Springvale Care Home

9 Main Street, Lennoxtown, Glasgow G66 7HA
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9.9 54 Reviews
  • Springvale Care Home, Glasgow
Springvale Care Home is a luxury care home in Lennoxtown, Glasgow, with views of the Campsie Hills.

It offers en-suite accommodation and delivers the highest levels of residential, dementia, respite and nursing care from highly trained and compassionate staff.

Springvale Care Home believes that every resident should be given the opportunity to live an enriched and independent life in a supportive, caring environment.

The whole ethos of Springvale is built around the word 'home', as it is crucial to them that it feels like a home. Consequently friends and family are welcome to visit at any time and there are no set visiting hours.

Residents are also encouraged to bring their own furniture and personal items so they feel comfortable surrounded by familiar things.

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Care Provided by Springvale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victor Dewson (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Springvale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • Self-Funded Nursing Care £1,350 – £1,350
    • Self-Funded Nursing Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Springvale Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Springvale Care Home Reviews (54)

Total of 54, showing 41-54
9.9

Springvale Care Home has a Review Score of 9.9 (9.877) out of 10, based on 28 reviews in the last 2 years. Over all time Springvale Care Home has 54 reviews.

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Review from Heather G (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and his team for taking such good care of my parents as they settle into Springvale. Living in Australia, it’s not always easy to call at a convenient time, so the newsletter is a great way to see what they have been up to. Mum is enjoying all of the activities and
has a full day enjoying time with her new friends. Dad has been enjoying the garden, his favourite past-time, and I am thankful that he has access to this. I cannot thank you enough for your wonderful care especially during these past Covid challenging months.

Reply from Victor Dewson, Home Manager at Springvale Care Home

Afternoon and many thanks for your very kind comments. Team Springvale gratefully appreciate such sportive feedback; we enjoy having the privilege of caring for your parents. Our very best wishes.


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Review from David W (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19, my experience of the care home has been limited. I visited for the first time this year and used the visitor's room with the glass partition, which was ideal in the circumstances. One member of staff was excellent, although my presence would appear to be the catalyst to my mother’s
anxiety attacks, and so I will continue to limit my visits, which appear to be counterproductive. I have experienced poor communication with long delays when staff are answering the phone. However, when I do get through, the staff members are on most occasions are informative of my mother’s condition. However, I have asked to be informed of her need for clothing, toiletries and underwear, although I’m told someone will call me, I’m still waiting.

Reply from Victor Dewson, Home Manager at Springvale Care Home

Thank you for your kind comments; I will share these with the staff.


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Review from Stuart W (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Springvale Care Home for four months. Prior to that, he had spent more than three months in hospital, and he was quite debilitated when he entered Springvale Care Home. In spite of all the challenges faced in the last few months, Dad's health has improved greatly, and he is very content
in this home. The staff are all warm, considerate and extremely friendly. They are always very keen to help and are extremely patient. Visiting has been well-organised, and his room is immaculately clean. The room is bright and airy with immediate access to the garden. Dad enjoys the food. The activities manager shows great interest in trying to tailor his activities and environment to his personality. Very strongly recommended.

Reply from Victor Dewson, Home Manager at Springvale Care Home

Thank you, Stuart, for your very kind comments; I have passed these on to the staff, who are very heartened.


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Review from June M (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home!


When both my parents moved into Springvale Care Home just over 2-months ago, we were all very apprehensive.
Having looked around numerous care homes, we are absolutely delighted that in the end, we settled with Springvale.
Both my parents have settled in really well, and the

manager and every single member of staff that we have come across have welcomed them and made them feel very happy to be there.


The care home is stunning and immaculate, but it is definitely the staff who work there that give us peace of mind that my parents are well cared for and safe. In the short time that my parents have been there, I feel the staff go above and beyond and keep in contact with us as to what’s happening with them both.


I would definitely recommend this amazing care home for anyone having to make this hard decision.


Reply from Victor Dewson, Home Manager at Springvale Care Home

Team Springvale send you a great thank you for your very kind comments. Since your parents came to live with us, it has been an absolute pleasure to care for them ensuring that every moment is meaningful. The staff in Primrose are delighted with your kind words.


