Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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9.9 54 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.

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Care Provided by Hallmark Henley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elham Faramarzian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Hallmark Henley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,960
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,410
  • (these prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.


  • Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.


Hallmark Henley Manor Reviews (54)

Total of 54, showing 1-20
9.9

Hallmark Henley Manor has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Hallmark Henley Manor has 54 reviews.

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Review from L Y (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Henley Manor for helping my Dad transition into the home. Even before we arrived the customer relationship manager has been excellent showing us around, helping with all the necessary paperwork and being very responsive to all our questions. On arrival all the staff (and
many residents) have been very welcoming, treating Dad with respect and dignity and encouraging as much independence as possible whilst also wanting to understand his preferences. He is still settling in, but I am hopeful that this will be a positive move for him. Many thanks again!

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a wonderful review. It has been a pleasure to assist you with moving Dad into Henley Manor and we are delighted to have him as part of our family.


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Review from Dave T (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed at Henley Manor for just over 2 years before they passed away within 3 months of each other. Having contacted other care homes in the area, Henley Manor stood out, especially with the warmest of interactions, the range of activities on offer and the high quality of catering. Looking
back, I can add outstanding care and an especially homely environment to this. The care and empathy towards the end of the journey was also notable. We made the right choice and I would unreservedly recommend Henley Manor.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a lovely review. Having Mum and Dad join our Henley Manor family was a genuine pleasure, I miss hearing Dad talk about cars! Your kind words are very much appreciated by the whole team.


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Review from Clare A (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admission was smooth and respectfully managed by the Customer Relationship Manager who explained everything honestly. We have been impressed with the numbers and quality of nursing staff and care staff. My mum's needs are responded to promptly. The activities are outstanding in their variety and
quality. Really great singers and musicians.
My mum was in two homes before Henley Manor and I am so pleased Henley Manor had space as I can't fault the care of my mum. How do reception staff remember all of the residents and visitors?!

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you very much for your kind words and for trusting in the team to look after mum. I will be sure to pass your comments on to the wider team as I know they will mean a lot to them.


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Review from Kim A (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first visited Henley Manor Care Home, we were made to feel most welcome. To me, it always felt like a 'home' in the truest sense of the word. This was very important as it was a major wrench for me to leave Dad in the care of others. Thankfully I believe we made the right choice.

The super team were so supportive in every way, both to him and us.
They are so professional & caring. Dad made many friends there (as we did too), he enjoyed the activities which were very varied and always of a high standard. We enjoyed spending time in the garden too, which is perfectly set out with plenty of benches and seats to rest awhile.
In short, I believe that Dad received the best care possible in his final months at Henley Manor.
It was a great relief to know he was so well looked after.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much Kim for your kind words and for trusting us to look after Dad. I have said it before but I will say it again, he was a very special man with very special daughters.


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Review from Liz P (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced several care homes over the years both with my mum and my in-laws, I can honestly say we found a gem with Hallmark Henley Manor.
From the moment we first visited and were met by the customer relations manager, we knew Dad would be in safe hands.
This is a really special place,
the staff on the dementia floor are outstanding, residents are consistently treated with respect and kindness. We visited Dad very regularly so we witnessed a lot of interactions.
The home manager is very hands-on and very receptive to feedback - she is always keen to hear how things can improve further.
Activities are thoughtfully planned - from themed days to visiting performers, farmyard animals, musicians etc. - and regular bingo, quizzes, sharing newspapers etc.
Families and friends are welcomed warmly as are dogs which was another reason the home worked so well for my dad. The open cafe area is lovely.
Henley Manor provided outstanding care for Dad until his passing.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Dear Liz, thank you so much for taking the time to leave such a lovely review. It was pleasure to get to know Dad and a real honour to be trusted with his care. He was an amazing man with amazing daughters!


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Review from Antony K (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father's respite fell through the experience afforded and extended to me was absolutely amazing. I was lost when I contacted and visited Henley Manor, like walking in concrete. The welcome, support, guidance and passion for excellence totally surpassed my expectations and also evaporated
my concerns and difficulties placing my father into respite. The team and the building is a taste of paradise. Congratulations to all your colleagues at Henley Manor. Thank you.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

It was a pleasure to be able to assist you while you were looking for respite care for your father. Thank you for your kind words.


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Review from Lesley S (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has reached the stage where he needs full-time care. I viewed several homes but this one stood out from the rest. Not just because it is so well appointed and beautiful but because the staff are all so lovely to my father and myself. I truly believe that he would not get this quality of care
anywhere else. All the staff are happy and that shows in their work and on their faces.
The food is outstanding. The socialising areas are big and roomy. The garden is very well set out for wheelchairs and walkers. Every detail has been well thought out. I love it.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your lovely feedback! I will be sure to pass your kind words on to all the team, I know it will mean a lot to them to hear such lovely feedback.


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Review from James D (Resident) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Value for money is hard to asses but the care cannot be faulted.


Review from J D (Resident/ Service User)


Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your kind words. I will be sure to pass them on to our care team who we be delighted to hear the feedback.


