Fernleigh Court Care & Nursing Home

Fletcher Road, Kempston, Bedford MK42 7FY
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9.5 41 Reviews
  • Fernleigh Court Care & Nursing Home, Bedford
Fernleigh Court Care & Nursing Home in Kempston, Bedfordshire, offers nursing care, residential care, dementia care, and respite care. It is home to up to eighty people and offers round-the-clock care and support for older people. The wellbeing team gets to know each person individually to offer a bespoke range of daily meaningful activities, from a trip to the local pub, baking, reading, gardening or gentle chair exercise. Residents love to get involved in the home's annual gardening competition; Country Court in Bloom.

Every detail has been thoughtfully designed, to be luxurious and comfortable. The home boasts a cinema, hair and beauty salon and family room. Residents love to meet with family and friends over a coffee in the café.

Care Provided by Fernleigh Court Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tendai Matore-Konzvo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Fernleigh Court Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850
  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.


  • (these prices are only a guideline, please contact Fernleigh Court Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Plenty of parking available on site.


Fernleigh Court Care & Nursing Home Reviews (41)

Total of 41, showing 21-40
9.5

Fernleigh Court Care & Nursing Home has a Review Score of 9.5 (9.466) out of 10, based on 22 reviews in the last 2 years. Over all time Fernleigh Court Care & Nursing Home has 41 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My husband really enjoyed his two weeks of respite.
It took a few days for him to adjust to the change of routine but the staff were brilliant, ensuring he had everything he needed.
The room was spacious and had nice patio windows to look out of. He especially enjoyed being able to go outside.
The
activities were varied and great to have social gatherings.
Friends and family were made to feel welcome and the bistro area is a lovely feature.
All staff were friendly and approachable.
My husband especially liked going to the dining room for his meals. The catering was excellent and varied. One day they had an afternoon tea!
Thanks to all who made his stay so enjoyable.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. Please be assured I will pass this on to all of the staff team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed 3 weeks of respite the staff were fantastic and friendly; activities every day both morning and afternoon.
The food was exceptional and fantastic choices for breakfast, dinner and lunch.
Plenty of space where families can sit in lounges and have quiet areas away from the main areas.
You
can have pampering getting your nails done even booking a hair appointment.
Domestic and catering teams couldn’t do enough for residents. Staff were always popping in to see if my mother was ok and if there was anything she needed.
Laundry was done every day and returned all pressed and smelling fresh.
There is a Bistro area where families and residents can sit and chat, make hot drinks and generally use it as a social meeting area.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home

Thank you for taking the time to leave us such a detailed review. It is great to know that your mother enjoyed her 3-week respite stay at Baycroft Kempston and that she benefited from our varied activities programme, the delicious food and the selection of communal areas and amenities on offer throughout the home. I will ensure that your incredibly kind comments and feedback are shared with our team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has had the best four weeks of respite at Baycroft. Great staff, facilities, food and accommodation. They've thought of everything! She's even made a friend she's going to go back to visit. It's great to know if she struggles again, there's a fantastic place she can go to to help get her back
on her feet. Thank you, Baycroft. Great place - great team.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home

Thank you for taking the time to complete such a wonderful review of our home. I am so glad to hear that your mum enjoyed her respite stay at Baycroft Kempston and that she was able to make a meaningful friendship with another resident, that will continue to blossom even after mum has left the home. It is also great to know that your mum benefited from the facilities, food and accommodation. I will ensure that your kind comments are passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Baycroft, Kempston since November 2021 and we are very happy with the standard of care and attention he receives. He particularly enjoys the food and the variety of activities. The staff are very good and genuinely care for the residents. The standards of comfort and cleanliness
are excellent and as a family, we know that our decision in choosing Baycroft, was the right one for Dad.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. I am so pleased that you are happy with the care and support that your father is receiving and that he enjoys the food and activities on offer.


