Review from Stephen L (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

This care home gives my mum and our family everything we need and more. Mum is happy, content and alive, and we have a life back. It's expensive when self-funding, but worth every penny. The staff are unbelievable and are now part of our "extended" family. Care homes should use Avon Valley as a role

model and mentor. Everything is done with a smile and empathy. Truly very professional and friendly. Thank you 100%.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your heartfelt feedback. Our highly trained staff team go over and above the standards to ensure all our residents are made to feel at home/welcome in the loving community that we create. We are delighted to hear that your mother is happy and settled in our home, giving you peace of mind. It is a pleasure to have your mother living with us. Best wishes Rachel.

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Review from S B (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with everything at this home and the way Dad is looked after.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your kind words. Our highly trained staff team go above the standards to ensure all our residents are at home in the loving community that we create. It is a pleasure to have your father staying with us. Best wishes, Rachel.

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Review from B A (Nephew of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

The home is very nice and appears to be spotless. All the staff I have had dealings with are polite and very caring, making you feel welcome, and nothing seems to be too much trouble for them.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home. We are so delighted to hear how happy you are with our home and the exceptional level of care that our staff team delivers to all of our residents, to ensure they feel at home/welcome in the loving community that we create. Best wishes, Rachel.

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Review from Anna W (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

I have been very impressed by the care shown to my father and recently deceased mother during the Covid pandemic, through what have been very difficult and challenging times.

Reply from Rachel Aran, Marketing Administrator at Avon Valley Care Home - Avery Healthcare

Thank you for taking the time to review Avon Valley Care Home and for your lovely feedback. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. It was a pleasure to have both your parents staying with us at Avon Valley and we are delighted to hear how satisfied you are with the highest quality of care that they received; we are sorry for your loss, your mother will be truly missed. Best wishes, Rachel.

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Review from Jonathan K (Nephew of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

The staff are very friendly and efficient, always easy to talk to; nothing is too much trouble. A wide variety of activities and facilities in a relaxed atmosphere, with lovely surroundings. During this pandemic, the staff have been brilliant. With their dedication, they have managed to keep the home

virus-free, keep relatives and friends informed, and have initiated the garden visits. Well done.

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Review from D F (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother was very happy at this care home. The staff looked after her well, she always said, they were "second to none" The staff were very friendly, but at the same time professional and caring. Mum wanted for nothing whilst she was there.

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Review from Ann D (Friend of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Over the last six months and previously, I have found every aspect of Avon Valley's care and service to be excellent. From caring for my friends every need to the standard of the food, everything is of the highest standard. The facilities are exceptional and the behaviour of every member of staff (we

know) is above and beyond our expectations. All the staff are really helpful, polite and happy, and throughout the Covid-19 emergency, the information I received was timely and comprehensive. The additional activities they arranged during this period and the way they cared for my friend during the lockdown helped to maintain her morale and ensured she was always occupied and happy. The fact that Avon Valley remained free of the virus says everything about the quality of management, their organisation and staff training.

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Review from L P (Daughter-in-law of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Avon Valley Care Home seems to have taken Covid 19 in its stride. All the staff have been excellent, very caring toward my mother-in-law and she is clearly happy and feels safe and cared for, which is so important as she has dementia. When we visit (which I was able to do this week) we can see the relationship

of trust and affection that has been built between her and individual staff members. I have particularly valued being able to see pictures via social media and it’s clear that the staff have been really proactive with regards to creating suitable activities.

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Review from David R (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

We have found the staff, services and facilities to be excellent.
It is so reassuring to know our family member is treated with kindness and respect by well trained and caring staff. There is a true feeling of inclusion and being part of a "family", which is so important when those you love have to

leave their own homes and transition into a care home environment.
I cannot thank the management and every staff member enough for the part they play in caring for my mother.
It is so reassuring knowing she is safe and cared for so well.
Thank You.

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Review from Helen M (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Having not seen my mum for nearly 16 weeks it has been very difficult for all of our family to cope with the current Covid-19 situation.
Therefore I would like to express our gratitude to all the staff at Avon Valley who have provided the facility to Skype, take phones to residents and provide a delivery

service for us when dropping off clothes, food, etc.
Due to the marvellous work by the activity co-ordinators, care staff, cleaners, kitchen staff and keeping everybody entertained we are so glad to see on facebook the wonderful times they have had including VE Day, Flower day, sing a long and the odd party or two especially celebrating your 1st wonderful year, proving what a quality service you provide.
Your Team, the manager, is a credit to the Care Service and both you and your staff should be very proud of all your achievements not just over the last couple of months but also the last year.
Thank you for looking after our precious mum, you give us peace of mind every day.

