Barchester Melbourn Springs Care Home

Hyacinth Drive, Melbourn, Royston SG8 6FY
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9.6 64 Reviews
  • Barchester Melbourn Springs Care Home, Royston
Melbourn Springs Care Home offers residential care, dementia care and pre-bookable respite stays.

Committed, friendly and dedicated staff members provide high-quality residential care for older people who benefit from additional care and support in a warm and friendly environment.

The Memory Lane dementia care community at Melbourn Springs incorporates person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware, will assist with reminiscence.

Residents live in smaller communities with a family feel so that they can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and independence.

The village of Melbourn is steeped in history and has some of the most beautiful thatched cottages in the country, and the springs at Melbourn Bury, along with the peaceful River Mel, have also made it very popular with locals and visitors alike.

A great addition to the village has been the Melbourn Community Hub which comprises of the Bookmark Café, the library, parish council offices and it is also a venue for many community activities and events. There are many clubs and societies that meet regularly, the village is renowned for a strong rural, community spirit that continues to thrive, and which Melbourn Springs Care Home is very much a part of.

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Care Provided by Barchester Melbourn Springs Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Ulian (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020

Funding & Fees Guide for Barchester Melbourn Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Melbourn Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Melbourn Springs at any time - the door is always open!


    Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.


  • Parking

  • Parking is widely available at the home.


Barchester Melbourn Springs Care Home Reviews (64)

Total of 64, showing 21-40
9.6

Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.567) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Melbourn Springs Care Home has 64 reviews.

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Review from David J (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive, have taken very good care of my mother.
It is excellent that the activities are catered to those both with and without dementia.
The facility itself is great.
They treat both residents and visitors with dignity and respect.

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Review from F K (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Barchester Melbourn Springs Care Home is a beautiful home, luxuriously decorated and furnished. When Mum moved there in 2020, she didn't need much personal care and all was well. However, when Mum's dementia worsened, she moved to Memory Lane and I saw a decline in the standard of her personal care
(unwashed face, long dirty fingernails). The carers are caring, friendly and hardworking but I don't think there are enough to provide high-quality care to residents with dementia. After a hospital stay, the management refused to take Mum back, saying she must transfer to a nursing care home. Several other experienced health professionals disagreed - but still Mum couldn't return. I think there was another reason for this. Mum is now in another residential home where she's put on 9lbs (more time to eat meals), personal cleanliness is better and no infections. Melbourn Springs' activities, entertainment and food are wonderful but if your loved ones need a lot of personal care it may not be the best place for them.

Reply from Feedback Team at Barchester Melbourn Springs Care Home

Thanks for taking the time to leave a review and for your positive comments regarding the activities and dining in the home. We’re sorry that you had concerns regarding your mother as her dementia journey progressed and can see that you received a response from our senior general manager in October 2023 regarding those concerns, giving reassurance of our staffing levels and the reasons why the home could sadly no longer offer your mother support following the hospital admission last year. The well-being and safety of our residents is our focus at all times and sadly, it was assessed at the time that your mother required a higher level of support than the home could offer. We’re pleased to hear that your mother has settled well in her new placement and wish you all the best. Kind regards.


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Review from C G (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came out of hospital just before Christmas. When she was settled, I asked if she wanted anything and she said "just a cuddle" from her favourite carer. He we working on another floor that day but came down at lunchtime to give her what she needed.
His family and dog attended the Christmas dinner
which made my mum's day.

Reply from Karenn Harwood, General Manager at Barchester Melbourn Springs Care Home

We are so happy you enjoyed your visit and thank you for taking the time to share your positive experience here with us at Melbourn Springs. It is so heart-warming to hear that your mum had a nice cuddle from her favourite carer. Your lovely comments will be shared with my team who I am sure will appreciate your feedback.


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Review from C S (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On first impressions, Melbourn Springs looks lovely but do not be fooled. We visited twice before the respite stay, asked questions and were given lots of reassurance that they could care for my Mum. I wrote comprehensive notes to help the staff care for my Mum, I'm not even sure they were shared with
the staff. She was never showered, just stripped wash (with no evidence of a flannel in the bathroom), no hair wash, they never put in her false tooth. Teeth were not cleaned. The chair in the room was not suitable, nothing was done. She went from being able to move around her own home to being left in a chair she couldn't get out of, she was extremely upset and distressed when I collected her. I am appalled at the level of care provided and we will never use again. If you are considering using this home, please get all conversations documented and ensure they can meet the needs of your family member.

