Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 82 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.

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Care Provided by Fairfield Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shibu Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 2

Funding & Fees Guide for Fairfield Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Onsite car park for visitors


Fairfield Manor Care Home Reviews (82)

Total of 82, showing 41-60
9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.818) out of 10, based on 51 reviews in the last 2 years. Over all time Fairfield Manor Care Home has 82 reviews.

Overall Experience

  • 73
  • 6
  • 2
  • 0
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Date Published

82
9
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Review from Christine T (Daughter-in-law of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baycroft is such a lovely place for my mother-in-law to live. Everyone is very helpful and caring. The food is excellent with a very varied menu which is lovely for the residents. We would highly recommend friend's parents etc coming to live here.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that you feel that Baycroft Fairfield is a lovely place for your mother-in-law to live and that you are happy with the level of care provided by our dedicated team members. It is also great to know that your mother-in-law is benefiting from the diverse menu created by our catering team. I will ensure that your kind comments are shared with the team.


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Review from I S (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Baycroft Fairfield for a period of respite care following a serious fall that had reduced her mobility and confidence.
The staff and residents made her feel welcome and included. Her medication, contact with nursing services and a local GP were all arranged quickly.
Over the 8 weeks
of respite, she began to walk with confidence and engage with others. Her diet has improved, her leg ulcers healed but best of all she became much more her old self. She made the difficult decision to remain at Baycroft Fairfield rather than return to living alone.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that your mother was made to feel welcome and included from the start of her stay and that her nursing needs were met efficiently and professionally. It is also wonderful to hear that your mother's confidence has grown throughout her stay and that she has benefited socially and physically. I will ensure that your kind comments are shared with our team.


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Review from Julie B (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful welcoming place. All the staff are very helpful, always smiling and attentive to residents and visitors. A lovely comfortable environment with a calm atmosphere. Mum has settled in quickly and is very happy here. There is a nice varied range of activities to keep the residents active and
engaged.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review we really appreciate your kind comments. Please be assured I will pass on your lovely comments to all the staff.


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Review from Sheila H (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole a positive experience. My only criticism would be the speed of answering call buzzers but once assured everything goes well and they are helpful and polite. The place is pleasantly decorated with good quality furniture, more hotel than care home. The rooms and bathrooms are spacious. It
makes other care homes look scruffy in comparison.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are happy with the décor and the facilities on offer at Baycroft Fairfield, we also appreciate your feedback in regards to the call buzzer and I will ensure that this is shared with the team.


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Review from Ruth C (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 2 weeks for respite. She is well looked after and much more relaxed. Thank you.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. It is great to hear that you feel that Mum has been well looked after throughout her respite stay and that she is now more relaxed. I will ensure that your kind comments are shared with our team.


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Review from Mark S (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is resident in the care home for some respite care, pending perhaps moving in on a personal basis. Our experience so far is an excellent one. The staff have been friendly, attentive and extremely helpful towards both my mum and our family.
The home itself is beautifully designed both internally
and externally, allowing family and friends to feel relaxed and comfortable.
The resident accommodation is equally furnished in a lovely pleasing, easy-to-use fashion, with all the modern comforts.
In all the experience has been great so far, including the culinary delights, hence the excellent review.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave us such a wonderful review. It is great to hear that you have had an excellent experience at Baycroft Fairfield and that you feel that the team have been friendly and attentive towards Mum and your family. Your kind comments about the homes design, residents bedrooms and the food on offer are greatly appreciated and I will ensure that these are shared with our teams.


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Review from A R (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been extremely well cared for at Baycroft Fairfield. Many thanks.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to complete a review of our home, it is lovely to hear that you're happy with the care that your mother is receiving. I will ensure that your kind comments are shared with the team.


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Review from Eric G (Respite Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed by staff on arrival pleasantly. All staff did their best. My wife is happy with my care and so am I.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate your lovely comments. I am so pleased you are happy with the care you are receiving, please be assured I will pass on your feedback to the staff team.


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Review from Brian L (Respite Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My children had researched local care homes and recommended Baycroft as the best all-around option. They were right! All aspects are clean, the staff are friendly, the nurses know their stuff and the food is excellent. The only downside is the gym facilities.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate your kind comments. I will cascade your wonderful feedback to all the staff team.


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Review from Louise S (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and being well looked after and meeting people. Lots of activities for her to join in with and to mix with others. They cook special food as she can't swallow very well, very impressed.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a lovely review of our home. I am glad to hear that your mum is settling in well at Baycroft Fairfield, building meaningful friendships and taking part in our varied activities programme. It is also lovely to know that our catering department has been able to cater to Mum's dietary requirements. I will ensure that your kind comments are shared with our team.


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Review from Marian J (Wife of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Baycroft Fairfield is lovely and comfortable, cosy and clean and nothing is too much trouble. All the staff are marvellous, they are friendly and helpful at all times. I couldn't ask for better care for my husband than what he receives at Baycroft.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review of our home. I am glad that you feel that your husband receives a high level of care at Baycroft Fairfield and that you are happy with the surroundings and the cleanliness of the home. I will ensure that your kind comments are shared with our team.


