Mum is receiving first-class care with compassion and empathy from all the staff.
Debbie S (Daughter of Resident)
treated my Mum with dignity and us (the family) with a level of professionalism above and beyond
David L (Son of Resident)
I would have no hesitation to recommend other people to place their loved ones in their care.
Berenice W (Niece of Resident)
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome at any time.
Plenty of parking available on site.
Fernleigh Court Care & Nursing Home has a Review Score of 9.5 (9.466) out of 10, based on 22 reviews in the last 2 years. Over all time Fernleigh Court Care & Nursing Home has 41 reviews.
Review from C M (Grandson of Resident) published on 19 March 2025
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Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home
We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback.Please contact our Home Manager directly on 01234 987 030 should you wish to discuss this further.
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Review from Janice W (Respite Resident) published on 9 January 2025
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Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home
Thank you for your kind review of Fernleigh Court Care & Nursing Home! We're pleased to know you feel well cared for and appreciate our staff team's kindness.
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Review from Malcolm P (Son of Resident) published on 7 January 2025
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Reply from Tendai Matore, Home Manager at Fernleigh Court Care & Nursing Home
Thank you for your kind review of Fernleigh Court Care & Nursing Home. We're delighted to know that your mum is thriving in our care and that we could make a positive difference for you and your family.
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Review from C G (Husband of Resident) published on 26 November 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind review. It is a pleasure to have your wife in our care here at Fernleigh Court and we are so pleased you are happy with the service we provide.
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Review from R R (Respite Resident) published on 13 November 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind review. It has been a pleasure to help your rehabilitation to ensure you are comfortable and confident to return home.
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Review from Dianne M (Respite Resident) published on 11 November 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for this glowing review on your experience with us here at Fernleigh Court! It was an absolute pleasure to get to know you and provide you with the care and support required during your recovery and respite stay with us. I will ensure your feedback is passed across to our entire staff team.
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Review from L L (Daughter of Resident) published on 15 October 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your lovely review. It means so much to us and all of the staff team and it really is a pleasure to care for your mum.
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Review from Lynne D (Daughter of Resident) published on 1 August 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your glowing review. It was a pleasure getting to know both you and Mum and we are so very grateful for your comments which will be passed across all of our team here at Fernleigh Court!
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Review from A G (Daughter of Resident) published on 27 June 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We are humbled and proud to receive such a glowing review across our home, staff and all departments! Thank you so much. We are so pleased that Mum has come to us for her respite stay and that we are now looking at permanent placement, it really is a pleasure to look after her each and every day.
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Review from C A (Husband of Resident) published on 27 June 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We are delighted to hear this wonderful review and your kind words mean such a lot to all of the team! We understand that moving into a new care home it can be daunting to begin with so it's lovely to hear how positive you have found the process. It is a pleasure to care for your wife day to day and meeting you and all the family.
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Review from Debra S (Daughter of Resident) published on 27 June 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind review of our home and staff. We take great pride in the care we provide and it was a pleasure to look after your Mum at the end of her life.
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Review from K F (Daughter of Resident) published on 17 June 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind review; we take great pride in the care that we provide, and it was a pleasure to look after your mum in our home.
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Review from C B (Daughter of Resident) published on 29 May 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to feedback with your positive review. We very much appreciate all of your comments and will pass them on to our dedicated staff team. It was a pleasure to care for your mum and to meet you all.
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Review from M N (Daughter of Resident) published on 22 May 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind review and positive feedback about our staffing team, we will gladly pass on your glowing comments. It was a pleasure to care for your Mum who was very special to us all and to meet you and all the family.
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Review from Anthony C (Husband of Resident) published on 21 May 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for your kind review. We are so pleased you are happy with our service and will pass your comments on to our staff team.
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Review from L B (Respite Resident) published on 16 May 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to leave such a great review. We are so pleased to receive such lovely comments all round regarding your placement with us and it is a pleasure to have you with us. I will ensure your comments are shared with our dedicated team.
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Review from Deborah L (Daughter of Resident) published on 24 April 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for taking the time to review Fernleigh Court Care & Nursing Home and for your kind feedback! It was a pleasure to care for your Mum and we will gladly pass on your wonderful comments to our dedicated team.
