Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
Submit a Review
9.8 123 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.

Show Alban Manor Nursing Home on the Map

Care Provided by Alban Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • St Albans Care Ltd
  • Person in charge
  • Delia Abaza (Matron)
  • Admission Criteria
    • Referrals from all sources welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Alban Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £2,000
    • Self-Funded Nursing Dementia Care £1,800 – £2,000
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,900

  • All our fees are subject to an assessment. Please enquire directly with us.
  • (these prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • Parking available on site


Alban Manor Nursing Home Reviews (123)

Total of 123, showing 21-40
9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.769) out of 10, based on 41 reviews in the last 2 years. Over all time Alban Manor Nursing Home has 123 reviews.

Overall Experience

  • 111
  • 11
  • 1
  • 0
  • 0

Date Published

123
7
15
41
82

Review from J B (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been at Alban Manor for 2 years, initially in the Balmoral suite, but after 3 months she was transferred to the Windsor suite.
The home and staff were always warm, considerate and accommodating.
She had medical needs and the nursing staff were always there and proactively managing her
progressing ill health. When she was deemed as end of life, the situation was handled delicately, with respect and I was kept informed of the situation at all times.
This home is unique and a true family.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback.
Your kind words are really appreciated by the team at Alban Manor.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with Alban Manor for two and a half years. Their care was faultless and the whole team worked to ensure everyone was comfortable, happy and making the most of life. The facilities are good and I would not hesitate to recommend them. They kept the family informed of all important events and when
the end of life was near offered support and comfort.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you.
Your feedback is highly appreciated.
Best wishes from the team at Alban Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Brother of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister stayed at Alban Manor Nursing Home for almost three months. She had complex care needs and became very severely ill during that time. The staff, from receptionist to matron, were unfailingly friendly, helpful, conscientious and professional, and the nurses in charge of the floor were highly
experienced. I was very pleasantly surprised by the quality of care, clinical supervision and regular communication with me. Support from the nearby NHS general practice was also good. The food was well prepared and presented, and the staff tried hard to ensure a good intake of food and fluids. Skin care and hygiene were also very good. The nursing home is purpose-built with attractive decor and grounds, the facilities are excellent, the room was bright, clean and comfortable, and our decorations were welcomed, enhancing an already very homely living space. The consideration shown to my sister and us when she died was outstanding. We are very grateful for the care she received.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Peter, thank you on behalf of the team at Alban Manor. We really appreciate your feedback.
We remain a passionate and caring team, trying to make a difference for our residents and their families and friends.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty B (Respite Resident) assisted by family/friend published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was friendly when I arrived. The staff are very good. Food has a good variety. Made quite a few friends. Overall, it was a very pleasant stay and hope to return in the future.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Betty.
We are here if you need us. We would love to help anytime.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eddie S (Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great place to live. The staff are fantastic.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Eddie, for your kind words.
We are so happy to help you.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa D (Wife of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here a year now and enjoys the communal spirit and I appreciate it also.
He joins in most events and is easier on himself and his friends. The staff are all very helpful and pleasant.
Thank you for your care and interest.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Teresa.
Your feedback is really appreciated by the team.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linsey E (Niece of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time I made contact with Alban Manor Nursing Home, I was impressed with the level of both care and professionalism. They were very patient throughout the entire process of my uncle being admitted. The staff are excellent at updating us with any physical and mental health changes
that may arise. There is always a lovely smile and a feeling of warmth and compassion whenever we visit.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Linsey.
Thank you for your lovely feedback.
We are happy that he settled in so well.
Here to help.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is absolutely in the kindest, caring place you could wish for. All the staff are attentive to all my dad's needs. They take a lot of time to feed him all his meals. The liaison between the matron and nurses with NHS doctors and specialist care is very good. The home is always very clean and the
food is of superb quality with elevens and afternoon tea between meals. Activities are provided to entertain my dad. Absolutely no reason to not recommend this home.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Paul.
This is a great feedback.
We will continue the excellent work.
Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary K (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this nursing home for five days from discharge from hospital until her death. She received excellent care. She was unwilling to eat but the staff tried hard to find something that she would eat. On her birthday they decorated her room with balloons, made her a special cake with candles
and sang Happy Birthday. I am sure this gave her pleasure although she did not have much understanding of what was happening. I was welcome to visit at any time. The ambience is bright and cheerful and the staff are friendly.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rosemary.
We are just happy that we helped her celebrate her birthday in style.
Best wishes from the team at Alban Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Husband of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the management and reception staff at Alban Manor extremely welcoming, friendly and efficient.
The nursing staff are also very caring, friendly and patient with all residents, and also do their very best to treat everyone with the utmost dignity. I would have no hesitation in recommending
Alban Manor to prospective families.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much. Your feedback is really appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jamie W (Wife of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was aware of my husband's lack of enthusiasm about living in a care home. The staff thought about his interests (mainly model railways) and provided and painted a special table for his models.
The newer unit manager inspires confidence that any needs will be taken seriously and that something
appropriate will be done.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you.
We really appreciate your feedback. Yes, you are right in saying we take all matters very seriously, making sure we deal with any problems in a professional and efficient way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret K (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very caring nursing home. Everybody is very pleasant and helpful. My husband has a shower every morning and dressed in clean clothes. If he doesn't want to go to the dining room his meals are brought to him. There is a good choice on the menu.
There are two lovely garden areas and the residents
are encouraged to get out.
Outings are arranged monthly.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Lovely feedback.
Thank you so much, on behalf of the team at Alban Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel G (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception staff are friendly and efficient and create a helpful and pleasant atmosphere for visitors and residents alike. Medical and care staff deal confidently with routine and less familiar situations with sympathy and skill.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rachel.
This is a lovely feedback. We know how much you appreciate our work.
We built a great relationship over the last year.
Thank you.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ron W (Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care provided is generally very good and recent changes have been introduced which improved levels of personnel.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you Ron. We are so happy you are part of the Alban Manor family. Matron


