Review from Trish G (Wife of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience

My husband has been in Alban Manor since last June. I could not have wished for him to be in a better place. He's in a lovely room overlooking the garden and when the sun's shining he gets full sun, this is something he has always loved. He is very happy there and it's truly home to him. The food is

good varied and plentiful. The staff are absolutely lovely, they are caring, kind and attentive to his every need. Even though he can't communicate with them verbally he knows the different staff members and responds well to them with smiles and gestures. They do an amazing job and show huge compassion for those they care for. I have been so impressed at how friendly they are to me too, regardless of what time I visit. Everyone is so welcoming, whether they are office staff, front desk staff or carers, they always smile and take time to chat with me. I've got to know some of them really quite well over the past 9 months. I think the place is very well managed, it runs like clockwork.

Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Trish the team would like to thank you for this lovely feedback. Best wishes. Delia Abaza, Matron.

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Review from Kuljit G (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

My dad was admitted a few wks ago into Alban Manor for a period of 4 wks. It was an emergency admission, the nurse and carer on the night insured that the room was ready and the following day the admissions nurse was excellent in formulating a care plan and registering him with the local GP. His erratic

behaviour at the time of admission was quickly diagnosed by the GP practitioner and appropriate referrals were made in a timely and effective manner. I found my dad was happy and comfortable at all times with the staff who were able to see to his needs. He wanted to have beer with his meal, this was provided and he enjoyed his food especially fish and chips with dessert. The staff also allowed me to dine with my dad which was brilliant. The home is very clean and the staff looked happy and well-presented. Big thank you to everyone at Alban Manor.

Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you so much for taking the time to write this review and share your experiences of Alban Manor Nursing Home. We are so pleased that your dad had a positive experience with us and he especially enjoyed the food and beer. We love having our visitors come and spend as much time as possible with their loved ones - that's why we have an open visiting policy, so it is great you were able to dine with him. We are pleased Alban Manor offered him respite and if you ever need us again, please do not hesitate to give us a call.

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Review from C L (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

Alban Manor came to our rescue when we needed emergency care for my mother due to a family death overseas and family illness here. Staff went above and beyond in enabling her to be admitted at short notice and I'll never forget their kindness at a hugely stressful time. My mother was so well looked

after there, and on the phone mentioned how kind the staff were. As she has short-term memory loss as a result of a stroke this is quite unusual for her. When I collected her, she looked relaxed, well, and well cared for. I could tell that she'd felt safe and secure. The staff were upbeat, energetic, kind and patient - the sort of skills that are vital for looking after elderly people and treating them with respect. I felt the home was tailoring its care to the individual rather than delivering a one size fits all service. The home itself was bright, welcoming, spotlessly clean, and with a nice sense of busy-ness about it. This atmosphere suggested to me that it is a well-led place.

Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for taking the time to write this lovely review. It was a pleasure to provide respite to your mother when she most needed it and we are glad we could be there for your family in your time of need too. We pride ourselves on delivering the highest quality of person-centered care to our residents so it is great to hear your mother had this experience and left feeling relaxed and well cared for. If you ever need us again in the future, our door is always open.

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Review from Mark L (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience

Could not be happier with the respect and friendliness shown to my father over his time at Alban Manor. Two members of staff in particular have been informative and communicative throughout. Dad was not happy to begin with but settled in comfortably and it became his 'quiet' place. Thank all the staff

so much.

Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for your kind words, the staff will be so pleased to read your review. We loved having your father stay with us and we are so glad you felt he was treated with the respect and friendliness that he deserved. It is completely normal for it to take some time for new residents to adjust to living in a nursing home, but with our philosophy 'home is not a place, it's a feeling', we can ensure they soon feel comfortable and relaxed. We are glad your father had this same experience. Thank you.

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Review from V M (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

I took my mum to Alban Manor, and I could not have asked for better care. The staff were attentive, kind and reliable. The matron was very organised, efficient and helpful when my mum was admitted. Leaving my mum in such capable hands made me feel confident that she was being cared for by the staff

like a family member. My mum really enjoyed the food which was nutritious and the menu was thoughtfully planned. There were morning and afternoon activities that my Mum was able to partake in. With my mum having a complicated medical history, I appreciated that the medication and specific dosing were accurately dispensed and hygiene was exemplary. Thank you for all your hard work.

Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for your lovely words and for recommending Alban Manor Nursing Home. We are pleased you felt your mum's care was worthy of 5 stars and that you felt she was in safe hands. Spearheaded by our dedicated matron, our staff put a lot of hard work and care into ensuring the services we provide, like the food and dispensing of medication are correctly executed as per our residents' wishes. Thank you again.

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Review from N M (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My mum has Parkinson's and she recently stayed at Alban Manor for respite care - we cannot emphasise what a difference her stay made both to her health and how beneficial it was for the immediate family. Knowing Mum was receiving the best possible care for her condition and was in the safest hands,

meant we did not have to worry about anything. The Matron was extremely reassuring and nothing was too much trouble. All the staff have been extremely patient, caring and are knowledgeable of personal care needs - we had the most efficient check-in process where a detailed care plan was discussed. Any questions at all that arose during Mum's stay were dealt with swiftly and the care team were in touch with any updates as required. Mum thoroughly enjoyed all the delicious meals during her stay and especially loved all the activities that were on offer - she took part in everything and has returned home with Christmas decorations that she proudly painted for the grandkids!

Reply from Ramneek Greywall, Director at Alban Manor Nursing Home

Thank you for the lovely review. We wish all your family a very Merry Christmas and best wishes for 2023.

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Review from Alison H (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

My mum went to Alban Manor Nursing Home recently for two weeks of respite care following a stroke. The home manager could not have been more efficient and helpful in assisting us with this situation. The most prominent thing to me about the home was how very kind and caring all the staff were in helping

my mum at this difficult time. It is an extremely well-run, caring home - would highly recommend.

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Review from Dan G (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience

With all the stress and worry about my dad having to go into a nursing home, I'm very happy that we found Alban Manor and they had a vacancy. We looked at other nursing homes, including their CQC reports and it's quite shocking how some are run. I just wanted my dad to be safe, happy and looked after.

I noted Alban Manor's CQC result for management but wasn't concerned about that and in the months my dad has been there, I've seen no evidence of problems. In fact, we wanted my dad to go there because a relative had worked at another nursing home where the manager had worked and she was very impressed by her. All the staff are lovely. They are caring and patient, even when doing hard work for patients who can be difficult. They know how to handle dementia patients and are busy but not run off their feet. My dad sees them as friends and they talk cheerily to us relatives and clearly know my dad, despite the home being a big one. I've got more to say but not enough room...

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Review from Carol H (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

After a fall, my dad was unable to stay at home. From the first phone call I made to Alban Manor, I felt we were in safe hands. Moving Dad into a nursing home was not something we had planned to do, but he soon settled in. The home has a happy feel about it - it's bright and airy, clean and very comfortable.

Dad's room had everything he needed, and he was encouraged to bring things from home to make it his own. Dad really enjoyed the home-cooked meals and cakes very much. All of the staff are very kind and caring, and always had time to have a little chat with Dad and always treated him with dignity. I have nothing but praise for all the staff at Alban Manor and have no trouble recommending it.

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Review from A C (Sister of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience

I cannot recommend Alban Manor Nursing Home highly enough! When my brother was in need of longer term care, we wanted to find somewhere that had a warm, caring and family-feel environment for him. We honestly feel incredibly lucky to have found such a gem of a home for him. The staff go above and beyond

in their care; the relationships between residents and staff are strong and the atmosphere is authentic and relaxed. Alban Manor is honestly the best ever home in the area and one that my family and I have every confidence in. Thank you to the amazing Alban Manor Team.

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Review from Annaleise H (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

My Mum, who has dementia, has been amazingly well looked after for the last two years by the Alban Manor team. At times, with her mood and anxiety, this has been very tricky to do, but the staff's professionalism and their ability to see past those times and see the person behind the illness, means

they see the Mum I know. When needed the team have been proactive for Mum or have taken time to just simply sit with her. Mum's needs have changed over the last two years and her care has reflected whatever she needs. I have peace of mind that Mum is well cared for. The question below about activities, is tricky to answer, as yes lots is put on for residents, but Mum isn't really able to partake of so much at this time.

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Review from Kate O (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

Mum has been at Alban Manor for 6 months and has now settled very well. The care has been absolutely fantastic and we are very happy. All of the staff are very caring and I have complete peace of mind that Mum is well looked after. Thank you.

