Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 82 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.

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Care Provided by Fairfield Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shibu Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 2

Funding & Fees Guide for Fairfield Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Onsite car park for visitors


Fairfield Manor Care Home Reviews (82)

Total of 82, showing 21-40
9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.818) out of 10, based on 51 reviews in the last 2 years. Over all time Fairfield Manor Care Home has 82 reviews.

Overall Experience

  • 73
  • 6
  • 2
  • 0
  • 1

Date Published

82
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Review from P B (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are in this care home and the care they have received has been amazing. The staff are amazing and the food is lovely they also get a choice. Excellent. Couldn't complain about a thing.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving your review for Fairfield Manor Care and Nursing Home. Your kind words are appreciate by all the staff.


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Review from J P (Granddaughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandparents have received has been amazing. They even look after the visitors as well.

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Review from G C (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards remain as high as previously. My wife and I received excellent care and are still very happy here.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for filling out one of our reviews. Your comments and feedback are appreciated and valued by all the staff.


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Review from A M (Friend of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception is very welcoming and pleasant. The staff appear to be very professional, caring and polite to the residents and visitors.

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Review from G O (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here for 2 years and have found the facilities to be very good and the staff good and caring. The food is good and I am pleased to see a little more variety brought onto the menu. The activities are varied but often hampered by changes and shortages of staff. I would also like to see
the training room upstairs to be used more frequently. I believe the change of ownership has caused some unease and anxiety but hopefully, this will improve and things settle down.

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Review from L L (Son-in-law of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not a single thing we could mention as a negative. My mother-in-law's care has been beyond exemplary.

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Review from J F (Husband of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am commenting on behalf of my wife. The standard of this care home should be the goal that all care homes should strive for.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for taking the time to review Fairfield Manor Care & Nursing Home. We are delighted to hear your feedback and I will share your kind words with the rest of our staff team.


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Review from M C (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent the last eight days of his life at Fairfield - we were very grateful for the compassionate and professional care that he received.
All the staff were friendly and kind, which we really appreciated at a difficult time.

Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care and Nursing Home. We're privileged to have been able to provide care for your father at our home and are pleased to hear that you were always made to feel welcome and comfortable by our staff team.


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Review from Jo T (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here five weeks, and the care has been amazing. Mum is now back in the human race. Mum is flourishing, nothing too much trouble, and the staff lovely. They have all looked after me too!

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to leave a review for Fairfield Manor Care Home; we are very pleased that your mum settled in so well with us.


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Review from A K (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spoke with client privately in her room. Staff were very respectful of our private conversation. I met with managers to view care plan and daily logs. They were extremely professional and very helpful with all my questions.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. It is lovely to hear that you feel our team are respectful, helpful and professional. I will ensure that your kind comments are shared with our dedicated team.


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Review from J D (Respite Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks respite were fantastic and I really had a great time, wonderful care home and staff. Food was fresh and delicious. I look forward to my next visit. Thanks everybody. Good team building with other residents made good friends.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. I am glad to hear that you enjoyed your respite stay at Baycroft Fairfield and whilst there you enjoyed the delicious, fresh food on offer, aswell as benefitting socially and building meaningful bonds with other residents. I will ensure that your kind comments are shared with our team.


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Review from E B (Sister of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my brother has been for respite at Baycroft Fairfield Care Home. Each time the staff have shown care and concern, friendliness and support, both for my brother and myself. The kindness is always there. The food is very good and cups of tea when I bring my brother back to Fairfield
after taking him out are very welcomed. My brother's room is very clean with everything he needs. All in all, a very pleasant experience. I would like my brother to live permanently at Fairfield in due course.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review for our home. It is wonderful to know that you feel that you would like your brother to live at Baycroft Fairfield permanently following his positive experiences on his short-term stays. I am glad to hear that you feel that the team are friendly, kind and compassionate and that your brother has benefitted from the delicious food on offer. I will ensure that your kind comments are shared with the team.


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Review from Avril K (Respite Resident) assisted by family/friend published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This was a difficult time for me but there was a friendly and welcoming atmosphere. Management and staff were attentive and caring. Heartfelt thanks for my time of respite care.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home. We understand that making the decision to move into a care home can be a difficult, daunting time and to know that you felt welcome into our home by our caring, friendly and attentive team means a lot to us at Baycroft. We are glad to hear that you enjoyed your respite stay at Baycroft Fairfield, I will ensure that your kind feedback is shared with the team.


