Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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9.9 54 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.

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Care Provided by Hallmark Henley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elham Faramarzian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Hallmark Henley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,960
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,410
  • (these prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.


  • Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.


Hallmark Henley Manor Reviews (54)

Total of 54, showing 21-40
9.9

Hallmark Henley Manor has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Hallmark Henley Manor has 54 reviews.

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Review from Annabel A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like a five-star hotel - the facilities are excellent and the activities are amazing. The food is superb and the staff are all wonderful. Everyone is made to feel so welcome and part of the big extended Hallmark family. The organisation of the extra activities and events are outstanding. My mother
is lucky and enjoys living here.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave this wonderful review. I will be sure to share these comments with the wider team.


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Review from Pamela E (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for two years, all the staff are really caring the management are also very caring. Very approachable.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Dear Pamela, Thank you so much for your kind words about the team here at Henley Manor. I will be sure to pass them onto the wider team.


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Review from C D (Sister of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very helpful and very welcoming. I was impressed with the staff/resident ratio and the obvious care taken.
It was lovely to see that all residents were addressed by their Christian names and immediately recognised by all staff.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such lovely feedback.


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Review from Anne S (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother and was immediately welcomed by the staff who were very polite and friendly.
Mum is very content there and is clearly very well looked after with all her needs being met.
She was sitting in the small lounge with other residents and I was able to take her downstairs for a cup of
tea and a chat. The carers are very good at getting Mum involved in activities and she particularly loves anything which involves music including the young toddler's group who they sing to. What a super idea.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Dear Anne, thank you so much for your kind words about the home and team here at Henley Manor. It is a pleasure to look after your mother and we're so pleased to be able to provide a positive impact on her wellbeing.


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Review from Jean G (Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very attentive and kind. They provided the best of service and kept us all cheerful. The food was tasty and nourishing with lots of wonderful choice. Staff dance well for our entertainment.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Dear Jean, thank you for the kind words I am delighted to hear you like our dancing!


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Review from J S (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was with a heavy heart that after 2 years of living with us, Mum moved into Henley Manor Care Home. She settled in after a few weeks and we were all so grateful for the professional care that she now needs; we were able to revert back to having quality time with Mum. I visit her most days and each
time I am welcomed very warmly by the staff; their kindness and generosity of spirit means a lot. For the first time in years, Mum put on weight, which is a credit to the kitchen staff, as she can be quite choosy about her food. As soon as a member of staff realised that Mum enjoys playing table tennis, equipment was ordered and a table was set up for her in the lounge. My only slight frustration is not always being able to visit at night as there are times when nobody comes to open the front door for ages. Creating a home for residents is challenging and yet Henley Manor's vision is to be congratulated as they have worked hard to do this and continue to do so. Thank you.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a lovely review, I will be sure to share your kind words with all the team.


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Review from June A (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It takes a few weeks to settle in. Printed book with times of meals, telephone numbers of how to contact the desk at entrance would help. Programmes of events not always left in room, ok if collected, will print if necessary when run out of programmes. Concern that not enough attention given to patients
during the night. My neighbour walks around with not many clothes on reported to me, she never complains but has no idea of time, of day or night, chokes on her food, can't sleep at night and sleeps all day, is this reported to a doctor?

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Review from J T (Respite Resident) assisted by family/friend published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley Manor Care Home is a lovely facility. The home is well-run and managed, with lots of lovely staff. They really helped me recover from a spell in the hospital and got me ready and confident to return home. The only criticism would be, sometimes it took 15 to 20 minutes for someone to answer a
call.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave us your feedback. We are pleased you enjoyed your respite stay and that we enabled you to feel confident going home.


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Review from Kate R (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

my mum went to Henley Manor for respite while I was away on holiday. She thoroughly enjoyed her time there. She really enjoyed the food, having a patio door in her room looking out onto the garden and loved it when the carers pushed her around the garden. the carers were so kind and caring and I know
she would have returned for another stay had time allowed. (Mum passed away October 2022).

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Kate, thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor.
It was a pleasure to care for your mother and we are so pleased that you trusted us to do so.
I would like to extend the whole team's deepest condolences for your loss.


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Review from J H (Respite Resident) assisted by family/friend published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stay excellent, enjoyed my rest.
Food very good, and thoughtful.
Quite sorry to leave.

Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

We are so pleased to hear you enjoyed your stay here at Henley Manor, we were also sad to see you go! Thank you for the wonderful feedback.


