Horsell Lodge

Kettlewell Hill, Woking GU21 4JA
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9.6 45 Reviews
  • Horsell Lodge, Woking
Horsell Lodge is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. The home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing spaces to relax in such as the bistro and quiet lounges dotted around the home, as well as a cinema and hair salon. With beautifully landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round.

They are proud to be part of the only care home group to have their own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Horsell Lodge offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Horsell Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Julie Bignell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horsell Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,809
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £2,009
  • (these prices are only a guideline, please contact Horsell Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Horsell Lodge Reviews (45)

Total of 45, showing 21-40
9.6

Horsell Lodge has a Review Score of 9.6 (9.608) out of 10, based on 22 reviews in the last 2 years. Over all time Horsell Lodge has 45 reviews.

Overall Experience

  • 39
  • 4
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Review from A P (Stepson of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my stepfather was a resident at Horsell Lodge Care Home for only a few weeks, he was made to feel very welcome and the standard of care he received was excellent. Every member of staff we interacted with was professional and friendly and they very seriously cared about each resident.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss and we hope your Stepfather’s time with us was as comfortable as possible. Your positive comments will be passed on to the team.


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Review from Shirley B (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Horsell Lodge for April 2022 to March 2023, when he passed away. At all times, he was treated with patience and respect by every member of staff. I and my family couldn't recommend Horsell Lodge highly enough. He was a strong-willed man, but his opinions were always taken
and treated with respect.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you, Shirley, for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss, and we are pleased that your father received the care that he deserved while he was staying with us. Your comments will be passed on to the team.


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Review from L A (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Horsell Lodge, whether they are admin, care, medical or nursing, are kind, caring, patient and helpful. Room and communal areas are clean and tidy, from what I have seen so far. I am happy with the care my mum is receiving.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your Mum is receiving and the recognition of the team at Horsell Lodge. Your feedback has been passed on to the team.


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Review from Mark G (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently moved to Horsell Lodge. Unfortunately, my stepfather passed away shortly afterwards. The team handled the whole situation with utter professionalism and sensitivity. My mother has settled in well, despite her loss, because of the great care she receives and the lovely facilities
and accommodation. We are always received with a friendly smile and welcome from the team when we visit and nothing is too much trouble.


I would have no hesitation in recommending Horsell Lodge for your loved ones.


Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you, for your kind words and recognition of the team at Horsell Lodge. Your comments will be passed on to the team. Again, our condolences for the loss of your stepfather and we are pleased that your mother is continuing to receive the care she deserves. Your comments will be passed on to the team. We continually strive to improve our care and services offered and appreciate your feedback. I would like to invite you to give me a call to hear your thoughts on how we can improve the activities offered and perhaps understand better how they can be tailored to be more suited for your mother.


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Review from Jonathan R (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Horsell Lodge Care Home for two weeks of respite care for a parent in their late eighties. They enjoyed their time and were well looked after by very friendly staff. They left looking healthier and in better spirits.
I was disappointed that check out was a day earlier than expected after being
advised that charges were based on days and not nights. Recommend this is pointed out explicitly rather than in small print.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review Jonathan and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be shared with the team. We have taken on board your recommendation about confirming the exact length of stay and appreciate your feedback.


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Review from P D (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved my time at Horsell. The staff help when I need it and the food is delicious. I enjoy morning exercise.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. It is lovely to hear you have been enjoying the food and taking part in the morning exercise activities as well as your positive comments about our team at Horsell Lodge. Your comments will be shared with the team who will be delighted to hear your feedback.


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Review from Linda L (Respite Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall stay for my sister was excellent the staff were very good and my sister thought the care home was lovely.
Would definitely recommend Horsell Lodge care home.
The food was good a very nice menu to select from everything is fresh and cooked at the home.
The room was amazing with en-suite
plus many more extras.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister enjoyed her time at Horsell Lodge. l will pass on your kind comments to the whole team.


