This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Parking available on site
Barchester Fountains Care Home has a Review Score of 9.7 (9.746) out of 10, based on 47 reviews in the last 2 years. Over all time Barchester Fountains Care Home has 111 reviews.
Review from Sally S (Daughter of Resident) published on 15 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for your heartfelt review. We are truly delighted to hear that you and your father had a wonderful experience celebrating Christmas at Fountains Care Home. Our staff takes great pride in creating a warm and welcoming environment and it brings us joy to know that you felt like part of our family during this special time. We appreciate your kind words and look forward to continuing to provide exceptional care and support to your dad and all our residents. Wishing you and your family a joyful New Year.
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Review from J R (Daughter of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for taking the time to share your heartfelt review. We are truly honoured that your mum spent her final days with us and it brings us comfort to know that she received the loving care she deserved. Our team is dedicated to providing a nurturing environment and it means the world to us to hear that we could make her time with us as comfortable as possible.
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Review from J P (Daughter of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for your kind words and taking the time to share your family's experience with us at Fountains. We are delighted to hear that your mother felt refreshed and healthier during her stay. It brings us great joy to know that our staff's support made a positive impact on her wellbeing. We truly believe that each residents health and happiness is our top priority and its wonderful to see that reflected in your mother's stay with us. We appreciate your trust in us and look forward to welcoming your family back in the future!
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Review from Peter W (Brother of Resident) published on 30 September 2024
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Overall Experience
4.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for your wonderful review! We are thrilled to hear that you all enjoyed the service during your sister's birthday celebrations. Our team strives to create memorable experiences for our residents and their families and it's heartwarming to know that we succeeded in making this special day more enjoyable. We will be sure to pass on your kind words to the staff member who served your meal. We hope to welcome you and your family back soon for more celebrations!
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Review from J H (Daughter of Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
I am so pleased to hear that your Mum's journey into care has been so positive, it is important to find the right home for your Mum and family and I am glad you chose us! Thank you for being part of our Fountains family. I will pass on your lovely feedback and comments to the team. See you soon.
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Review from J G (Friend of Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for taking the time to review our home following your visit. I am glad you enjoyed the coffee - our bistro is the hub of our home, loved by both Residents and Visitors. Be sure to try the delicious cakes next time you visit too. Thank you once again.
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Review from Jill L (Daughter of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for taking the time to write a review and I am pleased to read your wonderful comments, I will make sure this is shared with the entire team. They do work hard every single day to ensure all our residents receive the highest quality of care and are happy and settled in the home. Thank you for mentioning the trips and entertainment, our activities coordinator is very passionate about the life and enrichment programme we offer.
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Review from Hilary B (Daughter of Resident) published on 25 July 2024
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5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for taking the time to write a review, I am pleased to read your wonderful comments, I will make sure this is shared with the entire team. It was a pleasure to see Mum celebrate her birthday and make her feel truly special on her day. Thank you again.
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Review from K J (Daughter of Resident) published on 19 July 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for taking the time to write a review and I am pleased to read your wonderful comments, I will make sure this is shared with the entire time. They do work hard every single day to ensure all our residents receive the highest quality of care and are happy and settled in the home. Thank you again.
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Review from S G (Daughter of Resident) published on 4 June 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you very much for taking the time to leave a review, we do appreciate it. The team works hard every day to ensure the 5* care and service is delivered and they will be pleased to read your review in recognition of this. Thank you for being part of our home community!
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Review from J L (Daughter-in-law of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you so much for taking the time to write such a wonderful review, it means so much to us all here at Fountains. It is a pleasure to care for your Mother-in-Law and to have her and the family as part of our home community. I will be sure to share your comments with the team.
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Review from L B (Daughter of Resident) published on 21 May 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for taking the time to leave a review, your feedback is truly appreciated. We are grateful for the recognition of our reception team. I will be sure to pass on your comments.
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Review from Peter O (Friend of Resident) published on 20 May 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for taking the time to leave a review, your feedback is truly appreciated and we are grateful for your recognition of our team. We do our best every single day to provide person-centred care to all residents and their families. I will be sure to pass on your encouraging comments.
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Review from C B (Brother of Resident) published on 15 May 2024
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for taking the time to leave a review about our home. We aim to provide a quality service across all areas and we're pleased to see you've experienced this. I will be sure to pass on your positive comments to the rest of the team.
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Review from Laura S (Granddaughter of Resident) published on 30 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sara King, General Manager at Barchester Fountains Care Home
Thank you for your amazing review, the team work hard every single day to ensure we deliver the highest standards for our residents. We are one big family here at Fountains, thank you for being part of it. I will be sure to pass on your lovely words to the team.
