Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
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9.8 123 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.

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Care Provided by Alban Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • St Albans Care Ltd
  • Person in charge
  • Delia Abaza (Matron)
  • Admission Criteria
    • Referrals from all sources welcomed
    • Ages 18+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Alban Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £2,000
    • Self-Funded Nursing Dementia Care £1,800 – £2,000
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,900

  • All our fees are subject to an assessment. Please enquire directly with us.
  • (these prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • Parking available on site


Alban Manor Nursing Home Reviews (123)

Total of 123, showing 101-120
9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.769) out of 10, based on 41 reviews in the last 2 years. Over all time Alban Manor Nursing Home has 123 reviews.

Overall Experience

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Date Published

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Review from Lyn B (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for a loved one is something I hoped I would never have to do, but sadly Dad is just too poorly for us to look after at home.
From the moment we stepped into Alban Manor we felt at home. The building is so bright and cheerful as are the staff.
I was particularly impressed with
the interaction between all staff from the top down, they really do work as a team, listening to suggestions and working together.
My dad has only been there a week, but already has a rapport with the staff, he tells us that everyone is so lovely, nothing is ever too much trouble. The activity schedule complete with a film night is amazing. No-one is forced to do anything, just gently encouraged. The live music on Saturday was lovely, everyone tapping their feet to the songs.
A huge thank you from me for making this very difficult time, so much easier.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your feedback, Lyn. We are so pleased how quickly your Father has become part of our community at Alban Manor.


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Review from Kate W (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wide smiles you get every time you walk through the door at Alban Manor speak volumes. Mum moved in there in October 2019 after a series of falls at home and we are very pleased with how she is being looked after. She has improved enormously since moving in. The staff are cheeky (in a good way!)
funny and personable. There are plenty of activities (yoga, singing, games and crafts) and trips out (shopping, restaurant lunches, museums, etc.). But there is no enforced Butlins-style fun: residents are encouraged to go on trips, but not forced if they'd prefer to stay put - which I think is important so the choice is theirs. It is pricey but feels more like a hotel than a nursing home. The atmosphere is relaxed but caring. I have been in homes where the residents are simply stuck in front of the TV all day. Here, you feel they are encouraged to keep on enjoying life.

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Review from Bob C (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alban Manor is focused on providing outstanding care. The staff are warm and friendly. They are open to receiving feedback and want to do the right thing for their residents. My mother is very happy at home and feels part of a community. Dementia is a difficult illness, and they have the expertise to
deal with it.

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Review from Cathy L (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our Mum from another local care home due to a number of reasons, primarily lack of attention with regard to her health and well-being. Having lost faith in that particular care home, we decided to move our Mum to Alban Manor, where we were greeted from the start with warmth, kindness and compassion.
Mum is now in a safe, clean place where she is being cared for by staff who are well-trained, kind, friendly and helpful. The rooms are bright, airy and clean, in fact, the whole home is spotless. There are daily activities and regular trips out. The management are very involved and keep a close eye on the day to day running of the care home. Nothing is too much trouble. There is always a warm welcome from all members of staff and management whenever we visit. As a family, we would highly recommend Alban Manor.

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Review from Sharon A (Daughter-in-law of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, a bright and happy greeting from the staff. The home itself is decorated in bright, light colours, unlike others that always beige and dull. All the staff were lovely, and nothing was ever too much trouble.
My Mother-in-law was very happy there for her short stay and enjoyed taking part
in the daily activities in the communal lounge (that was not too big, therefore had a cosy appeal to it). She also used to enjoy her daily chats with the other residents.
Overall, I would highly recommend this nursing home

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Review from Mark G (Husband of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very kind, thoughtful and helpful. They have had to deal with some very difficult situations and were simply fantastic when dealing with my father-in-law.
They have continued to provide support and advice with the utmost professionalism.

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Review from Geoffrey S (Husband of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the worst three months in our lives, we came to the nursing home, straight away it felt like we were going home. The atmosphere was so happy all the staff seeing you would always smile and say hello. I actually looked forward to coming to see her, even though she could not get out of bed she was
always dressed and washed. Well done to everyone.

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Review from R H (Friend of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two friends staying here and the love and care shown has been brilliant. The staff are always trying to make us more and more comfortable. They really care about those staying here. I would truly recommend this place for anyone looking for true comfort and care.

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Review from D T (Son of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are professional and caring, keeping us informed of any medication changes. I'm always made to feel welcome.

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Review from A B (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Albon Manor has exceeded my expectations in the way they have supported my mother's care. They have delivered person-centered, high-quality care. They are very professional, approachable and attentive. Every request is met. They create a friendly, calm, caring environment. I would highly recommend them.

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Review from Anthony M (Son of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a traumatic period for my elderly mother having to move at 92 years of age. The staff and management at Alban Court have been extremely helpful and supportive in helping my mother move and settle in very quickly. Nothing has been too much trouble for any member of staff or the management/administrative
team. The nursing home is very clean/welcoming and very well run.
I have no reservations in recommending the home.

