Review from Diane H (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum has only been with you for about six weeks, but we have been really happy with how she has settled in and been looked after. The staff are all really lovely, and I am confident Mum is in the best hands. Would definitely recommend.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to care for your mum, giving you and your family the peace of mind you deserve. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terrie D (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum's very happy. Staff lovely.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home in Bristol. It is a pleasure to care for your mother and to have her as part of our community. Your positive feedback is highly appreciated and I will be sure to pass this on to the rest of the team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill B (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

Dad has been treated with dignity at Avon Valley from the start. It was such a comfort during lockdown to know that he was being cared for so well and that he was content. Now in his final days and weeks perhaps - it is clear that all staff are doing their very best to ensure he is comfortable, pain-free,

and has people around who genuinely care about him.
The only small comment would be about fairly unimaginative options for gluten-free or some carers giving Dad food that contains gluten, 'it's only one biscuit!'.
Because Dad has always been such a small eater and has not taken part in activities Value for Money was probably less.

Reply from Alyson Day, Home Manager at Avon Valley Care Home - Avery Healthcare

Thank you for your review of Avon Valley Care Home in Bristol. We always set out to do the best for your father and all the residents. We continue to provide special diets for the residents that require them, even if they don't appreciate or want the food provided by their choice. He was very well known and loved by us all, he is fondly remembered. Your thoughtful and kind words of thanks will be shared with all our staff team. Best wishes, Alyson.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

Dad has felt safe at Avon Valley and has become part of the 'team' during his stay, and often involving himself with office/admin. Although Dad has not wanted to join in with all activities available, he has liked to see others enjoy themselves. His appetite is small but he has enjoyed his meals. Gluten-free

options could be improved.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home in Bristol. It is a pleasure to care for your father and to have him as part of our community. Your positive feedback is highly appreciated and I will be sure to pass this on to the rest of the team. We look forward to seeing you on your next visit. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey P (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

Mum came to Avon Valley in December 21 after trying to keep her at home as long as possible as we felt best for her. Always an upsetting time for families but once visited Avon Valley, we were reassured and it has far exceeded expectations. Cannot praise you all highly enough. Mum is well cared for,

stimulated, and happy. Thank you so much.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free, especially at such a difficult time. It is a true pleasure to care for your mum giving you and your family the peace of mind you deserve. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion P (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

When visiting my Mum I found all of the staff very friendly and helpful. My Mum was well looked after. Mum was very happy at Avon Valley, only leaving due to medical needs. I said a fond farewell to the staff. I will miss them. They always made me very welcome.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We are delighted to hear that you enjoyed your visits to the home and were made to feel welcome by the staff team who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It was a true pleasure to have your mum as part of our loving care community. Thank you for your kind words. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Day Care) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

My father has been very reluctant to consider a care home until his poor health forced the issue. I have been so pleased and relieved regarding the excellent care my father now receives. The home is so beautifully decorated and has the very best surroundings. The gardens are a pleasure and every detail

is taken care of. The very best a care home can offer.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your father has soon settled into his new surroundings, giving you and your family the peace of mind you deserve. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Wife of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

I feel that Avon Valley Care Home has saved my husband's life. All the help and support my husband and I have received has been fantastic. Whenever I have a problem and speak to a member of staff if they don't know the answer they will find out and come back. My health wasn't very good when my husband

came to Avon Valley, knowing how well he is doing has improved my health. Congratulations to all.

Reply from Alyson Day, Home Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for such kind words, it is our pleasure to care for your husband, he is a delight to have in the home. I am so pleased that you are able to feel better too. Best wishes, Alyson.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Sister of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

Very impressed with the welcome to the home. A very friendly greeting. Any questions answered and no problem being shown around. Any requests dealt with. All staff very friendly. Visits always a pleasure.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol. Your feedback is truly invaluable to us and our staff team. We are delighted to hear that you always enjoy your visits to our home and look forward to seeing you on your next visit. Best wishes, Rachel

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

In my opinion, all of the staff have been extremely helpful and friendly. The home is modern and clean, with lovely lounges and a balcony area to sit. The area for morning coffee creates a nice area to mingle, and the gardens are always well kept with lovely garden furniture to relax in.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol and for your amazing 5-star ratings. We are glad to hear how satisfied you are with our home and the facilities we provide. We look forward to seeing you on your next visit. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve S (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

My visits since the day my dad came here have always been very pleasant. All the staff can't do enough for me, even during the very difficult times of covid. All the staff who care for my dad do so in the most respectful way. I can't speak highly enough. The reception staff are so helpful, informative,

and caring. Overall it puts our minds at ease as a family whilst my dad is here.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home in Bristol. It is a true pleasure to care for your father and have him as part of our loving care community. We are delighted to hear such wonderful words about our staff, they are invaluable to us and I will be sure to pass on the positive feedback. We look forward to seeing you on your next visit. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Relative of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

