This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Please feel free to visit Melbourn Springs at any time - the door is always open!
Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!
Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.
Parking is widely available at the home.
Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.567) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Melbourn Springs Care Home has 64 reviews.
Review from C B (Niece of Resident) published on 11 June 2020
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Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so, so much for your amazing review about your Uncle's respite stay with us at Melbourn Springs. We value your feedback tremendously and I will be sure to share your kind words with our team. All of us here at the home look forward to welcoming him again at Melbourn Springs very soon.
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Review from Tricia (Daughter of Resident) published on 4 June 2020
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Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
It has been an absolute pleasure to help navigate your mum's move to Melbourn Springs from her other home and we are all so pleased that you now find her relaxed, comfortable and happy with the care that she is receiving. Thank you so much for taking the time to leave such an amazing review about our home and we are so pleased to hear that you have a spring back in your step too after these last few months. I will be sure to pass on your kind words to all of our team and look forward to that party together soon! Thank you so much!
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Review from S J (Sister of Resident) published on 3 June 2020
Submitted via Postal Card •
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Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind feedback and great review about our staff at Melbourn Springs - it really is appreciated so much by us all and so good to hear that you feel that your sister is well cared for, safe and happy. If there is anything that we can do to make her and your experience at Melbourn Springs even better please just let us know!
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Review from B J (Brother-in-law of Resident) published on 3 June 2020
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Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind words and lovely feedback about our home. It really is appreciated by the whole team and thank you for taking the time to leave such a great review about your and your sister-in-law's experience at Melbourn Springs. We are always here for you when you need us.
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The Review Score of 9.6 (9.567) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.567 for Barchester Melbourn Springs Care Home is calculated as follows: ( (249 Excellents x 5) + (55 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 342 Ratings = 4.567
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2019
Hello, my name is Magda and I am the General Manager here at Melbourn Springs.
I started my Barchester journey back in 2019, having previously worked in our communities as a Nurse and Unit Manager. Followed by progression through Clinical Lead and Deputy Manager.
I have a wealth of knowledge and experience to bring to the home and I look forward to welcoming you to Melbourn Springs.
Job Title: Acting Deputy Manager
Joined: 2020
Hello, my name is Vimu and I am the Acting Deputy Manager at Melbourn Springs.
I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.
I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.
Job Title: Buisness Administrator
Joined: 2022
Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.
I joined Barchester in 2022 and I am here to assist with all of the aspects attached to the administration of the home.
I have previous experience working in this role and always enjoyed working closely with people and supporting the residents their families and friends, the staff and members of the public. If there is anything that I can do to help - please do not hesitate to ask I look forward to meeting you and welcoming you to Melbourn Springs very soon.
Job Title: Home Services Advisor
Joined: 2024
Hello, my name is Denis and I am the Home Services Advisor here at Melbourn Springs.
I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Melbourn Springs is as straightforward as possible.
I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.
Job Title: Head of Maintenance
Joined: 2020
Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.
Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.
I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.
If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.
Job Title: Head Chef
Hello, my name is Sean and I am the Head Chef at Melbourn Springs.
Job Title: Activities Lead
Joined: 2024
Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.
Job Title: Head of Housekeeping
Joined: 2020
Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.
I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.
The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.
Job Title: Team Leader
Joined: 2020
Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.
I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.
I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.
Job Title: Team Leader
Joined: 2021
Hello, my name is Amanda and I am a Team Leader at Melbourn Springs.
I have been working in the care sector since 2012, joined Barchester in 2021 and have always enjoyed caring for elderly people. Nothing drives me more than ensuring that our residents receive the best possible care every day – exactly how I would look after one of my own elderly relatives.
It is an absolute pleasure to help our residents settle into their new homes and see them join in all of the great activities we have at home too!
Job Title: Team Leader
Joined: 2023
Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.
Job Title: Team Leader
Joined: 2024
Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.
I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.
My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.
Job Title: Senior Care Assistant
Joined: 2022
Hello, my name is Lesley and I am a Senior Care Assistant here at Melbourn Springs. I joined Barchester in 2022 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. Helping residents settle into their new homes and making sure they feel comfortable is very important to me.
Job Title: Senior Care Assistant
Joined: 2021
Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.
I have worked in the care of elderly people for many years now and joined Barchester in 2021.
Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!
Job Title: Resident Ambassador
Joined: 2021
Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.
I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.
My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.
I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.
I aim to ensure that a high standard of care for all residents is maintained and continuously improved.