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Review from Andy F (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Springvale from summer 2019. It did take a while for my mum and the staff to get used to each other, but over the last 12-18 months, the care and contact with the management improved vastly. Throughout, my mum was able to participate in a wide range of activities, and she
especially enjoyed being able to get her hair cut on a regular basis. The care from the staff was especially compassionate in my mum's last few hours when we were taken care of as much as my mum.


If I have one gripe, it is a bit strange that residents have to provide their own television - all the other homes I visited when I was looking around already had televisions in the rooms. I initially bought a TV for my mum's room, but the remote control seemed to suffer from interference with the movement sensors in the room. It took me about 3 remote controls to work that out. I replaced it with another TV make, and it worked fine.


Overall, though, I would definitely recommend Springvale.


Reply from Victor Dewson, Home Manager at Springvale Care Home

Many thanks for your kind comments; I have passed these on to the staff in the unit.


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Review from Brian C (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in since late 2019. From the first day, I was impressed by the level of care given to Mum. In the days when we could visit, I could see that same care and kind attention being given to others. It was a great reassurance at the time and remains so today. The range of activities seems good
as is having regular staff in place as I am sure this helps with Mum's care.


The new management team has improved communication over the past year. The Covid impact has hugely frustrating to everyone, but I can only applaud the staff and the management team for coping so well with what must be the many extra demands made on them.
Well done all.


Reply from Victor Dewson, Home Manager at Springvale Care Home

Many thanks for your very kind comments that have been passed to the staff team. We appreciate your feedback.


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Review from M C (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Springvale from a different care home. The standard of care was second to none. The staff were very helpful and friendly. They got to know Dad very well in a short period of time. Our family were able to visit due to the specially designed visitors room. Some of us hadn't seen Dad
for months at the other care home. The hairdresser cut his hair as opposed to shaving it. Thus pleased Dad, and he was able to feel more like his old self. As a family, we really appreciated the care he received.

Reply from Victor Dewson, Home Manager at Springvale Care Home

The team at Springvale greatly appreciate your comments; it is very much appreciated.


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Review from John M (Relative of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been dreadful for us all as we struggle to ensure that we keep in touch with our relatives. My aunt has been so well looked after before and during the current pandemic. During this time, the staff has ensured that my aunt participates in activities on a daily basis. We have been able
to keep in contact via Zoom, and she is able to see us and tell us what she has been up to. We have been fortunate that the government has allowed window and garden visits, and this has helped my aunt, as like us, all she is missing cuddles and being able to see the kids. A huge thanks to all of the staff who have worked every day during these times, putting the people they look after their priority. Thanks also to the management for their efforts in keeping us up to date. The monthly Zoom call with the manager is great. I can’t thank the staff enough.

Reply from Victor Dewson, Home Manager at Springvale Care Home

Huge thanks for your very kind comments. The team at Springfield appreciate your thoughts.


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Review from Maureen D (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Springvale in late 2019. My brother and I were happy to have Mum there, but there were incidents of poor communication over the first few months. We were especially concerned about reported issues with the home, which we felt we were not kept informed of to a suitable degree. However,
the care given directly to Mum during this time was still good despite these concerns.
In 2020 though, things definitely improved with the new management team in place, communication is now much more regular and transparent, including opportunities for families to discuss issues directly with the team, even during such difficult times as we have experienced with COVID.
The introduction of individual care plans is also a great addition, giving families more confidence.
The team have worked hard to manage the virus, and we are extremely grateful to everyone at Springvale for working so hard to keep Mum safe.
Overall, a huge improvement. Well done, and thanks to all.

Reply from Victor Dewson, Home Manager at Springvale Care Home

Many thanks from the team at Springvale, we greatly appreciate your very kind comments. I have passed on your comments to the team.


