Horsell Lodge

Kettlewell Hill, Woking GU21 4JA
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9.6 45 Reviews
  • Horsell Lodge, Woking
Horsell Lodge is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. The home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing spaces to relax in such as the bistro and quiet lounges dotted around the home, as well as a cinema and hair salon. With beautifully landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round.

They are proud to be part of the only care home group to have their own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Horsell Lodge offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Care Provided by Horsell Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Julie Bignell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horsell Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,809
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £2,009
  • (these prices are only a guideline, please contact Horsell Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
Total of 45, showing 1-20
9.6

Horsell Lodge has a Review Score of 9.6 (9.608) out of 10, based on 22 reviews in the last 2 years. Over all time Horsell Lodge has 45 reviews.

Overall Experience

  • 39
  • 4
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to find Horsell Lodge following my mother's accident and discharge from hospital. We were really impressed by the kindness and efficiency of the management team in assessing my mother and getting her transferred quickly to the home, at a busy time before Christmas. The team have provided
wonderful respite care for her while she heals. The care has been attentive, kind, respectful, everything you could hope for. The nurses and care assistants are second to none in their professionalism and warmth. As a family we could not be more pleased with the support provided to my mother after a traumatic experience.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

We would like to thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

When my mum suddenly needed palliative care, the manager, deputy head nurse, clinical lead and the office staff, along with the carers and all other departments, including housekeeping, rose above and beyond to provide compassionate and supported environment for my mum. They extended this love and support
to all the family members at this difficult time. They made this time bearable for us and were always there when we needed them. Sadly, my dear mum has now passed away. I will miss seeing them all.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for your kind words and recognition of the team at Horsell Lodge Care Home. We are so sorry for your loss and we hope we made your mum's time with us as comfortable and as peaceful as possible. You are welcome to visit us and your comments will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

We unfortunately needed to move my mother into full time care at Horsell Lodge due to her worsening dementia.
From the first contact with the home throughout the admission process and from her very first moments at the home all of the staff, carers, managers etc have been outstanding.
A very difficult
and emotional time was managed with the utmost care.
My mother is being extremely well cared for and I wouldn't hesitate to recommend Horsell Lodge to anyone.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mother is receiving and recognition of the team Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Horsell Lodge for over 3 years and they are taking very good care of her, in fact, I can't speak highly enough about the care she is given. There has been the odd issue (hardly surprising given Covid and nationwide care sector challenges) but the few problems have been addressed
promptly and comprehensively, which is precisely what one would want to see from management and staff. Mum has recently celebrated an important birthday, so we used the hospitality service and the private dining room to hold a family lunch party for her, her children, grandchildren and partners. The preparation was thorough, the room very well-decorated, the food was really excellent, and the service superb. The hospitality manager did an excellent job, and the individuals who attended to us on the day were attentive, considerate, and cheerful. They were absolutely brilliant, and we cannot thank them enough for looking after Mum and the rest of the family on what was a very special day.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Horsell Lodge and it is lovely to hear she enjoyed her birthday, and that you appreciated the work the team did in helping put the day together for what was a special day for everyone. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

We had an excellent meal here with my mother and family this month, 9 of us. The hospitality team were all very good. The room was very nicely decorated. The food and service were good. And the cost was very low. Thank you!

Reply from Julie Bignell, Home Manager at Horsell Lodge

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

We recently had lunch for 8 family members in the private dining room of Horsell Lodge to celebrate my mother's birthday.
From the pre-lunch drink at 12.00 to a final cake with candles after dessert at about 2pm the hospitality team were magnificent.
They had decorated the room in advance with fresh
flowers, a table display and birthday banners and had previously given us the opportunity to add anything we wanted.
The quality of the food, which was from the resident's menu and chosen in advance, was very good and, the portion size was huge!
We must give the hospitality team who did all the work in advance and, cheerfully and efficiently served us on the day, many thanks for a wonderful meal and a day that we will all remember.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your comments will be shared with the team.


