Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 142 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.

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Care Provided by Avon Valley Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Bridgeman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avon Valley Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 61-80
9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.716) out of 10, based on 70 reviews in the last 2 years. Over all time Avon Valley Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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Review from F G (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Valley is a great care home. The staff are all very welcoming and friendly. The care Mum receives is excellent. She is very well looked after. The staff call if there is a problem or if Mum is unwell. Mum loves it and has made some lovely friends. It is really nice to see Mum joining in with the
activities. It was a really difficult decision to make putting Mum in a care home but Avon Valley made this so much easier as a family so thank you.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review.


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Review from F G (Partner of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, so caring and look after the residents very well and always putting on entertainment for them.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, we do love to entertain.


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Review from S D (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home from home. Despite having dementia, Mum has made new friends and enjoys her days at Avon Valley all thanks to the wonderful staff. Thank you.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for the lovely review, the staff are always happy to help you and our residents settle into the home.


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Review from J A (Grandson of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful, always making the visit pleasant for my family when visiting our grandad.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review.


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Review from T P (Relative of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has been a resident now for a year. We visit often and have to say every member of staff are friendly and helpful. The home itself is always clean and tidy. There are always putting on activities for residents.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for the review, we love to welcome the families as much as our residents.


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Review from A O (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home in the region. Facilities, staff and care are all first class. It's made the transition to my mother in full-time care so much easier and a huge relief to our family knowing that my mother is taken so well care of. Can't thank the staff enough.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review it is really appreciated.


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Review from S S (Sister-in-law of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Avon Valley my brother-in-law is a changed person, for the better. The staff here, each and every one are always smiling and helpful in any way possible. As visitors, we are always made to feel welcome and included. Gone are the days of old care homes and believe me we saw some awful
ones. Keep up the good work, this is a home-from-home where no one is lonely anymore. Thank you.

Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery Healthcare

Thanks so much for the lovely review, we love having your brother-in-law living with us as well as having you visit! He really has settled in well.


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Review from C T (Granddaughter of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into this home in December last year after my grandad passed away and the family were struggling to give Nan the best care. Avon Valley is such a lovely home, always so clean and kept on top of. The staff are amazing and always so friendly and welcoming. It's lovely knowing that Nan is
being cared for so well and in such a loving environment. Knowing that I can always pop in and see her and see so many smiling faces. It's amazing getting to know the staff, residents and the families. thank you Avon Valley.

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Review from Ian H (Nephew of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's uncle was resident at Avon Valley Care home for a fifteen month period, until his recent passing in May 2023. The care and attention he received from all members of the team was exemplary throughout his stay and we could not have asked for more!
The facilities at Avon Valley are modern and
absolutely excellent. Although our uncle didn't partake in many activities, there was a very proactive and well constructed programme of things for the residents to do outside of their normal day to day activities. The care team, administration staff and domestic staff are all very caring and competent and everyone is very friendly and helpful.
What more could you ask for, just an excellent and well run care home. It's the best care home I've experienced! Thank You.

Reply from Alyson Valley, Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review.
It is our pleasure to provide such a service to our wonderful residents and more so at a time they really need us.


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Review from Jeff H (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for just under two years until she passed away.
It's not an exaggeration when I say this care home is nothing short of amazing.
It is always kept immaculately clean, everything is modern but most of all the staff are super caring and have genuine enthusiasm.
It's important to note
this care home very regularly has little events, games and activities for the residents, which is fantastic as it keeps them engaged. It's clear to me resident's well-being is a priority here and they always seem happy.
To me, this care home feels a bit like a luxury hotel.
All care homes are expensive but this is no more expensive than any other, however, the standard is much higher (I looked at six other possibilities when choosing). If you want a high standard of care for your loved one I couldn't recommend Avon Valley Care Home enough.