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Review from Sue C (Resident) published on 15 April 2024
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Reply from Zachary Dawson, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for taking the time to review Fernleigh Court and for your feedback. Quality care for our residents is of the highest priority and we are pleased to hear that you have such high praise for members of our dedicated team. We welcome all feedback and we are sorry to hear you feel there are also some things to note regarding our home. We will address your feedback across our team and should you wish to discuss these directly please do contact us.
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Review from D W (Next of Kin) published on 20 March 2024
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Reply from Cheryl Forshaw, Regional Manager at Fernleigh Court Care & Nursing Home
We were saddened to receive this review of Fernleigh Court Care & Nursing Home. We respectfully request readers of the review take into account the change in ownership and management of Fernleigh Court. Since taking over the home just over a month ago, Country Court has been working diligently towards maintaining the high standards that the company is renowned for, as evidenced by our award-winning status. Our group currently operates over 40 care and nursing homes throughout the country that are registered with the Care Quality Commission (CQC). Due to the size of our Group, we fall within a CQC group called market oversight, where we are ranked highest for compliance. Taking care of our residents is our number one priority. We firmly believe it is unfair to attribute past issues to our current management, and the resultant negative impact on our reputation will not accurately reflect the current status of affairs.
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Review from T G (Daughter of Resident) published on 9 August 2023
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Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home
Thank you for taking the time to leave a review for our home. I am glad to hear that your mother has settled in well and that you are happy with the standard of care that is being delivered. It is also wonderful to know that your mother and the other residents are included with the planning of future activities at the home and that you are benefitting from the monthly relatives meetings. I will ensure that your kind comments are shared with our team.
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The Review Score of 9.5 (9.466) out of 10 for Fernleigh Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.466 for Fernleigh Court Care & Nursing Home is calculated as follows: ( (200 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 262 Ratings = 4.466
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fernleigh Court Care & Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2022
My name is Tendai Matore-Konzvo and I am the General Manager at Fernleigh Court. Previously, I was the Clinical Deputy Manager and prior, worked as a Specialist Community Public Health Nurse and Registered General Nurse for a combined 16 years.
Fernleigh Court is a warm and friendly home where everyone is made to feel loved, safe and comfortable which we extended to resident’s friends and families. All staff give care that is bespoke to each resident. Activities of daily living, likes and preferences are tailored around individual needs.
As General Manager of our home, I strive to do the best for residents, their families/friends and my dedicated colleagues. I aim to make Fernleigh Court a home from home, so our residents are stimulated, and all their healthcare needs are met by giving a high standard of care whilst staying with us.
Job Title: Head Chef
Joined: 2021
I am a passionate and positive chef who beams pride and professionalism in all I do.
I have been a Head Chef for 25 years and am lucky enough to have worked in kitchens across the world including Sydney, Australia and Phuket, Thailand. I have cooked for several high-profile celebrities including Sir Elton John and Princess Diana.
My versatility has been an asset throughout my career and I have adapted to different environments having worked in hotels, gastropubs, high-end restaurants and now Fernleigh Court. I even spent 6 months cooking at Yarlswood Detention Centre!
I have mentored students from various local colleges and won a national purple umbrella award with my last apprentice. I also earned and retained a rosette for 3 years whilst working at a busy local hotel where I trained ‘Masterchef - The Professionals’ finalist, Louisa Ellis straight from catering college.
These rewards are nothing in comparison to the feeling I get from delivering high-quality, delicious dishes to the residents of Fernleigh Court, Kempston and seeing their smiling faces when they enjoyed my food!
Above all, I am fanatical about cooking and want everyone to enjoy whatever dishes my team and I create!
Job Title: Receptionist
Joined: 2019
My name is Michelle and I have been a receptionist here at Fernleigh Court since we opened in November 2019.
Before coming here, I used to volunteer at Bedford Central Club doing Bingo and organising weekly bands to come sing I’m a people person so I love it when my Bistro area is full of residents enjoying themselves with the various activities we have going on whilst enjoying our delicious cakes. I also enjoy puzzles and crosswords so you will often find me helping residents with their jigsaws.
My hobbies include reading (thank you Kindle Unlimited), eating Yorkshire pudding, walking my husky and going away in my caravan and I’m lucky enough to have visited some amazing places which have been recommended by some of our residents who love telling me of their adventures. I love star gazing with my Astrophotography mad son and I am often found at 3 am outside in the garden with a blanket!
I absolutely love my job here at Fernleigh Court and I am lucky enough to work with such amazing & caring people and consider myself very lucky to be working here.