I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.
T P (Daughter of Resident)
I have watched the way she has been looked after with admiration by all the care home staff.
Gavin C (Son-in-law of Resident)
Everyone gives her the time and understanding which makes her feel safe, comfortable and happy
Kevin C (Son of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Currently limited parking on site through the main gates to the left
Barchester Mortain Place Care Home has a Review Score of 9.5 (9.467) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 93 reviews.
Review from E S (Resident) published on 16 November 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to complete a review card. It means so much to me and the team to know that we are delivering excellent service and that our residents are happy.
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Review from A D (Friend of Resident) published on 29 October 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for this wonderful review. It means so much to the staff at Mortain to know that their hard work does not go unrecognised. We pride ourselves in delivery the highest standards of care and are always grateful for feedback.
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Review from M H (Resident) published on 3 September 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for your review. It means so much to the staff to know that their efforts are so appreciated. We can't wait to have you back!
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Review from S O (Daughter of Resident) published on 19 August 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for these kind words. It means so much to the whole team to know that their efforts do not go unrecognised.
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Review from C P (Daughter of Resident) published on 18 August 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for taking the time to make a review. The staff pride themselves in delivering the highest standards of care and to recieve such wonderful feedback is lovely for the staff to hear.
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Review from M B (Respite Resident) assisted by family/friend published on 3 August 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to make a review about your stay at Mortain Place. We really appreciate your feedback. It means a lot to the staff to hear that you enjoyed your stay here.
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Review from C L (Friend of Resident) published on 29 July 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for making a comment. It means a lot to the staff working at Mortain Place to know how much they are appreciated.
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Review from P T (Wife of Resident) assisted by family/friend published on 19 July 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for taking the time to review Mortain Place. It is much appreciated by the staff.
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Review from Valerie C (Sister of Resident) published on 12 July 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for making the time to send a review. It means so much to the team.
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Review from M P (Resident) published on 7 July 2021
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Review from R L (Nephew of Resident) published on 29 June 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for your review. It means so much to the team here.
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Review from G T (Son of Resident) published on 27 May 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to make a review. It means so much to the whole team.
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Review from Jenny S (Daughter of Resident) published on 6 May 2021
Submitted via Website •
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for your comments. It really is appreciated by us all at Mortain Place.
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Review from Gordon B (Friend of Resident) published on 26 February 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to make a review. It means so much to me and my staff to know that the care we are delivering is meeting the expectations of our residents and their relatives.
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Review from L C (Daughter of Resident) published on 2 February 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for taking the time to make a review. My staff and I are very grateful.
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Review from L W (Son of Resident) published on 27 January 2021
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to make a review of Mortain Place. It means so much to us all to know that our residents are happy and settled here.
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Review from Diane A (Daughter of Resident) published on 28 August 2020
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for your comments. It means so much to the staff here to know that their efforts are appreciated and celebrated.
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Review from J D (Friend of Resident) published on 6 July 2020
Submitted via Postal Card •
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you for taking the time to review Mortain Place. We really appreciate your comments.
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Review from Sophie B (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card •
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to review Mortain Place. It means a lot to the staff to see that our relatives are happy with the care we provide for their loved ones.
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Review from M G (Resident) assisted by family/friend published on 22 May 2020
Submitted via Postal Card •
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Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home
Thank you so much for taking the time to review Mortain Place. It means so much to everyone here when we know we are delivering care of the highest standards.
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The Review Score of 9.5 (9.467) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.467 for Barchester Mortain Place Care Home is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) + (12 Poors x 2) + (56 Very Poors x 1) ) ÷ 568 Ratings = 4.467
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2023
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Job Title: General Manager
Joined: 2022
Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.
I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.
I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.
Job Title: Deputy Manager
Joined: 2020
My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.
Job Title: Head Chef
Joined: 2020
Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.
I enjoy baking, and my favourite cake is a ginger cake!
Job Title: Administrator
Joined: 2024
Hi, I’m Saffron and I am the Administration Manager at Mortain Place.
I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.
Job Title: Head Housekeeper
Joined: 2019
Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.
Job Title: Activities Coordinator
Joined: 2021
I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.
Job Title: Maintenance Manager
Joined: 2022
My name is Tony and I am the Head of Maintenance. I lived in Canada for 20 years where I refinished antiques. When I returned to the UK I started working in managing maintenance in hotels and care homes. Although Mortain is fairly new there are always maintenance standards to uphold.
My interests are going to the gym and spending time with my family.
Job Title: Community Lead
Joined: 2021
I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.
I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.
Job Title: Community Lead
Joined: 2021
Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.
Job Title: Community Lead
Joined: 2019
My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.
Job Title: Senior Carer
Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.
I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.
In my spare time, I enjoy reading and spending time with my Grandchildren.
Job Title: Carer
Joined: 2019
Hi, I am Faye, a carer here at Mortain Place.
Job Title: Carer
Joined: 2020
I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.
Job Title: Care Assistant
Joined: 2022
Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.
Job Title: Carer
Joined: 2021
I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.
Job Title: Admin Assistant
Joined: 2021
I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.
I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.
Job Title: Hostess
Joined: 2019
I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.
Job Title: Housekeeping
Joined: 2020
I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.
Job Title: Hairdresser
Joined: 2021
Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!