Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 142 Reviews
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.
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Care Provided by Avon Valley Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Bridgeman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avon Valley Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 1-20
9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.716) out of 10, based on 70 reviews in the last 2 years. Over all time Avon Valley Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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Date Published

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Review from J B (Sister-in-law of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy and satisfied with the excellent care received by my sister-in-law in this care home. They are so caring, thoughtful and make everyone feel special. My sister-in-law asked me why didn't she go there sooner.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

This is so lovely, thanks so much for taking the time to leave us a review. is very settled and happy. it's as though she has been with us forever!


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Review from Sarah L (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care home at all. Staff always polite, friendly, always willing to help if needed. Lovely atmosphere in the care home and with management always polite and helpful. My mum is really happy here. Always something going on with activities which is really good. Even when my mum was ill
the staff were really good, nice to know my mum is in good hands and don't need to worry.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we really appreciate it. We are so glad that Mum has settled in well with lots of friends. We love having her here and are glad that you are happy with the service we provide.


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Review from R H (Daughter-in-law of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and facilities. Lots of activities are ongoing. Sometimes basic care could be improved eg old flowers left in the room, personal care/skin care. Think this is due to staffing numbers.

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Review from J H (Brother of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and the staff are excellent and my sister who is a resident is very happy and relaxed living in the home.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we love you visiting! Remember, there is always a tea maid job waiting for you!


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Review from A H (Daughter-in-law of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is overall good - clean rooms, friendly staff.
More variety of activities would be beneficial to residents.
Better communication between staff and family members needs to be addressed.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Many thanks for your review, I will pass this on to the staff to make sure better communication is given. We are glad Mum-in-law has settled in.


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Review from L B (Niece of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vintage cars - Well organised event, the staff are super helpful and enjoyed by my aunt, good interactive chats by organisers explaining all about the cars. These types of events are always enjoyable and get the residents out of their rooms for a change.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

A great event! Thank you for the lovely feedback. We appreciate it.


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Review from R P (Granddaughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There isn't a bad word I can say about Avon Valley, my grandmother is so happy and content here. She has received such fantastic care. All the staff are so lovely and kind. We as a family absolutely love the time and planning that goes into the enrichment activities done with residents. Grandma especially
loved dancing and singing along to the olds.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Wow! Reviews like this make it all worthwhile. Thank you for taking the time to leave such a lovely review, it really means a lot to us.


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Review from N B (Niece of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt moved here in February 2024 and from the initial visit when we looked around it just felt like the right place for her. She continually reassures us 7 months in that she's happy and couldn't ask for a better place to be. The staff are simply amazing, demonstrating a high standard of care and
professionalism at all times. They are friendly and welcoming and make us extremely confident the right choice was made for our aunt!

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review. She has settled in so well, it's like she's been here forever!


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Review from J B (Nephew of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my aunt into Avon Valley in February this year following her starting to struggle on her own. We had carers caring in twice a day but she had lost her sparkle. She took to the place immediately thanks to the brilliant staff and fantastic care given at Avon Valley. The staff, fellow residents,
and families we've met have all been lovely.
We can see how happy my aunt is again, her sparkle has definitely returned.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

To see her 'sparkle' really brightens our day! Thank you for choosing Avon Valley. We really appreciate your feedback.


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Review from T R (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about having to leave my Mum at her first care home. We didn't have to! It is clean, and my Mum feels right at home. Lovely place.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the kind words, we cannot believe how quickly Mum settled. She really enjoys her time here with us and it's so lovely to see.


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Review from A G (Niece of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and the staff are helpful especially if having had a fall.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we appreciate it.


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Review from T W (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Always clean and smelling nice. Mum is and has always been happy. Lovely rooms - ensuite.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, we do appreciate it.


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Review from B K (Resident) assisted by family/friend published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot complain about anything. Always on hand when I call the staff. As soon as I ask for something it is done. The staff are wonderful.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely response, we are glad you are happy here at Avon Valley.


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Review from R H (Friend of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, we do appreciate it.


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Review from A L (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and consideration of the staff. Absolutely nothing we require is a problem.
The facilities and activities are great, giving Mum plenty to do and join in with.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thanks so much for the fab review, we do appreciate you taking the time. Mum is a pleasure to have.


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Review from G L (Son-in-law of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reserved after my Mother stayed at the home. The staff are very attentive and attend to all her needs.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much, Mum is still highly talked about, and it's always great to hear our staff are doing their jobs well. We appreciate your review.


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Review from C P (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and room very clean. Food always good standard. Varied staff and carers are super kind and friendly - nothing is too much trouble and mum has had excellent care since she moved in. Lots of different activities on offer to appeal to everyone.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a fab review. We really appreciate it. We are glad Mum has settled in well.


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Review from Richard W (Stepson of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a safe and pleasant environment for our relation. He has been a resident for several years and there has been no problems or issues in that time.
Staff very accommodating, food is plentiful and varied.
Fully recommend this care home.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave this fabulous review! We love having your relative here with us. #onefamily


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Review from Steve C (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Avon Valley for nearly 3 months. She was lonely and sad living alone in her bungalow and has made great progress in getting back to a happy cheerful person who's made lots of friends in both residents and staff since her move to Avon Valley. The staff there are wonderful caring people
who treat the residents with kindness and care. There are lots of activities and events happening all the time and visitors are welcome to join in. The home is clean, safe and very well maintained, it's a shame I can only give a maximum 5-star rating it deserves a lot more. Thank you Avon Valley for giving us our old mum back.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for the wonderful review, we are so pleased with how Mum has settled! She is a pleasure to have here at Avon Valley.


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Review from F C (Son-in-law of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean place. Very good staff, all very professional.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank for you the lovely review, we really appreciate it.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (628 Excellents x 5) + (182 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 838 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Avery Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Avery Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Avery Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager

Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.

Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.

Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.

Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.

I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.

Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.

I look forward to welcoming you into our loving care community.

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Frequently Asked Questions about Avon Valley Care Home - Avery Healthcare

What types of Care is Avon Valley Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon Valley Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Avon Valley Care Home - Avery Healthcare have?

There are 78 Single Rooms.

What are the Facilities & Services at Avon Valley Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Valley Care Home - Avery Healthcare to the centre of Bristol?

4.5 mile(s) as the crow flies, distance by road may be significantly further.