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Review from B P (Wife of Resident) published on 25 April 2024
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Overall Experience
4.0 out of 5
Reply from Kirsty Burgess, CRM at Barchester Fountains Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Ken B (Son-in-law of Resident) published on 19 April 2024
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Relationship Manager at Barchester Fountains Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Keith K (Husband of Resident) published on 9 April 2024
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Overall Experience
4.0 out of 5
Reply from Cheryl Brown, HSA at Barchester Fountains Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Andrew T (Son of Resident) published on 8 April 2024
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Overall Experience
5.0 out of 5
Reply from Cheryl Brown, HSA at Barchester Fountains Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J H (Daughter of Resident) published on 29 February 2024
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fountains Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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The Review Score of 9.7 (9.746) out of 10 for Barchester Fountains Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.746 for Barchester Fountains Care Home is calculated as follows: ( (434 Excellents x 5) + (102 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 552 Ratings = 4.746
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Fountains Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Nov 2021
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Job Title: General Manager
Joined: 2020
Hello everyone! My name is Zara, and I am the General Manager here at Fountains Care Home. I embarked on my career in the care sector in 2013 as a care assistant, and since then, I have worked my way through various departments, gaining valuable knowledge and experience along the way.
I joined the Fountains team in 2020 as a senior care assistant progressing to team leader a year later and then progressing to Deputy Manager before taking on the role of General Manager. My vision is to create a safe and homely environment for all our residents while ensuring that we provide the highest quality of care.
I am excited to meet each and every one of you, and I encourage you to reach out with any questions or concerns you may have—my door is always open! Thank you for being a part of our community.
Job Title: Activities Coordinator
Joined: 2021
Hello, I am Louise, my first role with Barchester was caring for our residents. Previously I worked in an early years environment for 17 years where I organised activities and events. I am thrilled to now be Activities Lead and be able to continue enriching the lives of our lovely residents here at Fountains.
Job Title: Reception/Admin
Joined: 2023
Hello, everyone. I'm Nikki, your friendly Admin Assistant here at Fountains Care Home. It's my pleasure to assist you with any enquiries or concerns you may have.
As the first point of contact, I strive to ensure that each interaction is met with a warm smile and efficient service. Whether you're a resident, a visitor, or a member of our dedicated team, I am here to make your experience as smooth and pleasant as possible.
Handling enquiries is not just a task for me—it's an opportunity to connect, listen, and provide the support you need. Your comfort and well-being are my top priorities, and I am committed to addressing your needs promptly and professionally.
I look forward to assisting you all and being a helpful presence here at Fountains Care Home. Please don't hesitate to approach me with any questions or requests you may have.
Job Title: Reception/Admin
Joined: 2021
Hi, my name is Jinelle and I am the receptionist at Fountains.
I joined Barchester in October 2021 and working in the care sector is an exciting and new experience for me.
I am finding the role extremely rewarding knowing I am making a difference, however small, to our residents and their family's lives.
I love being the first point of contact and look forward to welcoming everyone to Fountains care home.
Job Title: Hairdresser
Elaine is Fountains hairdresser and is here weekly on Tuesdays. She has over 42 yrs hairdressing experience and started working in Barchester's Edgbaston Beaumont home 12 months ago before adding Fountains to her week too.
Elaine loves pampering and making our residents look fabulous!
Job Title: Home Administrator
Joined: 2023
My name is Vikki and I joined Barchester and the team at the Fountains in 2023. I am the home administrator. I deal with all aspects of the administration in the home to ensure it runs smoothly, I have built good relationships with residents, relatives and the team, I enjoy every day at the Fountains and enjoy my job. I have been impressed by the dedication and hard work of all who work here. The Fountains is a beautiful, modern home and a truly unique environment to work in.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Ella, I am a carer at Fountains.
I joined Barchester in March 2023. I have been in the care sector for about 5 years now. I went to college and studied Health and Social Care and achieved my level 3 also working part-time as a carer on the side.
I am looking forward to furthering my career in this industry as I am really passionate about my role.
In my spare, I love exploring and travelling the world.
Job Title: Senior Care Assistant
Joined: 2021
Hi, my name is Katie-Beth I am a senior carer at Fountains.
I joined Barchester in June 2021. I have been in the care sector for over 4 years now. I love coming to work and seeing the residents every day. I am also currently doing my Level 3 in Health and Social Care.
In my spare time, I love spending time with friends and family and going out on day trips with them all.
Job Title: Laundry Assistant
Joined: 2022
Hi, my name is Neil, I am a laundry assistant here at the Fountains.
I joined Barchester in September 2022. I have been in the care sector for over 9 years. I love my job and like interacting with the residents on a daily basis.
In my spare time, I love spending time with my husband, going on caravan holidays, reading, and spending time with my dog and my African grey parrot.
Job Title: Housekeeper
Joined: 2022
Hi, My name is Richard I am a housekeeper here at Fountains.
