Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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9.9 54 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.

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Care Provided by Hallmark Henley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elham Faramarzian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Hallmark Henley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,960
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,410
  • (these prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.


  • Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.


Hallmark Henley Manor Reviews (54)

Total of 54, showing 41-54
9.9

Hallmark Henley Manor has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Hallmark Henley Manor has 54 reviews.

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Review from Linda A (Daughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in discussion with the staff at Henley Manor for over 18 months about transferring my mum (with dementia) from her care home. Mum was then admitted into hospital whereby I decided that it was the right time for mum to move. I cannot praise the team highly enough at Henley Manor, from the
assistance they gave me with the transfer and with the subsequent care that mum is now receiving - nothing is too much trouble and mum is so much brighter in herself. I would have no hesitation in recommending Henley Manor.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. It is lovely to hear such positive feedback from our relatives and we’re so glad that Mum has settled in so well with us. Your kind words will be shared with the team, who I’m sure will be over the moon


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Review from Eric L (Husband of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking to consolidate my wife’s recovery from a hip fracture operation, I was fortunate to be able to book her in for a short convalescent stay at Henley Manor. Newly built, this is a bright, clean, well equipped and welcoming care home. All my enquiries were dealt with promptly and courteously. My
wife’s health and medication details were carefully assessed by video call before admission to make sure her needs could be met. She was given a spacious room overlooking the well-kept garden. The staff are delightful, giving the impression of being happy in the work they do, unfailingly caring, patient and responding promptly to any call for assistance. For lunch she was offered a choice of two starters, mains and desserts. Tea included a delicious piece of cake. My wife’s opportunity to enjoy the excellent amenities and daily activities was necessarily restricted by the fourteen-day Covid quarantine requirement. But all in all, we were very pleased with our choice of Henley Manor.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you very much for your kind review of Henley Manor. We are so pleased that our rehabilitation service has helped your wife get back on her feet so that she was able to return home. We’re delighted that you both chose Henley Manor and are grateful for the positive comments about our facilities, service and team.


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Review from P E (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home relaxing and we are encouraged to take part in activities not forced.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you for your fantastic review. We’re so pleased to hear such lovely feedback, directly from residents. Thank you again for choosing Henley Manor as your home and for your kind words.


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Review from J H (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities are wonderful!

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you for taking the time to review us, it’s great to hear feedback directly from one of the residents here at Henley Manor and we are so pleased that the activities have been a particular highlight.


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Review from Susan (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Henley Manor Care Home only very recently - not straightforward during lockdown! - and so, because of the robust covid restrictions in the home and visiting not yet allowed, I can only comment on our limited experience so far.
From what we have been able to see, this is a lovely
home, very light and fresh, with lovely staff and a proactive approach. We are fully confident that, as covid restrictions are lifted and visiting is resumed, Mum will settle very happily into her new environment.

Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor. We’re extremely grateful for the kind words and positive feedback about your mother’s move to us, which will be passed onto the team.


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Review from E N (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very interesting. I am very well looked after and the team are great and keep me entertained.
I feel very safe here.

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Review from Ticia L (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was keen to choose a care home in the area if she had to move into one, as she has lived in the area for many years and it meant that family and friends could visit. We have been so impressed with the staff who are extremely helpful and friendly and have helped my mother settle in. Nothing
is too much trouble, and they respond quickly. The home is light, airy and well equipped and there is a range of activities on offer including a small cinema. My mother found the Remembrance Day Service especially moving. It was really good that my mother could take a few items of small furniture and pictures into her room and these were delivered in advance and put in her room, helping the transition and making it more personal when she arrived. It has been a big adjustment for my mother and the family, but the staff have been very sensitive to this, understanding and welcoming.