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Overall Experience  Overall Experience 1.0 out of 5

My mother assumed she was in prison and certainly felt like this, despite paying own fees. Not sure how they got around taking her here without Social Services being involved, my previous review (on another platform) has been taken down saying I wouldn't allow my dog to stay here. The care staff were
nice and kind to my mother, but this home hadn't trained them properly in how to move a person in extreme pain with slide sheets and ignored all pleas to do this by aggressive Sister in charge and manager who caused me real upset when I questioned the care. They also didn't ever want to call a doctor when clearly needed.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Dear Suzanne, we're really sorry to hear the feedback you've provided about your mother's experience with us, and would appreciate the opportunity to speak with you in more detail so we can both do our best to improve, as well as hopefully alleviate some of your concerns. I understand that the team at Horsell Lodge have tried to get in touch with you already - as the Home Manager, I am here to help and to answer any questions you may have - my door is always open, or do please feel free to contact me to arrange an appointment at a time that's convenient to you - this can be in person or also by telephone if you prefer.


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Overall Experience  Overall Experience 5.0 out of 5

We visited my friend on 3rd June. We were greeted in a friendly manner and taken to find her. We chatted and were then taken to a separate dining room to have lunch with her. The room was beautifully set out and comfortable for the three of us to eat and talk privately. The delicious meal was cheerfully
and efficiently served to us by one member of staff in particular. He appeared at the right times to bring our food and drinks and then to clear the plates, always with a ready smile. We had a very happy and special time with my friend. A big thank you!

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and we are pleased to read your positive comments about your friend's care at Horsell Lodge Care Home. It is lovely to read she is settling in at the home; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The customer relations man was a fantastic introducer to Horsell Lodge which included him being available on text and replying promptly to every question I sent him.
Once in, my dad received a welcome basket and we worked together on a good care plan for him.
Horsell Lodge has also been available
on the phone for updates when I requested one.
I was delighted to see my Dad a week late both clean-shaven and already getting involved a little in the home's activities.
They seem kind and considerate of my dad and our requests too.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. It is lovely to hear your dad is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Horsell Lodge for approaching five months and now proudly calls it home and is grateful every day for the exceptional care and support she receives.
Particularly praiseworthy is the sincere kindness and personalised attention each member of staff provides to each resident.
This extends beyond the numerous carers to the nursing staff, activities and entertainment team, housekeepers and hospitality.
We recently celebrated my mother's 90th birthday with close family and friends in a private lounge within Horsell Lodge. The staff had taken the time to decorate the room, including personalised balloons, and provided a delicious selection of party food and a homemade birthday cake. On the day a young chap from the hospitality team looked after all the guests, and everyone commented on his hard work and professionalism. Just one example of the commitment shown by the team which sets Horsell Lodge apart.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The home brilliantly organised a very special lunch for Mum's 90th birthday. The in-house catering team, which I understand is a new team, could not have done any more to make it as special as it was. Tables were brilliantly decorated and the team even had some of Mum's dancing pictures displayed. We
were served the menu of the day (chosen in advance) by two of the team. The younger of which was his first time in this environment. He was very professional at all times and courteous in his approach. Overall a fantastic experience. Would thoroughly recommend a private dining experience at Horsell Lodge, which came close to fine dining.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us. We continually strive to improve the care and service we provide and appreciate your feedback relating to 'Activities'. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Horsell Lodge provided an excellent safe environment for my mother while she recovered from a fractured pubic rami. All the staff were professional and very caring, the management team, nursing team, nurone team, activities team, ladies on reception, the catering team and the housekeeping. The room
was spacious and well-equipped with an ensuite and fridge. The daily activity programme was well thought out and well presented. The food was very good with choices provided at each meal. Access is the garden is an excellent facility as is the hairdressing salon. Thank you to all the staff who enabled my mother to recover well.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

A feeling of safety for my well-being. Happiness is all I am feeling, The warmest greetings from all carers from morning to night, then all through the night sleeping knowing someone is always there for you. An exceptional chef who caters for all resident's needs. Never a wasted moment of the day, so
many activities for all.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and its lovely to see your comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

This has always been a good home, I visit a friend a few times a year, and this visit and the whole home were elevated to the next level thanks to the new hospitality manager, the event I attended was one I would have been delighted with if it had been in a restaurant, to receive such 5-star service
in a care home was way above my expectations, I had a chat with him and he explained he was new but had great support from his two managers to move standards forward, it is obvious he is succeeding, a good care home is now a very good one.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and your lovely comments reflect this. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 3.0 out of 5