I Joined Barchester in January 2022. 4 and a half years ago I started caring for my mother and enjoyed it so wanted to get into the care industry.
Since starting at Fountains I have enjoyed my job as I get to help the residents with daily housekeeping tasks keeping their homes up to standard and clean, I also love interacting with potential residents, families and current residents.
In my spare time, I like making art, cooking, listening to music and going to concerts.
Job Title: Home Services Advisor
Joined: 2024
Hello, I'm Ellen, your dedicated Home Services Advisor here at Fountains with a passion for guiding residents and loved ones through the process of finding the perfect home. With a background in healthcare and a deep understanding of the challenges faced when making these important decisions, I am here to provide compassionate support every step of the way.
My role goes beyond just showing residents and loved ones around care homes; I actively engage in networking within the community to identify valuable opportunities that can enrich the lives of our residents. Whether it's organising engaging activities, fostering partnerships with local organisations, or creating special events, my goal is to create a vibrant and supportive environment that promotes well-being and fulfilment for every resident.
I firmly believe that each resident deserves a nurturing and stimulating living experience, and I am dedicated to going above and beyond to ensure that Fountains remains a place of joy, comfort, and growth. Let's work together to explore the endless possibilities and create a thriving community where residents can truly flourish. Let's work together to find the ideal care home that meets your’ and your loved ones specific requirements.
Job Title: Care Assistant
Joined: 2021
Hello, I'm Jill, a Care Assistant at Fountains Care Home. I find immense fulfilment in my role, providing compassionate care and support to those in need on a daily basis.
When I'm not at work you can often find me outdoors, enjoying leisurely walks with my beloved dog or cherishing quality time with my husband. My passion for helping others and my love for nature and family make each day a rewarding journey of care, connection and joy.
I am here to listen, support, and assist in any way I can. I understand the importance of creating a warm and welcoming environment where residents feel safe, valued and cared for.
Job Title: Head of Maintenance
Joined: 2024
Hi, I'm Ryan your dedicated Head of Maintenance, who is here to ensure that our community remains a comfortable and well-functioning home for all. With my friendly demeanour and handy skills, I am ready to assist you with any maintenance tasks and repairs you may need.
Whether It's fixing a leaky faucet, addressing electrical issues, or simply providing guidance on home upkeep, I am committed to making sure everything runs smoothly in our community.
Please don't hesitate to reach out to me or the team for any handy jobs or concerns you may have. I am confident with my expertise, your living experience will be even more enjoyable!
Job Title: Senior Care Assistant
Joined: 2023
Hello, My name is Sabia, and I am a Senior Care Assistant here at Fountains. I have a genuine passion for my work and love every moment spent caring for the residents. Being part of their lives and providing support, companionship, and comfort is incredibly rewarding.
I believe in treating each resident with the utmost respect and kindness, and I strive to create a warm and welcoming environment where they feel valued and understood. My role allows me to make a positive impact every day, and I am proud to contribute to the well-being and happiness of our residents at Fountains.
Job Title: Senior Care Assistant
Joined: 2023
Hello, My name is Amy, and I am a senior care assistant here at Fountains. I am passionate about my role and take great pride in looking after our residents. Ensuring they engage in activities provided and maintain their well-being is incredibly fulfilling for me.
In my spare time, I love to spend quality moments with my family, cherishing the time we have together. I believe that both my work and personal life are focused on compassion and connection, and I strive to make a positive impact in everything I do.
Job Title: Care Assistant
Joined: 2023
Hello, My name is Claire and I am a Care Assistant here at Fountains. I take pride in my work, as I truly love making a positive impact in the lives of those I care for.
Outside of my professional life, I am passionate about running and I enjoy participating in marathons and ultra-marathons. These challenges not only keep me physically fit but also teach me resilience and perseverance, qualities that bring into my role as a care assistant.
Job Title: Second Chef
Joined: 2024
My name is Tanisha, and I am the Second Chef here at Fountains. I am truly passionate about my role and take great pride in creating delicious meals for our residents. Their satisfaction is my top priority, and I love getting to know each of the residents. If you ever have any suggestions or special requests, feel free to share! I’m here to ensure you enjoy every bite of your dining experience.
Looking forward to serving you all delicious meals!
Job Title: Head Chef
Joined: 2024
My name is Anna, and I am the Head Chef here at Fountains. I absolutely love my job, and my primary goal is to ensure that our residents receive the best meals possible while enjoying their dining experience. Cooking is a passion of mine, and I strive to create delicious and nutritious dishes that cater to everyone's tastes.
When I'm not in the kitchen, you can find me indulging in my other passion—baking! I love experimenting with new recipes and sharing sweet treats with everyone. I also cherish spending quality time with my family, as they inspire me to create meals that bring people together. I look forward to meeting you all and cooking some delicious meals for you!