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Review from Sue H (Daughter-in-law of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was welcomed to Alban Manor in June 2019 for a four week, discharge to assess. In July we were told by doctors that she was extremely poorly and unlikely to survive more than a couple of weeks. Due to the magnificent care that she received at Alban Manor and her strong will and determination,
she proved them wrong.
Sadly we lost her on 1st November but we will always be truly grateful to the staff at Alban Manor for their loving support not only to my mother-in-law but to the whole family. It was clear to see that all the staff members genuinely cared for her wellbeing. She could not have received better care in her last weeks. The family were always made very welcome, it truly felt like my mother-in-law's home where we could come and go as we pleased and the staff began to feel like family too. My mother-in-law was never a demonstrative lady but the staff used to blow her kisses as they her passed her door and she would reciprocate, her face would light up when they came into the room.

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Review from Anna P (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were required to find a nursing home for our mother after a stay in hospital following a stroke. Alban Manor was recommended to us by the palliative team at the hospital and we contacted them regarding end of life care. They visited our mother the same day to assess her needs and then agreed to look
after her. We asked to have a high level of care and paid for this in addition to the continuing healthcare provided by the NHS. The transfer from hospital to Alban Manor was efficient. My mum was looked after wonderfully for five days by nurses and care staff. Every member of staff was friendly, kind and very sensitive to the situation and made the whole family feel welcome. We asked if prayers could be read to our mother and this was done regularly. The atmosphere in Alban Manor is warm and friendly whilst also being calm and professional. We feel truly honoured that our mother spent the last few days of her 91-year life in such a super place.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your kind words Anna which I will share with our staff team. It was our privilege to support your mother in her last days. Sending you and the family our best wishes.


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Review from Jason B (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it has a great atmosphere. Staff friendly and will accommodate all your needs. Food great. Lovely new and fresh care home. Recommend to anyone. Beautiful big garden.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for the lovely comments Jason. I know our staff care greatly for your mum and have really enjoyed getting to know all the family. Thank you for all your support in our activities within the home.


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Review from Frank C (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are enthusiastic and caring. For the most part, the service is very good but occasional overlap of information between day and night staff happens to go astray. Rooms clean, bright and well-appointed. Food quality exceptionally good and restaurant area very homely and inviting. Activities
provided very good, cinema and crafts and music by very talented musicians.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for the lovely feedback Frank. We are indeed very fortunate with our caring staff. I take on board your comments about handing over information between day and night staff and look to see how we can further improve this process.


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Review from Hazel T (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mum was here for a couple of weeks recently and I have very mixed opinions of it. The rooms and gardens are lovely, as expected, as it is newly opened. The food was very good and the chefs excellent and very happy to make food for individual tastes. The young care assistants were very attentive and
kind. The nursing care I found very mixed, depending on who was on duty. Unfortunately, this let the whole experience down as I had hoped to have no worries with this, especially with the costs here.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

At Alban Manor, we are always open to constructive feedback, so I thank you for your comments Hazel. Our Clinical Lead nurse is currently working with each of our nurses to ensure they are supported in their practice, their competencies assessed and to ensure that procedures and standards are maintained consistently every day. All your feedback will be fed back to the team.


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Review from Maria H (Daughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alban Manor enough. At an extremely difficult time for our family this care home have truly made my dad feel so welcome and his family with real community spirit. It really is a home from home. The care from staff is excellent, sincere and comes from deep within. Activities delivered
with enthusiasm and good range -particularly enjoy chair yoga with dad and cinema with popcorn! Lots of happy moments already with resident dog Roxy. Last Sunday enjoyed a lovely roast dinner with dad. Food delicious and nutritious menu. Environment bright and cheerful. Thank you so much, Alban Manor, you have given us reassurance and relief that our dad is being very well looked after as his needs have become more with vascular dementia. Excellent dementia unit with nurses present 24 hours a day.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

We are so glad to see how well your Father is settling in. Thank you for all your support during this process. We look forward to seeing you regularly for yoga and other activities!


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Review from Paul W (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home run by the most kind, caring people, could not wish for a better place for my father to end his life.

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your lovely feedback Paul. It was our privilege to care for your Father and we do hope you will stay in touch.


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Review from K W (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to our last, we have been most impressed with the staff, facilities and care at Alban Manor. Will be recommending.

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Review from Ann G (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care. Alban Manor was very welcoming and helped her settle in quickly, offering favourite food and drinks. The staff are all new but again nothing was too much especially the cook who asked her what she liked and how it was cooked. The team have made a great start to make the
house feel like a "home" and we were really pleased with the care they gave our mum. The house has been refurbished to a high standard, mum called it her "hotel".

Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your lovely comments, Ann. It was absolutely our pleasure to have your mother come and stay with us. Please do stay in touch.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Alban Manor Nursing Home is calculated as follows: ( (374 Excellents x 5) + (96 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 477 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Delia

Delia Abaza

Job Title: Matron

Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.


Ionela

Ionela Buhalniceanu

Job Title: Care Manager

Joined: 2019

Ionela joined us in 2019 as a Carer and for the last four years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.