Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.5 93 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.

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Care Provided by Barchester Mortain Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Catherine Brewster (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mortain Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Currently limited parking on site through the main gates to the left


Barchester Mortain Place Care Home Reviews (93)

Total of 93, showing 1-20
9.5

Barchester Mortain Place Care Home has a Review Score of 9.5 (9.467) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 93 reviews.

Overall Experience

  • 81
  • 4
  • 2
  • 0
  • 6

Date Published

93
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48
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Review from John B (Son-in-law of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was at Mortain for just over 1 year. His increasing vascular dimensia was well cared for by the staff and he was overall content. We were happy with the support he received until his recent death with efficiently, and staff were very friendly to us when we visited. Although the costs were
considerable we are happy with the quality of the facility and the standard of care.

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Review from J A (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully clean caring Care Home. All staff from the beginning to our ongoing time there is amazing, from reception to entertainment staff, carers to cooks and cleaning staff nothing is ever too much for everyone even when residents needs change often.

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Review from Mary P (Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a fall and fractured my pelvis and broke three rubs. As I had previously visited Barchester Mortain Place Care Home and was very impressed, on my release from hospital, I elected to come here. I have food allergies which are catered for beautifully. I am happy to be here and to be cared for by
such caring friendly staff. My friends and family are welcome to visit whenever they wish.

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Review from A W (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we arrived to be shown round Barchester Mortain Place Care Home, we knew it was the place for Mum.
All the staff go up and above to meet Mum's needs. As for Mum, she has settled quickly and is so happy.
Your brochure does not do it justice, you need to actually visit to understand the welcome
you get each time you visit and see the facilities. Each member of staff knows each resident, treating each as an individual, which gives it a lovely personal touch.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words. We are pleased you can see the team's hard work and dedication to our residents.


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Review from S W (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at this home a year and a half ago knowing my mum would eventually have to go into full-time care, so decided to look again at this home and we're still impressed. My mum has now settled in and fully adjusted, she calls it a hotel. The care she receives is brilliant and talking to the staff
fills you with confidence for your loved one, the food is exceptional here as well. I wouldn't hesitate to recommend this home.

Reply from Jenna Fowler, Home Services Advisor at Barchester Mortain Place Care Home

Thank you so much for taking the time to leave such a lovely review. We are pleased your loved one has settled in well to our home and look forward to many years of making memories.


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Review from V H (Niece of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt my relative was treated with care, dignity and genuine affection. Staff were always polite and cheery and had time to answer any queries. There seemed to be a good range of activities. Food was plentiful with good quality and choice.
We were always informed of any falls or medical issues.
We
have never regretted choosing Barchester Mortain Place Care Home.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to leave us a positive review. We are extremely proud of the service we provide.


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Review from C C (Respite Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for respite after a hip replacement and wanted to be as independent as possible in order to get home. The staff supported me and kept a firm eye on me to make sure I was coping, taking instant and appropriate action when my blood pressure became too high. Everything about the service I received
was excellent.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your lovely review. You were a pleasure to have and you are welcome back to Mortain any time.


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Review from C A (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over two and a half years and as a family, we feel she is kept safe at all times.

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Review from Ena W (Respite Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has given me confidence to go home. I needed this two-week stay - my broken arm has improved the swelling has gone down and I am using it even writing. With good food and incredible care, I am now in a better place.
Thank you.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review. It was a pleasure having you in our home and you are welcome back any time.


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Review from C Y (Respite Resident) assisted by family/friend published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay, the food and the activities are very good. The staff are kind and helpful. I have been very pleased with my stay.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Hello, thank you for taking the time to send your review. We are pleased you enjoyed your stay with us and you are welcome back anytime.


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Review from J W (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been residents of Barchester Mortain Place Care Home for three months. The kindness and care we have received is above and beyond anything we expected from the whole staff.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to complete a review for us. We really appreciate it and love having you and your partner here in the home with us. You really brighten up each and every day.


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Review from Stephen T (Son of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Barchester Mortain Place Care Home for respite care and didn't want to leave at the end of the month. She is now there on a permanent basis. The carers are wonderful with her, look after her really well and encourage her to join in with activities. Now she is in Mortain Place, she moves
around more, eats healthier food and watches less TV. She no longer needs to worry about shopping, preparing meals or doing the laundry.
Visitors are welcome and can sit in the bistro area or go to one of the lounges, which are like being in a hotel and much better than having to sit in her room. There is a nice outdoor area for when the weather is accommodating.
It's very reassuring for me to know that she is being looked after, eating well, taking her medication and never on her own.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Many thanks for your kind words. We love having your mother here with us, and she has settled in very well.


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Review from Jennifer T (Granddaughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to stay at Barchester Mortain Place Care Home after breaking her hip at home. After being pulled from pillar to post to hospitals and rehab hospitals, the doctors said she was finally able to go home although our family didn't feel that she should be alone.
I found Mortain Place after
a neighbour had recommended it and thought it was absolutely fantastic. Nothing was too much trouble, if my nan didn't like anything on the menu they would make her something special, they had spa baths which was a treat as Nan could only use a shower and they had lots of things for her to do, her favourite was the word games in the bistro as a lot of the residents would get together with the drinks and cake. I would highly recommend and Nan would happily go back if need be.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your kind and honest review of our lovely home. We are really impressed with your grandmother's progress and pleased with how quickly she has settled into Mortain Place.