Reply from Feedback Team, The Feedback Team at Barchester Melbourn Springs Care Home

Thanks for sharing your feedback again, we’re really sorry that your Mum’s short stay didn’t meet your expectations. We do hope the home’s recent response to your concerns offers some clarity and reassurance on the issues raised in this review. The team remembers your Mum fondly, she would ask for support and assistance whenever she felt she needed this, in addition to the daily personalised care provided. We’re sorry again we weren’t able to support with a replacement chair for Mum’s room - as explained, requests for specialised seating require referrals and assessments which can take around 4-6 weeks, which sadly wasn’t possible during Mum’s short stay. Our teams will always encourage residents to take part and spend time with other residents if they feel up to it, and they did visit Mum each day to see if she wished to join any activities. If there is anything further you would like our support with, please do contact us at feedback@barchester.com. Thanks, Customer Feedback Team.


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Review from R P (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the first residents of Melbourn Springs, arriving a few weeks after it opened. The home is modern, comfortable, welcoming and appears sparkling clean. Mum is very well cared for in a safe and secure environment by staff who understand her individual requirements, doing their best
to administer these to a high standard. The staff are very friendly and demonstrate an impressive range of interpersonal skills. I have always found communication with staff to be excellent, with nothing too much trouble. The catering, in my opinion, can only be described as outstanding with a good choice of quality food each day. I have, additionally, been so impressed with the wide range of activities organised for residents, should they wish to partake.

Reply from Madeleine Cooper, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your lovely review of our home. We really value your feedback and I will ensure this is fed back to all the team here at Melbourn Springs.


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Review from Ray H (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been positive in every respect. There are really excellent carers who look after my wife even better than myself.
They attend to her every need and show more understanding and compassion than I ever expected. This is after her being rejected by another care home who gave me notice
that they were unable to manage her needs. I recommend Barchester Melbourn Springs Care Home wholeheartedly.

Reply from Madeleine Cooper, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your kind words, we really appreciate you taking the time to review our home. How lovely to know we are thought of so highly.


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Review from P A (Daughter-in-law of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into a care home is never easy. We had to make that difficult decision over 2 years ago and have never regretted choosing Melbourn Springs.
The level of care to date has been outstanding and my mother-in-law’s life has been enhanced since becoming part of the ‘Melbourn Springs family.’
Every
department plays its part in making Melbourn Springs what it is. Such a happy caring safe and special home from home.
It is so reassuring to have such a wonderful team looking after my mother-in-law especially so now as health issues have become more complex.

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Review from T F (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a respite resident a couple of times at Melbourn Springs. On both occasions, arrangements needed to be made at short notice due to bouts of ill health of my mother. This was handled with great efficiency by the home allowing my father to take up residency quickly and providing flexibility
to extend his stay as needed. The staff and facilities are excellent and always accommodating. Knowing my father would be well looked after and in a safe environment was a great relief and helped minimise any additional stress, particularly for my mother, allowing her to focus on her recovery. Even though my father suffered from dementia, on his second visit he recognised the home and was happy to be back- a testament in itself!

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you for your kind review. We are glad they enjoyed their stay at Melbourn Springs Care Home. I will ensure your feedback is shared with all our team.


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Review from Sue D (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at Melbourn Springs for almost a year and is extremely happy!
The entire staff, including management, carers, housekeeping, catering, groundsmen, reception and, of course, the indefatigable activity leaders are a wonderful mix of kindness, fun and professionalism and I have
no worries whatsoever about her care or her day-to-day needs.
The food is wonderful, the activities frequent, diverse and entertaining and Mum, who has dementia, loves the sociability, variety and companionship of her life there.
Families are welcome to visit and kept up to date constantly and every time I visit, the atmosphere is happy, fun and relaxed.
We couldn’t have chosen a better place for Mum and her smiles and laughter tell me all I need to know!
Thank you to everyone for your care and kindness to Mum.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

What a fantastic review and lovely feedback - thank you, Sue! We are glad Mum enjoys the activities at the home and this is reflected in her smiles. Once again thank you for your kind feedback and I will share your wonderful words with all the team.


