Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
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9.8 123 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.

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Care Provided by Alban Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • St Albans Care Ltd
  • Person in charge
  • Delia Abaza (Matron)
  • Admission Criteria
    • Referrals from all sources welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Alban Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £2,000
    • Self-Funded Nursing Dementia Care £1,800 – £2,000
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,900

  • All our fees are subject to an assessment. Please enquire directly with us.
  • (these prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • Parking available on site


Alban Manor Nursing Home Reviews (123)

Total of 123, showing 1-20
9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.769) out of 10, based on 41 reviews in the last 2 years. Over all time Alban Manor Nursing Home has 123 reviews.

Overall Experience

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Date Published

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Review from Heather L (Wife of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During two weeks respite my husband was very well looked after. The staff were caring and considerate and always available when needed. The home is very well managed with staff who ensure that all the needs of residents are met. The receptionists are helpful and welcoming to visitors. Indeed I would
happily recommend Alban Manor to anyone looking for residential care.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Heather. Thank you for your lovely comments. We really appreciate it. We always try our best to make a difference in people's lives. Best wishes


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Review from N T (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't put into words how grateful I am to Alban Manor. My mum was so poorly and thanks to all the staff at Alban Manor she's walking again and has become independent. I'm so thankful to all the staff, from the kitchen for helping her to put on weight. Night staff for saving her life and all staff
for helping her to walk and live.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your beautiful feedback. We are so happy to be part of your mum's journey. The day she went back home was a huge celebration for our team as well. Best wishes. Please come and visit.


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Review from A L (Wife of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his last 9 months at Alban Manor and the care he received was first-class. The staff are so caring and compassionate and I couldn't have asked for better. They were also so welcoming of the family and visitors.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your trust and appreciation. He was cared for and loved at Alban Manor. The team would like to thank you for your lovely feedback. We are all passionate about what we do and is great to have positive, reassuring feedback from others. Best wishes to you all. Thank you and Regards.


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Review from H H (Wife of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here. He has never asked to go home although he likes going on a trip out.
Staff are very friendly to our sons and me whenever we visit. They keep us well informed on how he is getting on.
We have always been impressed by his care.

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Review from J E (Brother-in-law of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff established very good relations with the resident and with family members, keeping us informed of any changes.

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Review from G G (Son of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, the level of care my mother received was nothing short of the highest standard. This is also in the level of care and compassion she was shown. I cannot recommend Alban Manor highly enough, this is truly an amazing care/nursing home.

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Review from W H (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alban Manor provided a month of respite care for my father after a fall and a period of delirium. He stayed on the first floor with dementia residents and received appropriate care and attention. Managers and staff always listened to our feedback and made sure that he was safe and comfortable.

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Review from Maria P (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Alban Manor Nursing Home for end of life care.
From the moment I met with the first staff on the door, I felt this to be a warm, professional, caring and loving place. Alban Manor felt like a home where even I, as my mother's daughter, felt cared for.
During the short
time my mother was there, she was treated with dignity and all her needs were met. Her room was light and airy, and specifically given in a place where she wouldn't feel isolated. The family dog was even allowed to make visits!
The team at Alban Manor work to the highest professional level but somehow still manage to feel like family.
I cannot thank them enough for making what has been a very difficult time so much more bearable by their compassion and kindness.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback. You listed all the values we try to promote at Alban Manor. Looks like our job was well done, again. Hope will see you soon.


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Review from N H (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alban Manor is a special place where you will always feel welcome and able to trust the team to do the right thing for your loved one. My Dad was a resident on the dementia floor for seven months from October 2023. He was so well cared for by the whole team who are very kind.
Dad lived in three care
homes over 5.5 years; Alban Manor and the team were by far the best at everything. When I moved Dad from another home, he was immobile and needed a hoist to get up. Within weeks at Alban Manor, he was mobile again, able to walk with a frame until his final couple of weeks in May 2024.
The team are professionals, they really care and they are very good at communicating which makes life so much easier during a difficult time. Thank you.

Reply from Nicola Chittenden, Administrator at Alban Manor Nursing Home

Thank you for your lovely feedback. We really care about what we do. We will share your feedback with the rest of the staff. Best wishes from Alban Manor Team.


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Review from B G (Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for by all the staff.

