Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.5 93 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.

Care Provided by Barchester Mortain Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Catherine Brewster (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mortain Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Currently limited parking on site through the main gates to the left


Barchester Mortain Place Care Home Reviews (93)

Total of 93, showing 61-80
9.5

Barchester Mortain Place Care Home has a Review Score of 9.5 (9.467) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 93 reviews.

Overall Experience

  • 81
  • 4
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  • 0
  • 6

Date Published

93
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Overall Experience  Overall Experience 5.0 out of 5

I have found everything all very well run and organised. The staff are so kind and helpful. I am very pleased with my room.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to complete a review card. It means so much to me and the team to know that we are delivering excellent service and that our residents are happy.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and helpful. Residents well cared for. Nutrition, hygiene, activities and communication.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for this wonderful review. It means so much to the staff at Mortain to know that their hard work does not go unrecognised. We pride ourselves in delivery the highest standards of care and are always grateful for feedback.


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Overall Experience  Overall Experience 5.0 out of 5

A care home describes here, caring, friendly and kindness. The staff bend over backwards to help in any way. The food here is excellent couldn't be better. Equal to a five-star hotel in every way. As a respite user, I will be back.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review. It means so much to the staff to know that their efforts are so appreciated. We can't wait to have you back!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in respite care for two weeks and planning on staying on as she loves it so much. She is treated with great care and respect by all staff members and is always dressed in fresh clean clothes. The level of personal care is of an excellent standard and all of mums needs are taken into account.
Carers are always happy to talk to me about mum which is very reassuring for me and the family.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for these kind words. It means so much to the whole team to know that their efforts do not go unrecognised.


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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care that our dear mum has received. It was a difficult transition for her following a spell in hospital, however, every member of staff treated mum with such kindness, dignity and respect that she now feels part of a wonderful, loving family.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. The staff pride themselves in delivering the highest standards of care and to recieve such wonderful feedback is lovely for the staff to hear.


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Overall Experience  Overall Experience 5.0 out of 5

A beautiful place to go for respite care. The food was amazing, staff are very kind.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review about your stay at Mortain Place. We really appreciate your feedback. It means a lot to the staff to hear that you enjoyed your stay here.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are all so friendly and care for the residents. The facilities are top class. It is great to know that our loved one is safe and comfortable.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for making a comment. It means a lot to the staff working at Mortain Place to know how much they are appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff very attentive. Rooms very clean and bright.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. It is much appreciated by the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I stayed at Morton Place for two weeks with my sister who has Alzheimer's Dementia in order to observe and familiarise myself with the care home. Visiting from Australia I needed to be sure that my sister would be in the best possible care available to her. Mortain Place exceeded all of my expectations.
Apart from the superior decor, accommodation and 3-course meals I could not fault any aspect of the organisation. As a retired social worker, the most impressive aspect I noted was the care, respect and integrity displayed by all staff members to each and every resident. They all went above and beyond their calling to create a caring, safe and family atmosphere and where possible to help residents extend their physical/mental capacity and wellbeing.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for making the time to send a review. It means so much to the team.


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Overall Experience  Overall Experience 3.0 out of 5

It is difficult for me to assess a new experience and change of lifestyle. All new but coping with the difference. A lot to consider and future to think about. Being well coped with and mostly very good. Staff mostly good but a few lacking in experience. But constantly different as they work only a
proportion of the week. I do not know who is responsible for overseeing and monitoring my progress.

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Overall Experience  Overall Experience 5.0 out of 5

My experience of Mortain Place is all positive, My aunt who is a resident and not in the best of health, always looks clean and well cared for. I am always advised of her day-to-day life. The communication between the staff and myself is excellent. I would certainly recommend your care home to anybody
looking for somewhere for a loved one.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It means so much to the team here.


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Overall Experience  Overall Experience 4.0 out of 5

Wonderful care could not ask for more. Safety a the forefront of everyone's thinking.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful from my first enquiry to the day my mother moved into the care home. This wasn't the easiest time as it was at the height of the 'second wave' of the Coronavirus pandemic, however, it was time to move mum, and the transition went very smoothly in the circumstances. The home
is new and tastefully furnished. It has a lovely calm atmosphere. On my first visit, I thought it could easily be a hotel. My mother has dementia and I am confident that she is in absolutely the right place now. All the staff are very caring and helpful, and there is a range of stimulating and interesting activities offered to the residents which are very impressive and so important for someone who has dementia.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It really is appreciated by us all at Mortain Place.


