Review from Steven P (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Polite and friendly staff. The home is clean and well-maintained. The food is good (I've even eaten there myself!). My Mum has been there just over a year and is very happy. I really don't think you can ask any more.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for taking the time to leave a review, it’s great to see your mum is so settled and happy with us. Please know that you are always welcome to come along for a home-cooked meal with your mum, we’ll always have room at the table.

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Review from K M (Respite Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

Everybody is very nice and friendly, you can improve service.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for taking the time to send a review. If you have any suggestions on how we can improve the service we offer please just have a chat with our home manager, she would be happy to discuss with you.

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Review from Mary B (Friend of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

The change for the better with my friend since being here is remarkable. Everyone is very friendly and willing to help. Her bedroom is cosy whilst being scrupulously clean at all times. The meals are tasty and satisfying with a good variety of choices. I would recommend this care home to everyone, it

is a home-from-home with added extras.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for this fabulous review. It is important to us that our home is comfortable, caring and allows our residents to shine and live their best lives in the knowledge that they will have all the care and support they need.

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Review from Susan G (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience

Fast and efficient service.
All staff helpful and polite and nothing is too much trouble.
Food is lovely.
Activities are good and fun.
Everything is clean and tidy.
Always keep us informed.
Gardens and outside area are always neat and tidy.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for taking the time to send a review, we are so pleased the home leaves such a great impression.

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Review from Philip W (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

During the first few days of January 2023, my father became ill with a chest infection. This worsened and eventually required four courses of antibiotics. As a result of the illness my father's mental capacity - in particular, his short term memory has declined significantly. Throughout this difficult

time, he has received excellent care from all the staff at Woodthorpe Lodge. Carers have been quick to identify his rapidly changing needs, calling for medical help and ensuring that he received timely medication. In addition, support staff have also been extremely helpful in assuring that my father's changing needs have been provided for and they have helped us, his family, to play our part in his care - Thank you!

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Review from B W (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

Not a very good experience for my dad. His dietary needs were not met and medication was not ordered when it ran out. He basically spent six weeks respite in his room, his choice as in the dining room they were all dementia sufferers and nobody would talk to him. I spoke to management the day he went

in regarding the chair being moved, support being put on the side of the bed and a chair being put in the bathroom so he could wash himself and nothing was done for the first two - though a chair in the bathroom did appear at some stage.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Regional Director at Woodthorpe Lodge, Catherine Smith, on 0113 465 4000 and she will be happy to arrange a meeting with you.

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Review from Jessica D (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

My dad stayed in the Ideal Care home in Loughborough, near Quorn, for a month after a bout in hospital following complications from Covid. This care home was awful. The manager didn't seem to care about the residents at all. We picked my father up and the manager didn't see us off but instead was stood

around smoking outside with some other members of staff.
Most, if not all, of the other members of staff, were very well-intentioned but run off of their feet/the management of the care home was so bad that they couldn't deal with the resident's needs. My father has Parkinson's disease and needs his medication at specific times and they were hours late with his medication multiple times. He would press the help button and would not get assistance for a long period of time. He was not allowed to make a cup of tea but when he asked or was offered one it arrived eventually and was cold. I would not recommend this care home at all and don't understand the good reviews.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Regional Director at Woodthorpe Lodge, on 0113 465 4000 and she will be happy to arrange a meeting with you.

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Review from David G (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience

I brought my dad here for some temporary respite, he was due to stay for four weeks until strong enough to return to his bungalow.
Unfortunately, after only one day/night he was taken to the hospital due to blood issues that were in need of more specialized attention.
During this brief period, all

the staff at Woodthorpe Lodge were brilliant, attentive, supportive and efficient.
My dad could not have been in better hands.
Sadly, my dad was unable to return to enjoy the facilities this home has to offer as he passed away some six weeks later.
The support from all at the home was excellent and incredibly generous and I want to thank everyone on behalf of my dad and my family.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

We really appreciate you taking the time to leave this wonderful feedback for the team at Woodthorpe Lodge during what must be such a difficult time for you and your family. Please accept our deepest sympathies. It’s good to hear that the team’s dedication to providing the very best care shone through during your dad’s stay, thank you for these kind words. Should you need any further support, please do not hesitate to get in touch – our doors are always open.

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Review from Ruth S (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience

What an amazing team you have at Woodthorpe Lodge! My mother arrived at the care home in March and sadly died yesterday. Yes, there were one or two issues along the way but my interactions with both carers and management were always met with openness, a willingness to discuss issues and find solutions

and ongoing politeness. It was obvious how much the carers cared and they treated Mum with kindness, respect, concern and smiles. It helped her to feel safe and secure whilst retaining her dignity through the final challenging months of her life. My sincere thanks to all the staff at Woodthorpe Lodge for helping Mum so well, they helped me so much too.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

We really appreciate you taking the time to leave this wonderful review for Woodthorpe Lodge during what must be such a difficult time for you and your family - please accept our deepest sympathies. We are so proud of our team at Woodthorpe Lodge who put their residents at the heart of the home and we are so pleased that this shone through during your mother’s stay with us. Should you need any further support, please do not hesitate to get in touch and please know that you will always be welcome at Woodthorpe Lodge.

