Marine View Lodge

3 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.6 75 Reviews
  • Marine View Lodge, Wirral
Marine View Lodge is a beautiful, modern care home with vistas of the River Mersey that offers specialist dementia care services.

With 80 rooms intelligently arranged over four floors, Marine View Lodge provides a community setting where residents can benefit from high-quality care, tailored to their individual needs. The Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

Marine View Lodge is equipped with high-quality furnishings and fittings throughout as the comfort and well being of residents is paramount. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room.

There is a range of facilities including comfortable lounges, a health & beauty salon, beautiful gardens and a rooftop terrace with scenic views of the Mersey. Friends & family are always welcome and each lounge has a kitchenette available for both residents and visitors to make tea and coffee!

Marine View Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The resident's preferences and cultural or dietary requirements are incorporated into the menu. Guests can also join residents at mealtimes if there have been prior arrangements.

The Lodge's own in-house Lifestyle and Wellbeing team who organise a full schedule of daily activities and outings. They are dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities taking place in the communal lounges, there is something fun going on around every corner.

Marine View Lodge appreciates each resident and their lifetime of experience.

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Care Provided by Marine View Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Lawler (Lodge Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Marine View Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,455 – £1,525
    • Self-Funded Nursing Dementia Care £1,490 – £1,550
  • (these prices are only a guideline, please contact Marine View Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Marine Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors welcome to use the facilities. For example, may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.


  • Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!


Marine View Lodge Reviews (75)

Total of 75, showing 61-75
9.6

Marine View Lodge has a Review Score of 9.6 (9.628) out of 10, based on 39 reviews in the last 2 years. Over all time Marine View Lodge has 75 reviews.

Overall Experience

  • 61
  • 11
  • 3
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Date Published

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Review from Rosie G (Granddaughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was well taken care of here. Wanted for nothing and was loved by staff as if he was part of their family. We are so glad we chose Athena. The home is well placed to visit with New Brighton station being next door.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thanks for your lovely review, I know I spoke to you and you felt that your granddad had the best time he could with us. The care is the best anyone will find, all of the staff treat our residents and staff as all are part of their own family. A more top-class care home you will be hard to find.
I will let the staff know, they will appreciate your fantastic words. We will miss him so much with his wonderful smile and cheeky way.


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Review from Ken R (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with outstanding staff who look after their residents by treating them as individuals and as family, giving them care, support and respect they deserve and need. I would fully recommend this care home.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you very much for your response. It has been a difficult time all around. But the team at Marine View Lodge have gone that extra mile to ensure the security and safety of our residents is premium. Rest assured, a better place you will not find. The staff provide love and care to our residents as if they were their own family. I will let them all know of your wonderful review. Thanks again it will boost them to know how appreciated they are.


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Review from A W (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home and staff are wonderful. My mam has settled in well and her health seems to have improved. No hospital admissions, unlike last year. Plenty of activities for her to join in with if wanted. I would highly recommend this home.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

We take pride in caring for our wonderful residents, our staff are especially chosen for their care and experience in this field. Activities are numerous, our entertainment team are always planning fun things to keep everyone occupied day by day, take part in whatever you want, as little or all.
Lots planned for the future, no two days are the same, what's not to love. Thanks for your lovely comments


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Review from H L (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing to comment on - all very good.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for taking the time to complete the review for our home, it is top quality and a fun place for all to live and work in.


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Review from Peter W (Son-in-law of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional staff. Mum's health has improved immensely since she came to Marine View. There is always plenty for her to do.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thanks for your lovely review and so happy that mum has improved in health and wellbeing. Our programme of activities includes a variety of things for our residents to partake in, whatever they chose to do and we are always open to further suggestions (within limits!)
So glad she has settled in her new home, we will continue to care for her.


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Review from Roland H (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Marine View to be an excellent new home for our mother. The staff are very friendly and committed.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thanks for your review, it is indeed mum's new home and she has settled in well, I hope you feel you get a warm welcome each time you come to visit. The warmth extends into the home from all the team, always happy to help our residents to feel comfortable and well taken care of.
We will continue to make sure her life is fulfilled in all ways.


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Review from E A (Friend of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall, building, staff and care. Thank you.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thanks for your review, we offer excellent top quality care and staff are premium. Glad to hear you are pleased with what we are doing, we intend to carry on with the good work.


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Review from A M (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Marine View Lodge is a very new purpose-built facility that has a very positive atmosphere. The staff are kind and attentive and have helped my mother to settle in.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your kind words, the staff are indeed attentive and go out of their way to promote a wonderful atmosphere so our residents enjoy every minute here. I will inform the staff, and thanks again, we aim to please.


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Review from Shirley D (Sister-in-law of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, helpful and supportive. A nice environment with activities if wanted.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your review, the staff are especially chosen for their understanding of our resident's needs. All are well skilled and receive ongoing training to enable continuity of care.
There are varied activities every day, no day is left out. Our residents can be included or not as they wish. As the weather picks up in Spring we will be going for walks along New Brighton Promenade and days out.
I will let all of the staff know you are pleased with the level of care given.


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Review from J D (Wife of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved here at the end of November. All the carers and staff have been wonderful. Everyone has made a real effort to get to know him and understand his needs. There have been various activities and he has been encouraged to join in with all of them.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your lovely review Julie, indeed every day we see your husband encouraged to join in, especially with the musical activities. Our staff are chosen with a total understanding and empathy and the training they also receive is ongoing. We understand everyone is an individual and treated as such. Once again, thank you, I will let the staff know of your kind comments, we will carry on as we do, ensuring this is a home second to none.


