Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 142 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.

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Care Provided by Avon Valley Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Bridgeman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avon Valley Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 21-40
9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.716) out of 10, based on 70 reviews in the last 2 years. Over all time Avon Valley Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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Date Published

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Review from O M (Respite Resident) assisted by family/friend published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was nice, big and comfortable. The staff all were friendly. Avon Valley was clean and I felt safe. It was good value for money. Being there enabled my family to know that I would be safe and looked after. Thank you.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for the lovely review, it was a pleasure having you stay with us. We hope to see you at our 5th Anniversary party!


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Review from K E (Granddaughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most outstanding care home I have ever come across. Every single member of staff at Avon Valley is amazing. The care they give is unbelievable. Treating the residents like their own. The food is brilliant - so varied. The rooms and decor are just lovely. It’s like a hotel. I love this place so much,
as does my Nan.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

What a lovely review! We always strive to be the best we can be so to receive a review like this means we are doing just that. Thank you so much.


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Review from L M (Granddaughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan stayed here for 2 weeks and the staff is really good, anything you need is there for you.
The activities were brilliant and my Nan had her hair done, she looked like a new lady after!
A lovely modern place the rooms are lovely and big and you get plenty of tea, coffee, water, and cake throughout
the day.
My Nan enjoyed herself I came to visit and enjoyed the staff and Nan's company.
A place to enjoy and chill and meet new people in different situations.
Very clean as well!

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thanks for the lovely review; we are so glad Nan enjoyed her time with us - it was a pleasure to have her stay with us at Avon Valley!


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Review from Sue R (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a smile whenever I visit.
All the staff are amazing - nothing is too much trouble. They all know my Mum (who likes a good chat) and give her encouragement to mobilise and be as independent as possible, but are happy to help or supervise when needed.
The activity ladies are
always thinking of new and topically interesting things for all the residents to enjoy, along with the favourites of curling, quizzes and skittles.
This is a home which really cares about its residents and it is always a pleasure to visit.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. We really do appreciate it and it's a pleasure to have Mum here with us.


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Review from Edna J (Respite Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find a very caring staff, spotless in cleanliness and good activities. The food is varied and very good.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for your review. It was lovely having you stay and happy that we were able to meet your expectations.


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Review from K D (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy in the home.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, it is really good to have this feedback to our team.


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Review from G D (Son-in-law of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a good care home and my father-in-law is happy here.

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Review from Sally B (Sister of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and lovely staff. Bedrooms are large and spacious, with a lovely private bathroom. The food looks delicious, and they have plenty of food choices. Lovely outdoor space/garden.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for leaving a lovely review; we really do appreciate it


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Review from Mandy W (Niece of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was with you until earlier this year when she sadly passed away.
Every time I visited her, I was impressed with how kind the staff were and how well they treated her.
Even now she's gone, I follow the home on Facebook, and it's really lovely to see all the activities that are arranged
for residents.
Thank you all for the love and care you provide every day.
You are truly amazing, and it's a really special place!

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a nice review. We are so pleased that you still follow us on Facebook.


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Review from Cara C (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Avon Valley now for 14 months. What do we love about it? The amazing staff, the residents, the chats, the coffee and cake, the beautiful hotel-like surroundings, the cleanliness, the fun, the laughter, the support to the families, the wonderful activities, the garden, just
everything. Avon Valley really is a wonderful, caring community of people who go above and beyond. Thank you so much to each and every one of you for all you do to make Avon Valley a home.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Wow, what a lovely review! Thanks for your continued support always.


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Review from Beverley R (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Avon Valley Care Home for nearly four months now and is finding it difficult to accept that she can't live independently anymore. The staff are incredibly patient with my mum, as she's always had a challenging personality which has steadily worsened as her dementia progresses. I think
that it's a lovely home with lots of things to do and access to beautiful gardens when the weather permits, it's somewhere I would be happy to go myself if I can't look after myself anymore in the future. My review is for the time she has lived in Avon Valley rather than a specific month.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, it is much appreciated.


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Review from N D (Son of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Avon Valley Care Home since November 2019. The home has always been kept clean and tidy and the staff have always been very accommodating. However, my only negative on what has been a mostly positive experience, is that I have asked various staff to keep an eye and prompt Dad about his
general hygiene, on several occasions recently as he doesn’t appear to have been changing his clothes and keeps the same things on for weeks at a time. But, I haven’t noticed much change over the last month or so when visiting him.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for your review, I want to reassure you that this has been addressed with your father and as discussed with you yesterday, we now have an agreed set of actions to work with going forward.


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Review from Shirley A (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Avon Valley enough for the care they showed to my mother over the last couple of months. All the staff went above and beyond in their care and compassion towards her in the short time she was with them.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave us a review; we hope all is well with you. It was a pleasure to have her with us, even if it was for a short time.


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Review from H C (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff within the home are extremely caring and responsive to both family and resident needs. Nothing is too much trouble, they involve all residents in activities which are fun and they make a real effort to celebrate events, e.g. Christmas etc. I am a nurse myself and the care I cannot fault, thank
you to all the team.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time and leaving such a nice review. We really do appreciate it, thank you.


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Review from K L (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough about the care my Mum has received at Avon Valley Care Home - Avery Healthcare.
The staff are all so supportive of the residents and their family members.
Mum is very happy, so are we.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a nice comment, we really do appreciate it


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Review from Susan E (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, always happy to assist. Could be more outings but always find something to do.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, it is very much appreciated.


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Review from Glenn B (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are outstanding.
The furniture and fittings and decoration of the home is outstanding.
I would fully recommend the home to anyone looking for a place for their loved ones.
I am so pleased that my mum is a resident in the home. I know she is being looked after.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for a lovely review, we really appreciate it.


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Review from Michael P (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception staff are always welcoming and helpful and all the management team.
The carers all seem friendly and helpful and have the resident's interests at heart.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you very much for the review, we will aim to gain 5 stars for your next review.


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Review from Alison R (Granddaughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, clean and tidy.
Great space, indoors and outdoors.
Lovely lounges and a blend of social/quiet space.
Nana's room is generally clean - occasionally looked like it could do with a hoover.
She is well looked after and in the best health she has been in years. she is very happy here.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Neil I (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything since my father's been in the care home. All the staff are very helpful. The home is clean and tidy - rooms are spacious and clean.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review.
We really do appreciate it.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (628 Excellents x 5) + (182 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 838 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager

Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.