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Review from Robert G (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Springvale Care Home in early 2019, and the next 12 months saw varying degrees of care. There was a need for us to raise numerous concerns and these were not always dealt with promptly or satisfactorily. At that point in time, I would not have been happy to recommend the care home.
However,
since the early part of 2020, there has been a significant turnaround and improvement in the level of care. This has been due to the efforts of the current care home manager, the deputy manager and a more consistent permanent care staff, with far less reliance on agency workers. In what has been an extremely difficult set of circumstances (due to Covid-19), the care home have kept my dad safe and healthy, while at the same time giving us the opportunity to keep in touch with him, through phone calls or the introduction of the 'safe visitors room'. The communication from the home has improved beyond all recognition, and I hope that the home continues its improved performance.

Reply from James Webb, Regional Manager at Springvale Care Home

Thank you for your review. The care of our residents is of the utmost importance to all the team here at Springvale. We appreciate that you have witnessed an improvement in the quality of care within the home and are extremely grateful for the support that our Relatives continue to offer us.


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Review from Colin C (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience at Springvale Care Home has been first class. My father has been welcomed in and cared for. He has connections with key staff and settled in really well.
I would highly recommend it to anyone looking for a home.

Reply from James Webb, Regional Manager at Springvale Care Home

Thank you so much for the positive review that you have left and also for the ongoing support that the family have given Springvale. We are so proud that the staff continues to focus on developing meaningful and therapeutic relationships with our Residents, this enables us to promote positive outcomes for them.


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Review from James M (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a difficult decision to place your Mum into care. It is not a decision taken lightly. Happily, after some nervousness, we were lucky that a place was found at Springvale. It had a slow start but, has built up under new management where the care and professionalism shown by the staff is
excellent. We feel Mum is safe and well cared for. Now they have Covid-19 to deal with. Putting themselves in the front line as many other NHS staff and continuing to provide high levels of care for the residents.
While a lot of us are in lockdown; sitting at home it is massively reassuring that our loved ones are being taken care of, and I am extremely grateful that such a facility exists and the staff who work there.
Well done to you all.

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Review from Dave M (Brother of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Would like to thank all the management and staff who cared for my brother, as what I have heard you did a fantastic job by looking after him until he passed away.
Keep up the good work, you were the best.

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Review from Katie B (Niece of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided my uncle with exceptional care.
The staff are amazing and are very attentive to my uncle's needs. My uncle's quality of life has increased massively since moving here. Find visiting a very enjoyable experience.
It gives me great comfort knowing my uncle is being looked after
here. Although this is a stunning home, it is definiatly the staff who make it so good.
The previous manager worked an open door policy and supportive relatives through queries etc. Highly recommended.

Reply from Louise Dunlop, Home Manager at Springvale Care Home

Hi Katie


Thank you for taking the time to complete a review for Springvale Care Home. I am delighted that you are happy with your Uncle's care and I will share your very positive feedback with all the staff.


Kind Regards


Home Manager


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Springvale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Springvale Care Home is calculated as follows: ( (293 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springvale Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please feel free to get in touch to discuss.


Awards / Recognitions (2)

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Meet the Team (4)

Alan

Alan Twigg

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January 2021, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles since 2017


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes as my full Nursing Carer. It's an honour and privilege to work in the Social Care Sector.


Stephanie

Stephanie Wylie

Job Title: Deputy Manager

Joined: 2019

I joined the wonderful team at Springvale in February 2019 initially as a clinical service manager before stepping into the Deputy Manager role in 2021.


I have over 14 years of experience in elderly care and working in a variety of care roles before attending Glasgow Caledonian University in 2014 to obtain my Nursing Degree. On gaining this I worked within many NHS sectors including Oncology and Palliative care however my passion has always been supporting the elderly within the private care sector and promoting the deliverance of high-quality person-centred care, with positive outcomes.


Victor

Victor Dewson

Job Title: Home Manager

Joined: 2021

I joined Team Springvale in January 2021 as home manager. I have been a nurse for 36 years years and worked in a variety of NHS settings including community nursing before moving to the care home sector. I have held a variety of roles including regional director for 12 years and I am now enjoying managing Springvale with the support of a wonderful and dedicated team of staff.


Sandra

Sandra Connelly

Job Title: Clinical Service Manager

Joined: 2021

I joined Springvale in 2021 as a unit manager and have now been successfully promoted to Clinical Service Manager. I qualified as a nurse in 1991 and I am passionate about ensuring that everyone who comes to live with us is treated with dignity and respect.