Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 82 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.

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Care Provided by Fairfield Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shibu Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 2

Funding & Fees Guide for Fairfield Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Onsite car park for visitors


Fairfield Manor Care Home Reviews (82)

Total of 82, showing 1-20
9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.818) out of 10, based on 51 reviews in the last 2 years. Over all time Fairfield Manor Care Home has 82 reviews.

Overall Experience

  • 73
  • 6
  • 2
  • 0
  • 1

Date Published

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Review from Keith B (Husband of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room resembles a hotel room and is very comfortable. The staff are friendly and accommodating to the individual needs, nothing is too much trouble. The best advice I can give is to come and see the home yourself and you will be surprised at what it can offer.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely review. We strive to offer a comfortable and welcoming environment and our doors are always open for anyone who would like to come and see. Kind regards


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Review from Louise R (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father (and I) received in his final weeks has been exceptionally caring, supportive and professional.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the kind words. It was a real pleasure caring for your father. Thinking of you and the family. Sincerely, Fairfield Manor Team.


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Review from S O (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for mum with lovely warm friendly and professional staff.

Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home we are so pleased to know that your mum is well cared for by our wonderful and friendly staff team.


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Review from L C (Granddaughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place! Today is my nans 95th birthday and they have gathered the residents in the bistro for tea and cake! Lovely team, with lovely facilities. Nan could not be happier.

Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We're delighted to hear that your nan is happy here and that you appreciate the facilities we provide for our residents and families.


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Review from S C (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived in May 2024 she has been treated with care and affection by every individual member of staff. Her room is light and spacious and kept beautifully clean. The restaurant is lovely and she is given a good choice of menu daily. The activities team work very hard to provide a good selection
of activities and they encourage mum to join in. The bistro is bright and welcoming too and a nice place for the family to meet. Every time I visit morning afternoon and evening the home is welcoming and friendly I cannot fault it thank you (apart from the price obviously)

Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for reviewing Fairfield Manor Care & Nursing Home. We're thrilled to know that your mum is happy here, the food is to a good standard and that you value the facilities we provide for her care. It's also wonderful to hear that you always feel welcome with us.


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Review from A M (Daughter-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have all been made so welcome and part of the Fairfield Manor family.
The facilities and staff are amazing.
Thank you to everyone especially one staff member in particular for making it such a smooth transition for my mother in law.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for kindly completing a review card. We truly welcome all into our Fairfield Manor family.


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Review from Sue J (Next of Kin) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is very polite and nothing is too much trouble. They look after relatives as well as clients with respect and care.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely feedback - highly appreciated. Kind regards.


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Review from R B (Nephew of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities, wonderful staff, great attitude by all 10/10. My uncle is so happy living here.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for your comments. We are pleased your uncle is so happy living with us. Kind regards


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Review from J F (Husband of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with a warm welcome, this should be the flagship standard of all care homes.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the wonderful feedback. The team at Fairfield are delighted to receive such feedback. Kind regards


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Review from V G (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care and service my mum is receiving. It is a beautiful home and mum is happy there. The staff are kind and caring and the facilities are excellent too. Nothing is too much trouble for anyone. All round everything is exceptional.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for taking the time and providing such lovely feedback. Kind regards.


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Review from B C (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch care has consistently been provided for my mother. Staff go above and beyond in all that they do. This includes care staff, domestic staff and nurses. The staff also ensure that plenty of enjoyable activities are provided and they will always ensure that attendance is facilitated if that is
what the individual wants. I would highly recommend this care home to everyone

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for your lovely feedback. Kind regards - Customer Relationship Manager


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Review from M S (Son-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, staff were excellent at all times. Will definitely return again.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for your feedback. Would be delighted to welcome your father-in-law back at Fairfield. Kind regards


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Review from M H (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked after both mum and dad, I cannot fault the care and attention given to both of our parents. Nothing was too much trouble looking after them with dignity and respect. In the latter stages of their lives, they did everything possible to ensure they were comfortable and rested. The staff
were always friendly and caring and did everything possible both both them and us. Thank you so much for all you have done we cannot thank you enough.