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Review from J B (Respite Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for two weeks respite and it was perfect. The staff are caring and attentive. The activities are often outstanding and the rooms and bathrooms excellent. Meals are varied and delicious and well presented. The garden allows exercise and space to breathe fresh air.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for the kind words about your recent short stay at Henley Manor. It was our pleasure to have you with us and your wonderful feedback will be shared with the team.


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Review from Sue F (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Henley Manor for respite care while I was on holiday. I was impressed with the way the home felt as soon as I walked in. All the staff were friendly and helpful, and the common areas were comfortable and well maintained. I had many questions to ask, but they were all patiently answered
and I felt confident that I was leaving mum in a safe and friendly place.
Mum had several falls during her stay. She was supported very well, and I was kept fully informed of her progress and action and monitoring to be taken. This helped me to feel relaxed and confident that Mum was well looked after while I was away.
Mum's room looked out onto the garden, and she said that she spent lots of time outside, which she loved. She had her hair and nails done and looked very well when I came to take her home. Mum enjoyed the many activities, including the exercise classes and church service. Thank you to everyone.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for your kind words about the home and team here at Henley Manor. It was a pleasure to look after your mother, and we're so pleased to have had a positive impact on her wellbeing.


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Review from G L (Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are happy and content.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review the home, we really appreciate your kind words. Feedback directly from the residents means a great deal to the team and it is our pleasure to have you with us.


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Review from Sarah D (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became unwell in mid-January and I contacted Henley Manor Care Home to try and arrange a period of respite care. The managerial staff were extremely kind, helpful and efficient and my mother was admitted the following day.
From the outset, all of the staff were professional, caring and highly
competent and I really felt that my mother was in safe hands. This included not only her personal medical care, but also measures to reduce any chance of Covid infection.
The facilities within Henley Manor were excellent and there was an extensive activities programme.
The whole team within Henley Manor creates a positive, friendly, caring and professional environment for the residents and I have no hesitation in recommending Henley Manor most highly.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for taking the time to submit such a complimentary review of the home and team here at Henley Manor. It was our pleasure to care for your mother and we are thrilled that she enjoyed her time with us.


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Review from M L (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff generally everyone.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your fantastic review of Henley Manor and your positive feedback regarding the team. Its so lovely to receive such a great review directly from one of the residents.


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Review from E F (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice team,

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your kind words about the team, taking the time to leave this positive review and for choosing to call Henley Manor your home.


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Review from Jennifer H (Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hair salon and nails and group activities are great.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for your brilliant review. We're thrilled that you enjoy the onsite facilities and activities. Thank you once again for making Henley Manor your home.


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Review from Annette B (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Henley Manor Care Home since June this year following an initial respite stay. The care and comfort he receives is nothing short of exceptional. It’s like a 5-star hotel with nursing care as well. All the staff are so helpful and kind and nothing is too much trouble.
The food is amazing and they have gone above and beyond to make my father feel at home. His room is very comfortable and very much his own space. There are often events for him to join in with if he wants and everyone is always so welcoming when visiting. I cannot recommend Henley Manor Care Home more highly!

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Annette, thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor. It is a pleasure to care for your father and we are so pleased that you trusted us to do so.


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Review from A S (Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We really appreciate hearing feedback directly from the residents here and are so pleased that you find the service we offer caring. It’s our pleasure to support you.


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Review from Keith P (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of June 2021, we moved our mum to Henley Manor from another care home. She needs dementia nursing care. A week later we moved our father in. He is 89 and had been living alone visiting his wife twice per week. They have separate rooms at Henley Manor next door to each other and the facilities
in terms of the bedrooms, decor, furnishings, shared dining and living rooms are first class. Mum has settled in very quickly partly due to seeing her husband every day but also due to the amazingly attentive and caring staff. Dad is struggling to adapt to his new home but the Henley Manor staff are doing everything they can to make him feel at home by keeping him occupied with various activities and most importantly arranging for him to spend as much time as possible with his wife. Before we moved Mum and Dad to Henley Manor we visited several other homes and we are absolutely delighted with our choice. All the staff at Henley Manor so far have been absolutely excellent and we cannot fault their care and support.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Keith, thank you for such kind words. We are so thankful that you chose Henley Manor for Mum and Dad, it is a real pleasure getting to know them both. Your comments will be passed on to the team, who I know will be delighted to hear your feedback. Thank you once again for putting your trust in us.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Hallmark Henley Manor is calculated as follows: ( (280 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 315 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (20)

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Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager

Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.