Mum is receiving first-class care with compassion and empathy from all the staff.
Debbie S (Daughter of Resident)
treated my Mum with dignity and us (the family) with a level of professionalism above and beyond
David L (Son of Resident)
I would have no hesitation to recommend other people to place their loved ones in their care.
Berenice W (Niece of Resident)
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome at any time.
Plenty of parking available on site.
Fernleigh Court Care & Nursing Home has a Review Score of 9.5 (9.466) out of 10, based on 22 reviews in the last 2 years. Over all time Fernleigh Court Care & Nursing Home has 41 reviews.
Review from S F (Wife of Resident) published on 28 July 2023
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Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. Please be assured I will pass this on to all of the staff team.
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Review from Stephen C (Respite Resident) published on 31 May 2023
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Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home
Thank you for taking the time to leave us such a detailed review. It is great to know that your mother enjoyed her 3-week respite stay at Baycroft Kempston and that she benefited from our varied activities programme, the delicious food and the selection of communal areas and amenities on offer throughout the home. I will ensure that your incredibly kind comments and feedback are shared with our team.
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Review from Helen H (Daughter of Resident) published on 22 February 2023
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Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home
Thank you for taking the time to complete such a wonderful review of our home. I am so glad to hear that your mum enjoyed her respite stay at Baycroft Kempston and that she was able to make a meaningful friendship with another resident, that will continue to blossom even after mum has left the home. It is also great to know that your mum benefited from the facilities, food and accommodation. I will ensure that your kind comments are passed on to the team.
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Review from Alison F (Daughter of Resident) published on 21 September 2022
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Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. I am so pleased that you are happy with the care and support that your father is receiving and that he enjoys the food and activities on offer.
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Review from Rebecca G (Niece of Resident) published on 19 July 2022
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Reply from Lauren Digby, Regional Customer Relations Assistant at Fernleigh Court Care & Nursing Home
Dear Rebecca, thank you so much for your wonderful heartfelt review. We really do appreciate that you have taken your time to share your feedback with us. It is so lovely to read that you feel welcome at our home, enjoy the surroundings and that your uncle is enjoying his stay with us and benefitting so greatly from our varied activities programme. I will ensure that your incredibly kind words are passed on to our team. You are all welcome to visit our home anytime; I am sure that everybody would love to see you!
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Review from Paul N (Son of Resident) published on 23 June 2022
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Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete this review; we really appreciate your lovely comments. Please be assured I will pass your feedback on to our wonderful staff team.
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Review from Jon S (Son of Resident) published on 24 March 2022
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Reply from Charlotte Deans, Regional Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete this review we really appreciate it. We are so pleased your mother has settled in well, we pride ourselves on delivering high quality care and support to all our residents. I will pass on your lovely feedback to all the staff team.
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Review from Denise S (Daughter of Resident) published on 19 August 2021
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Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for taking the time to complete this review we really appreciate your kind words. We are so pleased you are happy with the care and support your parents are receiving. I will pass on your lovely feedback to the staff team
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Review from Jane W (Daughter of Resident) published on 12 August 2021
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Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for taking the time to complete a review and thank you so much for your kind words. We are pleased your mother has settled and that you are happy with the care and support your mother is receiving. I will pass on your lovely feedback to the staff team.
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Review from Brian S (Resident) published on 14 April 2021
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Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete a review and for your kind words; I will make sure I pass on your feedback to the staff team.
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Review from H B (Granddaughter of Resident) published on 15 February 2021
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind and honest words! I am so pleased we could be there for you all. Your lovely praise has been passed onto our nursing team.
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Review from Debbie S (Daughter of Resident) published on 4 February 2021
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Thank you Baycroft for making this difficult journey, more bearable.!
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words, it was our pleasure to keep your loved one cared for and comfortable.
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Review from Leona H (Respite Resident) published on 1 December 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words. We pride ourselves on offering our residents the very best of everything.
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Review from M A (Resident) published on 12 October 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you very much for your review. Your honesty is greatly appreciated.