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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in respite care since May and I am so happy with his stay. He has become so sociable and to see him take part in activities is amazing as at home he just wants to watch TV. I have seen such a change in his personality and it is all thanks to the staff's care and dedication. You know
your family member will be safe and very well looked after in accommodation which is more of a 5-star hotel than a care home and I visited a lot! The family are always made very welcome and everyone knows your name, which is brilliant.
I just want to say a big thank you to everyone at Baycroft for what you have done for my uncle I will be very sad for him to return home and wish he could stay forever.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home

Dear Rebecca, thank you so much for your wonderful heartfelt review. We really do appreciate that you have taken your time to share your feedback with us. It is so lovely to read that you feel welcome at our home, enjoy the surroundings and that your uncle is enjoying his stay with us and benefitting so greatly from our varied activities programme. I will ensure that your incredibly kind words are passed on to our team. You are all welcome to visit our home anytime; I am sure that everybody would love to see you!


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Overall Experience  Overall Experience 5.0 out of 5

Every single member of the team was excellent. All learned not only my father's name but mine. I was always made welcome when visiting. Dad did not want to be away from Mum, but knowing he was with you made us realise it was a good respite. The facilities, food and decor are like a five-star hotel.
I cannot praise the place enough.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for taking the time to complete this review; we really appreciate your lovely comments. Please be assured I will pass your feedback on to our wonderful staff team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother had spent the second half of last year moving between hospital and a couple of different care homes. Until then she had been an independent person living on her own, however, as the year progressed it became apparent that her needs were such that we needed to find somewhere safe and caring
for her to live permanently.
We looked at many options ending up selecting Baycroft. We were attracted by a strong combination of high-quality care delivered in what almost feels like a good hotel. After three months my mother has settled in well and feels safe and happy. The team look after her well and keep her busy with activities including trips to local attractions.
On my side I find everyone to be really aware of what's happening to my mother and the communication with me is excellent.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for taking the time to complete this review we really appreciate it. We are so pleased your mother has settled in well, we pride ourselves on delivering high quality care and support to all our residents. I will pass on your lovely feedback to all the staff team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad became residents in April 2021 and I have not been disappointed. The staff are caring, compassionate and extremely conscientious. I have found them very observant and quickly pick up on any abnormalities with their day-to-day needs. They care for both of my parents with compassion and understanding.
They have settled in far better than I had hoped and expected. They join in the activities and have become quite competitive! The home is well laid out and beautifully furnished. It has a homely feel as well as being immaculately clean and pleasant. The manger and her team work tirelessly to ensure everything runs smoothly and I wouldn’t hesitate to recommend Baycroft at Kempston.

Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you for taking the time to complete this review we really appreciate your kind words. We are so pleased you are happy with the care and support your parents are receiving. I will pass on your lovely feedback to the staff team


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Overall Experience  Overall Experience 5.0 out of 5

It was a difficult transition for my Mum, being able to live independently, to needing full-time care. She is now pretty settled thanks to the kindness and understanding of the staff at Baycroft Kempston. My mother needs palliative care and our main concern was whether a nursing home would be able
to manage her pain compared to a hospice or Macmillan. Baycroft has managed to do this and I’d confidently recommend the home for residents needing end of life care. When Mum went to Baycroft after leaving hospital I thought she’d never be able to get out of bed again. Now she’s pretty spritely, can get to the Baycroft cafe, her nausea has been managed so well she’s enjoying her food again. The bottom line is you’re not there all the time and you’re leaving your vulnerable, loved one in the care of others which is something that worried me. I’m
really pleased we chose Baycroft. It’s a cheerful place and I know my mother is being well cared for and her medical needs are being met.

Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you for taking the time to complete a review and thank you so much for your kind words. We are pleased your mother has settled and that you are happy with the care and support your mother is receiving. I will pass on your lovely feedback to the staff team.


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Overall Experience  Overall Experience 5.0 out of 5

In general, the care and attendance I have received during my stay at Baycroft Kempston have been excellent. My only criticism would be of the texture of the food, but this was solely the fault of an NHS team who failed to assess me or communicate with the management on site.

Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for taking the time to complete a review and for your kind words; I will make sure I pass on your feedback to the staff team.


