Avon Valley Care Home - Avery Healthcare

Tenniscourt Road, Kingswood, Bristol BS15 4JW
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9.7 142 Reviews
  • Avon Valley Care Home - Avery Healthcare, Bristol
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 roundabout. Avon Valley offers a high standard of residential, dementia and respite care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

With high-quality en-suite accommodation, beautiful lounge, dining rooms, and communal areas, there is plenty of room to enjoy leisure activities delivered through the home's social calendar.

The home also offers facilities that include a cinema room for residents to catch a film, cafe, balconies and a mini-coach which allows for residents to go out and about in the local community or venture on one of the regularly planned day trips.

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Care Provided by Avon Valley Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Bridgeman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Avon Valley Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Avon Valley Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 101-120
9.7

Avon Valley Care Home - Avery Healthcare has a Review Score of 9.7 (9.716) out of 10, based on 70 reviews in the last 2 years. Over all time Avon Valley Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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Date Published

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Review from Honor T (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and compassion my mum has received in Avon Valley since arriving here. The staff are all to be commended for their care of all residents. Thank you for looking after my mum so well.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving care community and we are so delighted to hear how well she has settled into our home. Our highly trained staff team do a fantastic job at delivering an exceptional standard of care and nothing is ever too much for them. Best Wishes, Ryan.


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Review from Marlene W (Sister of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and her husband have been here almost two years and the care they have received is amazing. The staff are so caring and patient and treat their residents and families and friends with great respect. Cannot fault Avon Valley.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. It is a true pleasure to have both your sister and her husband as part of our loving care community here at Avon Valley. Our highly trained staff team go above the standards daily to deliver an exceptional level of care to all our residents, and they are so delighted to hear such kind words. Best Wishes, Ryan.


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Review from Karen R (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given is second to none. Mum has been happily living here for the past two years, and thanks Avon Valley is now her home. Lovely staff that give all they can to the residents and make them part of the family.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for reviewing Avon Valley Care Home. It is a true pleasure to have your mother as part of our loving, fun community. We are so delighted to hear that she has settled in well here and appreciate the positive feedback towards our staff. Best Wishes, Ryan.


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Review from H B (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in 5 months ago and has received the best care, love, and attention we could have hoped for. Not only is the care 1st class but the environment is absolutely amazing! Not at all in line with my pre-conceptions - absolutely beautiful. I would highly recommend Avon Valley Care Home for anyone's
loved ones.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how well your mother has settled into the loving care community we create. Our staff do an incredible job at delivering the exceptional standards of care our residents deserve. Best wishes, Ryan.


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Review from Mary H (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time for everyone over the last year, however, the whole team have done a difficult job with care, love and understanding. My mum receives the best of care delivered with love by each member of the team. Avon Valley has not only looked after my mum but always extend their care
to the whole family. Over the Covid pandemic, even when it hit the home, I never doubted for one second that the standards had dropped or that my mum was being given the best care I and my brother could ask for. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver the exceptional level of care your loved one deserves, whilst strictly following our stringent hygiene routine to keep all of our residents safe. We are so delighted to hear how satisfied you are with our home and we look forward to inviting you for more regular safe visiting now the Government lockdown restrictions have eased.


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Review from S H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Avon Valley Care Home has done a fantastic job during a very challenging time. I feel relieved and grateful that my mum is being cared for in a safe environment, by caring people. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Although the COVID-19 Pandemic has been a challenging time for us all, one thing that certainly hasn't been a challenge for our staff team is continuing to deliver the highest level of care whilst keeping our residents safe. It is a true pleasure to have your mother as part of the loving care community we create, and we look forward to inviting you into our home for more regular safe visiting. Best Wishes, Ryan.


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Review from Lynne J (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been brilliant during the lockdown. The home is clean, tidy and a happy atmosphere. Mum was well cared for when she was unwell. Sometimes communication could be better. The only negative has been the issues with the activities after two people left there was a lot of new staff that were
not suitable for the role.

Reply from Ryan Farrelly, Marketing Assistant at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your kind words about our staff team are truly invaluable to us and we are so delighted to hear how satisfied you are with the exceptional level of care your home is receiving. We do strive to maintain good communication links but appreciate that this might have become more difficult due to the lockdown and since visitors have been restricted by not being able to enter the building during this period. We currently use email and Facebook to continue with monthly residential meetings and regular family meetings are available via Skype/Microsoft Teams. Now that the restrictions have been eased, we look forward to welcoming you back into our home for more regular safe visiting.


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Review from John O (Friend of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging for friends of ours to be two of the first residents at Avon Valley was a welcome relief in terms of help given and the quality of the Avon Valley Care Home. Since then we have been extremely impressed with the care, consideration, professionalism, patience and help shown by all of the staff
at Avon Vally, thus making our lives and those of our friends so much better as we and they know that they are in very safe hands.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your kind words are truly invaluable to us and our staff team, who go over and above the standards to ensure all our residents receive the highest level of care. Best wishes Rachel.


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Review from Jacky S (Daughter-in-law of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so glad we chose Avon Valley. We could highly recommend it! Having looked at a few care homes for my father, I know this place was perfect! The moment you walk through the door, you are welcomed by smiles and the most caring, kind and helpful staff. My father-in-law is very shy, but the staff
have encouraged him to join in activities, and he is really happy. The rooms are lovely, and the food is great.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated care/attention provided to all our residents. We are so pleased that your father-in-law quickly settled into the loving community that we create. It is a pleasure to have him staying with us. Best wishes Rachel.


