Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.5 93 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.

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Care Provided by Barchester Mortain Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Catherine Brewster (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mortain Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Currently limited parking on site through the main gates to the left


Barchester Mortain Place Care Home Reviews (93)

Total of 93, showing 41-60
9.5

Barchester Mortain Place Care Home has a Review Score of 9.5 (9.467) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 93 reviews.

Overall Experience

  • 81
  • 4
  • 2
  • 0
  • 6

Date Published

93
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48
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Review from Jacqueline C (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been both a respite and now a dementia resident and during all of her stay we found the staff both caring and attentive. Mum took her time to settle in and presented a challenge to the staff. This challenge was met with professionalism and a high level of support. As a family, we have
absolutely no regrets in selecting this establishment. Indeed, we have nothing but the highest praise for all of the staff from management to housekeeping.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

It has been our pleasure to care for Mum, your kind words are always appreciated by the staff and management.


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Review from G E (Friend of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly caring staff and I enjoy visiting. Recently we were invited to join in with the entertainment which was enjoyed by residents and staff. We previously had lunch, the service was like a good restaurant with waitress-style service from the hostess, there is always something going on to entertain.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you for the kind words, you are welcome to join our residents for a meal and entertainment at any time.


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Review from Gavin C (Son-in-law of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having gone through this experience with my own parents, I have found it a strange time but looking at it as a support for my wife. I can say without fear of contradiction that my 'mum' is receiving the best care possible. I have watched the way she has been looked after with admiration by all the
care home staff. Nothing is too much for them to do to make my 'mum' comfortable and well looked after.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Mortain Place prides ourselves in caring for our residents and your kind words are really appreciated.


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Review from Patricia R (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve found this care home absolutely brilliant, the staff are helpful and very caring and can’t do enough for you. The accommodation is lovely and the food is first class. A very welcoming and charming home, so glad we found it for my relative.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

It has been our absolute pleasure to care for Mum so we thank you for your kind words, it is appreciated.


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Review from T S (Friend of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome at Mortain on each of my visits to see my neighbour who has now been a resident at Mortain for 2 years. We share time in the Bistro with complimentary coffee and cake, spoilt for choice. The staff are so friendly and the management team have always been so helpful and caring. My
neighbour is settled, happy and very well cared for.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Mortain Place appreciates your kind words and feels honoured caring for your neighbor.


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Review from Charlotte T (Granddaughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother received absolutely dreadful care that was so neglectful as to be considered abuse. No dignity was given and was never helped in getting up, washed and dressed. Bedding was always soiled and staff scarce. Grandmother has settled in brilliantly in her new care home and has got a lot better
cognitively since she left Mortain Place.

Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review. We have been in touch recently as part of our complaints process. I can confirm that two thorough investigations into your concerns have been conducted and as you are aware, we have shared our findings with you. We are pleased to hear that your grandmother has settled into her new home, and we wish you and your family well. Kind regards, Feedback Team.


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Review from Robert T (Son-in-law of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst many of the staff were Ok, the management was very poor. My Mother in Law was often left in her nightclothes throughout the day.
The record keeping was often incorrect, for instance, cot sides were marked as OK when she didn’t even have any.

Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review which is a much lower score than we would like to see. Your concerns that are highlighted in the review have been investigated thoroughly through our complaints process and we are truly sorry to read your comments. If there is anything further we can do in assisting you or your family, please do let us know. Kind regards Feedback Team.


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Review from Tom T (Grandson of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother was at Mortain Place until recently when we had to move her away as her basic needs weren't being met.
The needs of individuals living with dementia were also not being met.
From our experience some of the care staff were good but others clearly had a lack of training caring for patients
with dementia.

Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review. Though your concerns raised here have been fully investigated and other members of your family have received our responses, we do thank you for your kind words regarding our staff and we will share this with them. If we are able to help you and your family further at this time, please do let us know. Kind regards feedback team.


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Review from Rebecca H (Niece of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mortain Place, they are kind and considerate and are very approachable.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you for your wonderful review, this is a most appreciated gesture. Keep in contact.


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Review from P N (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in Mortain Place Care Home and was looked after very well. This was his second respite visit and he seemed to settle very well.

Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you very much for your review, this is most appreciated.


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Review from Paul N (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for at Mortain Place Care Home. In January she lost a lot of weight, picked up by the carers in their regular checks. They now make sure Mum eats her meals and are giving her regular protein shakes. Mum put on half of the lost weight within a week.

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Review from Don B (Power of Attorney of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings are very pleasant, and the building looks impressive from the outside. Security for the residents is high, staff seem to be well trained, and are polite, very helpful and adaptable. Meals are good in quality and surroundings, and the accommodation is very clean and appropriate to the
circumstances. Highly recommended.

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Review from N T (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been very kind and empathetic. All have gone above-expected levels of care from grass roots to the top.

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Review from C W (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about sending my mum into a care home at such a young age. How wrong I was! Everyone is so accommodating, not just with my mother but with me also. I am always updated regularly on how she is getting on and have always been made to feel welcome, after all, it is my mother's home
now.