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Review from Wanda C (Daughter of Resident) published on 17 August 2020
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Reply from Clare Twiss, General Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words. The team pride themselves on delivering the best life possible for our residents, however long they are with us. I will let you into a secret, the staff loved the cats visit too! It really is an honour that you chose us to care for one of the most precious people in your life. When this Covid madness is over, come back and see us again.
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Review from Berenice W (Niece of Resident) published on 10 June 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your review. We are privileged to have your trust in you letting us care for your loved ones.
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Review from Karen P (Daughter of Resident) published on 11 May 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much, we really appreciate your review and honesty. We love caring for your loved ones.
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Review from Linda P (Sister of Resident) published on 8 April 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for your honesty Linda. We always appreciate our visitors reviews. Please feel free to drop in to see us anytime.
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Review from P C (Wife of Resident) published on 25 March 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We pride ourselves on giving the highest standard of care to all of our residents and the best comfort to our residents families and friends. We are very privileged that you chose us and thank you so much for taking the time to review us.
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Review from David L (Son of Resident) published on 25 March 2020
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Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We want to always make our residents and families comfortable and most importantly happy. We love getting to know all of our residents and their families. We really appreciate you spending the time to give us such a lovely review.
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The Review Score of 9.5 (9.466) out of 10 for Fernleigh Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.466 for Fernleigh Court Care & Nursing Home is calculated as follows: ( (200 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 262 Ratings = 4.466
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fernleigh Court Care & Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2022
My name is Tendai Matore-Konzvo and I am the General Manager at Fernleigh Court. Previously, I was the Clinical Deputy Manager and prior, worked as a Specialist Community Public Health Nurse and Registered General Nurse for a combined 16 years.
Fernleigh Court is a warm and friendly home where everyone is made to feel loved, safe and comfortable which we extended to resident’s friends and families. All staff give care that is bespoke to each resident. Activities of daily living, likes and preferences are tailored around individual needs.
As General Manager of our home, I strive to do the best for residents, their families/friends and my dedicated colleagues. I aim to make Fernleigh Court a home from home, so our residents are stimulated, and all their healthcare needs are met by giving a high standard of care whilst staying with us.
Job Title: Head Chef
Joined: 2021
I am a passionate and positive chef who beams pride and professionalism in all I do.
I have been a Head Chef for 25 years and am lucky enough to have worked in kitchens across the world including Sydney, Australia and Phuket, Thailand. I have cooked for several high-profile celebrities including Sir Elton John and Princess Diana.
My versatility has been an asset throughout my career and I have adapted to different environments having worked in hotels, gastropubs, high-end restaurants and now Fernleigh Court. I even spent 6 months cooking at Yarlswood Detention Centre!
I have mentored students from various local colleges and won a national purple umbrella award with my last apprentice. I also earned and retained a rosette for 3 years whilst working at a busy local hotel where I trained ‘Masterchef - The Professionals’ finalist, Louisa Ellis straight from catering college.
These rewards are nothing in comparison to the feeling I get from delivering high-quality, delicious dishes to the residents of Fernleigh Court, Kempston and seeing their smiling faces when they enjoyed my food!
Above all, I am fanatical about cooking and want everyone to enjoy whatever dishes my team and I create!
Job Title: Receptionist
Joined: 2019
My name is Michelle and I have been a receptionist here at Fernleigh Court since we opened in November 2019.
Before coming here, I used to volunteer at Bedford Central Club doing Bingo and organising weekly bands to come sing I’m a people person so I love it when my Bistro area is full of residents enjoying themselves with the various activities we have going on whilst enjoying our delicious cakes. I also enjoy puzzles and crosswords so you will often find me helping residents with their jigsaws.
My hobbies include reading (thank you Kindle Unlimited), eating Yorkshire pudding, walking my husky and going away in my caravan and I’m lucky enough to have visited some amazing places which have been recommended by some of our residents who love telling me of their adventures. I love star gazing with my Astrophotography mad son and I am often found at 3 am outside in the garden with a blanket!
I absolutely love my job here at Fernleigh Court and I am lucky enough to work with such amazing & caring people and consider myself very lucky to be working here.