Queen Elizabeth Care Centre

Torin Court, Egham, TW20 0PJ
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8.4 9 Reviews
  • Queen Elizabeth Care Centre, Egham
Queen Elizabeth Care Centre offers a modern purposely built 64 beds situated in the residential area in Englefield Green in Surrey.

The home offers nursing dementia, nursing and young physically disabled care which is unequalled locally, yet classical smart decor.

The en-suite rooms are furnished to a high standard with a 24-hour call system. However, residents are welcome to personalise the rooms with own belongings and in-house maintenance staff are always on hand to help.

All areas are easily accessible with large lifts to support movement between floors.

Queen Elizabeth Care Centre has a spacious, flat level landscaped garden with a barbecue area for the full enjoyment of residents and their guests.

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Care Provided by Queen Elizabeth Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 74 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anna Iljina (Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queen Elizabeth Care Centre is opened 24hrs a day. Families can visit their loved ones up until 12pm if they choose to.


  • Parking

  • Car park for both visitors and staff. Also have a car park in front of the entrance and also at the back of the building.


Queen Elizabeth Care Centre Reviews (9)

8.4

Queen Elizabeth Care Centre has a Review Score of 8.4 (8.371) out of 10, based on 8 reviews in the last 2 years. Over all time Queen Elizabeth Care Centre has 9 reviews.

Overall Experience

  • 6
  • 1
  • 1
  • 1
  • 0

Date Published

9
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8
8
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Review from Julie D H (Daughter of Resident) published on 9 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled to the UK in January 25 when my mother had a fall and could not return to her prior living place. My father has been a resident here for about 6 months and I am so happy that both of my parents are now at Queen Elizabeth Care center. Every staff member I have met are truly amazing, professional
kind and care-centered. One member of staff in particular was the very first person I met when I arrived and was so kind and informative. The residents are well cared for and they promote a culture of respect and dignity. The food is tasty with such a lovely variety of dishes. No one was ever too busy to answer my questions. It's so refreshing to find such a kind and caring team. Thank you to the director and all of the amazing team for all they do every day. You are appreciated.

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Review from Gillian B (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the care home for two years, sadly she passed away in February 2024.
Could not fault the care home. Staff are wonderful. Very approachable. Mum was very well cared for. The manager was very nice and any problem or concerns she was always available and very helpful. A lovey home for Mum.

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Review from J K (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Someone always on hand when required.

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Review from G T (Wife of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved here from another care home and he is much happier and so am I and my family. The staff are very caring, they are also consistent. I see the same staff every time I visit. The food is excellent and varied. They keep in good contact with me.

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Review from Corinne M (Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living in Queen Elizabeth Care Centre with my friends and the coordinators and staff who are very friendly and always ready to help me.

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Review from S S (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since October 23. The staff are really nice and engaging. The rooms are spacious. Everyone is very friendly and keeps us well-informed. Very homely atmosphere. The lounge/dining room is very bright and lots of activities to keep the residents entertained.

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Review from John D (Son of Resident) published on 28 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall at first appearance, the home looked very nice. It was one week into my mother's stay I noticed things had gone missing from her room and clothes that did not belong to her kept appearing in her room. They did not stick to her medication regime that she had been used to for the previous 5 years
I had been caring for her. They failed in her feeding. They claimed although she had been in there for respite to give me a break she remained in there for 5 weeks they claimed that she only stopped eating and taking her medication 3 days before she was admitted to hospital. I feel that they were untruthful about this situation. Their system for marking the resident's property is a thick black marker pen. They do not use specialized laundry tags. This wrecks their clothes and makes them devalue, should they need to be sold. My mother thankfully passed away in Hospital and not in the home. I need to contact the home again to see if the missing Items have been found.

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Review from Sean S (Son of Resident) published on 28 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been looked after well given his needs. He’s made to feel heard, nothing is too much bother. Staff-wise, activities hold music quizzes that he loves, he’s socialising well and is encouraged. It’s amazing how well he’s settled, my whole family is over the moon. There is a balcony on each floor
that my dad uses for fresh air.

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Review from Laura P (Friend of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been great in informing us about covid and about lockdown. They have communicated with the family throughout. The staff are wonderful and always so cheerful. The manager is amazing and really has the residents at heart. She knows all the residents and their families and is a credit.

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Current Review Score: 8.4 (8.371)

Overview of Review Score

The Review Score of 8.4 (8.371) out of 10 for Queen Elizabeth Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Queen Elizabeth Care Centre is calculated as follows: ( (58 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 93 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.005 Points relating to the number of positive Reviews for Queen Elizabeth Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 6 Positive Reviews ÷ 14.8 = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Queen Elizabeth Care Centre

What types of Care is Queen Elizabeth Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen Elizabeth Care Centre provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Queen Elizabeth Care Centre have?

There are 74 Single Rooms.

What are the Facilities & Services at Queen Elizabeth Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen Elizabeth Care Centre to the centre of Egham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.