Reply from Laurence Amstad, HSA at Barchester Mortain Place Care Home

Thank you for your beautiful review of our home. We are really pleased you have found a great place to feel confident in caring for your mother. We hope your great experience continues and if you need anything please feel free to reach out!


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Review from Ros R (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I greatly appreciate the recent changes in her dedicated memory loss/early dementia care unit. The staff no longer rotate their duties throughout the other specialised areas and can now create a family atmosphere for a maximum of fourteen residents. The difference in my mum's mood, her sociability
and her participation is apparent. The staff are able to know her better, she now recognises them and her fellow residents. The extra individual care and the introduction of appropriate stimulating activities have made a huge difference to her daily living "in the moment". I now leave, after my regular visits, full of confidence that my mum's care is of the highest quality and with the knowledge that I will be informed of any deterioration in her health or well-being. This recent month of positive change has greatly reduced my concerns for my much-loved mother.

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Review from V T (Respite Resident) assisted by family/friend published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place literally saved my life.

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Review from Kevin C (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not looking forward to the day when my mother stayed for respite, but the staff and facilities are amazing. Everyone gives her the time and understanding which makes her feel safe, comfortable and happy, so much so that she is now considering residence full time. Thank you to all the staff for
making this a smooth and caring process.

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Review from Madeleine G (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Mortain Place for 16 months through the pandemic until his medical needs meant that he required intensive nursing care. The modern design of the building together with the staff's attitudes and experience helped my father settle in quickly and provided support for me during a very
difficult time in our lives.

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Review from K B (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I chose Mortain Place for our relative because of our previous experiences (the resident's husband had respite care here).
We have not been disappointed by our choice as our relative is very happy here and extremely well looked after.

Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you for completing a review for Mortain Place. We are delighted to hear that your relative is very happy here and you feel that moving to Mortain Place was the correct decision. We like all of our residents to feel at home here so your words are reassuring and will be passed on to the wider team.


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Review from S T (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are amazing, but there aren't enough staff to deal with the needs of the residents. Entertainment is lacking to keep everyone suitably occupied and many are walking around with not a lot to do. We have repeatedly emailed and don't get any replies from management. Many relatives have mentioned
about the outside area upstairs, it was assured that there would be things like bird feeders, plants to tend to and suitable outdoor seating. This hasn't happened, currently chairs with no arms to push up from, hard benches with no cushions and a slippery decking floor don't work well with people with mobility issues. It was mentioned that there would be piped music in the corridors linked to a smart speaker. This has never happened. I can't see how a speaker system (or mobile speaker) linked through the corridors and dining rooms can't be added? The community sports facility across the road are a shining example of what Mortain Place could be like and the home should link with them.

Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you. We are fortunate within Barchester that we have a very robust dependency analysis tool that enables us to ensure that staffing is in accordance with the needs of the residents. The only difficulty that arises is when residents reach the threshold to requiring dementia nursing needs as this can then cause anomalies. This is also the case when providing life enrichment activities and meaningful occupation, but we always work with the residents and loved ones to support them. Unfortunately, one of the outside space areas did have a leak, which the maintenance team have been repairing, therefore we have been waiting for the better weather to come into play before works could be completed to enable our residents to enjoy this area. We are optimistic that this will soon be the case. However, it was lovely to see our residents in Memory Lane enjoying Mother’s Day activities in our other outside space upstairs but we will always work together in partnership with our families.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Barchester Mortain Place Care Home is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) + (12 Poors x 2) + (56 Very Poors x 1) ) ÷ 568 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (69)

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Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager

Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.


Harriet

Harriet Toms

Job Title: Deputy Manager

Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.


Mia

Mia Olin

Job Title: Head Chef

Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!


Saffron

Saffron Mann

Job Title: Administrator

Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.


Ingrida

Ingrida

Job Title: Head Housekeeper

Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.


Alex

Alex Leftley

Job Title: Activities Coordinator

Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.


Tony

Tony Davies

Job Title: Maintenance Manager

Joined: 2022

My name is Tony and I am the Head of Maintenance. I lived in Canada for 20 years where I refinished antiques. When I returned to the UK I started working in managing maintenance in hotels and care homes. Although Mortain is fairly new there are always maintenance standards to uphold.


My interests are going to the gym and spending time with my family.


Kim

Kim Barber

Job Title: Community Lead

Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.


Jacquie

Jacquie Hayhoe

Job Title: Community Lead

Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.


Stacey

Stacey Gouvia

Job Title: Community Lead

Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.


Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.


Faye

Faye

Job Title: Carer

Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.


Tom

Tom Sanigar

Job Title: Carer

Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.


Tasnim

Tasnim Trisa

Job Title: Care Assistant

Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.


Clare

Clare Clarke

Job Title: Carer

Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.


Lauren

Lauren Ward

Job Title: Admin Assistant

Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.


Kelly

Kelly Vallente

Job Title: Hostess

Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.


Darota

Darota Miskiewitz

Job Title: Housekeeping

Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.


Nicci

Nicci Horner

Job Title: Hairdresser

Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!