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey K (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a place where dignity exudes from the moment you enter to the day your loved one leaves. My mum had the best care we could have hoped for and the way all of the family and friends were welcomed was so warm. Exceptional people in every department, from reception, nursing, personal care, to the
kitchen staff - this is not a job but a labour of love. They genuinely care. For our family, it was an excellent experience, in a difficult time.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Your feedback is overwhelming.
We are so happy you recognise the love, care and commitment we put into what we do at Alban Manor.
Best wishes
Thank you
Matron


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill T (Sister-in-law of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before choosing a Care Home for my sister-in-law, I looked around several in the area, and none of them seemed right. As soon as I walked into Alban Manor, I knew this was the one. She has now been at Alban Manor for three months and after the first few weeks, has settled in very well. She is much
more mobile than she was at home and is eating and sleeping better. The care she is receiving is excellent. I have found all the staff very friendly and helpful, and any concerns are dealt with quickly and efficiently. She has recently been moved into the Dementia Unit, and I worried she would find it unsettling to have to move to a different room, but she is fine. I have asked her if she is happy with her care and the Home and she says she is. I would be happy to recommend Alban Manor to anyone.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Jill, for your lovely feedback.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support. Staff are always very obliging and caring and will assist at any time, making him very comfortable. Personal care is good, and always give a good shave etc.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary R (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with how welcoming and responsive the receptionist, carers and nurses are at Alban Manor Nursing Home. They informed us recently that our relative hasn’t been able to sit in an upright chair and is mostly confined to bed but when we visited this morning they brought her a portable reclining
armchair so we could wheel her into the courtyard garden and enjoy a complimentary cup of freshly ground coffee together. Great to see the herbs and vegetables growing in the wooden planters. Beautifully maintained home and wonderful staff!

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rosemary, your feedback is really appreciated.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally H (Partner of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at Alban Manor for about six months since having a stroke and now being severely disabled and having little speech. The facilities are very good and meet his needs and all the staff are extremely caring both to him and me. There is a lovely atmosphere and all the residents seem very
happy. There is a wide range of activities and my partner benefits from the stimulation of being with other people even though he can’t join in their conversations. He has a pleasant sunny room overlooking the garden and he enjoys being outside when possible. The garden is well laid out and equipped with benches and shady areas. I have noticed that the residents are very caring towards each other. As a lot of them are local they often have visitors known to other residents who will then call and say hello so that it feels like a real community resource. There is a monthly church service which residents can attend. I am often there at mealtimes and the quality of the food is very good.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your kind feedback.
We are here for you all and we do listen and act on any suggestions/feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Decided to book for three weeks at Alban Manor Nursing Home following a knee replacement surgery, I would not have been able to fend for myself at home on my own. I have been very impressed with all the staff, they are very caring and very supportive of all the patients. I would not hesitate to recommend
Alban Manor to anyone seeking assistance and care in a very friendly setting.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you. It was a real pleasure helping you recover from the surgery. Best wishes. Delia Abaza.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Alban Manor Nursing Home is calculated as follows: ( (374 Excellents x 5) + (96 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 477 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Delia

Delia Abaza

Job Title: Matron

Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.


Ionela

Ionela Buhalniceanu

Job Title: Care Manager

Joined: 2019

Ionela joined us in 2019 as a Carer and for the last four years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.