they have the option of being with the group or getting some quiet time in the 2 quiet lounges. The staff are very helpful and I can pop in at any time apart from meal times. Would recommend this care home.

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Review from M M (Friend of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home, wonderful staff who make you feel so at home. The home is spotlessly clean and the food is a good standard. It is a large home but feels really homely. I would recommend the home to anyone, the manager is lovely and the staff on the bottom floor are outstanding, nothing is
too much trouble for them.

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Review from M P (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beautiful home which is meant to offer a 5-star care package, unfortunately, this is not the case. From the day my father was taken to this home, I had to ask and question the staff about his care, even the most basic care. Usually, a care home is supposed to provide families with reassurance that their
loved ones are not in safe hands, but this was never the case for our family. I would most definitely not recommend this care home at all. My father did not even get the most basic care (we had to ask for him to be cleaned, we had to provide his own incontinence pads because assessments were not done, we had to ask staff to help feed him as he had lost so much weight, we had to ask for supplement drinks, we asked for a doctor to be phoned to come to the home for 5 days, this never happened. Every day was a heartbreaking battle, even when the senior staff were asked if they could meet his needs. This is not a 5-star care home. Please don't leave your loved ones here.

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Review from Barbara L (Day Care) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attend the dementia cafe on a Tuesday. It's a lovely facility provided by the care home and we look forward to attending each week. Lovely staff, they are kind, friendly and helpful. very clean, hygienic and excellent activities.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

We're so happy you're enjoying our weekly dementia cafe! It's a great event that we're excited to be hosting.


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Review from Graham B (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently been able to visit my 98-year-old mother on a weekly visit. Always greeted with a smile and chat. All staff are welcoming, friendly and helpful. Despite PPE, it's always a pleasure to visit. I would certainly recommend the home if asked to.

Reply from Leanne Gorton, Registered Manager at Pendle Brook Care Home

Thank you for your lovely review. Your mum is a pleasure to support and we always look forward to your visits.


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Review from Geoffrey B (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When phoning to speak to Mum, whoever answers the phone is always courteous and very friendly, nothing seems too much trouble. Even Mum says that the carers are really nice and friendly, and believe me, Mum can be very awkward. When visiting Mum now, we have to be tested every time for Covid which can
be a bit of a bind, but the staff are fantastic and very friendly so it does not seem so much of a chore really. Really good to talk to.

Reply from Robin Nkomo, Marketing and PR Executive at Pendle Brook Care Home

Thank you for your feedback and review. It's lovely to hear you and your mum are happy with your experience at our home.


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Review from Janice A (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On 1st impression of going into Pendle Brook, it is a very beautifully decorated home and you are greeted by very happy and helpful staff. Mum's bedroom and ensuite is very well fitted out and beautifully decorated. There is plenty of room for the residents to move around and different rooms to sit
and have a chat, watch TV or have some quiet time. The activity co-ordinator keeps the residents busy part of the day, if they want and always updates the 'Facebook" page about what they are doing, so we are well informed during this awful crisis we find ourselves in at this moment. All the staff and the carers look after mum very well with patience, understanding and encouragement. This is truly a five star home. Thanks to all of you.

Reply from Leanne Gorton, Registered Manager at Pendle Brook Care Home

Thank you so much for your amazing feedback. We are thrilled that you are so happy with Pendle Brook and that you feel well informed during this time of such uncertainty.


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Review from Linda A (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent by all staff. Lovely gardens. My mum's room is of a high standard. Excellent food. Nice gardens. They have all sorts of activities for the residents to join in.

Reply from Leanne Gorton, Manager at Pendle Brook Care Home

Thank you for your lovely review. We are so happy that you are pleased with the care and facilities here at Pendle Brook. It is an absolute pleasure to be around and care for your mum.


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Review from C L (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the gold standard on which other places should be modelled. It is a bright, cheerful and friendly home. It does not feel overly formal and has a lovely atmosphere. Staff are friendly and helpful. Book me in!

Reply from Leanne Gorton, Manager at Pendle Brook Care Home

Thank you for your lovely review. We are so happy that you are pleased with Pendle Brook and all that we offer.


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Review from P C (Husband of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was first class.

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Review from Laura B (Granddaughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a current resident of Pendle Brook and is set to stay there for the foreseeable future. Our experience so far has been nothing short of positive. The quality of care is outstanding, the staff are so friendly and it’s very reassuring to know my grandma is being so well looked after.
My
grandma's feedback is that the carers treat her with respect and dignity at all times, the food is excellent and the premises are always spotless. My grandma has even commented that she is never bored and there is always someone to chat to. Visiting times are extremely flexible, meaning that we, as family members, can come and go as we please throughout the day and evening.
Overall we are so happy with Pendle Brook and would be delighted to recommend them to anyone looking to find a home for an elderly family member needing support.

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Current Review Score: 9.1 (9.064)

Overview of Review Score

The Review Score of 9.1 (9.064) out of 10 for Pendle Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.264 for Pendle Brook Care Home is calculated as follows: ( (94 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (10 Very Poors x 1) ) ÷ 140 Ratings = 4.264

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Pendle Brook Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Cheryl

Cheryl Price

Job Title: Office Manager

Joined: 2013

I have worked at Bank Hall Care Home for over 5 years, I first came as an administration the I was promoted to Office Manager.
And since June 2020, I work as Pendle Brook's Deputy Manager.


I have completed my Level 2 in Business Administration and NVQ Level 3 in Health and Social Care.


I worked as a Senior Care Assistant at Bank Hall when needed to gain further experience and insight in health and social care.


Claire

Claire Rothwell

Job Title: Activity Coordinator

Joined: 2020

Before joining Pendle Brook, I previously ran a children’s activity/party business and I quite often went into care homes and ran activities with the residents.


I found the whole experience incredibly rewarding, so I was keen to get involved when the role of activities coordinator came up at Pendle Brook.
I find working with the residents living with dementia particularly rewarding and love to see their faces come to life through singing and dancing.


As a children’s entertainer, I am very keen to get children involved in the residents' lives as much as possible, through inviting them to take part in joint activities, singing, gardening, games and arts and craft.


“Intergenerational work is very important to me”.


I am an avid keep fit fan and am currently swimming the length of the English Channel and back, a distance of 44 miles over 12 weeks.
I also enjoy dancing, body combat (mixed martial arts) and weight training.


I am a dog lover and enjoy nothing more than walking my Golden Labrador Sam, out in the beautiful countryside in Lancashire.
I also enjoy dining out, trips to the theatre, cinema and bingo.


People often ask me why I chose social care… and my answer is always the same. It’s very rewarding, I thoroughly enjoy making a difference to the lives of residents.


My thinking is “I want to make every day special, so tell me what you enjoy and I’ll try and make it happen”


I would have to say that the favourite part of my job, without a doubt would be the singing and dancing with the residents living with dementia.


Frequently Asked Questions about Pendle Brook Care Home

What types of Care is Pendle Brook Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pendle Brook Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pendle Brook Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Pendle Brook Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pendle Brook Care Home to the centre of Accrington?

1.2 mile(s) as the crow flies, distance by road may be significantly further.