Barchester Melbourn Springs Care Home

Hyacinth Drive, Melbourn, Royston SG8 6FY
Submit a Review
9.6 64 Reviews
  • Barchester Melbourn Springs Care Home, Royston
Melbourn Springs Care Home offers residential care, dementia care and pre-bookable respite stays.

Committed, friendly and dedicated staff members provide high-quality residential care for older people who benefit from additional care and support in a warm and friendly environment.

The Memory Lane dementia care community at Melbourn Springs incorporates person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware, will assist with reminiscence.

Residents live in smaller communities with a family feel so that they can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and independence.

The village of Melbourn is steeped in history and has some of the most beautiful thatched cottages in the country, and the springs at Melbourn Bury, along with the peaceful River Mel, have also made it very popular with locals and visitors alike.

A great addition to the village has been the Melbourn Community Hub which comprises of the Bookmark Café, the library, parish council offices and it is also a venue for many community activities and events. There are many clubs and societies that meet regularly, the village is renowned for a strong rural, community spirit that continues to thrive, and which Melbourn Springs Care Home is very much a part of.

Show Barchester Melbourn Springs Care Home on the Map

Care Provided by Barchester Melbourn Springs Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Ulian (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020

Funding & Fees Guide for Barchester Melbourn Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Melbourn Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Melbourn Springs at any time - the door is always open!


    Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.


  • Parking

  • Parking is widely available at the home.


Barchester Melbourn Springs Care Home Reviews (64)

Total of 64, showing 41-60
9.6

Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.567) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Melbourn Springs Care Home has 64 reviews.

Overall Experience

  • 53
  • 7
  • 3
  • 1
  • 0

Date Published

64
8
19
29
35

Review from K D (Daughter-in-law of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For a respite stay, he walked in unfit and deconditioned from being bored and lonely. He walked out 12 days later much better. When he got home he looked a bit lost, not one for any positive words he said: "They were all so friendly". He is now a resident.

Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such a fantastic review about our team, the home and the care that your Father-in-Law received during his respite stay with us. We are delighted that he has chosen to make Melbourn Springs his permanent home and very much look forward to creating more happy memories together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Respite Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team especially the Home Service Advisor who made my mum feel very welcome.
The home was beautiful more like a show home !! than a care home.
my dad and I felt very welcome every time we visited and I would definately use the facilities again if my father needed a break from
caring for my mum.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic review about our home and the care that your mum received. It was an absolute pleasure to have her stay with us and we are always here for you and your family any time you need. I will be sure to pass on your kind words to the team and please pass on on regards to Mum and Dad too!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara D (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melbourn Springs is exemplary in all respects. The staff are amazing – professional and friendly and the home is well managed with a high staff ratio providing excellent standards and quality interaction with residents. The staff clearly work as a team and the place emits positivity. This was evident
right from my initial contact with their outstanding Homes Services Advisor. The home offers a varied and engaging activities programme ranging from a visiting Banjo man to picking homegrown cherry tomatoes from the garden. In addition, the food is superb, and the home is beautifully furnished with modern coordinated decor and floor to ceiling windows. This is a lovely feature and brings the outside in. Most of all Mum was happy and well cared for at Melbourn Springs and they made her feel truly special. I highly recommend Melbourn Springs Care Home.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so, so, much for your outstanding review about Melbourn Springs and the care that your Mum received. It was an absolute pleasure to welcome Mum and all of your family to our home. I will be sure to pass on your kind words to all of the team and thank you once again for taking the time to do this - it really does mean the world to all of us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find fault with anything. Superb care, staff very kind, beautiful clean decor and excellent food.
Although my dad was only here for a 1-week respite, I would not hesitate if he required full-time care for him to return to Melbourn Springs.

Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic review about our home and the care that your Dad received. It was an absolute pleasure to have him stay with us and your kind words and feedback really do mean a lot to us all. Look forward to welcoming him again soon and thank you so much again for your great review about Melbourn Springs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff at Melbourn Springs very kind and helpful. Nothing was too much trouble. The standard of care was excellent and even though my father was there for a respite stay we would have no hesitation in recommending the home for a long term resident.

Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Wow! Thank you so, so much for your fantastic review about Melbourn Springs and our team. It was an absolute pleasure to have your father stay with us and I will be sure to share your feedback with our team. This really means a lot to all of us and we look forward to welcoming you to Melbourn Springs again soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn
Springs.
The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing.

Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic feedback about Melbourn Springs Care Home. I will be sure to pass on your kind words to our team who really do appreciate you taking the time to do this. Rest assured, we do have a consistent home team in place and also the good news is that other staff are returning too!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the welcome as we arrived to take up residence to be a little overwhelming but very pleasant. The rooms are very comfortable and airy.

Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your kind words and great feedback upon moving into Melbourn Springs. Of course, we fully understand how daunting the transition can be moving from your own home. Rest assured, all of the team are on hand to ensure that you settle as quickly as possible and if there is anything we can do to make your experience even better please just say! It is an absolute pleasure to welcome you and we are all so pleased that you are happy with the care that you are receiving and your rooms too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy A (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to do this, for your kind words and fantastic feedback. We are delighted to hear this and I will certainly share it with the team. It was an absolute pleasure to have your mum stay with us and we are so pleased that we could help her and your family. Thank you again for this super review - it really does mean so much!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind M (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's
room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly.
Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator.
A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your lovely feedback and kind words about your experience here at Melbourn Springs. I will be sure to share this with the team here and thank you once again for all of your support and for taking the time to do this - we really do appreciate it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Nephew of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all
the activities too! Highly recommend!