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Review from Tina T (Sister-in-law of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mortain is amazing. My sister-in-law is staying here for respite. She loves everything about it and is contemplating becoming a resident. It is kept very clean and the entire staff are helpful and can’t do enough for her, nothing is too much trouble. I would recommend this establishment to anyone. Thank
you to everyone at Mortain.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to leave us a review. We really appreciate it and look forward to welcoming your sister-in-law as a permanent member of our Mortain community.


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Review from Mary E (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here three years, badly disabled after falling down stairs. I have no close relations. As you see I have selected excellent ratings for every category because that really is how I have found Barchester Mortain Place Care Home. I put on weight with all the good food - I outgrew the top part
of my dresses. A laundry lady offered to adapt my dresses in her own time, free of charge. Over three years, I have had ten such dresses. She's a lovely lady and excellent seamstress. All dresses look so neat and professional and now comfortable. She won't take any money and always shares chocolates I buy instead. I have other examples from carers, activity staff and others too, numerous to describe here. I'm never bored or lonely, I only have to ask for help and it's promptly given. The staff are warm and friendly and very professional as well. I will say though that I think your own (residents) mindset is important. I'm very glad and happy to be here.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your lovely review, Mary. We are so pleased you are happy and we love having you with us at Mortain Place.


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Review from Martin L S (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After falling and given the deterioration of her physical (and slight mental) health meant living in a warden-controlled property with no on-site care was proving impractical.
After an initial 30 days respite here following 2 weeks in the local hospital, she asked to remain and her physical health
has improved tremendously. After 18 months of restricted mobility due to wheelchair use, now 3 months later, she is using a walker and is much more active. She has a greatly improved social life, new interests and there has been no decline in her mental faculties.

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Review from M R (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came for a respite break and is now staying on as a permanent resident. All the way through the process of choosing a home to settling in all the staff were very helpful, kind and professional.
She likes her room with a view of birds and squirrels in the gardens and seems to have taken to 'armchair
tennis'.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words. We love having your mother here with us and hope to get her involved in more of our fantastic life-enrichment activities.


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Review from T P (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Barchester Mortain Place in October of 2023. When we first walked into the home to view it, I was amazed at how the atmosphere felt. It had a great feeling of warmth and love. All the carers and staff are first class, they always have a smile and a friendly greeting. I feel that
my mum is in a safe place where she is looked after but more than that she is genuinely cared for. There is always something going on and the entertainment team is second to none.
I cannot speak highly enough of the team, the food, the quality of the care and the cleanliness of all public and private rooms
Whenever I bring anyone to visit Mum, they are all of the same opinion.
Over Christmas, there was so much fun and laughter. The presents that all the residents received were picked with care and suitability.
I believe that we are very fortunate in our decision with Mortain Place and I love to see the smile on my mum's face when I come to visit.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you. I am pleased to hear your thoughts and am extremely proud of the hard-working team we have here at Mortain.


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Review from Alison C (Private Carer of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping a client get settled into Mortain Place. Staff were friendly, accommodating, patient and understanding. I spoke to a resident's daughter who visited regularly, she had nothing but praise for everyone who worked there. The enrichment staff actually brought in a bouncy castle, which I couldn't
believe! They loved it, then invited some of the staff's small relatives to make the most of it, which I thought was a lovely touch.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your review. We love to think outside the box when it comes to our activities. We hope to see you again soon.


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Review from H J (Niece of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised by Barchester Mortain Place Care Home. I came to visit my aunt from Lincolnshire and was offered lunch, which was delicious. Three courses, fantastic. The home was clean and jolly with word games being played in the bistro area.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words, I am pleased to hear you had a lovely lunch and we look forward to welcoming you back to Mortain Place.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Barchester Mortain Place Care Home is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) + (12 Poors x 2) + (56 Very Poors x 1) ) ÷ 568 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (69)

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Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager

Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.


Harriet

Harriet Toms

Job Title: Deputy Manager

Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.


Mia

Mia Olin

Job Title: Head Chef

Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!


Saffron

Saffron Mann

Job Title: Administrator

Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.


Ingrida

Ingrida

Job Title: Head Housekeeper

Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.


Alex

Alex Leftley

Job Title: Activities Coordinator

Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.


Tony

Tony Davies

Job Title: Maintenance Manager

Joined: 2022

My name is Tony and I am the Head of Maintenance. I lived in Canada for 20 years where I refinished antiques. When I returned to the UK I started working in managing maintenance in hotels and care homes. Although Mortain is fairly new there are always maintenance standards to uphold.


My interests are going to the gym and spending time with my family.


Kim

Kim Barber

Job Title: Community Lead

Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.


Jacquie

Jacquie Hayhoe

Job Title: Community Lead

Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.


Stacey

Stacey Gouvia

Job Title: Community Lead

Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.


Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.


Faye

Faye

Job Title: Carer

Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.


Tom

Tom Sanigar

Job Title: Carer

Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.


Tasnim

Tasnim Trisa

Job Title: Care Assistant

Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.


Clare

Clare Clarke

Job Title: Carer

Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.


Lauren

Lauren Ward

Job Title: Admin Assistant

Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.


Kelly

Kelly Vallente

Job Title: Hostess

Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.


Darota

Darota Miskiewitz

Job Title: Housekeeping

Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.


Nicci

Nicci Horner

Job Title: Hairdresser

Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!


Frequently Asked Questions about Barchester Mortain Place Care Home

What types of Care is Barchester Mortain Place Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Mortain Place Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Barchester Mortain Place Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Barchester Mortain Place Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Mortain Place Care Home to the centre of Eastbourne?

2.1 mile(s) as the crow flies, distance by road may be significantly further.