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Review from Tim B (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Since dad went into Avon Valley I had complete confidence in him being happy and contented. Not only is the home itself of the highest quality but the staff are amazing and go far beyond what is expected of them to care for the residents and provide a happy environment. I cannot speak highly enough

of them. This has shown even more with their dedication during corona lockdown. They kept the resident's spirits up with constant activities. They all deserve medals and are all amazing.

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Review from Jane A (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

My Father has only recently moved into the Care Home but we have found that all the staff have shown a great deal of commitment to ensuring that Dad settles in well.
The Home is very clean, beautifully presented with great attention to detail.
All the administration and support for families is excellent

and well structured.
It is great to see the commitment to the mental well being of the residents - as well as the physical health.
All in all, we cannot speak too highly of the Home - it has been a great weight off my Mother's mind to know Dad is happy and well cared for.

Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you for such a lovely review. We are so pleased you chose us.

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Review from Margaret R (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

The staff at Avon Valley Care Home have been wonderful during this pandemic. I first visited the home in December and immediately felt that this was somewhere my relative would be well cared for. Everyone was so friendly and helpful and the care my Mum has received has been outstanding in every

way. I particularly like the fact that there is a wide range of activities for the residents to take part in if they wish, so many wonderful ideas and it does really feel as though this is a proper home, not just a facility for old people. The food is delicious with a wide variety, and families are welcome to eat with their relative if they wish. The bedrooms are modern and beautifully furnished and everywhere is so clean – I enjoyed being able to sit in the reception area and have a cup of tea with my Mum. I have been very impressed with Avon Valley Care Home, they have provided wonderful care for my Mum as she becomes more frail and I would be very happy to recommend it to anyone.

Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you for your review and the support you have given during this time.

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Review from E S (Wife of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

I have found my experience in this home to be excellent, on all levels, my husband settled n very well because the staff and carers were so helpful and friendly which gave me great peace of mind as I was unable to care for him myself due to health.

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Review from Ian P (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum has now been resident for 6 months. The general running day to day is excellent. The staff are very professional and empathetic to mum's needs. She has had to go into hospital and staff helped to and from hospital. I would be proud to recommend anyone's aged relative, here. Well done Avon Valley.

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Review from Steve B (Son of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience

Dad went into Avon Valley on the first of October, originally for respite so he, my brother and myself could see how he got on because of his struggles after Mum passed away in 2017 but has lived there ever since. Dad is 97 and the care he receives is second to none. All the staff and carers are always

there to look after him and everyone is so friendly and helpful and keep us informed of everything. He is not the best mixer but is now mixing with people more. The staff are always there to give him a consoling cuddle when he needs one and can't do enough for him. You always get a friendly welcome when you get there to sign in. There is a lovely piano lounge where you can go for a coffee plus other rooms and also a nice garden which as yet Dad has not been out to because of the time of year. There are also activities going on morning and afternoon plus trips out. I would highly recommend anyone thinking of looking for expert care for a relative to have a look at Avon Valley. Thank you to all at Avon Valley.

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Review from J R (Respite Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

I was very apprehensive about my first experience of residential care. I need not have worried about it, what a friendly place. I was introduced to others, so I would not feel alone. The staff sat with me, and I was able to make friends quickly. Nothing was too much trouble for the staff. No one said

"no". Good care, nice food, lovely surroundings and I didn't want to leave. My stay gave me the boost to get over hospital care and return to my home. Thank you to everyone.

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Review from K D (Daughter-in-law of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

We cannot praise Avon Valley Care Home enough. Beautiful home, amazing staff.
My mother-in-law was only a resident at Avon Valley for 4 months before she sadly passed away from a stroke. She was the happiest she had been in years and loved being looked after by the fantastic people at Avon Valley.
Thank

you to each and every one of you for making her last days the happiest.

Reply from Angus Matthew, Senior Marketing Manager at Avon Valley Care Home - Avery Healthcare

Thank you so much for your kind review. I will make sure that the care team get to hear it.

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Review from R M (Son-in-law of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother in law has been very happy here since the day she arrived. The staff, all of the staff, have made her feel very comfortable and really brought her out of herself, encouraging her to mix with other residents and join in activities, no mean feat! She is full of praise for Avon Valley and this

has taken a real weight off my wife's shoulders. I cannot praise Avon Valley enough as they also make us and all her family and friends very welcome when they visit.

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Review from C M (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident at Avon Valley now for 3 months and from the outset, she has been extremely happy. All the staff are amazing, friendly and nothing is ever too much trouble.
The meals provided are tasty, well presented and varied and in the 3 months Mum has been here she has gained 9lbs of

much-needed weight.

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Avon Valley Care Home - Avery Healthcare

Care Provided by Avon Valley Care Home - Avery Healthcare

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Funding & Fees Guide for Avon Valley Care Home - Avery Healthcare

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