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Review from Colin W (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves it here.
Nothing too much trouble.
Very professional in all aspects.
Staff very attentive to Mum's needs.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Our staff team are so delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive an exceptional level of care. Best wishes Rachel.


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Review from Tracey S (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is just like a hotel. All staff are extremely friendly and helpful. I have no regrets about bringing my mum here. They have been really lovely to my mum.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. Our highly trained staff team go over and above the standards, to ensure all our residents receive an exceptional level of care, giving you peace of mind. It is a pleasure to have your mother living with us, in the loving community that we create. Best wishes Rachel.


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Review from Beverly O (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been here for almost two years now, and it's amazing. All of the staff are friendly, caring and compassionate. They all go the extra mile for everyone in their care. I am so very grateful knowing that my parents are in a warm and caring environment. They do lots of activities to keep
them stimulated, and it's a lovely atmosphere. Highly recommend Avon Valley.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work that they do, to ensure all our residents receive exceptional standards of care. It is a true pleasure to have both your parents stay with us in the loving community that we create. Best wishes Rachel.


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Review from Debra F (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very apprehensive about coming to Avon Valley as we were. She has been so happy and the care she receives is excellent. I can't say a bad thing about any staff. They are all amazing and care for my mum as if she were their own. Thank you will never be enough. This home is fantastic and mum
couldn't be in a better place.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our highly trained staff team go over and above the standards to ensure all our residents are made to feel welcome/at home in the loving community that we create. We are so delighted to hear that your mother is happy and settled in our home, giving you peace of mind. It is a pleasure to have your mother stay with us.


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Review from Nicola S (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in a year ago, just before the first lockdown. I am so pleased we chose Avon Valley; can't fault it in any way. The staff are amazing and always helpful in everything they do. I feel Mum's care has been wonderful, and she is very happy and well looked after in these very hard times.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our staff team are delighted to hear how satisfied you are with our home and the exceptional level of care given to all our residents on a daily basis. The well-being of our residents is our top priority, especially in these unprecedented times. It is a pleasure to have your mother staying with us in the loving community that we create. Best wishes Rachel.


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Review from N P (Friend of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well organised care home. Staff are excellent, would recommend to all. Very well organised visits to see persons here. Well recommended.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your kind words. The well-being of our residents is our top priority, especially during these unprecedented times, and we appreciate how important it is for residents to stay in contact with their loved ones. We look forward to inviting you for more regular visits now that lockdown restrictions are beginning to ease. It is a pleasure to have your mother stay with us. Best wishes Rachel.


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Review from Jan N (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been exceptional. My Dad moved into the home on New Year's Eve and sadly caught coronavirus two weeks later. The staff were fantastic with his care, keeping me informed and looking after him as if he was their own relative. My Dad is well now and always tells me he is being well looked
after. His keyworker even went to the shops to buy him chocolate.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your kind words. Our highly trained staff team go over and above the standards to ensure all our residents are made to feel at home/welcome in the loving community that we create. We are delighted to hear that your father is happy and settled in our home, giving you peace of mind. It is a pleasure to have him living with us. Best wishes Rachel.


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Review from A C (Nephew of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful, clean and bright. This is where I would like to come if ever I should need care. 5-star.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. We are so delighted to hear how satisfied you are with our home. Our housekeeping team take great pleasure in providing a clean, safe environment for all our residents to live in. Best wishes Rachel.


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Review from Robert J (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful for everything my dad needs or wants. They see to anything that Dad has to take, and when he needs help, someone is always there to help him with all his needs and more. Someone for him to always be able to talk to, which is what he loves.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive exceptional standards of care. Best wishes Rachel.


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Review from Frank C (Husband of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone ready to help, everything first-class.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how satisfied you are with our home and the exceptional level of care that our highly trained staff team provide to all our residents. Best wishes Rachel.


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Review from Pat W (Friend of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everybody very helpful when I have visited my friend.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. Your feedback is truly invaluable to us and our staff team are delighted to hear such kind words about the dedicated work they do to ensure all the residents receive an exceptional standard of care. Best wishes Rachel.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Avon Valley Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Avon Valley Care Home - Avery Healthcare is calculated as follows: ( (628 Excellents x 5) + (182 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 838 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Valley Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Alyson

Alyson Day

Job Title: Home Manager

Joined: 2019

Hello, my name is Alyson, and I am delighted to be the Home Manager here at Avon Valley.


Joining and commissioning Avon Valley Care Home in 2019 was a dream come true. I have successful developed my staff into good ways of practice and built a team that are proud and respectful of what they do. My passion for this home comes not only from my 40 years’ experience within the healthcare sector but also from my own personal life. I’ve had a very personal experience of a loved one needing dementia care, and I understand the emotional turmoil and difficulty in letting go or trusting someone else to care for that person.


Prior to becoming a Home Manager, my previous roles within the sector have been Residential Service Officer, Care Assistant, Nurse Auxiliary and Deputy Manager. I have also developed my skills by achieving qualifications such as NVQ Level 2, 3 and 4, and also ILM.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. Seeing my residents smile each day brings the motivation to perform my role at the highest level.


I would best describe myself as someone who is friendly and approachable. If you would ever need assistance with anything, I will always be on hand to help. In my spare time, I love spending time with my family, gardening and I can’t wait to be able to travel once restrictions are eased.


Avery Healthcare, owners of Avon Valley, strives to be the best in care, providing high-quality services whilst offering its best support to its staff member. Our home is truly unique as we offer luxurious facilities such as our beautifully landscaped gardens and cinema room. Not to forget about the stunning views of Lansdown.


I look forward to welcoming you into our loving care community.