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Review from Simon C (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't think of a tougher time for a family to move a relative into residential care and I'd been very concerned about moving my mother into Henley Manor despite having picked it out during an extensive search early in 2020. My mum, who is very fit but suffers from a significant dementia condition,
has settled in extremely well and clearly loves being at Henley Manor.
The staff that I've had the pleasure to meet have been professional, attentive and delightful; I'm hugely relaxed that we took the right decision at the right time. The current rules related to Covid19 have been strictly enforced, and despite that, they have communicated effectively and created a very pleasant visitor suite that allows for very comfortable visits despite the need to maintain a physical separation.
I'm extremely pleased with the proactive and reactive support that we've had so far, and now five weeks in, this has clearly been a very good decision.
Well done, Henley Manor.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your kind review and compliment, our team has certainly worked so hard during these undertrain and challenging time. Our resident’s well-being and safety is at the heart of everything we do and I am sure your review means a lot to our team and is well appreciated.


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Review from Angela D (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, the staff were friendly, easy to deal with and understanding about Mum's situation. The flexible and friendly professionalism continued once Mum moved in. Lots of little touches made the process easy and more personalised (including a welcome bunch of flowers in Mum's room and
ensuring my brother and I had her direct telephone line telephone number immediately). The staff made a lot of effort to help her integrate (even with the initial constraints of isolation - a Covid precaution that all new residents currently go through). As a result, Mum has quickly made friends and is taking advantage of the wide range of activities on offer and the excellent facilities. The move has given our mother a new lease of life and my brother and I are relieved to know she is being expertly and kindly looked after. NB: some of my ratings are based on discussions with my mother vs my own observations - I have not been inside the home due to the current restrictions.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We are pleased your mother has settled in well.


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Review from Alistair R (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall, my mother went into Henley Manor in May. She has always been fiercely independent and reluctant to go into residential care. It has proved a revelation! Being brand new, the home is clearly immaculate. My mother, however reluctantly, has started engaging with some of the communal activities
and is clearly enjoying it and being stimulated. And she can't speak highly enough of the staff and how friendly and attentive they are. It all seems highly professional too. My mother already looks and sounds years younger!

Reply from Liz Clements, General Manager at Hallmark Henley Manor

What a fantastic review, it is lovely to read the whole team receiving recognition for their hard work.


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Review from Helen D (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who suffers very badly with anxiety and confusion, moved to Henley Manor in the middle of March, shortly before all the Covid-19 restrictions were introduced. So the circumstances have been very strange for her and all the family, especially as we have not been able to visit. However, as requested,
the staff made sure her direct dial telephone was available from day 1, so I have been able to chat to her several times a day. Also, they have been very kind sending me pictures and updates. It is clear that they have gone to great lengths to help Mum settle in, which is particularly commendable in the current climate. I am extremely grateful for their care.

Reply from Liz Clements, General Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We are so glad your Mum has settled well.


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Review from Ian B (Son of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had a number of issues including dementia and other medical conditions, meaning staying at home was no longer an option. When searching for a Care Home, Henley Manor met all my requirements as far as a home was required. Excellent facilities, superb bedrooms, restaurants and common areas that
I would hope for in a brand new home. However, I have been even more impressed with the staff, now that she has been in the home for a couple of months. They have really tried to help Mum settle in and engage with the other residents in activities. Having lived in her old house for nearly 50 years, the upheaval was always going to be stressful. But, I am very happy that she is being well looked after by some very caring people.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We are so glad to have your Mother as part of the Henley Manor family.


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Review from Abi T (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Henley Manor opened in February 2020 and is simply beautiful. The transition from home to care has been made so much easier due to the support and personal attention from the team involved. From my first interaction through to arrival, everything was taken care of working together to support my Dad.
I cannot recommend Henley Manor highly enough and wish the team continued success in their flourishing, welcoming home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home, and for your kind words.


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Review from R (Son of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brand new home built and equipped to a very high standard. My mother is a native of Henley and so was able to appreciate the various detailed town memorabilia scattered around the home, even down to motifs of St Mary's church on the wallpaper. There is a very high ratio of staff to residents
which ensure hugely attentive care, almost over-attentive. No doubt this will diminish a bit over time as the home fills up, but the home seems able to attract high-quality carers who are sympathetic, dedicated and full of enthusiasm for their role. In addition, all the managers I have met are highly professional and very reactive to queries or suggestions. I can highly recommend this home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We are so glad your Mother has settled in well and is enjoying Henley Manor Care Home.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Hallmark Henley Manor is calculated as follows: ( (280 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 315 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (20)

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Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager

Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.