Copelands Dementia and Residential Care

97 Donaghadee Road, Millisle, Newtownards BT22 2BZ
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9.1 16 Reviews
  • Copelands Dementia and Residential Care, Newtownards
Copelands is a contemporary and luxurious space, constructed according to the highest recognised standards in dementia-friendly design, while being domestic in feel and scale.

With a maximum capacity of only 60 residents, Copelands provides private en-suite bedrooms, with the majority enjoying views across the rolling drumlin countryside or out towards the Irish Sea.

Each bedroom:
•        is fitted with an individually controlled thermostat.
•        has a fully accessible en suite wet room.
•        is furnished with a bed, two bedside tables, wardrobe, chest of drawers and console table.
•        has TV/Telephone sockets and a basic Freeview channel selection.*

Residents are encouraged, with the help of their family, to personalise their room with a special chair, family photos, favourite ornaments, or pictures etc.

*Residents must provide their own TV screen/set and each room is wired to enable the installation of a Sky box at the residents’ own expense.

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Care Provided by Copelands Dementia and Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nigel Emery (Manager)
  • Admission Criteria
    • Open to both private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Copelands Dementia and Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please ask for our current pricing structure

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please get in touch to discuss visitation arrangements


  • Parking

  • Free ample parking on site


Copelands Dementia and Residential Care Reviews (16)

9.1

Copelands Dementia and Residential Care has a Review Score of 9.1 (9.114) out of 10, based on 6 reviews in the last 2 years. Over all time Copelands Dementia and Residential Care has 16 reviews.

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Review from Iain P (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A month in and we are utterly delighted with dad moving to Copelands. It really is the next level in care. Full of heart, warmth and staff who really enjoy working there. Then there is the location and building design - Wow! It will be even better still when the nursing care section opens. A great,
exceptional place!

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your review and we are thrilled that your dad has settled so well with us.


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Review from Noel H (Son-in-law of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Copelands is a fine example of how care of the elderly should be provided. I did not realise that a facility like this even existed. Full marks to all the staff from the management right through to the support staff and the carers! Well done! The whole family is delighted that we found this place.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for the kind words and we hope that word spreads about our service here at Copelands.


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Review from J G (Friend of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home to walk into. The decor is gorgeous. It is stylish, bright and welcoming. The staff are very caring and friendly. They seem to know the residents really well and their fondness for them is tangible. My dear friend that I visit regularly is usually found sitting in the attractive
day room whose huge picture windows ensure the room is flooded with light. Sometimes she is playing dominoes. Sometimes she is sitting contentedly nursing a cup of tea. There are activities laid on every afternoon. There is a hairdressers. Today I noticed that her nails were beautifully manicured and she liked to show them off. There is a lovely cafe with wonderful sea views. It feels as though we are taking her out for a while although the reality is the cafe is accessed just down a pleasant corridor and through a glass panelled door.
Copelands deserves its 5 star rating.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your sincere review of our services here at Copelands.


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Review from J J (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleasant surroundings and in a very tasteful decorative state. The care is excellent, very friendly staff who get to know the residents very well. That includes care workers, cleaners and office staff. The kitchen staff are great and get to know what residents like to eat. The cafe is an
excellent place for visitors and residents. Just a small recommendation is that maybe a little more things for the residents to do. Activities or entertainment.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to feed back about our services at Copelands. Regarding activities we acknowledge that residents love having a varied programme of activities each day. We are continually working to expand our programme and build wider links locally for options around this.


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Review from J M (Daughter-in-law of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Copelands for four weeks and in that time we have seen an improvement in her mobility, health and well-being and heard her laugh for the first time in months.
The management has been supportive and informative to both my mother-in-law and us as a family in making the
decision to move from home to residential care. They are very hands on and set a great example to the rest of the staff team with their friendliness and attitude.
The staff team - whether care workers, catering or ancillary - are like an extended family always finding time to chat and provide one-to-one support through practical help and activities.
The accommodation is beautifully designed and decorated with a comfortable elegance. Private rooms are large and en-suite with everything necessary for daily living.
I would stress that it is the care and support shown by the management and staff to residents and family members that sets Copelands in a category of it's own.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to review your and your mother's recent experience at Copelands.


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Review from A B (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very content and happy during her stay at Copelands. The facilities, activities, and view were exceptional. The staff were very caring and supportive to my mums needs. She also really enjoyed the weekly church service at the home and the hairdressers!

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to reviews Copelands, and we are glad that your mum has had such a positive experience.


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Review from J G (Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ratings (good) signify room for improvement. In-house communication could be much improved. Advance notice of events/arrangements is poor.

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Review from I M (Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Copelands Dementia and Residential Care now for nearly six months and I couldn't speak highly enough about the care she has received from the staff or the Copelands facility itself. Mum moved into the dementia care facility and I have just been so impressed with the care,
the space, the welcome and the activities on offer. Their Covid protocols have impressed me as being safe and pragmatic and ensuring residents don't become isolated in the event of an outbreak. My mum had been in a previous care facility that I believe genuinely got their Covid restrictions wrong and this led to isolation and a poor outcome, particularly for my mum. Mum is in such a better place now she is a resident at Copelands.
The main thing to recommend Copelands is not the beautiful building, grounds or view, it's the staff - all of whom have had dementia training and work together in a way that I have not experienced before - it is clearly for the residents' benefit. We feel blessed Mum is a resident at Copelands.