Care home is generally ok. I think management could be more proactive on the floor. The food is appalling, a lack of respect towards what people want to eat and what’s written on the menu and what’s actually provided. No snacks or fruit available. Most staff came across as pleasant. A strong resistance
to get a doctor appointment as this cost money, even though it was clearly required. At the end I thought there was a lack of compassion from the home and no communication or any interest shown. It was just about money ultimately.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave a review for Horsell Lodge Care Home. We continually strive to improve the care and service we provide and appreciate your feedback which we have taken on board. If you would like to discuss this further, we would be happy to arrange a meeting with you. If this is something youd like to do, please get in touch with us.


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Overall Experience  Overall Experience 4.0 out of 5

This is a very appointed purpose-built home with excellent facilities. The staff are very welcoming and are all involved in the care of the residents. They will go above and beyond to ensure that their resident's needs are met.
Only criticism would be that on occasion they do not give enough priority
to some medical needs.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave a review for Horsell Lodge Care Home and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. All comments will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The nurses worked above and beyond their duties. All the staff were very caring, special people. I came here convalescing after L4/5 lumbar spine decompression and fusion as I live on my own and have no one to look after me. Very heavy duvets on the beds, I had to ask for a lightweight one which they
found 2 days later. Beautiful modern decor throughout.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us and we hope you enjoyed your stay with us. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum had two weeks of respite following her time in the hospital. She was so happy that she decided to become a permanent resident immediately after respite. As a family, we cannot fault the care Mum has received. Every member of staff that we have encountered have been incredibly helpful and very
good at their jobs.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, Paula. We are so pleased to read your positive comments about your mum’s care at Horsell Lodge and that she’s getting the care she deserves. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

When we came to view (we) my husband and myself knew this was where my 93 year old Mum would be happy. I was right it ticks all the boxes. Yesterday my mum rang at 7 to say one of the carers had popped in to give her a share of her birthday chocolates. That sums it up completely, a home from home. She
has blossomed here, no complaints, just pleased to have found this brilliant place for my lovely Mum.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review Lindy, we are so pleased to read your positive comments about your mum’s care at Horsell Lodge and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been having respite care at Horsell Lodge and it has been outstanding. The home is beautifully and cleverly designed to maximise comfort and care. The staff are always kind, friendly and attentive.
It has made such a difference to the whole family to know that Dad is safe and well-cared
for. I can recommend Horsell Lodge very highly.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave a review Tom and for your positive comments about our home and team. We are pleased to hear your father is getting the care he deserves. We continually strive to improve the care and service we provide and appreciate your feedback.


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Horsell Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Horsell Lodge is calculated as follows: ( (188 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 255 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horsell Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Julie

Julie Bignell

Job Title: Home Manager

As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


I have worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there I progressed to Home Manager and have managed various sized homes, giving me great experience and having worked as a nurse in this setting previously I understand what the day-to-day role involves so I can support my team.


I operate an open-door policy and am approachable, not only to my team, but to the residents and their relatives too as it is their home. I encourage residents to make their rooms their own, by bringing in meaningful items to help make it homely for them.


The care background of the owners of Caring Homes is what stood out to me when joining as they understand what is involved at home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my team members grow and develop in their roles at the home as I work with them to offer the best care and environment possible for our residents.


In my spare time I love to travel and understand different cultures, I never go back to the same place twice as the world is so big and has so much to offer. I am also interested in ancestry, which I find fascinating and is a journey of discovery.


Daniela

Daniela Enciu

Job Title: Deputy Home Manager

I feel really passionate about helping residents and their families feel part of our community. I strongly believe every resident should have the opportunity to live their life as they wish.


Margaret

Margaret Kelly

Job Title: Home Administrator

Joined: 2021

I am proud to be part of the team at Horsell Lodge providing the best care quality and service to our residents while enhancing their daily lives.


Frequently Asked Questions about Horsell Lodge

What types of Care is Horsell Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Horsell Lodge provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Horsell Lodge have?

There are 70 Single Rooms.

What are the Facilities & Services at Horsell Lodge?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Horsell Lodge to the centre of Woking?

0.8 mile(s) as the crow flies, distance by road may be significantly further.