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Review from L W (Granddaughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is a home that looks nice on paper, and looks nice when you walk in; it's one for the family's conscience rather than the resident, which unless you've seen lots of care homes is something you don't realise until you've already chosen to place your family member there. Baycroft Fairfield has not
responded to my family's concerns regarding my grandmother's care appropriately on numerous occasions. I imagine this is a good home for someone with mental capacity but my family have found them totally hands-off for those who lack it, and unfortunately, I don't think it is a good environment for those with dementia, for example, because of low staffing and lack of personalised approach to care. Not worth the money.

Reply from Sophie Baker, Sales and Marketing Manager at Fairfield Manor Care Home

Thank you for your review. We're sorry to learn that your experience fell short of your expectations. We want to address your concerns about staffing levels. Please be assured that we take staffing seriously and have always maintained enough dedicated professionals to ensure the well-being and safety of our residents.
Regarding your concerns about a lack of personalised care, we deeply regret any impression that we have not been attentive to individual needs. Our goal is to create a safe and personalised environment. When your grandmother first moved in, she seemed shy, so she was encouraged to join in with activities. Your grandmother is now getting involved in the exercise classes, and other activities plus during one-to-one time she enjoys singing, dancing, and telling stories of her life. It’s lovely to see her coming out of her shell.
We are committed to learning from all feedback and taking meaningful steps towards creating a more enriching environment for all our residents.


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Review from J H (Daughter-in-law of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been so friendly and helpful, even if no previous contact. They can never do enough for residents or family. Thank you.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home, your kind comments are greatly appreciated. It is great to know that you feel that the staff are friendly and helpful. I will ensure that your lovely comments are shared with our team.


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Review from Becky K (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff, good facilities and clean.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. I am glad to hear that you find our home clean and that you are benefiting from the facilities on offer, it is also great to know that you feel our staff are friendly and helpful. I will ensure that your kind comments are shared with the team.


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Review from Yvonne M (Friend of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really warm and friendly welcome as you step through the entrance door. Staff are very helpful and approachable. Facilities are exceptional and all staff and residents blend together well. A very nice home when you can no longer live in your own home.
Well done!

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. I am glad to hear that you feel Baycroft Fairfield has a warm and friendly atmosphere from the moment you enter. It is great that you are benefiting from the facilities on offer and that you have noticed the special bond between our residents and team members. I will ensure that your kind comments are shared with the team.


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Review from Cynthia D (Friend of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering the care home, it gives one of the opinion it is almost home from home. Friendly care is obvious and staff are very helpful. Would certainly recommend.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review for our home. I am glad to hear that you feel that our home has a warm, welcoming and homely atmosphere from the moment you enter. Care is at the heart of what we do, therefore it is important to us to hear that you feel our dedicated care team are friendly and supportive. I will ensure that your kind comments are shared with our team.


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Review from A W (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy overall with Mother's care.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. It is lovely to hear that you are happy with the standard of care that your mother receives at Baycroft Fairfield. I will ensure that your kind comments are shared with the team.


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Review from Beryl D (Respite Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spending a few weeks of respite care after a knee replacement. I have found all members of staff very helpful and friendly. The accommodation is clean and comfortable and there is plenty of choice in the freshly prepared food. Staying here was definitely a good choice.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. We understand how difficult it can be to find a care home that is right for you, so we are extremely happy to hear that you feel that coming to Baycroft Fairfield was a good choice, to help you heal after such a big operation. It is also lovely to hear that you found the home to be clean & comfortable and that you were happy with the quality of the food on offer. I will ensure that your kind comments are shared with the team.


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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Fairfield Manor Care Home is calculated as follows: ( (523 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 603 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager

Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.


Louise

Louise Chilcott

Job Title: Customer Relations Manager

Joined: 2024

Louise Chilcott is our Customer Relations Manager at Fairfield Manor Care & Nursing Home. With over 20 years of experience in management roles, Louise is eager for a fresh start. She looks forward to meeting all the residents and enhancing their care journeys.