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Review from G S (Friend of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family friend has stayed at Horsell Lodge a few times for some respite and always expresses how excellent the home is. I know when the time comes for my loved ones, Horsell Lodge will be our first choice.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for your review and positive comments regarding our home and we are pleased to hear your friend enjoyed their respite stays at our home. Your feedback will be passed on to the team.


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Review from Roseanna K (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Horsell Lodge in October 2020 and took some time to settle for so many reasons. But I would say she has now reached a point where she is as settled as she ever will be, considering her dementia and now with the onset of mixed Alzheimers too.


Understandably, Horsell Lodge has not been

able to avoid being affected by the national shortage of good care staff but they do manage it the best they can. The new manager takes a real interest in the lives of her residents and gets to know them so when you raise any matters with her, she is not aloof from the situation.


The whole care team have really worked hard and consistently to help my Mum feel as settled and comfortable as possible through the ever-changing life of someone with dementia and I for one, really appreciate their thoughtfulness and professionalism.


Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are pleased to hear the team have helped to ensure your mother feels comfortable and settled at the home, getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.


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Review from David B (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we slowly come out of Covid restrictions, Horsell Lodge has lost no time in adding activities for residents to the pre-pandemic level. Dad is the second relative we have placed in Horsell Lodge - we have been impressed with the high standard of care and the quality of staff since this care home opened.

Reply from Home Manager, Home Manager at Horsell Lodge

Dear David, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from S R (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad made the choice to move to Horsell Lodge in order to be closer to family and due to increasing difficulty in managing living independently. Whilst it has been a big adjustment for him, Horsell Lodge with its great staff, lovely facilities and varied activities have proved an ideal environment.
He has enjoyed the additional social activities and knowing he is getting all the care he needs is a great weight off all his family's minds.

Reply from Home Manager at Horsell Lodge

Dear Susan, Thank you for your review and positive comments regarding our home and the staff who work hard to deliver high standards of quality care at all times. We are pleased to hear your dad is enjoying getting involved in the activities at the home. All comments will be passed on to the team and thank you again for the review.


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Review from Peter B (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Horsell Lodge for the past two years. After a difficult initial period, which is understandable after moving out of her home, she has settled in very well thanks to the care and understanding of the staff at Horsell Lodge. The team have been very helpful in catering for mum's
needs. She appreciates the lovely surroundings and the quality of the interior and realises that the care she is receiving is second to none.

Reply from Laura Reeve, Marketing Exec at Horsell Lodge

Thank you, Peter, for your kind words and recognition of the team at Horsell Lodge, and we are pleased to hear your mother has settled in and she is enjoying the home and its surroundings. All comments will be passed on to the team, and thank you again for the review.


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Review from A G (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some very minor hiccups on arrival when I found out, not told, that there was a shortage of staff. After that, the attention to detail was impressive; the staff couldn't do enough and frequently went that extra yard. Flexibility from the catering, again going to extremes to satisfy. So thanks to everybody
at Horsell Lodge. I thought the leisurely seating was not always comfortable.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for your kind feedback, which I have passed on to the team. I understand your concerns have now been addressed by the care team. If there is anything further you would like to discuss, please do contact us.


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Review from Philip S (Son of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Family members selected Horsell Lodge for my parents after looking at a number of other homes online. My niece visited the home in advance. My parents stayed for three weeks respite care. They found the environment very pleasant and the furnishings in their rooms were very good. The home also has pleasant
gardens with plenty of outside seating and new equipment. The staff were also very caring and kind towards my parents and got on well with them. The staff also made a real effort to keep in touch with me and I was impressed during those conversations. When I visited the home the Covid-19 procedures were carried out very effectively and my interactions with the staff were very good. I also found the environment to be impressive.
As might be expected, there were some issues. My parents were disappointed with the food and struggled with the timings of the meals. However, during their stay the staff adjusted to some of my parents wants and I understand a new cook has been appointed.