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Review from A T (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Marine View Lodge to be a very good nursing home. The staff are excellent and are very caring and kind to my mum. The home is very clean and the food is good. The rooms are amazing and beautifully clean.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for taking the time in sending a review for our wonderful care home. The food is amazing, such a variety each day, and catering for individual needs. Our domestic staff keep the home extremely clean, it is a pleasure to work with them, no problem is too small or large. We aspire to be the best, and I think, as you have said we are achieving that. Thanks again.


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Review from G M (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Marine View as my mother came in November and the improvement in her well being is so much better. The staff are very friendly and caring and give their time to residents and their families. Also, they have some activities on a regular basis and all residents are included and
involved, no matter what their abilities.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your lovely review, we try and give a varied programme of entertainment and activities within our care home. We pride ourselves on no two days being the same, something for everyone to look forward to.
We have pride in knowing that all of our lovely residents are well looked after and attended to and this puts our families minds at ease. The staff are outstanding, and I will let them know of your review. Thanks again.


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Review from Lindsey S (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been living with dementia at Marine View for almost four months now. During our Dad's stay, his individual needs have been well catered for in terms of essential health and welfare but also with stimulation and social interaction from in house functions and days out. He has become quite
settled and calm, not only due to the beautiful uplifting interior but more importantly due to the care, understanding and dedication of the staff. We have seen how the staff react calmly and effectively in difficult situations and how they cater to his needs, such as with mobility problems etc. The staff are also encouraged to sit with the residents during mealtimes and play games (when possible), giving the place a homely feel. We, as a family, can relax with the thought that Dad is in the best possible place in his circumstances, is in good hands but we also have the benefit of a support network too.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your lovely review, and feedback for our beautiful care home, Marine View Lodge. The team are indeed excellent, it is wonderful that your father has settled in so well.
We are committed to giving our residents the very best of everything they require, from care, respect, love and attention. They are indeed our priority. We hope Dad & your family enjoy Marine View Lodge over the coming Christmas and New Year period as we will be having lots of activities and fun.


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Review from Pauline W (Sister-in-law of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law stayed for one-month of respite care. The staff were friendly and interacted with the residents. It was a peaceful environment and everything including the decor was of a high standard. As a retired nurse who has worked in nursing homes and had a mother with vascular dementia, I would
highly recommend Marine View Lodge.

Reply from Susan Derby, Home Relations Manager at Marine View Lodge

Thank you for your lovely review, it is a true testament to the staff that you take great comfort with the care your sister-in-law received at Marine View Lodge when she stayed with us. It is so nice when families compliment the care and dedication concerning our staff. They are all 1st class. I will pass on your comments and compliments to all our truly wonderful team.


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Review from Jo D (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I met the manager and chose Mum’s room I felt comfortable and happy, assured that this place was the right choice. Since Mum moved in my feelings have only been reinforced and my sense of relief and reassurance that mum is now living in a place where all her needs are being met are growing
daily. Yes - this is a beautiful, bright, comfortable building. It is conveniently located next to the train station, steps away from local services and has a light, warm, welcoming feeling, but its real strength is its staff who, without exception, are warm, welcoming, friendly, calm and professional. They provide the highest standard of total nursing care to my Mum, who looks comfortable and well cared for whenever I visit. Their communication is excellent and I am informed and involved in all decisions. Their open visiting allows me to pop in when I’m passing and I feel able to stay for as little or as long a time as I can. I would highly recommend Marine View Lodge.

Reply from Ann Nolan, Home Manager at Marine View Lodge

Thank you for this marvellous review, it is a real pleasure to care for your mum, we are glad that you can call in and see her at any time and feel confident that your mum is safe and well cared for. Kind regards.


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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Marine View Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Marine View Lodge is calculated as follows: ( (329 Excellents x 5) + (95 Goods x 4) + (24 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 457 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marine View Lodge is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sue

Sue Lawler

Job Title: Registered Lodge Manager

Joined: 2021

When I first came to Marine View Lodge, I knew I was going to fit right in. There is truly a lovely feel to our Lodge that makes everyone feel comfortable and at home. All our staff members are warm and welcoming, it is an honour to work alongside so many caring individuals.


The core value at Marine View Lodge is to provide comprehensive, transparent care to all our residents, looking after their well-being whilst placing dignity and respect at the heart of everything we do.


We pride ourselves on providing a nurturing environment for all our residents. With an in-depth experience and knowledge of caring for those living with Dementia, we provide support for our residents and their families who are making the transition into a care home. We understand the difficulties and challenges that may arise, and we are here to talk through any questions or worries you may have.


Bev

Bev Favager

Job Title: Lodge Service Advisor

Joined: 2021

I am the Lodge Service Adviser for Athena Healthcare Group at Marine View Lodge and Lighthouse Lodge, Wirral. I provide families with information required when considering a care home for their relative. The first point of contact and advise enquirers about the different types of care we provide, our Lodge features and the process involved for a relative moving into our Care Homes.


Enjoy showing families around the Lodges and answering any questions they may have, I assist them right up to admission of their relative and am always on hand thereafter. I love meeting families, prospective residents and helping to make the move into our Care Homes the best experience it can be.


My role also involves building relationships in the community working with organisations, businesses, charities, etc and providing information in relation to the care provided at Athena Healthcare.


I enjoy spending time with my family, and I love dogs. I enjoy walking my dog, Buddy.