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Review from L H (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Led by the brilliant general manager, Henley Manor's team are superb. Attentive, caring, considerate and joyous. Not only have we as a family noticed the improvement in our mum with Alzheimer's, but all the other residents. It's been quite extraordinary. We feel very blessed and lucky.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for your wonderful words. It is a real pleasure to be part of your mother's life and to be able to enjoy her wonderful personality.


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Review from H W (Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley Manor certainly lives up to the high standard Hallmark Care Homes require of their homes. I am so pleased to be living in such a lovely place, super caring staff, so many smiling faces. Nothing too much trouble. Well organised activities, lovely surroundings. My many local friends consider I
could not have found a better place to live and hope they will be able to reside here when their time comes. What an excellent recommendation.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

It brings us great pleasure to have you at Henley Manor. We feel privileged that you have chosen to live here and to have the opportunity to get to know you. Thank you for your wonderful feedback, it means a lot to us.


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Review from Sue F (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved at a very difficult time when his capabilities were declining rapidly and he was both fearful of all the new faces and quite resentful that he was not able to participate in the activities, benefit from the wonderful facilities or even partake of the exceptional food as he had hoped. He was
a complex and often demanding resident. Visiting him from overseas I spent time every day with him at the Manor for a month and saw firsthand how commited all the team were to getting to know and understand him, meet his needs and provide the best and most comfortable care possible. I commend the patience, perseverance and kindness of everyone who cared for him as well as the welcome and support I received in the many hours I spent there. Most important for me was the exceptional communication from both carers and nurses, day and night, keeping me informed as to how he was, especially when I eventually had to return home. I couldn't have asked for more.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor. It was a pleasure to care for your dad and we are so pleased that you trusted us to do so.


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Review from Emma C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley Manor is a wonderful care home. The staff are exceptional and the facilities and ambience are the very best we have experienced. We trust Henley Manor to look after our mum and keep her engaged and safe in the best possible way.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a lovely review. Looking after Mum is a real pleasure.


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Review from Lucy C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley Manor is a brilliant care home. The staff really look after the residents and give them the best experiences and quality of life possible. They treat residents as individuals.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for such lovely feedback. I will be sure to share your kind words with the team.


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Review from Marc A (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment the staff of Henley Manor enough. They are all incredible - from nursing staff, reception, and customer relationship manager to building services staff; every interaction has been warm, welcoming, helpful and considerate. This is obviously the hardest time of our lives - I am so
grateful that we are in such kind and loving hands.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

It was our pleasure to look after your wonderful mum. Thank you for the lovely feedback, I will make sure it is passed on to all the team.


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Review from Corinne C (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff including receptionists, care staff, activity staff, cleaners and managers have shown our Mother nothing but kindness, care and compassion.
We were nervous about her going into a care home last September, but we needn’t have worried as she is very content and well looked after at Henley
Manor Care Home.
The staff have also made us, the family, feel very welcome when we visit and are so friendly.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for leaving such a wonderful review, I will be sure to pass your kind words onto the team.


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Review from Lorraine L (Daughter-in-law of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried how Mum would fit in, but after nearly 8 months she is completely integrated and seems to be thriving. Mum has put on weight, seems to be more cheerful. What is nice is Mum has made friends with quite a few of the other residents. She feels this is now her home. The members of the care
team on her floor are so fabulous and respective of her age.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for the lovely feedback, I will be sure to pass your comments on to the team.


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Review from Nick S (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father joined the home nine months ago he was at a very low ebb cognitively, physically and emotionally. It has been incredibly rewarding to see him getting to a better place at Henley Manor Care Home thanks to the caring, focused and incredibly committed attention from the team at the home.
Thanks to the staff he is safe and happy. I could not ask for more.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such kind feedback. Looking after your father is a pleasure and I will be sure to pass your kind words on to the team.


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Review from Clair L (Granddaughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my nan receives. She seems very happy and looks so much more healthy and very well since being here. I was very unhappy about Nan coming into a home but after seeing how clean, the services provided and how settled and well she is I feel so much more relaxed and happy that
she is here.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for your kind words. It is a pleasure to look after your Grandmother, and we're so pleased to have had a positive impact on her wellbeing.


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Review from J M (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful ad many of them great characters. They are always very kind and do their best for us even when time is short for them to get all their work done in a given time. Compare with a care home I lived in Cornwall everything here is perfect. We have a great leader, 2022 was a great
year in Henley Manor Care Home, many more to come.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for your kind words about team here at Henley Manor, I will be sure to let them all know about your lovely feedback.


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Review from P B (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A simply wonderful care home.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you very much, we are always delighted to receive such wonderful feedback!


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Hallmark Henley Manor is calculated as follows: ( (280 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 315 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (20)

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Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager

Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.


Frequently Asked Questions about Hallmark Henley Manor

What types of Care is Hallmark Henley Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Henley Manor provide?

Palliative Care & Physiotherapy are other types of care provided.

How many Rooms does Hallmark Henley Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Hallmark Henley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Henley Manor to the centre of Henley-on-Thames?

0.4 mile(s) as the crow flies, distance by road may be significantly further.