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Review from E A (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been in for respite care and was treated with kindness and dignity. We will be returning again and have found our forever home.

Reply from Katie Brewster, Gene at Barchester Mortain Place Care Home

Thank you for your lovely review, we look forward to welcoming you back.

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Review from John P (Brother of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience

My sister had a reunion party for twelve friends and the home could not have been more accommodating. From the manager down to the kitchen staff and all attending staff were extremely welcoming to her guests. We had coffee served in a separate room so we did not upset the other residents. The lunch

was beautifully served, the table linen immaculate, with fresh flowers on the table. Absolute full marks to everyone for making all concerned, visitors and family feel they were special.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your kind words. I am pleased to hear you enjoyed the party, we always try to go above and beyond to make those moments extra special, hopefully see you again soon.

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Review from Nicholas P (Nephew of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

I have just attended a lunch party given by my aunt, a resident, for 10 friends, and 3 associated carers. The event was excellent and very much appreciated by everyone there, and especially by my aunt. All of the staff involved participated in the organisation and running of the event with a high degree

of enthusiasm and went out of their way to make the event very special, including the organisation of a visit from people they knew from outside who were relevant to the event. That was an incredibly thoughtful touch. Throughout the whole event, staff dropped in to say hello to the visitors and they managed very well and with very good humour last-minute changes in numbers and arrangements. The 'outside world' was brought into Barchester Mortain Place Care Homeand my aunt was able to host an event just as she would have previously in her own house. Thank you very much.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much, we will always try to go above and beyond especially with special events. I am pleased to hear you enjoyed the lunch provided, hopefully see you again soon.

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Review from Margaret B (Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

I like the layout of the building. I have settled ibn well. The food is excellent and the staff are excellent. I like it here very much.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Margaret, and we just love having you here with us.

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Review from M R (Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband and I have been well cared for after illness and a short time in hospital.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review us. It is lovely having you stay with us and we know that you enjoy getting involved in various activities and events in the home.

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Review from George F (Respite Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

My stay has been very good.
No change is needed - excellent in every aspect.
Thank you, Mortain.
Five stars all-round.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your review, George. We have loved having you here and look forward to your next visit.

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Review from Caroline P (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

Our mother has been at Mortain Place for over 2 years now. We could not be happier with the care she has received. The staff are always kind, friendly and compassionate. Mum is treated with dignity and respect at all times. The entire team go out of their way to ensure her comfort. As a family we always

feel listened to and any concerns we might have are acted on. Thank you.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Caroline, for your lovely review they really do mean a lot to us. Knowing that Mum is happy and receiving the wonderful care that all Mortain staff give is exactly why we are here. She really is part of the family.

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Review from Angela B (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience

CQC reports are true read them! There is a lack of care and safety in this home. The manager holds a video call for staff, leaving vulnerable residents not cared for, ask yourself is this OK? I have written reviews that have not been posted, many good staff have left, agency staff used more, to cover

understaffing. Neglected vulnerable residents, basic care needs not met, don’t be fooled by many reviews, staff and residents writing them as asked to by management.

Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

We’re really sorry to hear again that you are unhappy with some elements of the care experience for your mother whilst she was living at Mortain Place. I understand that your concerns are currently being looked into and a response will be sent out to your family in due course. I would like to reassure you that staff are not permitted to leave reviews regarding the care home on any platform and this is continually monitored by our teams. If you need anything further, please don’t hesitate to contact the feedback team again at feedback@barchester.com.

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Review from M S (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience

The care home is friendly and welcoming and the decor and rooms are excellent, more like a hotel than a home. The photographs in the corridor make it seem welcoming, more like a home from home, this is helpful for residents who have had to leave their own homes and make the change to live somewhere

different for whatever reason.

Reply from Stacey Gardiner, Customer Relationship Manager at Barchester Mortain Place Care Home

Thank you. It is always nice to hear from residents, family and also friends of the home too. We value feedback and strive to be the best we can in every aspect.

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Review from Brian R (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

From being unable to get in or out of bed when I arrived, thanks to the care and attention of the nurses, I can now get in and out of bed, walk around the room, sometimes without a Zimmer, clean my teeth, shave and change my clothes. I can now walk to the dining room to join my wife for lunch. Breakfast

and dinner are always delivered to me and I am never rushed to finish my meals.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Brian Thank you, It has been an honour and our pleasure to support you in your road to recovery and long may it continue. We love having you here.