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Overall Experience  Overall Experience 5.0 out of 5

The Staff are so important to any business as there on the front line and they are what gives the client/visitor the first impression of the rest home that your family or friends are either staying or visiting. I have been visiting for over a year now and always ask the resident if everything is ok
with not only the staff but the food, general cleaning and management of the home and they have always been happy with everything and when I do visit I am impressed with all aspects of the home

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to me and my staff to know that the care we are delivering is meeting the expectations of our residents and their relatives.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Very helpful management and staff are always friendly and willing to help. Brilliant especially through these difficult times with Covid. Restrictions strictly adhered to. I feel my father is safe as he could be.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. My staff and I are very grateful.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was very lonely in her own home although she did have care. When I suggested that she should consider a care home she wasn't impressed as it created visions of the home her mum went into. After a period of respite in Barchester, she was impressed and open to a move. Since her time in Mortain Place,
she looks a different woman and can't praise the care and place enough. I have the problem now that every time I speak to her she says how can I afford a 5-star hotel. Thank you to all at Mortain Place.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review of Mortain Place. It means so much to us all to know that our residents are happy and settled here.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Mortain Place since February and whilst it took him a few weeks to fully settle in, he has received nothing but kindness, support, respect and care from all of the staff. It feels like one big family and that has been particularly important during the lockdown, where the staff have kept
his spirits up, kept him active and made him feel safe and well cared for. Other family members have visited during the socially distanced visits that have now been introduced and have commented on the relaxed and happy atmosphere but with clear care and commitment of the staff. I cannot praise them highly enough for all they do each day for Dad. The home is very well run by a welcoming, approachable and capable hands-on manager and her team and I have no hesitation in recommending them to others as an excellent care home.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It means so much to the staff here to know that their efforts are appreciated and celebrated.


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Overall Experience  Overall Experience 5.0 out of 5

I had a very pleasant visit and all precautions were taken due to COVID. My friend was very happy and said how well she was being taken care of. The staff at Mortain Place were very friendly and helpful. It seems to be a very well run care home with every consideration and respect for the residents.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. We really appreciate your comments.


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Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Mortain Place are professional, kind, and caring. I take comfort from the fact that I know my father is well looked after and safe in new and pleasant surroundings.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means a lot to the staff to see that our relatives are happy with the care we provide for their loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

My stay at Mortain Place was filled with care and support. The staff are lovely and happy to help. My room is wonderful, really cosy with my own outside area for small plant pots, ornaments and bird feeders. The food is good and the restaurant is beautifully decorated. In fact, the whole place is decorated
and furnished to a high standard.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means so much to everyone here when we know we are delivering care of the highest standards.


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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Barchester Mortain Place Care Home is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) + (12 Poors x 2) + (56 Very Poors x 1) ) ÷ 568 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (69)

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Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager

Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.


Harriet

Harriet Toms

Job Title: Deputy Manager

Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.


Mia

Mia Olin

Job Title: Head Chef

Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!


Saffron

Saffron Mann

Job Title: Administrator

Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.


Ingrida

Ingrida

Job Title: Head Housekeeper

Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.


Alex

Alex Leftley

Job Title: Activities Coordinator

Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.


Tony

Tony Davies

Job Title: Maintenance Manager

Joined: 2022

My name is Tony and I am the Head of Maintenance. I lived in Canada for 20 years where I refinished antiques. When I returned to the UK I started working in managing maintenance in hotels and care homes. Although Mortain is fairly new there are always maintenance standards to uphold.


My interests are going to the gym and spending time with my family.


Kim

Kim Barber

Job Title: Community Lead

Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.


Jacquie

Jacquie Hayhoe

Job Title: Community Lead

Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.


Stacey

Stacey Gouvia

Job Title: Community Lead

Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.


Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.


Faye

Faye

Job Title: Carer

Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.


Tom

Tom Sanigar

Job Title: Carer

Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.


Tasnim

Tasnim Trisa

Job Title: Care Assistant

Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.


Clare

Clare Clarke

Job Title: Carer

Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.


Lauren

Lauren Ward

Job Title: Admin Assistant

Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.


Kelly

Kelly Vallente

Job Title: Hostess

Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.


Darota

Darota Miskiewitz

Job Title: Housekeeping

Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.


Nicci

Nicci Horner

Job Title: Hairdresser

Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!