Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 142 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.

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Care Provided by Avon Valley Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Bridgeman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avon Valley Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 41-60
9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.716) out of 10, based on 70 reviews in the last 2 years. Over all time Avon Valley Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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Date Published

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Review from K H (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Avon Valley for two years now, and I think it is a super place with kind staff, excellent facilities and generally a very well-run care facility. It's a reassuring place where families can know that the residents are well taken care of emotionally and physically.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave a really nice review. We do appreciate it.


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Review from Jodie F (Granddaughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was placed with Avon Valley Care Home for a short respite break following a stay in hospital.
The staff have been fantastic and caring towards my grandmother but also very supportive of us, as a family.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review, we do appreciate it. We will continue to offer any support that's needed.


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Review from Paul S (Partner of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was chosen because the atmosphere was terrific. They were a lot of happy faces amongst the residents and also, particularly the staff. All of the staff seemed to willingly want to help.
Noticeably the staff seemed to want to interact with residents and visitors. The openness of the
staff and the facilities was noticeable having seen some other homes, some of which were appalling. This is not the case here. Overall very happy.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for being so kind and leaving such a great review. The atmosphere at Avon Valley is mentioned a lot, and we are pleased that so many visitors feel this. Thanks again.


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Review from D B (Husband of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience very good as regards facility and services provided. My wife had trouble coming to terms with an alien environment and could not settle. Not the fault of the care home or staff. Open doors policy on memory floor did lead to items of clothing being lost/mislaid but cannot see how this
can be solved or stopped. This cannot be construed in any circumstances as theft.
All in all, Avon Valley is a very good establishment.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review. We do have keys for all doors, should a resident wish to lock their door. This would still be safe for residents as we have a master key should we wish to gain entry.
Please come back to us if you are still missing any items; hopefully, we will see you again.


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Review from M E (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is nearly a resident and has been made to feel very welcome. Mum has been a little confused but the care staff have been patient at all times. Whenever I have visited the reception staff already know who I am and greet me and are able to tell me where Mum is. I have had occasion to request
information on her personal care and drugs given and within a reasonable time, the relevant carer made themselves known and allowed discussion of the problem.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. We appreciate it.


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Review from M C (Friend of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This appears to be an exceptional care home. You get a feeling that the staff do an excellent job. They are caring, kind, and extremely attentive. The service is excellent the decor of the home is lovely. It's like home from home. It appears that all the resident's needs are catered for.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

What a fantastic review, thank you so much for taking the time to leave such lovely feedback.
The staff do put in so much work for the residents, it is lovely to see the feedback.


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Review from W G (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely professional, friendly and very helpful. Facilities are excellent.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave us a nice review, most appreciated.


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Review from Michael F (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I came over from the US to visit my mother, who recently came to Avon Valley Care Home for respite. The staff are very friendly, helpful, caring and efficient. The social activities and ambience make the place a very welcoming environment. The coffee machine and cakes in the front lounge
were our favourite family gathering spaces. We had fish and chips one evening with more family and our Mum. Lovely set up and room to enjoy our meal together. Many thanks!

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave such a nice review.
It was lovely having you visit and share the games you showed us all.
Thank you.


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Review from N L (Respite Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my dear wife after 60 years. I recently underwent a knee operation at the hospital. At the time I was advised to seek respite in a care home to aid recovery. After visiting various homes locally, the reason I selected Avon Valley Care Home was the welcome I received from the first interview until
I left the home eleven days later. All the staff were very helpful and I was treated with respect during my stay. I would recommend Avon Valley Care Home to anyone seeking respite. Thank you!

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review. It was lovely to see you at our anniversary celebrations and so glad that we could help in your recovery.


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Review from S H (Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and incredibly well-run care home. The staff are most helpful and show great dignity to the elderly, nothing too much trouble. Good meals and activities, all this in a most beautiful modern building. I can't fault it in any way.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thanks so much for the lovely review. It was a pleasure having you stay with us. Feel free to pop in and say hello should you ever be passing.


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Review from J W (Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here on 12/11/19. As I came through the door, it was just like a five-star hotel. I said to my daughter this is for me. I had the choice of three rooms and took the side one on the ground floor with the little patio. The carers are lovely and nothing is too much trouble. Like granddaughters.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Many thanks for the lovely review, it's a pleasure having you here at Avon Valley.


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Review from J T (Friend of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly, caring and go above and beyond to make all the residents feel comfortable and at home, nothing is too much trouble.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review.


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Review from P M (Daughter-in-law of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to attend the 4th year anniversary of the home held at Avon Valley on the 24th of May. What a day! The staff dressed themselves and the home in a circus/carnival theme. Residents and their families/friends were encouraged to join in and a contribution was requested for family/friends
to have lunch which was delicious. The staff were so attentive to all, especially those who were on their own or who had more challenging needs. Nothing was too much trouble and although they were dressed up and the day had a party atmosphere, every single staff member acted in a totally professional manner, not for one minute forgetting that they were working. It was a truly magical day for me and my mother-in-law and we are both extremely grateful for all the hard work that went into making it a day not to forget.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

That is just a fantastic review, thank you so much. We are so happy to hear that the day and everything we do is appreciated by our families, friends and residents. Our aim has always been to ensure the residents have the best we can offer.


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Review from F R (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never cease to be amazed at the efforts staff make to encourage residents to partake in the many opportunities on offer. Care and support provided are excellent and a warm welcome is assured at reception. We are always advised of any concerns regarding our friends and know that they are safe and secure
at Avon Valley. Excellent home and staff.

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Review from K J (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care received by my mother. Lovely clean environment. Very helpful staff and a good level of activities provided.

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Review from R E (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is as comfortable as a hotel room and I have stayed in some all over the world. Thank you.

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Review from J P (Granddaughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They take excellent care of my grandmother and always have amazing fun days organised.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review.


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Review from M O (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how wonderful the staff have been. they go above and beyond for everything they do. As a family, we can't thank them enough for all they do to make every occasion very special. They all deserve a medal. Thank you all very much.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you, they all do deserve a medal, I am just so happy that they do a good job and the residents are so well cared for.


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Review from M I (Brother of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in a bad state prior to coming to Avon Valley but since he has come here, thanks to all the staff and carers, he has changed completely. He is happy and no longer lonely and he is enjoying life again.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review, we are so happy he has settled in and feels at home.


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Review from T E (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very helpful and caring. The home always looks clean and the decoration is immaculate. They put a lot of hard work and effort into the events they put on. Everybody is so cheerful, happy and smiling. It's a lovely place to come and visit. It's a wonderful place to visit, my dad says I made
a good choice in finding home this care home.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for leaving a lovely review, it is most appreciated.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (628 Excellents x 5) + (182 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 838 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager

Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.