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Review from B H (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

My father was transferred for nursing care of his dementia and orthopaedic injuries in early 2019 to Alban Manor. The care he received throughout his stay was faultless up to when died in late June 2022. The pandemic and its cruel restrictions meant we had to trust the home at the most vulnerable time

of our father’s life, and they repaid our trust with overwhelming care and respect. I am finding it hard to express in words how much we owe the people at the home - the receptionists, the nurses and auxiliaries, cooks, cleaners, managers, and owners. Thank you all, from me, my family, and on behalf of my father.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your kind words which we will most definitely share with the team. It was our privilege getting to know your family and having your father live with us these past years. Thank you for the trust you placed in us and your unfaltering support through the pandemic. With our best wishes always.

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Review from Rebecca P (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

My dad was transferred to Alban Manor initially for an assessment from Hospital. He has been there ever since - he is so happy and settled and his mental health has improved so much. The staff are so kind to him and he enjoys chatting to them. I couldn't recommend the home enough - thank you for all

that you do for my dad!

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Review from Susan P (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My mother was transferred from Basildon Hospital to Alban Manor as she was terminally ill and edging towards the end of her life and could not return home after a fall. This was funded by the CCG as I lived locally to Alban Manor and this meant she could be near me and I could visit daily and I could

stay with her daily and evenings until she passed away, after 2 weeks and 2 days. The Manager, Nurses, the reception staff and all the carers, HCA's are all absolutely wonderful and so kind. My mother was treated and cared for with the utmost dignity and respect and this was so important to her and us, as a family. This move from hospital enabled other family members to visit and spend time with her in her last two weeks of life. The staff supported me also emotionally and nothing was too much trouble. It is a happy place and the atmosphere is warm and friendly and so caring. The garden is a lovely place to sit, and the food is amazing. My mother had the best care she could have had at the end of her life.

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Review from Elaine T (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Our Mum moved into Alban Manor Nursing Home July 21, she was very poorly and could no longer live independently in her own home, she was 94. Over the months Alban Manor became Home, the staff treated her as family, her health stabilised and she enjoyed the company and support that living in a nursing

home offered her. For years Mum had “coped” at home with the help of carers, but after a short time of moving into Alban Manor she became relaxed and peaceful in the knowledge that she was being well looked after and there was always someone to help her if she needed it. I and my siblings were with our Mum as she passed away, we witnessed the love the carers gave Mum in her final hours. They were respectful and emotional as they said goodbye to her while offering us support too. I know that everyone thinks they don’t want to “end up in a home”, but for Mum it gave her 8 months of really happy times and allowed us to step back from caring for her and spend quality time with her as her children.

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Review from C C (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been in Alban Manor for approx 6 months, and as a family, we are very pleased with the care she has received. Her health has improved greatly. All the staff we have met have all been extremely friendly and my mother seems relaxed and settled.

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Review from Julie S (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience

My Dad moved into Alban Manor in June 2021 as his Alzheimer’s had become too much for my Mum to cope with and he needed 24-hour supervision. Dad settled in really quickly and seems happy there (which isn’t easy - he’s not known for being easy to please!). He’s not very sociable either but often times

when I go to see him he is sitting in the TV lounge with the other residents. It’s so nice to see him that way. From my perspective all staff there, from management to reception, to nurses and carers, they are always polite and friendly and know be by name (which can’t be easy with all relatives wearing masks). That’s one of the reasons I enjoy my regular visits, it’s nice to have a little chat about my Dad with the people who see him most! I know Dad can be difficult to deal with but they have managed to look after him without any complaints from him. He tells me he likes it there, the staff are nice and the food is good. I love him dearly and I know he is being well cared for.

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Review from Lynda T (Wife of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

My husband entered Alban Manor in February '21 after suffering a stroke. The care, compassion, and friendship in his rehabilitation has been wonderful, from all the carers and staff.

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Review from Alison E (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

My elderly Mother has been in Alban Manor for two and a half years. During this time, her health has deteriorated significantly, but at each step along the way, the care my Mum has received has been modified to better suit her needs. This has been done in consultation with my family. The Management

team are always willing to listen and welcome feedback. The Matron really cares about all the residents and leads the way in ensuring her team show compassion, respect and care at all times. The care home demonstrates strong family values - from the moment you walk in the door, you are greeted with a friendly welcome from the receptionist, and all the staff, regardless of role, are hard-working and friendly. Alban Manor has done everything it can during the pandemic to rise to the additional challenges and have kept the families of residents informed at all times. The team are always lovely to my Mum, for which my family are truly grateful. I have no hesitation in recommending Alban Manor.

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Alban Manor Nursing Home

Care Provided by Alban Manor Nursing Home

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