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Review from Sarah S (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Alban Manor for a year until her death in February 24. Her needs were thoroughly assessed prior to her move and on arrival, a care plan was already in place and specialist equipment set up. She was assessed again on arrival. The professionalism of the staff was exemplary. Mum settled quickly
and her physical condition improved immediately due to the professional care she received from the nursing and care staff and the way she was treated with dignity, respect and kindness by everyone. Our large family was always welcomed, and we felt fully involved in her care. We had access to her care plan which was updated regularly, and we could view a record of her daily care at any time. Any concerns we had were addressed immediately and suggestions we made were included in her care plan. We feel very lucky to have found such a wonderful nursing home for Mum. Thank you to all the staff - nurses, care workers and admin - for your friendliness to us and the excellent care you gave Mum.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Your feedback is so appreciated by the team at Alban Manor. Thank you. We do the job with kindness and pride. We do want to make a difference for our residents. Best wishes to all. Thank you


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Review from John S (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day she arrived until she sadly passed away, our dear mother/grandmother received care and compassion of the highest order from every member of staff. For that we will be eternally grateful and cannot speak highly enough of Alban Manor Nursing Home.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

What a lovely feedback. Thank you. The team really appreciate your kind words. Best wishes


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Review from Paul J (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Alban Manor from 2021 until November 2023 and was looked after and cared for so well every day until his passing at the end of November 23. My mum then first went into respite at Alban Manor from the hospital, becoming a resident in January 24. This is where Mum wanted to be knowing she
would be given the same care and affection Dad had, also knowing her friends and family would be made welcome when visiting. Again, like Dad, Mum was looked after so very well until her passing, on 2nd April 2024. All the staff were and are amazing, very kind, special, caring people and treated Mum so, so well until the very sad last day. Thank you.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your lovely feedback. Best wishes from the team. Your parents are really missed. Thank you.


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Review from C O (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very apprehensive about going into a care home after living independently for 89 years. The staff were kind and caring. She soon gained confidence. All my emails were replied to very quickly by senior staff. My mother was only at Alban Manor for 4 weeks but in that time she put on weight,
which was wonderful and began to get back to her old, happier self. A great reflection of the care/time/attention she received at Alban Manor. Thanks to all the staff!

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback. Best wishes. Kind regards, Matron


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Review from Rose D (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely caring and compassionate. Dad could not have been more loved and cared for in the short space of time he was at the home, which made it more bearable for me and my brother during a very difficult time. I would like to extend our thanks and gratitude to everyone at the home.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your kind words. Best wishes from our team at Alban Manor.


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Review from J R (Wife of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Alban Manor for less than six weeks until he sadly died, and he received excellent care there. Everyone from the matron and the management team, to receptionists, nurses and carers were not just professional and efficient, but unfailingly kind, patient and caring to him.
They were always friendly and helpful when I and other family members visited and showed extraordinary compassion and sensitivity to us in the very difficult days leading up to my husband's death.
My husband had coeliac disease and attention given to his gluten-free diet was faultless.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your lovely comments. The team really appreciate them.
Our job is to make sure you feel the compassion and kindness we offer to your loved one and you trust that they are in good hands. Kindest Regards


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Review from Bryan H (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As "unofficial guardians," we were 100% delighted with everything that Alban Manor provided.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for the highest scores awarded to Alban Manor.
We really care about what we do.
Best wishes.
Kind Regards
Matron


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Review from D R (Respite Resident) assisted by family/friend published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were extremely friendly and helpful once they understood what I wanted. It was my first experience of respite care and initially, I was not made aware of some of the systems, timings of meals and help with personal care. Once I understood how things worked the earlier difficulties were
resolved.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your kind feedback.
Best wishes from the team at Alban Manor.
Kind regards.


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Review from Peter S (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and myself were delighted when a place became available for my dad at Alban Manor as this was top on our shortlist. Right from the off, pleasant and professional staff made Dad feel welcome and safe. Any concerns Dad or ourselves might have had were promptly addressed with kindness. My brother
was encouraged to hang Dad’s chosen pictures in his room and make it his during his stay. There was plenty of input to interest the residents which unfortunately Dad was too frail to take on but nonetheless offered. The most important thing for us was Dad was in safe hands.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Peter,
We really appreciate your kind feedback.
The team is happy knowing that your dad felt safe and well cared for. He was a lovely gentleman and will be missed.
Best wishes,
Kind Regards.


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Review from I S (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad could not have been in more professional, tender and interested hands at a very difficult time for him.
Everybody went the extra mile, made it fun and tried to interact. Dad had everything thing he wanted to eat and everyone’s love.
I cannot thank everyone for making Dad's final months so comfortable.
One
staff member in particular, you are a legend, I am sorry I didn’t have the words.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for appreciating the work we do. We always like to go the extra mile and make the difference for our residents. Your dad was a lovely gentleman and he will be missed.
The feedback for that particular member of staff is well deserved.


Best wishes
Kind Regards
Matron


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Alban Manor Nursing Home is calculated as follows: ( (374 Excellents x 5) + (96 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 477 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Delia

Delia Abaza

Job Title: Matron

Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.


Ionela

Ionela Buhalniceanu

Job Title: Care Manager

Joined: 2019

Ionela joined us in 2019 as a Carer and for the last four years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.


Frequently Asked Questions about Alban Manor Nursing Home

What types of Care is Alban Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alban Manor Nursing Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Alban Manor Nursing Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Alban Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alban Manor Nursing Home to the centre of St Albans?

0.5 mile(s) as the crow flies, distance by road may be significantly further.