Reply from Alyson Day, Home Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to leave a review for us, especially at this difficult time. Our main priority has always been the wellbeing of the residents and I am so glad that we could provide that care for your mum. Take care and you are always welcome to say 'hello' when passing. Best wishes, Alyson.


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Review from Jan C (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for the last 2 years of her life, it is a lovely little community, unfortunately we had Covid lockdown, the staff were fantastic, they went out of their way through very difficult times to make sure the residents and families were able to communicate with each other, the staff were kind
and reassuring. Mum was happy there, although recently widowed, she enjoyed meeting up with her little group of friends for coffee and cake, cinema, Christmas lunch, lots of parties, I would recommend Avon Valley.

Reply from Alyson Day, Home Manager at Avon Valley Care Home - Avery Healthcare

Thank you for your lovely review of Avon Valley Care Home in Bristol. We do all miss your mum and your visits. Our doors are always open and you are very welcome to come in and see us at anytime. Best wishes, Alyson.


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Review from Terence M (Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the facilities and staff to be first class and I would have no hesitation in recommending the establishment to anyone looking for such a place.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Thank you for your kind words, your feedback is invaluable to us and our staff team. Best wishes.


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Review from D F (Friend of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and always helpful, no task is too much trouble. Every person is treated the same.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol and for your amazing five-star rating. We are delighted to hear how satisfied you are with our home and the service provided on a daily basis by our dedicated staff team. Best wishes, Rachel.


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Review from Beverley T (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so kind and caring, all lovely staff.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home. We highly appreciate your positive feedback and will share it with the rest of the team. Best Wishes.


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Review from Mary H (Cousin of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Avon Valley to be very professional, friendly and approachable. They have given tremendous help and support to my relative, who at times can be very cantankerous! I cannot recommend them highly enough.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. It is our true pleasure to care for your loved one and to have them as part of our community. Nothing is ever too much for our highly dedicated staff team, who go above the standards of care daily. We are delighted to hear how satisfied you are with our home and look forward to seeing you again on your next visit. Best Wishes.


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Review from Neil G (Son of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best home we have been in. The decor is first class, and the staff are excellent, very helpful and always seem very happy.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home. We are delighted to hear how satisfied you are with our care home. The highly trained staff team deliver the highest standards of care to all residents and support to their loved ones. We look forward to seeing you on your next visit. Best Wishes.


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Review from J B (Daughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff. Nothing is too much trouble, and will always go over and above to provide a most caring and comfortable experience.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. It is our true pleasure to care for your loved one and to have them as part of our community. Nothing is ever too much for our highly dedicated staff team, who go above the standards of care, daily. We are delighted to hear how satisfied you are with our home and look forward to seeing you again on your next visit. Best Wishes.


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Review from Paul S (Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Avon Valley for 12 months now and my family can't thank them enough for the wonderful care the staff have given her. We are always kept up to date with anything that mum has been doing through Facebook and email and always feel the staff have time to talk to us. Over
the last year, it has been lovely to get to know the staff and see how caring and understanding they are to mum's needs. From walking in through the front door we are always greeted by happy familiar faces and it's lovely to talk to the staff and also get to know some of the other residents. Unfortunately, my Father has been unwell since February and was unable to stay in his own home. We did not hesitate in moving Dad into Avon valley in October and being able to reunite Mum and Dad meant so much for our family. Dad had different care needs and wanted to be more independent than mum and we are happy that this has been the case. We can't thank them enough and would highly recommend.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol and for your amazing 5-star rating. We would like to thank you for your heartfelt feedback of the care your parents have received by our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. I will be sure to share your kind words with the rest of the team. We are delighted that they could be reunited together again. Best wishes, Rachel.


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Review from Mike T (Father of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super carers - every single one! I could not recommend Avon Valley any more highly. Thank you.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Kingswood and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.


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Review from C B (Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after and would come again if I need to. Thank you all.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back at any time should you need it. Best wishes, Rachel.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (628 Excellents x 5) + (182 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 838 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager

Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.