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Review from S F (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I can't recommend Copelands Dementia and Residential Care highly enough - on every level - the accommodation, the location of the premises (beautiful sea views on the coast), the food, the atmosphere, the standard of care and, most of all, every single member of the incredibly
dedicated and caring staff. My mum, who was diagnosed with vascular dementia in 2018, moved in in April of this year, having lived at home until then and we are all - including, most importantly, Mum herself - delighted at how she has settled in. The last year has been very difficult for our family, having lost my father last November after a long period of illness and having suffered the sudden bereavement of another close family member - but from the word go, the staff and management at Copelands have been beyond helpful and supportive - not just to Mum but to all of us. Mum never stops saying how fantastic the staff are, that they can't do enough to help - and I wholeheartedly agree with her!

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Review from David M (Son of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and support our mother has received from the staff at Copelands Dementia and Residential Care and believe Mum could not receive the level of individual care and attention in any other home. They are always quick to respond when any issues arise and always willing
to facilitate when possible. The surroundings are five-star and state of the art complemented with five restaurant quality food, the addition of the café allows you to converse with Mum and friends in a wonderful setting.

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Review from Barbara C (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident in a dementia unit at the Copelands Dementia and Residential Care for almost a year and I would have no hesitation in recommending it to anybody. All the management and support staff are approachable, professional, caring and keen to do whatever to make Mum comfortable.
They encourage her to join in during activities but also respond to the individual wants and needs of residents on a one-to-one basis. The standards of housekeeping are exceptional and the domiciliary team members are always on the go. The standard of catering is also excellent with a varied and nutritious menu which changes regularly and individual meals are often adapted to suit the appetite of the resident. What I find really heartwarming is that all staff members from the different functions interact with the residents on a day-to-day basis which I believe helps the residents to feel at home.

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Review from Sue A (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed and delighted with Copelands Dementia and Residential Care and Mum has settled in really well. The staff are truly wonderful; kind, caring and efficient. The whole place has a feeling of community and homely normality. You only have to see the quality of the building and furnishings,
not to mention the views, to realise that this place is special but it's the super staff who make the place so outstanding.

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Review from J L (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home with an excellent standard of care. Facilities for residents and families are of a high standard. There are places to sit quietly or to go for a chat. The worship space gives place for reflection and regular services held are enjoyed by residents. All of these things contribute to Copelands
Dementia and Residential Care feeling like home and not just a place to live.

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Review from Carolyn E (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff who are extremely kind, skilled and genuinely passionate to help Mum and all other residents have a happy and fulfilling environment every day.
Mum's best interests are at the heart of everything they do.
I have also experienced how everyone at Copelands Dementia and Residential
Care also has time for me as Alzheimer's disease can be difficult to watch Mum losing her memories and is so emotional.
Mum has been in Copelands for seven months and I trust everyone as I see how Mum is treated daily, I am always kept up to date on Mum's progress. She has built up great relationships with the kitchen staff as well as carers and leaders. Mum enjoys all activities. When Mum is anxious the team are brilliant at reassuring Mum. I now look at the team at Copelands as our extended family and can't thank them enough.
Making decisions to find the right care home for our loved ones is an extremely tough and emotional decision and I am so happy we eventually found the right place for Mum and highly recommend Copelands.

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Review from Lynn B (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited lots of care homes looking for somewhere for my mum to live as she was no longer managing alone. Mum has now been in Copelands Dementia and Residential Care for three months. It is the most amazing place. I love it and, more importantly, so does Mum. The facilities are great and all the staff
are just lovely. I feel so welcome and part of the place. Mum still has full independence with any support she needs. Plenty of activities when she wants them and company when it suits her. I can't find one criticism. Everyone, staff, relatives and residents all seem very happy.

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Review from Owen S (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had at Copelands Dementia and Residential Care since my mother became a resident has been outstanding. It was a very difficult time for our mother and the whole family during the transition of her settling in. The last two months, unfortunately, have been an outbreak of Covid but
the way the staff handled the whole situation has been reassuring for myself and my siblings. I would highly recommend Copelands as they are very professional, caring, considerate and I feel my mum is blessed being a resident.

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Current Review Score: 9.1 (9.114)

Overview of Review Score

The Review Score of 9.1 (9.114) out of 10 for Copelands Dementia and Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Copelands Dementia and Residential Care is calculated as follows: ( (65 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Copelands Dementia and Residential Care is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Nigel

Nigel Emery

Job Title: Interim Residential Manager

Joined: 2003

Nigel has many years of operational management with BCM, having worked initially as a member of the Kirk House management team, and then more recently as the Head of Estates for BCM.


His background in care management serves him perfectly to oversee the Residential Manager role in 2024.


Frequently Asked Questions about Copelands Dementia and Residential Care

What types of Care is Copelands Dementia and Residential Care registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Copelands Dementia and Residential Care provide?

Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Copelands Dementia and Residential Care have?

There are 46 Single Rooms.

What are the Facilities & Services at Copelands Dementia and Residential Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Copelands Dementia and Residential Care to the centre of Newtownards?

7.0 mile(s) as the crow flies, distance by road may be significantly further.