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Review from Leah G (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for three months and I can't speak highly enough of Melbourn Springs Care Home. The staff especially are all amazing and continuously go the extra mile. Nothing is too much trouble. The home is beautifully decorated, and wonderfully equipped and there is always something
going on. The dining room always looks inviting and the food is of a very high standard. Melbourn Springs Care Home is the 5* luxury care home. Thank you for all that you do.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your outstanding review of Melbourn Springs. We are delighted and it is a pleasure to have Dad stay with us. I will be sure to pass on your kind words to all of the team and thank you once again for taking the time to do this - it really does mean the world to all of us!


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Review from Judy S (Wife of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring and considerate to my husband, who suffered from dementia.
His privacy was always maintained in a beautiful way, and I felt cared for when I visited him every day.
Unfortunately, my husband has passed away, but I have no hesitation in recommending your care home to anyone.
Thank you.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your wonderful feedback and kind words about our staff and the care that your husband received here at Melbourn Springs. Our thoughts are with your family, and we are here if you need us. Thank you.


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Review from B L (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring and professional.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you very much for taking the time to leave a lovely review about our home, our team and your experience at Melbourn Springs. It was an absolute pleasure to have you stay with us and we hope to see you again very soon!


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Review from G G (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been incredibly helpful. It was quite traumatic for me to move Mum into care and to move her across the country but the staff was so supportive. Mum is settling in really nicely and seems happy now.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such fantastic feedback about our home. It has been an absolute pleasure to welcome your Mum to Melbourn Springs, and we are delighted to hear how happy Mum and your whole family are with the care our staff provide and Mum's new home. Thank you so, so much!


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Review from Annette M (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb respite care for my mother. Nothing is too much trouble, and all are delivered with a smile and attention to detail. Beautiful room onto the garden, clean and homely. Nothing to fault!

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such a great review about your experience at Melbourn Springs. It was an absolute pleasure to have your relative stay with us, and all of the team look very much forward to welcoming her again very soon!


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Review from Maurice P (Husband of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had two weeks of respite care at Melbourn Springs, and we were both very happy with the care received. Once she had settled in, she was comfortable and happy, and the staff were all excellent.

Reply from Dan Amis, Deputy General Manager at Barchester Melbourn Springs Care Home

We are all absolutely thrilled to hear that your wife enjoyed her respite stay with us and cannot wait to welcome her to Melbourn Springs again soon! Thank you so much for your lovely review - it really does mean so much to all of the team here at the home.


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Review from Joanna B (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who had dementia, had to go into care suddenly when my mother had an accident and could not look after him whilst she was recovering. I had already identified Melbourn Springs as a good option in case we ever needed it, and so we were able to arrange care quickly with people I had already
met.
My father was beautifully looked after during his stay, which included Christmas and a period of increased Covid prevention measures. He thoroughly enjoyed the company, food, activities and care, was always clean and cheerful when we visited, and we got to know some of his fellow residents as well. We know that he was properly loved and cared for by excellent staff at a very stressful time in our lives.
Sadly my father never came home again as he became acutely unwell, went to hospital and died shortly afterwards. The compassion shown to him and us during and after this time has been second to none, and the clarity of communication was exceptional. We shall forever be grateful.

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Wow! This absolutely means the world to each and every one of our team here at Melbourn Springs. Thank you so, so much for your wonderful feedback and sincere words. It was an absolute delight to have your father stay with us and meet you all. You are and always will be part of our extended family at Melbourn Springs and we will be always here for you!


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Review from Thomas K (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to all at Melbourn Springs for facilitating my mother’s convalescence during her four weeks of respite care. She has made a remarkable recovery and is now so much stronger in mind and body that she is looking forward to returning home.

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great feedback and kind words about our staff and care that your mother received here at Melbourn Springs. We are all so pleased about her fantastic recovery and it has been a pleasure to meet you all. We are always here if you need us!