I enjoy a wonderfully close relationship with my Grandfather who was diagnosed with dementia. I also work in advocacy/social work and when we realised we couldn't keep him safe at home anymore, did a lot of research into care homes in the area. I wanted him to have the best we could find. He went in

for respite/trial. Within a week he was telling me he didn't want to go home. 8 months on, he's gone from looking confused, vacant, withdrawn, and lost, to being the bright, sunny and shiny chap we thought we'd lost to dementia. He's a regular feature on their social media page, and will tell anyone that'll listen, that the staff are wonderful, the food is lovely (he's put on a stone!) and he has made friends. His well-being has improved more than we ever dared to hope and he's so so happy. Other family members have seen this improvement in him and placed their relative in there too. It's the staff that make it, they are another breed of wonderful. It's like he's come back to us.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home in Bristol and for your amazing 5-star rating. We are delighted to hear that your Grandfather decided to make his stay with us a permanent one and is enjoying the company of his peers and staff alike. It is a true pleasure having your Grandfather live with us, as part of the loving care community that we create, giving you and your family the peace of mind that you deserve. It is also lovely to hear that the choice of tasty meals provided by our talented culinary team are so well received. Thank you for your heartfelt feedback, I will be sure to pass this on to the rest of the staff team. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian H (Relative of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

I have visited many care home facilities over the years but Avon Valley at Kingswood, Bristol is undoubtedly the best! An excellent modern facility with good rooms, lounges, cafe bars, hairdressing salon, library, patios, and a sun deck lounge. The staff are very friendly and attentive and, with most

of them being from the local area, they also relate well with the residents. We couldn't have chosen a better place for my wife's uncle.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the facilities available on site. Our housekeeping team take great pride in making the home clean and welcoming for staff and visitors alike. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

The care home seems very well organised and all staff I have met are helpful, caring, and friendly. Overall everything is excellent, the only areas I would comment further on are:-
Rooms - it would be nice to be able to personalise them more.
Food - due to covid restrictions I have no experience of

meals but mum looks well fed.
Activities - it would be nice to know what activities mum has taken part in each week, even if offered and declined.
Value - I guess it is but increase to around £5,000 per month is big.

Reply from Alyson Day, Home Manager at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your mother living with us in the loving care community that we create. If you would like to contact the home, we would be very happy to discuss how the bedroom can be personalised, this is something we encourage for all our residents. We would also be happy to share a copy of the menus and the activity programme. Best wishes Alyson.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter-in-law of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience

Avon Valley Care Home is like a 5-star hotel. My mother-in-law was unsure about residential care. She loves everything about Avon Valley. She settled in within days and constantly sings the praises of everyone. Thank you for giving such excellent care.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are delighted to hear how well your mother-in-law has settled in and enjoys life here. It is a pleasure to have her as part of our warm and welcoming community. I will be sure to pass on your positive feedback to the rest of our team. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience

The care that Mum received at Avon Valley Care Home was excellent. The staff are friendly, helpful and professional. They encouraged her out of her room to join in a variety of lovely activities on offer. The food and meals were all very nourishing. The rooms are lovely, clean and bright. There is a

beautiful garden to sit in. We cannot thank all the staff at Avon Valley Care Home enough for all their hard work and care for residents during this difficult year with Covid. They made the last two years of mum's life comfortable and enjoyable as it could be. We would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn K (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

The pandemic has been extremely challenging but the staff have tried very hard to help with visits once they were allowed. They are always really helpful and friendly. Mum often feels very ill although it's not clear why and I feel they give her very good and compassionate care. I would definitely recommend

the care at Avon Valley for someone you love.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your kind feedback, which is truly invaluable to us and our staff team. The safety of our residents, their loved ones and our staff has been a priority, especially during the pandemic, meaning we have always strictly followed government guidelines and our own stringent hygiene routines. Now that the government guidelines have eased we are delighted to welcome you back into the home for more regular safe visits. It is a pleasure to have your mother living with us in the loving community that we create. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louisa B (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

Since my grandmother moved in her she has been taken care of well. Contact and communication are good, if I want to speak/visit it is made possible. The room and surroundings are lovely. The staff are friendly and accommodating.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. Our highly trained staff team go above and beyond each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. We are delighted to hear how satisfied you are with our home and that your grandmother has quickly settled into her new surroundings. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Mother-in-law of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

Professional, polite and caring team. Covid secure. The environment is so clean, modern and has a happy vibe about it always.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home. Our highly trained staff team strictly follow stringent hygiene protocols to ensure each resident receives an exceptional level of care whilst living in a safe, loving care community. We are delighted to hear such kind words about our home and we look forward to seeing you on your next visit. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

I find the staff very friendly and helpful and they look after my mother very well. Mum is very happy here and it's the sort of place I hope I will find myself in one day. It's a lovely building and gardens, all in all, it's a fantastic place to be in. Thank you to all the staff.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving care community and we are so delighted to hear how well she has settled and how comfortable she feels living in our home. Our highly trained staff team do a fantastic job at delivering an exceptional standard of care and nothing is ever too much for them. We look forward to you joining our community when the time is right. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Avon Valley Care Home - Avery Healthcare

Care Provided by Avon Valley Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

Facilities