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Review from D S (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum really enjoys the social events put on for the residents, i.e. bingo, music, singers and church services. Enjoys getting out of her room and mingling with other residents. The lady on social events is very good.
She also enjoys socialising with carers and has built up good relationships with
lots of them. Also, excellent support from the members of staff on reception.

Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the feedback. Will share with the team. Wonderful to hear Mum is enjoying her time with us. Kind regards.


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Review from C T (Daughter-in-law of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy here although her dementia is increasing rapidly. The staff are very good with her and considerate. When we visit everyone is very friendly and welcoming It is lovely to have coffee with my mother-in-law in the Bistro and socialise with other residents. I did notice this
morning when I came for a visit the lawn is in a sorry state it's very long and looks unkept. Not the ideal impression for a very expensive care home.

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Review from K T (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is happy here, her dementia is progressing which has its own issues and difficulties. The staff are very caring and overall we are happy with the current situation.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving your review for Fairfield Manor Care and Nursing Home. Your feedback is important to us and will be shared with the staff team.


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Review from Joanna H (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Fairfield in September 2023 after four months in hospital. She was extremely frail and unwell on arrival and required full nursing care. The care she has received has been exceptional. She has put on weight and is now mobilising, eating in the dining room and participating
in activities, including choir, keep-fit and yoga. She has made friends with fellow residents and staff. As a family, we have been welcomed, included and involved in her care. We visit Fairfield several times a week and cannot thank the staff enough for looking after both our mother and for supporting us through some very difficult days.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for taking the time to leave a review for Fairfield Manor Care and Nursing Home. We are so pleased to hear that your mother has been well looked after by our staff team, enjoys the activities our well-being team provide and that as a family you are well supported by our care home.


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Review from M H (Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good in all categories. The staff and activities are very good and have made many friends.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for taking the time to leave a review for Fairfield Manor Care & Nursing Home. We are so happy to know that you are happy at our care home and that you have been able to make new friends.


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Review from K M (Friend of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with very good staff. Certainly quite expensive but residents seem happy and contented.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We are pleased to hear that you are happy with the quality of care our staff team provides.


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Review from K C (Son-in-law of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family always receive a very warm welcome on arrival. Our family member has been here just over a year and has received excellent care from all the staff. She feels happy and secure in the open, caring environment which is Fairfield Manor. The Bistro is a lovely bright venue which is perfect for sitting
and chatting - it is wonderful to see residents, family and staff all interacting together.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Fairfield Manor Care Home is calculated as follows: ( (523 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 603 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Shibu

Shibu Thomas

Job Title: Home Manager

Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.


Louise

Louise Chilcott

Job Title: Customer Relations Manager

Joined: 2024

Louise Chilcott is our Customer Relations Manager at Fairfield Manor Care & Nursing Home. With over 20 years of experience in management roles, Louise is eager for a fresh start. She looks forward to meeting all the residents and enhancing their care journeys.


George

George Wallace

Job Title: Care Assistant

Joined: 2021

George joined us earlier this year and has been working in care for 9 years as both a carer and a senior care assistant.


He likes working at Baycroft Fairfield as he feels really supported and there is excellent team work Staff get to spend time with the residents and nothing is ever too much trouble for any of the staff to do. The team here do not do this job just because it is a job, they do it because they care and they all have a good knowledge of what they are doing.


There are high hygiene and infection control standards in the home and everyone takes infection control really seriously, he feels safe here.


The atmosphere is warm and friendly and all the residents are extremely happy and well respected.


Rhonda

Rhonda Gardner

Job Title: Receptionist

Joined: 2022

Hi, my name is Rhonda and I am one of the receptionists at Baycroft Fairfield, I have worked in the care sector for just over seven years now. I love my job as a receptionist here at Baycroft as I get to be the first face you see when you come through the doors. I enjoy chatting away to our visitors and it's lovely that I am able to spend time with our residents that like to come out into the bistro for their morning coffee!


Frequently Asked Questions about Fairfield Manor Care Home

What types of Care is Fairfield Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fairfield Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fairfield Manor Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Fairfield Manor Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fairfield Manor Care Home to the centre of Hitchin?

4.1 mile(s) as the crow flies, distance by road may be significantly further.