Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 82 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.

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Care Provided by Fairfield Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shibu Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 2

Funding & Fees Guide for Fairfield Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Onsite car park for visitors


Fairfield Manor Care Home Reviews (82)

Total of 82, showing 61-80
9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.818) out of 10, based on 51 reviews in the last 2 years. Over all time Fairfield Manor Care Home has 82 reviews.

Overall Experience

  • 73
  • 6
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Review from M G (Friend of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is beautifully decorated and very comfortable.
The staff are very friendly and welcoming.

Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to complete a review of our home. We are so happy to hear that you are made to feel welcome by our friendly team at Baycroft Fairfield. We are also pleased to see that you admire the surroundings and find them comfortable. I will ensure that your kind comments are passed onto the team.


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Review from J F (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home with excellent communication with family members. The environment is stimulating, safe, welcoming and clean. The food and accommodation are excellent, and residents are well cared for.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really appreciate your feedback. Please be assured I will pass on your lovely feedback to the staff team.


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Review from Pauline O (Respite Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came as a respite patient, and when I first arrived, I thought it was very impressive and welcoming. It is a lovely place to stay, and I would highly recommend it. The activities are great and varied. Being bedbound, the activities carer sat with me - we had a lovely afternoon and really appreciated
it. The management and staff are caring and friendly.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really do appreciate it. Please be assured I will pass on your lovely feedback to the staff team.


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Review from J P (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial welcome was warm and all-encompassing. The standards achieved in the cookhouse were nothing short of miraculous given such limitations in their space and time. The rooms were beautifully prepared to please any integrity in age of prospective resident.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review we really appreciate your feedback. We are so pleased you enjoyed your stay with us.


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Review from C K (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all areas of care for my mother. Activities are interesting and fun. They have taken part in some brilliant activties.

Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate your comments. I am pleased that you are happy with the care and support your mother is receiving and that she enjoys participating in all the brilliant weekly activities that we provide.


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Review from J S (Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful in every way possible with my transfer from hospital.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review, we are pleased you are happy with the care and support you are receiving from all the staff at Baycroft Fairfield.


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Review from R J (Son of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, from the minute I brought my mother here the wonderful staff took over. The care they showed to both me and my mother at this stressful time was amazing. My mum is not the easiest of dementia patients but is being looked after by staff who really do care. It's a lovely place where my mum
is secure.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for your kind words, we are so pleased you are happy with the care and support your mum is receiving, please be assured I will pass on your lovely feedback to the staff team.


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Review from Patricia B (Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If the Queen lived here she would be very happy and I enjoy being with all the staff and other residents.
My friends have called me and said to me that since moving to Baycroft I am back to my happy self.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review and the wonderful feedback you have left us, we are so pleased you are happy with Baycroft and the care and support you receive.


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Review from Holly C (Granddaughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan needed emergency respite care just before Christmas 2021, they were able to sort everything and answer all my questions. She had never been to respite care before and was very adamant she would never go or wouldn't stay. The customer relations manager was very supportive and helped me and my
family to get her in, settled and happy within a matter of hours. Whilst also being very empathetic to our concerns and worries. Wouldn't hesitate to recommend or use them again; they are extremely well equipped to deal with my nan's needs and personality.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review, and thank you for your wonderful feedback; we really do appreciate it; I will pass on this lovely feedback to all the staff team.


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Review from A G (Son of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and luxurious facility. All the staff are very professional and courteous. Covid restrictions are very well managed. The staff are attentive and compassionate. The food and beverages are top class especially their soup.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review, I will pass on your lovely feedback to all the staff team.


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Review from D B (Respite Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation, service and food. Unable to find fault.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate it, I will pass on your wonderful feedback to the staff team.


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Review from M P (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very helpful and responsive. Nursing staff excellent not always enough on. Catering staff open to suggestions and food quality is good.
New activities coordinator is very inclusive and innovative.
Promised therapies have not yet happened.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete one of our review cards, we really do appreciate it. Unfortunately due to the Covid 19 pandemic, we have been unable to commence therapies' however we hope to soon. I will pass on your lovely feedback to all the staff team.


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Review from Sarah B (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Baycroft, Fairfield on 2nd Sept 2021. I have been so impressed and relieved at the care and respect that my dad has received at Baycroft since he arrived. In only a week, I have seen a great change in his physical health but also in his emotional status. He is even watching TV again
which he hadn't done since my mum died in June. He loves all the attention he is given and thinks the food is fantastic, particularly his full English breakfasts! The nurses, carers and admin staff have all been welcoming to me and my sister as well and we love to come and visit.

Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review and thank you for your kind words. We are so pleased your father has settled into Baycroft. I will pass on your wonderful feedback to all the staff team.


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Review from S W (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars all the way.

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Review from V W (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed urgent respite care due to failing mobility. From the initial contact, Baycroft Fairfield was extremely helpful, and all questions and concerns were positively and reassuringly dealt with. Although my husband has only been at Baycroft for a few days, he seems to have settled in well.

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Review from M B (Niece of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quick to pick up on any problems. Very caring and supportive and to keep me up to date.

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Review from Betty C (Resident) assisted by family/friend published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very happy place to be. The staff is wonderful and fun. The food is excellent. The caring is brilliant. It was the best decision I made to come here.

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Review from L D (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic; my mother is terminally ill and EOL, however, the staff have given her the confidence to take part in activities, and I can genuinely say that she has been happy since arriving at Baycroft. I don't have to worry any more as she is safe and cared for.

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Review from O V (Resident) assisted by family/friend published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely here. Always lots of help. Excellent food. Plenty of activities. Beautiful gardens. It was a good decision to come here.

Reply from Sophie Baker, Sales and Marketing Manager at Fairfield Manor Care Home

Thank you so much for the review. We're so glad you're happy at Baycroft Fairfield.


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Review from C K (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all areas.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Fairfield Manor Care Home is calculated as follows: ( (523 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 603 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager

Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.


Louise

Louise Chilcott

Job Title: Customer Relations Manager

Joined: 2024

Louise Chilcott is our Customer Relations Manager at Fairfield Manor Care & Nursing Home. With over 20 years of experience in management roles, Louise is eager for a fresh start. She looks forward to meeting all the residents and enhancing their care journeys.