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Review from Julia F (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

I have lived here for a year now and I enjoy living here. The food is very good, comfortable bedroom and the staff are very good, helpful when needed. My main hobby is ballroom dancing and when possible I enjoy going to the theatre. We go out on trips in our minibus. It feels very homely.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Julia. We know getting out and about has been great for you and with lots planned for the coming months it's going to be a good summer.

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Review from Tim B (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Mortain Place has been a godsend to myself and my brother for my mother's care. It is an extremely special place, with wonderful staff, gorgeous layout/rooms, lovely food and multiple activities. Never once in her entire time staying with Mortain have either my brother or myself been in any way worried

or concerned with her care.
I have visited the home at all times of the day and evening, from Monday through to Sunday and never seen anything other than happy and relaxed residents.
The staff are always on hand and whenever there have been difficulties with my mother's mood, the higher level of close monitoring has been great. The staff go over and beyond, preempting any potential issues. There is also very close cooperation with the nearby doctor's surgery for medical issues.
Thank you so so much to all the wonderful staff.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Tim. We will pass your wonderful comments on to each and every one of the staff here. They do an amazing job and really do enjoy hearing such lovely feedback from all the people that count and make us who we are. Thanks again.

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Review from Liz R (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

It is with a sad heart that my sister and I have to move our father to nursing care, from Mortain Place. He has been there for the last 19 months and calls it 'home'. He has been extremely well looked after by all of the wonderful staff there. Myself as a constant visitor to the care home, I have always

been made to feel welcome, and there is always someone there to talk to about Dad. A big warm thank you to everyone, especially the senior staff.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you Liz. We loved having Dad with us and we really hope he has settled into his new home as he did with us. Please say hello from all the team here at Mortain Place.

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Review from Susan H (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

My father has been in Mortain for 19 months and from the start was made to feel very welcome and at home. The staff all went out of their way to ease him into his new way of life in a care home. He had recently been bereaved. I’ve never had any cause for concern over his health or well-being. His room

is nice, comfortable and spotlessly clean. His sometimes fussy meal requirements, and constant need for 'a cuppa’ are cheerfully fulfilled. The staff, in particular the senior carers, are all very kind and personable. They treat my father as an individual, not just as one of the collective residents. His wishes are respected, and his dignity is maintained. My queries have always been dealt with effectively and efficiently, and the manager is generally always available. It is with sadness that we’ve got to move my father to a nursing home. My sister and I, as well as our dad, are sorry to say goodbye to the care team at Mortain and I thank you all for taking such kind care of him.

Reply from Jenna Fowler, Home Services Advisor at Barchester Mortain Place Care Home

Thank you so much for your kind words. We were sorry to see your father leave us but hope he has settled well into his new home.

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Review from S H (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience

My mum was here for almost 4 years. The first two years were great. Fabulous staff and management. Then went downhill. All caring and loving staff left, and management changed. No trust at all in the care and well-being of my mum. Meetings and conversations had with management were ignored or turned

around to make our complaints look like lies. My mum had 3 safeguards placed on her, then a 4th one put in place up to the day we finally got her out of there, to a caring properly managed dementia care home. My mum had injuries not reported, and care and hygiene were poor. Good carers left and would never return. They were disgusted by what had evolved, from a lovely place to a nightmare. Constant worries that my mum would be okay each day. No quality of care or trust. Sadly we did have it in the beginning but was totally blown apart these last 18 months. Don't be fooled by the nice deco. It's the care and empathy that counts.

Reply from Feedback Team, Feedback Team at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review and for bringing your concerns to our attention. We are aware your family's concerns have been shared with our central feedback team and a full and thorough review is taking place into your complaints raised. We appreciate your family allowing us the time to look into this for you and we will share our findings by the date we have provided.
Kind Regards Feedback Team

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Review from C H (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience

My dad had to enter a care home a few weeks ago and has found it fairly difficult to adjust. Any concerns or issues have been addressed and resolved very promptly and he is now settling in well. All the staff, management, admin, carers, housekeeping and entertainment etc have been wonderful. I'm glad

to say that Dad is now enjoying life again after a few years of struggling on his own in his own home.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your lovely review. It is a pleasure looking after Dad. He is thriving and as you said enjoying life here at Mortain place. He is getting involved in all aspects of life in our home and it is lovely to see him so happy.