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such a great review about Melbourn Springs. It is an absolute pleasure to have your Aunt here with us and your kind words and super feedback really mean a lot to us all - I will be sure to share with the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B J (Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you for your lovely review B J. We are glad you enjoyed your stay with us and take on board your comments for your future stays with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew T (Nephew of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After taking my aunt in for a trial period of 4 weeks even during covid restrictions, there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding.
A first-rate care home, made by the staff.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great review Andrew and kind feedback about Melbourn Springs - it really is appreciated by all of the team at the home. Karen Allen, General Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the difficult circumstances at present, I think the staff are doing a good job.

Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your great feedback and kind words about our staff at Melbourn Springs.
It was a pleasure to look after your relative and the whole team and other residents look forward to welcoming them again at Melbourn Springs soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Resident) assisted by family/friend published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break.

Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your amazing review of Melbourn Springs, our staff, food and the care that you received. We very much look forward to welcoming you again soon at our home for a respite break and thank you once again for your lovely feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This place is very good.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great review and kind feedback about Melbourn Springs - it really is appreciated by all of the team at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris F (Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with all things.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great review of Melbourn Springs Care Home. It is a pleasure to look after you and your kind words are very much appreciated by all of the team here at the home. Thank you very much indeed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve A (Husband of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online
numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your kind words about all of your experiences with our Home Services Advisor and Melbourn Springs Care Home. It has been an absolute pleasure to assist you and your family and thank you once again for your lovely feedback. It really is appreciated by us all!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Nephew of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn
Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your kind words and great review of the care your uncle is receiving at Melbourn Springs. We are pleased to hear that he is settling well in our Memory Lane Dementia Community and enjoying the menu and activities too. Will be sure to pass on your lovely words to the team and thank you once again for choosing to make Melbourn Springs his home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David K (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied on all accounts in difficult times.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

That is really lovely to hear! Thank you so much for taking the time to leave such great feedback about your respite stay at Melbourn Springs. It is very much appreciated by us all and we look forward to welcoming you again should you need us in the future - we are always here for you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Wife of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home.

Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great review about your husband's respite stay at Melbourn Springs. It was an absolute pleasure to look after him and we are so pleased to hear that he enjoyed his stay with us. Will be sure to pass on your kind words to our team and thank you again for taking the time to leave such positive feedback - it really is appreciated by us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Barchester Melbourn Springs Care Home is calculated as follows: ( (249 Excellents x 5) + (55 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 342 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (15)

Magda

Magda Ulian

Job Title: General Manager

Joined: 2019

Hello, my name is Magda and I am the General Manager here at Melbourn Springs.


I started my Barchester journey back in 2019, having previously worked in our communities as a Nurse and Unit Manager. Followed by progression through Clinical Lead and Deputy Manager.


I have a wealth of knowledge and experience to bring to the home and I look forward to welcoming you to Melbourn Springs.


Vimu

Vimu Welisarage

Job Title: Acting Deputy Manager

Joined: 2020

Hello, my name is Vimu and I am the Acting Deputy Manager at Melbourn Springs.


I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.


I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.


Lesley

Lesley Livings

Job Title: Buisness Administrator

Joined: 2022

Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.


I joined Barchester in 2022 and I am here to assist with all of the aspects attached to the administration of the home.


I have previous experience working in this role and always enjoyed working closely with people and supporting the residents their families and friends, the staff and members of the public. If there is anything that I can do to help - please do not hesitate to ask I look forward to meeting you and welcoming you to Melbourn Springs very soon.


Denis

Denis Green

Job Title: Home Services Advisor

Joined: 2024

Hello, my name is Denis and I am the Home Services Advisor here at Melbourn Springs.


I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Melbourn Springs is as straightforward as possible.


I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.


Rob

Rob Northover

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.


Sean

Sean Precious

Job Title: Head Chef

Hello, my name is Sean and I am the Head Chef at Melbourn Springs.


Anne

Anne Gardiner

Job Title: Activities Lead

Joined: 2024

Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.


Alison

Alison Goodwin

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.


I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.


The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.


Laura

Laura Wallace

Job Title: Team Leader

Joined: 2020

Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.


I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.


I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.


Amanda

Amanda Thatcher

Job Title: Team Leader

Joined: 2021

Hello, my name is Amanda and I am a Team Leader at Melbourn Springs.


I have been working in the care sector since 2012, joined Barchester in 2021 and have always enjoyed caring for elderly people. Nothing drives me more than ensuring that our residents receive the best possible care every day – exactly how I would look after one of my own elderly relatives.


It is an absolute pleasure to help our residents settle into their new homes and see them join in all of the great activities we have at home too!


Rebecca

Rebecca Isle

Job Title: Team Leader

Joined: 2023

Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.


Eddy

Eddy Odai

Job Title: Team Leader

Joined: 2024

Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.


I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.


My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.


Lesley

Lesley Anderson

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Lesley and I am a Senior Care Assistant here at Melbourn Springs. I joined Barchester in 2022 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. Helping residents settle into their new homes and making sure they feel comfortable is very important to me.


Andrew

Andrew Gowan

Job Title: Senior Care Assistant

Joined: 2021

Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.


I have worked in the care of elderly people for many years now and joined Barchester in 2021.


Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!


Deidre

Deidre Rogers

Job Title: Resident Ambassador

Joined: 2021

Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.


I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.


My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.


I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.


I aim to ensure that a high standard of care for all residents is maintained and continuously improved.