Mum is receiving first-class care with compassion and empathy from all the staff.
Debbie S (Daughter of Resident)
treated my Mum with dignity and us (the family) with a level of professionalism above and beyond
David L (Son of Resident)
I would have no hesitation to recommend other people to place their loved ones in their care.
Berenice W (Niece of Resident)
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome at any time.
Plenty of parking available on site.
Fernleigh Court Care & Nursing Home has a Review Score of 9.4 (9.364) out of 10, based on 26 reviews in the last 2 years. Over all time Fernleigh Court Care & Nursing Home has 45 reviews.
Review from Karen P (Daughter of Resident) published on 11 May 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much, we really appreciate your review and honesty. We love caring for your loved ones.
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Review from Linda P (Sister of Resident) published on 8 April 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for your honesty Linda. We always appreciate our visitors reviews. Please feel free to drop in to see us anytime.
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Review from P C (Wife of Resident) published on 25 March 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We pride ourselves on giving the highest standard of care to all of our residents and the best comfort to our residents families and friends. We are very privileged that you chose us and thank you so much for taking the time to review us.
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Review from David L (Son of Resident) published on 25 March 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We want to always make our residents and families comfortable and most importantly happy. We love getting to know all of our residents and their families. We really appreciate you spending the time to give us such a lovely review.
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Review from C M (Friend of Resident) published on 10 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.364) out of 10 for Fernleigh Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.364 for Fernleigh Court Care & Nursing Home is calculated as follows: ( (227 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (34 Very Poors x 1) ) ÷ 308 Ratings = 4.364
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fernleigh Court Care & Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2022
My name is Tendai Matore-Konzvo and I am the General Manager at Fernleigh Court. Previously, I was the Clinical Deputy Manager and prior, worked as a Specialist Community Public Health Nurse and Registered General Nurse for a combined 16 years.
Fernleigh Court is a warm and friendly home where everyone is made to feel loved, safe and comfortable which we extended to resident’s friends and families. All staff give care that is bespoke to each resident. Activities of daily living, likes and preferences are tailored around individual needs.
As General Manager of our home, I strive to do the best for residents, their families/friends and my dedicated colleagues. I aim to make Fernleigh Court a home from home, so our residents are stimulated, and all their healthcare needs are met by giving a high standard of care whilst staying with us.
Job Title: Head Chef
Joined: 2021
I am a passionate and positive chef who beams pride and professionalism in all I do.
I have been a Head Chef for 25 years and am lucky enough to have worked in kitchens across the world including Sydney, Australia and Phuket, Thailand. I have cooked for several high-profile celebrities including Sir Elton John and Princess Diana.
My versatility has been an asset throughout my career and I have adapted to different environments having worked in hotels, gastropubs, high-end restaurants and now Fernleigh Court. I even spent 6 months cooking at Yarlswood Detention Centre!
I have mentored students from various local colleges and won a national purple umbrella award with my last apprentice. I also earned and retained a rosette for 3 years whilst working at a busy local hotel where I trained ‘Masterchef - The Professionals’ finalist, Louisa Ellis straight from catering college.
These rewards are nothing in comparison to the feeling I get from delivering high-quality, delicious dishes to the residents of Fernleigh Court, Kempston and seeing their smiling faces when they enjoyed my food!
Above all, I am fanatical about cooking and want everyone to enjoy whatever dishes my team and I create!
Job Title: Receptionist
Joined: 2019
My name is Michelle and I have been a receptionist here at Fernleigh Court since we opened in November 2019.
Before coming here, I used to volunteer at Bedford Central Club doing Bingo and organising weekly bands to come sing I’m a people person so I love it when my Bistro area is full of residents enjoying themselves with the various activities we have going on whilst enjoying our delicious cakes. I also enjoy puzzles and crosswords so you will often find me helping residents with their jigsaws.
My hobbies include reading (thank you Kindle Unlimited), eating Yorkshire pudding, walking my husky and going away in my caravan and I’m lucky enough to have visited some amazing places which have been recommended by some of our residents who love telling me of their adventures. I love star gazing with my Astrophotography mad son and I am often found at 3 am outside in the garden with a blanket!
I absolutely love my job here at Fernleigh Court and I am lucky enough to work with such amazing & caring people and consider myself very lucky to be working here.