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Review from Susan F (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, even though the Covid experiences and restrictions, appears to be quite happy, well and content.
She moved into Horsell Lodge in early February 2020. She was made to feel most welcome and has settled in quickly.
Mum enjoys the food and joins in with the many activities. The home, when I am allowed
in, appears to be generally clean, tidy and organised.
The decor appears fresh and pleasing. The gardens appear to be well maintained and pleasant.

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Review from Sian R (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first approached the team at Horsell Lodge they were helpful, happy and empathetic to my needs for our mother. They talked me through everything associated with the home and made me feel at ease. When both my mother and myself visited for the first time; during Covid, they supported
us and made us feel very welcome. From then on I knew this was the best place for my mother. Initially, we booked in for respite care to see how mum would adapt to the change and also if she was happy. Mother has been in homes for respite care before and hated them; she loves Horsell Lodge, so much so we have now signed a full-term contract as she loves it so much. The staff are amazing and so happy and friendly, cannot recommend the home enough.

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Review from Stephen S (Husband of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and care staff took time and trouble to ask about my wife's medical needs as a Parkinson's sufferer and her personal preferences. Care was taken to ensure that she tested negative for Covid 19 before admission and that she was kept safely isolated during her stay, as she had not at that
time been vaccinated.


Despite being quarantined, during her stay, she was kept informed of what was on offer by way of activities, facilities and also menu choices for meals. Questions I had about her routine during her stay and any issues such as sleeping patterns and toiling were answered fully and promptly.


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Review from Jane C (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident at Horsell lodge for three weeks but is so happy there. The staff have gone out of their way to make her feel settled and happy. She is a good food lover and rates the meals very highly! Her room is modern and luxurious but feels like home to her as she has been able to
personalise it with her own pictures on the walls. Thank you to the whole team.

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Review from Moira M (Wife of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this Care Home because of the friendly happy attitude of the manager and salesperson. My husband was their first resident. The building is lovely and beautifully furnished. The gardens are still colourful in October. The chef accommodates my husband's preferences for food and even has a supply
of his favourite wine on hand. The staff are caring and friendly and my husband is very well cared for whilst allowing him independence.

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Review from Ramani L (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Horsell Lodge is a lovely brand new facility and the staff are all very helpful and personable. They go out of their way to make the residents comfortable and also to make things easier for the family of residents. A member of staff even used her own skype account so the whole family could talk to my
mum on her birthday after we had problems using my mum's account. It has been difficult for everyone during the pandemic but as soon as they could, they found ways to allow visits in a safe way without putting their vulnerable residents at risk. They regularly hold events and entertainments and you can see from the pictures how much these are enjoyed. The Lodge has the look of a 5-star hotel but the feel of a family home so you can be confident that your loved one is being really well looked after and cared for in very pleasant surroundings. My mum is still pretty mobile and really enjoys the lovely gardens.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Horsell Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Horsell Lodge is calculated as follows: ( (188 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 255 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horsell Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Julie

Julie Bignell

Job Title: Home Manager

As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


I have worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there I progressed to Home Manager and have managed various sized homes, giving me great experience and having worked as a nurse in this setting previously I understand what the day-to-day role involves so I can support my team.


I operate an open-door policy and am approachable, not only to my team, but to the residents and their relatives too as it is their home. I encourage residents to make their rooms their own, by bringing in meaningful items to help make it homely for them.


The care background of the owners of Caring Homes is what stood out to me when joining as they understand what is involved at home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my team members grow and develop in their roles at the home as I work with them to offer the best care and environment possible for our residents.


In my spare time I love to travel and understand different cultures, I never go back to the same place twice as the world is so big and has so much to offer. I am also interested in ancestry, which I find fascinating and is a journey of discovery.


Daniela

Daniela Enciu

Job Title: Deputy Home Manager

I feel really passionate about helping residents and their families feel part of our community. I strongly believe every resident should have the opportunity to live their life as they wish.


Margaret

Margaret Kelly

Job Title: Home Administrator

Joined: 2021

I am proud to be part of the team at Horsell Lodge providing the best care quality and service to our residents while enhancing their daily lives.