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Overall Experience  Overall Experience 5.0 out of 5

Baycroft Kempston is an exceptional care home with not only wonderful, first-class living facilities but also extremely professional and compassionate staff. When we began looking for a home for my nan we wanted somewhere with a homely feel where residents can have as much freedom or help as they wish
and the best possible quality of life. With Baycroft we found this.
The home is especially fantastic for dementia patients which is often quite difficult to truly find in a home.
Sadly, after various circumstances, my nan entered the home for full-time nursing care and although she didn’t get to experience this amazing home whilst she still had full independence she was cared for with the utmost respect and compassion until her very last moment. The care and kindness showed to my nan and all the family at this very difficult time went above and beyond anything we could ever have wished for! We cannot thank you enough - especially your amazing nursing team.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind and honest words! I am so pleased we could be there for you all. Your lovely praise has been passed onto our nursing team.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely friendly.
The care they have been giving Mum is of an exceptional standard.
The nursing staff are extremely conscientious, particularly one carer who is so passionate about her caring.
The home is beautifully furnished, well laid out especially for dementia residents.
During
this difficult time, all the family can be assured, that Mum is receiving first-class care with compassion and empathy from all the staff.


Thank you Baycroft for making this difficult journey, more bearable.!


Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind words, it was our pleasure to keep your loved one cared for and comfortable.


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Overall Experience  Overall Experience 5.0 out of 5

A professional and friendly approach at all times. Beautiful gardens very well looked after. Room and en-suite tastefully decorated/appointed. Always clean and tidy in all areas. Would recommend to anyone with no hesitation.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind words. We pride ourselves on offering our residents the very best of everything.


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Overall Experience  Overall Experience 5.0 out of 5

I enjoy talking to the staff who are very helpful and really enjoy the 5-star meals onsite. The staff help me a lot and support me fantastically.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you very much for your review. Your honesty is greatly appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to hospital and we were told she needed end of life care as she was very poorly. She was 88. We then started looking for care homes, initially on the internet, but when we found Baycroft Kempston was our closest care home, we booked an appointment immediately and went to view, literally
half an hour after my initial phone call. My daughter and I were blown away with what they could offer. The individual rooms are beautiful and we instantly knew this was where my mum would be happiest. They assessed her on the next working day and she was transferred the day after.
There was 24-hour nursing care, her every need was catered for. The staff looked after her better than I ever could have done. They allowed us to visit with Mum’s cat which meant so much as Mum’s time was limited.
Nothing was too much trouble for the staff, for my mum or my family. They delivered an amazing service for us all.
Mum spent her last days comfortably and peacefully. Superb! 10/10

Reply from Clare Twiss, General Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your kind words. The team pride themselves on delivering the best life possible for our residents, however long they are with us. I will let you into a secret, the staff loved the cats visit too! It really is an honour that you chose us to care for one of the most precious people in your life. When this Covid madness is over, come back and see us again.


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Overall Experience  Overall Experience 5.0 out of 5

My auntie went into Baycroft just before the COVID-19 lockdown, for respite with a view to staying. I cannot fault the care and attention she has received since being with them. I would have no hesitation to recommend other people to place their loved ones in their care.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much for your review. We are privileged to have your trust in you letting us care for your loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Baycroft Kempston since the beginning of 2020. Since the arrival, the staff made her feel at home and very welcomed.
I am extremely happy with the care and facilities Baycroft provide. It is a very difficult decision for choosing a care home for a relative, but I am
certain that Baycroft was the right choice. The staff are all very professional and friendly, and I feel they all go that extra mile for their residents.
The building, grounds and food are to a very high standard, and it is a wonderful place to visit, nothing ever seems to much trouble or effort for the staff.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you so much, we really appreciate your review and honesty. We love caring for your loved ones.


