Review from P S (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband is well looked after and well cared for. I am very satisfied with his care.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care my mother is receiving and the general attitude and helpfulness of the staff. A few things that could be improved: A welcome back/better information on arrival. Communication to the family is unclear, sketchy and slow - particularly around Covid arrangement - often

confusing. Visiting needs to be available outside working hours. Response to residents' requirements can be very slow (eg cup of tea). Staff seem to be overworked - are there enough?

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge, we are pleased to hear that you are happy with the care your mother is receiving. We take all feedback extremely seriously and whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lottie R (Granddaughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I wouldn’t recommend this care home. The staff aren’t very friendly and my grandma lost a lot of weight when she was here. The carers would speak to residents quite harshly and sometimes even shout at them. Also, there isn’t much stimulation for the residents, which I think is really important for elderly

people. For all of these reasons, we have now moved my grandma into a new care home where she is loving it.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We take all feedback extremely seriously and as you know, we have been in regular contact with yourself and your family where the points you raise have previously been addressed. Whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times, as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

A lovely, modern and friendly care home. Staff are always smiling and chatty. Mum is happy, given all the restrictions that have been placed on care homes, but it will be lovely one day to return to normality. The staff work really hard, the food is super, according to Mum and she is very well looked

after.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David K (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been at the home since January. She has improved greatly, is putting on weight and seems to be more attentive and much less distressed. Lockdown has been hard on her. Staff seem very attentive, kind, caring and knowledgeable. She seems to enjoy the activities. I'm really pleased with the care

and service - they deserve commending.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E V (Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

Very tired carers, waited 40 minutes for someone to answer the bell. Wake you up at 9.30 to ask what you want for the next day's food.
No baths, had one last week, should have two a week. I'm not feeling happy. Food is not good. Nobody seems happy to go back to their room.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review. Feedback is extremely important to us and we are sorry that you do not feel that your experiences are currently meeting our high expectations. Our General Manager operates an open door policy and is always available to discuss anything you may like to change within the home to ensure that you are completely satisfied. We understand that since this review, these things have been addressed and we hope you are happy with the outcomes. However, if there is anything further you would like to discuss, our Customer Care Team can help and are available on 0113 385 3800.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

From the first time we walked into Woodthorpe Lodge, there was a great feeling of genuine welcome and warmth, which never alters. Everyone is helped and can always find time to spend with you when you need it. I am so happy my mum has settled in, she only went for two weeks respite and refused to leave.

The food is amazing, tasty with a wonderful variety of well-balanced food. Carry on the way you are and we will all be happy.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel B (Respite Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

I had a very enjoyable 2-week stay at Woodthorpe Lodgemetting very nice residents. The staff were marvellous I cannot fault anyone at any time day or night. They all put 110% caring for the residents and who goes away for 2 weeks and gets their washing done for them? I can't think of anything nicer

except perhaps having my hair washed and set - Whoopee!!

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Woodthorpe Lodge. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth V (Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Amazing. Nothing is too much trouble day or night. Wonderful food and great choices. Everyone is polite and caring. Everything is so clean and great domestic. Lovely, clean white bedding. Five stars.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Grandson of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Our first visit was for the residents/families Xmas Party. The staff were welcoming from the get-go and put on a fantastic party. The food was delicious and providing dietary requirements was no bother at all. We thoroughly enjoyed ourselves and its great to see how happy my grandma is in the facility.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for your review of Woodthorpe Lodge. We are so pleased to hear that your grandparents move has been a positive experience for you all. We are very happy to hear how much you enjoyed the Xmas party. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for our residents. Thank you again for the kind words which I shall be sure to pass on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Nephew of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Brilliant care home, very clean and homely. Staff are very accommodating and friendly. We attended the Xmas Party and it was a great event and provided lots of happiness to our Uncle and Auntie.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Woodthorpe Lodge. The staff team will be delighted to hear your positive feedback, which I shall be sure to pass on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adam M (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff are incredible. Always attentive, caring and bring positive energy to their work. It really rubs off on my great uncle and aunty who always tell me how much they enjoy it here.
Alongside the excellent staff, the facilities and look/feel of the place are a class above any other care home I

have ever visited.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for your review of Woodthorpe Lodge. We are so pleased to hear that your great uncle and aunty's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Relative of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

Lovely facilities and rooms. Very friendly, attentive staff who treat everyone like special human beings. Nice community events with lovely food and refreshments.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole Woodthorpe Lodge team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been made to feel very welcome as have we all. Management has made sure to carefully plan her care. She could do with a few more activities to keep her stimulated and active. Overall very happy with Mum's respite stay.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for taking the time to write a review of Woodthorpe Lodge. It is lovely to receive your kind comments regarding our personalised care plans. Our home offers a varied activity programme tailored to their resident's interests. Please feel free to pop along to our next social committee meeting where our lifestyle manager would be delighted to hear any suggestions you may have. We appreciate your feedback and will make sure your comments are passed on to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Lovely environment and beautifully furnished home. Lots of activities tailored to residents hobbies.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your lovely review, we are very proud of our homes and everything they do for our residents, especially the full and varied activities programmes. We shall ensure this message is passed onto our care team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Relative of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Lovely environment very welcoming and nan seems very settled and happy.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you very much for your review. We are so pleased to hear your nan is feeling settled in her new home. We will make sure to pass on this kind feedback to our care team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming, very caring and attentive to needs.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We are very appreciative of your kind words and pleased to receive such positive feedback. We shall make sure the Woodthorpe Lodge team receive this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Granddaughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and are very loving. The rooms are very beautiful and the decor is very modern. The staff provide high standards of care to all residents.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We are grateful for your lovely feedback. We are happy to hear such positive comments about our care team, we will make sure they receive this review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic place, great surroundings and most importantly great staff that care.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We appreciate you taking the time to write this review. Our Woodthorpe Lodge care team will be pleased to hear such kind feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Niece of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Our family are very happy with the care that our Auntie and Uncle are receiving. The staff are all friendly and happy to help out. There is a wonderful entertainment package to help residents feel relaxed. We know they are in good hands and it takes the pressure off us.

Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you very much for your review of our home, we appreciate you taking the time to write such kind words about our staff. Our Woodthorpe Lodge team work hard to ensure we provide varied and interesting activities for our residents to enjoy. We shall ensure this message is passed along to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Woodthorpe Lodge

Care Provided by Woodthorpe Lodge

Good to Know

Funding & Fees Guide for Woodthorpe Lodge

Facilities