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Review from Natasha P (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience

My mum went to Mortain Place in early January for some respite following an illness over Christmas. Soon after her arrival, it became clearer that she was very unwell and in fact, had terminal cancer that was only diagnosed while she was there. We are a large family of medics and Mum was a retired nurse,

so we recognise good care when we see it. We had not expected Mum to need end-of-life care there but faced with this diagnosis, the team at Mortain Place said they would look after her until she died. I cannot thank the team there enough for the support they gave Mum. Everyone was incredibly kind and Mum was looked after with dignity, laughter and kindness throughout. We are a large family and Mum had lots of friends, all of whom wanted to see her. This was all made possible by the team and nothing was too much bother. Thank you all for looking after Mum and us. We will never forget your kindness. Barchester, please look after those staff, as the home is nothing without them.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words. It was our pleasure to look after Mum until she passed. We pride ourselves on treating those we care for with dignity and kindness. We have passed your comments on to our team.

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Review from Claire H (Niece of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience

My aunt has been a resident at Mortain Place over the last 2 months, as respite following a fall at home. From my first phone call, the staff and management team have been very responsive and my aunt has received great care and attention, giving me complete peace of mind. Any queries or concerns I had

were dealt with quickly. The staff have been excellent helping my aunt with personal care, while she had a broken wrist. She was always in great spirits whenever I visited and was always up and dressed. She has enjoyed the food and has had chiropody care and a haircut whilst being a resident. I'm very grateful indeed for the care and attention my aunt has received and would certainly recommend Mortain Place.

Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much. Peace of mind is so important when placing a loved one into care. We are pleased we were able to give you that. Yes please do feel to recommend us to others.

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Review from B B (Sister of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

All the carers are hardworking, friendly and extremely helpful for my sister's needs. Problems are dealt with promptly and my sister has made friends and is extremely happy in her home.

Reply from Jenna Fowler, Home Services Advisor at Barchester Mortain Place Care Home

Thank you so much for your kind words, we appreciate the feedback.

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Review from L S (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience

Anyone with good ethics and morals would not work in Mortain Place. Anyone working in the care industry should have principles of right and wrong. All the staff that have left, and there are many know what Mortain Place is like, and residents that have moved out are having a greater quality of life.

Having a Manager who is not fit for purpose permeates throughout so any hope of a well-led team is minimal.
My Mum has CQC Safeguarding her well-being, keeping her safe from harm and neglect until Mum leaves.
Don’t be fooled by the decor and sales pitch, there are good care homes out there, this is not one of them. Protect your loved ones. The latest CQC also highlights many concerns in this Home.

Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review and for bringing your concerns to our attention. Our central feedback team has been in touch recently and a full and thorough review is taking place into your complaints raised. Thank you for allowing us the time to look into this for you and we will be in touch with you to share our findings by the date we provided. Kind regards Feedback Team.

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Meet the Team (19)

Catherine Brewster

Job Title: General Manager

Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.

I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.

I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet Toms

Job Title: Deputy Manager

Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.

Mia Olin

Job Title: Head Chef

Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.

I enjoy baking, and my favourite cake is a ginger cake!

Saffron Mann

Job Title: Administrator

Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.

I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.

Ingrida

Job Title: Head Housekeeper

Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex Leftley

Job Title: Activities Coordinator

Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Tony Davies

Job Title: Maintenance Manager

Joined: 2022

My name is Tony and I am the Head of Maintenance. I lived in Canada for 20 years where I refinished antiques. When I returned to the UK I started working in managing maintenance in hotels and care homes. Although Mortain is fairly new there are always maintenance standards to uphold.

My interests are going to the gym and spending time with my family.

Kim Barber

Job Title: Community Lead

Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.

I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie Hayhoe

Job Title: Community Lead

Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey Gouvia

Job Title: Community Lead

Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.

I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.

In my spare time, I enjoy reading and spending time with my Grandchildren.

Faye

Job Title: Carer

Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.

Tom Sanigar

Job Title: Carer

Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.

Tasnim Trisa

Job Title: Care Assistant

Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare Clarke

Job Title: Carer

Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Lauren Ward

Job Title: Admin Assistant

Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.

I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.

Kelly Vallente

Job Title: Hostess

Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota Miskiewitz

Job Title: Housekeeping

Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci Horner

Job Title: Hairdresser

Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

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