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Overall Experience  Overall Experience 4.0 out of 5

My sister had the best of end of life care. The staff made us feel so cared for and important. Her care was inclusive and showed dignity. Perhaps simple improvements might be in the equipment for elderly/weak people. The cutlery was too heavy for her to handle. The glass for water was difficult to hold.
Her feet were over the end of the bed, even though she was only 6's". These are only observations. Everything else was perfect. I would give all the staff gold stars especially my sister's nurse.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

Thank you for your honesty Linda. We always appreciate our visitors reviews. Please feel free to drop in to see us anytime.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care at Baycroft Kempston. The care and treatment has been superb. When his health deteriorated the nurses were quick in recognising the problem and ensured that he was transferred to hospital promptly along with a carer.
The diagnosis of sepsis, pneumonia and a urine
infection was identified but immediate attention secured some recovery. A care plan was supplied by Baycroft staff which the hospital said was 'incredible'. They had never seen such a detailed and accurate document! Our thanks to all concerned.

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

We pride ourselves on giving the highest standard of care to all of our residents and the best comfort to our residents families and friends. We are very privileged that you chose us and thank you so much for taking the time to review us.


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Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time, the staff at Baycroft made everything as personal and comfortable as possible showing empathy, care, and understanding at all times. They treated my Mum with dignity and us (the family) with a level of professionalism above and beyond what is expected. We can't speak highly
enough of the staff. Thank you!!

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home

We want to always make our residents and families comfortable and most importantly happy. We love getting to know all of our residents and their families. We really appreciate you spending the time to give us such a lovely review.


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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Fernleigh Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for Fernleigh Court Care & Nursing Home is calculated as follows: ( (200 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 262 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernleigh Court Care & Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (3)

Tendai

Tendai Matore

Job Title: General Manager

Joined: 2022

My name is Tendai Matore-Konzvo and I am the General Manager at Fernleigh Court. Previously, I was the Clinical Deputy Manager and prior, worked as a Specialist Community Public Health Nurse and Registered General Nurse for a combined 16 years.


Fernleigh Court is a warm and friendly home where everyone is made to feel loved, safe and comfortable which we extended to resident’s friends and families. All staff give care that is bespoke to each resident. Activities of daily living, likes and preferences are tailored around individual needs.


As General Manager of our home, I strive to do the best for residents, their families/friends and my dedicated colleagues. I aim to make Fernleigh Court a home from home, so our residents are stimulated, and all their healthcare needs are met by giving a high standard of care whilst staying with us.


Kerry

Kerry Gent

Job Title: Head Chef

Joined: 2021

I am a passionate and positive chef who beams pride and professionalism in all I do.


I have been a Head Chef for 25 years and am lucky enough to have worked in kitchens across the world including Sydney, Australia and Phuket, Thailand. I have cooked for several high-profile celebrities including Sir Elton John and Princess Diana.

My versatility has been an asset throughout my career and I have adapted to different environments having worked in hotels, gastropubs, high-end restaurants and now Fernleigh Court. I even spent 6 months cooking at Yarlswood Detention Centre!


I have mentored students from various local colleges and won a national purple umbrella award with my last apprentice. I also earned and retained a rosette for 3 years whilst working at a busy local hotel where I trained ‘Masterchef - The Professionals’ finalist, Louisa Ellis straight from catering college.

These rewards are nothing in comparison to the feeling I get from delivering high-quality, delicious dishes to the residents of Fernleigh Court, Kempston and seeing their smiling faces when they enjoyed my food!

Above all, I am fanatical about cooking and want everyone to enjoy whatever dishes my team and I create!


Michelle

Michelle Wing

Job Title: Receptionist

Joined: 2019

My name is Michelle and I have been a receptionist here at Fernleigh Court since we opened in November 2019.


Before coming here, I used to volunteer at Bedford Central Club doing Bingo and organising weekly bands to come sing I’m a people person so I love it when my Bistro area is full of residents enjoying themselves with the various activities we have going on whilst enjoying our delicious cakes. I also enjoy puzzles and crosswords so you will often find me helping residents with their jigsaws.


My hobbies include reading (thank you Kindle Unlimited), eating Yorkshire pudding, walking my husky and going away in my caravan and I’m lucky enough to have visited some amazing places which have been recommended by some of our residents who love telling me of their adventures. I love star gazing with my Astrophotography mad son and I am often found at 3 am outside in the garden with a blanket!


I absolutely love my job here at Fernleigh Court and I am lucky enough to work with such amazing & caring people and consider myself very lucky to be working here.