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Review from P D (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to convey to everyone at Melbourn Springs our heartfelt appreciation for all you kindness and care given to mum and her family. Your wonderful team have without a doubt gone above and beyond the call of duty. You are an exceptional team and an asset to Melbourn Springs. We wholeheartedly thank
you for providing such dignity to mum. Keep up your fantastic work you are all amazing.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Wow! Thank you so, so much for your sincere words and amazing review about our home and the care that your mother received during her time with us. It was an absolute delight to have her stay with us and get to know your family. You will always be very much part of the Melbourn Springs extended family and we are very grateful for your kind words and sentiments. It really does mean the world to us all. Thank you so much!


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Review from D T (Wife of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had respite care several times here now and is very happy with everything. It gives me great peace of mind to know that he is so well cared for to give me the rest I need from caring full-time.

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so, so much for your kind words and great review about our home and the team here. It is always a pleasure to have your husband stay with us and we look very much forward to welcoming him to Melbourn Springs again soon!


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Review from C P (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loved her week’s respite stay here. She liked her room and thought the food was excellent. More importantly, though, she couldn’t speak highly enough of her carers and indeed all the staff. She felt it had very much a family feel and has already booked in for another week. Thank you so much
- a home from home.

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to write such an amazing review about our home and staff here at Melbourn Springs. It was an absolute pleasure to have Mum stay with us and we look very much forward to welcoming her again soon!


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Barchester Melbourn Springs Care Home is calculated as follows: ( (249 Excellents x 5) + (55 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 342 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (15)

Magda

Magda Ulian

Job Title: General Manager

Joined: 2019

Hello, my name is Magda and I am the General Manager here at Melbourn Springs.


I started my Barchester journey back in 2019, having previously worked in our communities as a Nurse and Unit Manager. Followed by progression through Clinical Lead and Deputy Manager.


I have a wealth of knowledge and experience to bring to the home and I look forward to welcoming you to Melbourn Springs.


Vimu

Vimu Welisarage

Job Title: Acting Deputy Manager

Joined: 2020

Hello, my name is Vimu and I am the Acting Deputy Manager at Melbourn Springs.


I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.


I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.


Lesley

Lesley Livings

Job Title: Buisness Administrator

Joined: 2022

Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.


I joined Barchester in 2022 and I am here to assist with all of the aspects attached to the administration of the home.


I have previous experience working in this role and always enjoyed working closely with people and supporting the residents their families and friends, the staff and members of the public. If there is anything that I can do to help - please do not hesitate to ask I look forward to meeting you and welcoming you to Melbourn Springs very soon.


Denis

Denis Green

Job Title: Home Services Advisor

Joined: 2024

Hello, my name is Denis and I am the Home Services Advisor here at Melbourn Springs.


I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Melbourn Springs is as straightforward as possible.


I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.


Rob

Rob Northover

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.


Sean

Sean Precious

Job Title: Head Chef

Hello, my name is Sean and I am the Head Chef at Melbourn Springs.


Anne

Anne Gardiner

Job Title: Activities Lead

Joined: 2024

Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.


Alison

Alison Goodwin

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.


I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.


The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.


Laura

Laura Wallace

Job Title: Team Leader

Joined: 2020

Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.


I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.


I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.


Amanda

Amanda Thatcher

Job Title: Team Leader

Joined: 2021

Hello, my name is Amanda and I am a Team Leader at Melbourn Springs.


I have been working in the care sector since 2012, joined Barchester in 2021 and have always enjoyed caring for elderly people. Nothing drives me more than ensuring that our residents receive the best possible care every day – exactly how I would look after one of my own elderly relatives.


It is an absolute pleasure to help our residents settle into their new homes and see them join in all of the great activities we have at home too!


Rebecca

Rebecca Isle

Job Title: Team Leader

Joined: 2023

Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.


Eddy

Eddy Odai

Job Title: Team Leader

Joined: 2024

Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.


I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.


My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.


Lesley

Lesley Anderson

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Lesley and I am a Senior Care Assistant here at Melbourn Springs. I joined Barchester in 2022 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. Helping residents settle into their new homes and making sure they feel comfortable is very important to me.


Andrew

Andrew Gowan

Job Title: Senior Care Assistant

Joined: 2021

Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.


I have worked in the care of elderly people for many years now and joined Barchester in 2021.


Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!


Deidre

Deidre Rogers

Job Title: Resident Ambassador

Joined: 2021

Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.


I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.


My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.


I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.


I aim to ensure that a high standard of care for all residents is maintained and continuously improved.