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Review from J B (Son of Resident) published on 19 September 2022
Submitted via Website • Report

Overall Experience

The quality of care is better than Mum's last care home and probably better than average. The food is good, and the rooms are nice. They are doing well at remembering Mum's individual needs and spotting problems. However, the fees are very high. Apparently, some other care homes have even higher fees,

but at the time of writing, Woodthorpe's fees are an eye-watering £65,000 per year. This is higher than the combined salaries of my wife and I working full time. We thought about caring for Mum ourselves, but we would go insane.
The staff are friendly and helpful but over-worked. There are usually more staff on duty than the official minimum but there are times when no staff are visible, all occupied with residents in their rooms, leaving several other dementia residents on their own in the lounge. The big mystery is where all the money is going? Not enough is being spent to recruit and retain care staff.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for your feedback. Please be assured our fees, salaries and wages are reviewed regularly to ensure that we are always as competitive as we can be in each area. All of our staff have access to our award-winning 'wellbeing pathway', which includes 24-hour counselling support line to help them in times of stress. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you. Alternatively, you can contact our Customer Care Team on 0113 465 4000.

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Review from J N (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

Woodthorpe Lodge has looked after my mother in a caring and sensitive manner, taking into consideration her thoughts and feelings. I can relax in the knowledge that she is safe, warm, well fed and the activities are carefully planned to include individual interests eg. gardening and crafts.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving this great feedback for Woodthorpe Lodge. The care team will be so happy to hear that your mother living at Woodthorpe Lodge is giving you peace of mind and comfort. We hope she’s enjoying the varied activities organized by the team! Please be sure to let the home know if there are any specific activities your mother would like to do during her stay. Thank you again!

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Review from Katharine C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

We are really happy with the care our father receives. He is calm and content. The care staff are friendly and efficient.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving these kind words for our care team at Woodthorpe Lodge. We’re extremely proud of our care team at the home and all they do for our residents. We’ll be sure to pass your feedback on to the team.

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Review from S G (Husband of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience

My wife received two weeks of respite care at Woodthorpe Lodge. She has advanced Parkinsons resulting in a severe loss of mobility at certain times, especially at night. She was assessed in advance and we were assured that the staff could manage her complex care needs. However, they fell way short leaving

her anxious and distressed. Incidents included: being left on the commode for ninety minutes, as no one was available to help her off; being left cold all night after falling asleep on top of the bed, a carer refused to help her into bed and no extra blanket was offered; being told by a carer that she was 'putting it on' as they had seen her walking earlier; night staff refusing to help her out of bed to use the toilet as it was 'against the law'; lack of basic equipment e.g. a rotunda which she relies on when mobility is low.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you. Alternatively, you can contact our Customer Care Team on 0113 465 4000.

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Review from Suzanne G (Respite Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

My husband and I visited this home May 18 with a view to my booking for 2 weeks while we had a new bathroom. The home was very clean and comfortably furnished, the bedroom nice with en suite facilities and in the downstairs room a door out onto a terrace. I was told I could eat in my room - I’m a Parkinson’s

sufferer and don’t like eating in public as I’m slow and messy.
The food was adequate though. I didn’t think there was much choice (for Sunday lunch it was roast pork with all the trimmings or nut roast and “all the trimmings“ - not much choice if you don’t like trimmings). A traditional meal was midday only and teatime was sandwiches, sometimes with an added option of pasta or something left over from another meal. There was always soup at teatime, not midday.
On the whole, daytime staff all worked hard and were kind and efficient. Many of the night staff were too but a number of them unwilling to assist me to the toilet at night, their attitude being that if I could manage in the day.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you . Alternatively, you can contact our Customer Care Team on 0113 465 4000.

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Review from Hedley C (Son-in-law of Resident) published on 3 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law is a temporary resident. We were welcomed to the care home by all staff. The building and room are excellent. The premises are smart and very clean. The staff are very helpful and caring. An excellent first impression.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Our team at Woodthorpe Lodge will be so pleased to hear your kind review, thank you! We’re glad you and your mother-in-law both felt welcome in the home and were happy with our state-of-the-art facilities. Thank you!

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Review from Sheila T (Wife of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

It's a fantastic place to be in. Everybody that works there is helpful and nothing is too much trouble. I would happily use this home again without any doubt.

Reply from Terri Kidd, PR Executive at Woodthorpe Lodge

Thank you for taking the time to review Woodthorpe Lodge. We’re so glad you were able to enjoy your visit. Thank you for your recommendation.

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Review from S H (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience

Mum is happy and well cared for here. Thank you to all the staff for their care and support. We thoroughly enjoyed our visit today, it was very emotional to be able to see Mum after such a difficult time.

Reply from Rebekah Steward, Customer Care Team at Woodthorpe Lodge

Thank you for taking the time to review Woodthorpe Lodge. It is wonderful to know your mum is enjoying living with us. We appreciate how important maintaining regular contact with loved ones is and it is lovely to be able to welcome families back into the home for more relaxed visits after such difficult and uncertain times. I will be sure to pass on your kind words to the team at Woodthorpe Lodge.

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Review from Tracy H (Daughter-in-law of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience

We would like to thank all the staff as you all go over and beyond, which make us feel very welcome and not in the way. We would recommend to anyone that is looking to go into a home we would score you 10/10. Again, thank you to everyone.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.

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Review from Joan W (Resident) assisted by family/friend published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

Lovely place. Everyone is very helpful and kind - nothing is too much trouble. The food is excellent and I couldn't wish for a better room. Quite a lot of activities, which I really enjoy.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team as they will be happy to receive such lovely feedback.

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Review from Elise W (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

I came to Woodthorpe Lodge in July 2020 for three weeks to see if I liked it. I liked it from the start - why, everyone is so kind and friendly. The place itself is beautiful, clean and built with care and thought. The greatest asset is the carers, who are all kind and helpful. It is a place where we

can continue to learn, develop and find friends.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team, as they will be happy to receive such lovely feedback.

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Woodthorpe Lodge

Care Provided by Woodthorpe Lodge

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Funding & Fees Guide for Woodthorpe Lodge

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