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Review from K S (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have settled well here. All the staff are friendly and helpful. I find the food very good, but the portions are large. A wide range of entertainment.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to complete a review of our home. I am happy to hear that you have settled in well at Baycroft Fairfield and that you are enjoying the food and entertainment. It is great that you are finding the staff friendly and helpful, I will ensure that your kind comments are passed on to them.


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Review from M S (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Baycroft 3 months ago and is really happy. All the staff are so friendly and kind and there is a lovely atmosphere in the home. There is a good variety of activities and Mum has particularly enjoyed the singing and dancing shows. She also enjoys her meals. Visitors are always made welcome
and the bistro is a comfortable place to sit and chat. A lovely outside area which we look forward to using in the spring! Thank you to everyone.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a wonderful review for our home, it is great to hear that your mum has settled in well and is really happy. I am glad that you feel welcome when visiting and that both you and Mum are pleased with the food, facilities and activities on offer, especially the ones that involve singing and dancing! I hope that you enjoy sitting outside, in the lovely gardens once it is much warmer. I will ensure that your kind words are shared with the team.


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Review from Helen F (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being on the other side of the world during the time dad spent with you was very hard but knowing how well he was looked after by you all made it easier. When I rang from New Zealand all staff members knew who I was and made me feel welcome and involved in dad's care. I cannot thank you enough.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. I am so pleased you felt welcome and involved in your dad's care.


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Review from Diane G (Respite Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in here directly from hospital in Norfolk. My family wanted me to be safe and have the care/help that I needed before moving into an apartment close to where they live. It worked well. I treated it as a holiday in a 5-star resort. I loved the food and I am a fussy eater but always found something
that could be changed or left off to cater to my taste. Would always come back if I need long-term care.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you so much for your wonderful review. It is lovely to hear that you enjoyed your respite stay with us at Baycroft Fairfield and that you enjoyed the 5-star treatment, as well as the food that is prepared by our talented catering team. I will ensure that your kind comments are passed on to the team. We wish you the best of luck at your new apartment.


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Review from Alison C (Sister of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently passed away from Huntington's disease, but we managed to get her back into Baycroft Fairfield for her final weeks with the family. The entire team from all the amazing HCAs and experienced nursing teams have been outstanding. My sister had deteriorated so much in her previous
home, that she ate a whole dinner on arrival at Baycroft Fairfield, because a member of staff sat with her, for as long as it took, and made her laugh. The chefs took time to make her food, and every single HCA, made an impact on my sister's last 12 months, and we will remember you all because she couldn't! Special thanks for doing the chippy run!
Time doesn't matter here, nobody is rushed, everybody is an individual, and despite my sister being deprived of every last motor function - they still did her hair and nails and made her laugh, a week before she passed away.
You all made us feel supported - so thank you all so much.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much Alison for taking the time to complete this review we really appreciate your kind words. Please be assured I will pass on your touching comments to all the staff team.


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Review from Y I (Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely and try to be helpful - room is very comfortable.
Have settled in nicely and love it.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are enjoying your stay at Baycroft Fairfield and that you have settled in well and find your bedroom comfortable.


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Review from P C (Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to Baycroft, I was nervous but was made very welcome but the staff. I have settled in very well, and I am very happy here. The food is excellent, and the accommodation is very good. I have been sitting in the garden, and I intend to join in with the activities.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really appreciate your comments. I am so pleased you have settled in and are happy living at Baycroft Fairfield.


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Review from D G (Cousin of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that a good indication of the service you will get from a business is from the staff, do they look enthusiastic and happy in their work? This usually means that they are proud of the service they provide. My impression from the Baycroft Fairfield staff is that they are.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. We are happy to hear that you feel our team are enthusiastic and proud of the service that they provide, I will ensure that your kind comments are passed onto the team.


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Review from T C (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been recommended this care home for its nursing capabilities and we were not disappointed. Respite care for 2 weeks turned into a permanent residency. The visiting doctor immediately diagnosed my mother's back problem and her recovery soon came. The staff are kindness itself. They are attentive
to her needs and there is a consistency of staff in the dementia unit which is an obvious asset. I would treat this as my second home as all the staff are so welcoming.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you so much for taking the time to leave a review for Baycroft Fairfield. It is so lovely to hear that your mother enjoyed her stay so much, that she has decided to stay with us permanently! I am so glad that your mother's back problem has been promptly diagnosed and her recovery journey is well underway. Thank you once again for your incredibly kind comments, I will ensure that these are passed on to the team.


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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Fairfield Manor Care Home is calculated as follows: ( (523 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 603 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager

Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.


Louise

Louise Chilcott

Job Title: Customer Relations Manager

Joined: 2024

Louise Chilcott is our Customer Relations Manager at Fairfield Manor Care & Nursing Home. With over 20 years of experience in management roles, Louise is eager for a fresh start. She looks forward to meeting all the residents and enhancing their care journeys.